Really Need Help (Refunding a Laser Printer), Any Advice Would Be Great

LKevin Le on 25/05/2019 - 16:32
Last edited 25/05/2019 - 17:41 by 1 other user

Hello Everyone
So I got a pretty big question and would like some advice
A week ago I bought a inkjet printer from Harvey Norman. It worked well, printed well and everything however, the ink ran out really quickly
Having looked up the price of ink for this printer, I realized that this shit is going to add up
So I did a bit of research and found out that apparently laser printers are better for lots of printing
So my question is can I refund my inkjet printer from Harvey Norman back to Harvey Norman in order to exchange it or get back a bit of the price back in order to get a laser printer instead
Any advice. Please be nice

Electrical & Electronics

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Harvey Norman
Harvey Norman

Comments

  • holdenmg on 25/05/2019 - 16:39
    +10

    nuh

  • Elppa8 on 25/05/2019 - 16:42
    +6

    I doubt HN will let you bring a used printer back because you changed your mind. In the the meantime use generic inks for a fraction of the price of genuine until it fails then get your laser.

    • Kevin Le on 25/05/2019 - 16:56
      +5

      This basically taught me that I shouldn't listen to the shit the workers say. I am better off trusting the internet and its facts that laser is better then ink.

      • pinchies on 26/05/2019 - 00:00

        Yup.

      • lockmc on 27/05/2019 - 12:20

        I am better off trusting the internet

        Brave man.

        • berry580 on 27/05/2019 - 12:26
          +2

          Not as brave as people who listen to sales people.

      • apptrack on 27/05/2019 - 13:02

        Have you tried aftermarket cartridges?

  • Seraphin7 on 25/05/2019 - 16:51
    +3

    Welcome to the world of printers. Basically they give you the printer … and then you get stuck buying the ink. It's just the way it is.

    From the HN policy provided by @Meho2026 above … "Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere."

    This would be considered a change of mind purchase. You need to work out whether or not your better off sticking with what you have, or if junking the current printer and moving to the laser will be better.

    Research … the key ingredient in most happy purchases.

    • Kevin Le on 25/05/2019 - 16:53

      Yea, honestly I am soo pissed of right now. I first went into HN asking for laser printers but one of the workers was insistent that I get a Inkjet. He just kept going on and on and I generally believed it. He even said that inkjet ink is cheaper then laser ink. This really sucks but I guess I can't do anything about it

      • Seedy seed on 25/05/2019 - 17:14
        -6

        Lol you obviously dont want to do the honest thing, just break a tooth on the cog that drives it and take it back all the while knowing your a scumbag of no equal if you do it.

        You said any advice 😂😂😂

      • resubaehtgnolhcs on 25/05/2019 - 17:45
        +5

        He even said that inkjet ink is cheaper then laser ink

        This may have been the only true statement the salesperson made to you …

        • idonotknowwhy on 27/05/2019 - 13:43
          +1

          laser ink

          Headlight fluid is a fraction of the price and does the job just as well.

  • Kevin Le on 25/05/2019 - 16:59

    Thank you to the few who responded. I plan on just keeping this printer but in the future, if I want to get a laser printer, how much should I be looking to spend and what are some high quality ones.

  • Sammy2000 on 25/05/2019 - 17:04
    +12

    Some new printers come with sample ink/toner and not a new full ink/toner. Is this why it ran out so quickly?

  • Donaldhump on 25/05/2019 - 17:05
    +4

    Wtf?

    U used all the ink and now want to return it.

    I might go to the pub now, have a beer and return the bottle and ask for a refund

    • Kevin Le on 25/05/2019 - 17:07

      In the regards to the ink, I haven't touched the ink that came with it. They suggested that I get a new one and place it into the printer while leaving the one that came with it alone. So no, I haven't touched the ink that came with it.

      • Donaldhump on 25/05/2019 - 17:10

        You say the ink ran out quickly?

        • Kevin Le on 25/05/2019 - 17:13

          Yea, my mum was printing full blown pictures and printed too many while I wasn't playing attention. The ink ran out real quick and I realized that if my mum is going to keep this up. The ink will only get more costly. Which is why I want a laser printer

          • Donaldhump on 25/05/2019 - 17:45
            +6

            @Kevin Le: You story and comments make no sense.

            I give up on this thread

          • resubaehtgnolhcs on 25/05/2019 - 17:46
            +4

            @Kevin Le: If your mum keeps printing like that than a laser printer isn't going to be any cheaper for you. ink replacement for laser printer are $100+ per colour.

            • Kevin Le on 25/05/2019 - 18:43

              @resubaehtgnolhcs: Is that so?. Thanks for that info, in that case I tell her to just print less. Makes my purchase feel a bit better now.

              • datafellows on 25/05/2019 - 21:04
                +3

                @Kevin Le: Also the photos you print yourself will start to fade quite quick, you’ll notice it after few years. I did some tests on a photo paper and some look quite yellowish now.

                I’d skip DIY and print photos in a proper shop :)

          • Lastchancetosee on 26/05/2019 - 08:24

            @Kevin Le: If Mum's doing most of the printing, then Mum should pay for most of the ink.

          • trapper on 27/05/2019 - 12:33
            +1

            @Kevin Le: Order your picture prints online, far cheaper and better quality than anything you can print at home.

      • holdenmg on 25/05/2019 - 17:11
        +6

        Man, you shouldn't shop at HN alone.
        (second rule of fight club).

  • bdl on 25/05/2019 - 17:06
    +1

    That's a big nope, good buddy. Ebay/gumtree it and get a laser.. and a laser printer :)

    • Kevin Le on 25/05/2019 - 17:15

      Thanks, ebay sounds good. Ill have a look around

  • GangGang on 25/05/2019 - 17:18

    Generic inkjet inks are so cheap on ebay. I mean really cheap. Find a buyer and purchase on there.

  • trustnoone on 25/05/2019 - 17:49

    Most likely no, they probably won't give you a refund at all unless there was a major fault with the printer. Printers are hugely expensive on ink, I know its super dumb, but many times its cheaper to just keep buying printers on sale when you run out of ink then buying new ink themselves.

    Obviously most of us don't want to be that wasteful though, so cheapest is to look for either generic ink, or at home refills, basically you can refill the the cartridges yourself and save quite a lot of money. Just make sure to wear gloves and follow directions as the ink is very stainable and probably toxic and that you didn't buy a printer that refuses generic or refill ink.

    Also see if theres a 'reset' button on your ink, sometimes the printer will report lower ink then is actually in the ink bottles to make you buy ink earlier on.

  • thatonethere on 25/05/2019 - 18:21
    +2

    Should be a delay before new users can post…

  • Melb69 on 25/05/2019 - 18:45
    +3

    NO @kevin le At what point did you think you should do your research? I know the kind of consumer you are. Ill open a drink and drink half of it and then return it as I wanted the other drink in the fridge. WTF.

    By the way a double sided BW lazer printer is the most cost effective printer to get using non OEM high yield toners.

  • Kevin Le on 25/05/2019 - 18:54
    +6

    Thanks to everyone who has commented on this thread. This is a situation where I didn't do my research and made a bad buy. But even so I think I've learned alot, for now and in the long run, I plan on just keeping the printer I got form HN, its not bad in the end. Next time I buy I'll try to keep my mind more open and not limit myself to stores in my area but online as well. As some people mentioned, ebay sounds great for stuff like this.
    With all that said thanks. I'll do my best to do my research the next time I buy, its just that this was the first time I bought a printer I didnt know too much about them, I got caught in the flow of the workers enthusiasm and ended up making a impulse buy. Needless I am sure this happenes to others too so whining about it isn't fair to others or myself IMO nor is it going to solve anything. :)- Thanks for making my first post and question a insightful one.

  • MagicMushroom on 25/05/2019 - 19:04

    Not sure how many pages you print but my $100 inkjet printer does up to 2600 pages of B&W and 1500 pages of colour. Buying a set of generic ink cost about $50. Good enough for my usage.

    • Presence on 26/05/2019 - 08:52

      Those figures are probably for pages with very little coverage.

  • spersephone on 25/05/2019 - 22:31

    It's cheaper usually to have photos printed for you using something like snapfish.com.au - better quality too. A laser printer is awesome (I have two), but I don't use it for photographs.

  • Bourb on 26/05/2019 - 04:49
    +2

    I never use my Printer for Photos, because of the price of ink it's much cheaper to DIY at K-Mart or Big W.

    • AustriaBargain on 26/05/2019 - 07:41

      If you buy generic ink then for larger photos it can be cheaper to do it at home. But for 4x6 inch photos its always cheaper at Kmart at like 10 cents per photo.

  • AustriaBargain on 26/05/2019 - 07:39

    Officeworks would have let you refund it. One trick with lasers is to look up the price per page of replacement generic toner online. Some laser printers you need to buy a drum as well, others incorporate the drum into each cartridge.

  • MITM on 26/05/2019 - 07:48
    +1

    When your printer runs out of ink, sometimes its cheaper to buy a whole new printer than replacement inks.

    • lockmc on 27/05/2019 - 12:23

      Whats the point though? You are still left with a printer that has a ink cartridge that is <= 10% capacity.

  • JIMB0 on 26/05/2019 - 09:08
    +1

    What brand of printer is it. Some only come with "starter" ink cartridges that have very little ink.

  • Obar123 on 26/05/2019 - 09:58
    -4

    If HN recommended the printer to you for your stated purpose, then you have a right of return as it is not fit for purpose IMO.

  • try2bhelpful on 27/05/2019 - 06:03

    The main problem we had with ink jet printers was they used a lot of ink priming themselves. We now have a cheap b&w laser printer for our standard printouts and we are still on the original cartridge.

  • solidussnake on 27/05/2019 - 13:17
    +2

    The Ink that is included with the printer are usually sample ones so thats why It would have run out quick

  • Samsungnote10 on 28/05/2019 - 12:54

    Which printer and how much was it?

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