(Originally posted to an old 2016 thread
from a time when MyRepublic was having
issues w/ Optus provisioning delays, etc.)
I feel like I've been living under a rock,
due an Outage in midst of our Contract
So far,mit's been OVER A WEEK ALREADY
& we're STILL WAITING for "OUTAGE" to end!
Our Mobile data won't last forever!
SHOULD WE ALL LODGE TIO COMPLAINTS
to get MyRepublic off their tushies? or what?
We've been in a longer Contract fr 2018 &,
a week ago,… BAM!… 'had our 1st Outage.
They say it could be RAIN. filling NBN-box(!)
(altho we've Not had That much rain here)
but Ticket # eMail's Subj shows "Optus" &
not synching
New modem crawls from Ingram Micro
(got it Yesterday). It didn't solve the issue
No response from Josch (tech support),
after several form-eMails: "We're working on it"
Now, I read of issues with Optus…
Earlier, we were told to specify "Telstra Sydney"
when doing SpeedTests (should ,I from this,
assume they once bought Data from Telstra?
rather than Optus)
In recent call they named a Data provider
(other than Optus).
Looks like we are waiting for Optus to provision
our EXISTING service, just to End the Outage!
Who knows why Fixing an Outage should take
SOOOOO LONG!
Also, yesterday, we rec'd an interesting Offer:
- Pay for 12 mon's UP-FRONT, Get 2 mon. Free
(For us: Pay $840 to save $140, in round no.'s;
that's the Chutzpah we suggested in Subj.)
We have until end of June to decide…
What if its Optus issues "take MyRepublic down"
before of the 14 mon. period? Would we lose $$?
Are there any hints of financial issues w/ the Co.?
Eg, How's their cash-flow?
Are their current Prices considered competitive?
Is this an Offer others have rec'd? [after Outages]
Oy vey!