I sold digital vouchers on eBay and received multiple positive feedbacks from happy buyers. However 6 buyers opened item not received cases on eBay. I provided evidence how these vouchers were sent via Ebay message and also they have already been redeemed.
eBay not only decided in buyer's favour on a basis that I couldn't provide valid proof of delivery but also suspended my account.
When I asked them reason they are not providing any details apart from saying I breached their policy.
I rang them to explain my situation but they won't give any explanation. I also sent them eBay messages but not responding.
What should I do here as it will be significant blow financially? I have already cancelled eBay payment agreement on PayPal so they can't take any money.
I was going through my chat history and noticed that I asked Ebay whether I can list coupons on Ebay. They confirmed in writing as per screenshots below that there won't be any issue here. They are all part of same chat.
Based on this confirmation, I don't agree that I have breached any policy.