NBN Install - Inside Box Location & Reception issues

Pootie Tang on 12/06/2019 - 11:01

Thank you for reading. I'll keep it short.

Had NBN installed last weekend. The guy was looking for an old Foxtel cable which we did have, the problem was it was going into my old room upstairs (for the inside box) in the back corner of the house. I specified this will be ok dependent on reception to other areas of the house. So install has gone fine but Exetel did not have the modem sent so no testing could occur. I signed the NBN form for install but put my own words 'dependent on reception downstairs'. Of course, the reception downstairs is almost not existent to the degree of not being able to sign any devices onto the network and register. I have been looking into WIFI repeaters but the layout and available power points of the house make this slightly unfeasible (open to suggestions). The only logical place I can get a repeater to work is via a power point about 5 metres outside the room. Which would still need the reception to travel through the second concreted and brick-walled floors/walls. The reception upstairs is excellent.

Do you think I have any avenue of recourse for a reinstall downstairs or have I cooked my goose?

TLDR - Once the NBN inside box is installed can I ask for a reinstall as I was advised the reception would be fine downstairs and it is not.

Computing Broadband nbn

Comments

  • pjetson on 12/06/2019 - 11:20

    Once the NBN inside box is installed can I ask for a reinstall as I was advised the reception would be fine downstairs and it is not

    You can ask for a re-install, but the answer will be for you to hire a cabler yourself.

    • Pootie Tang on 12/06/2019 - 12:12

      I should have probably just asked them, was seeing if people had the previous experience. Thank you for your response.

  • Fergy1987 on 12/06/2019 - 11:36

    Get a better router. The router I was provided barely covered 2 rooms. Replaced it with a Nighthawk and the whole house has coverage

    Or set up a Mesh network…..whatever they are, apparently good though :P

    • Pootie Tang on 12/06/2019 - 12:13

      Thank you for your response. Will look into that. Just worried about the outlay than it not fixing. Office works I guess.

  • o53djz7qTPY4der on 12/06/2019 - 12:07

    Ethernet over power. NBN into one end and then the other into the router (which will be in a more convenient location). Cheapest and quickest solution.

    NBN —> EOP plug —> EOP plug —> WAN port on router

    • Pootie Tang on 12/06/2019 - 12:16

      I use to have this with a phone line for Foxtel to order movies. So move router downstairs, leave the nbn box upstairs and buy said device(s) and voila?

      Thank you for your response. Excellent.

      Then the irony is I will have to use a repeater again for upstairs.

    • Pootie Tang on 12/06/2019 - 12:37

      Any recommendations? Only seen on Amazon so far.

      • o53djz7qTPY4der on 12/06/2019 - 12:53

        You'll lose some overhead, how much depends on quality of wiring in your home.

        You could place the router centrally as to avoid a repeater. If you're really going to repeat it back then I'd suggest a mesh network is better.

        You can get EOP plus from Officeworks for fairly cheap <100 for a pair. Mesh network will be more expensive but also a much better solution

      • hoey888 on 12/06/2019 - 13:06
        +1

        As above from Xiongmao with some adjustment
        NBN —> WAN Port of Router1 —>EOP plug —> EOP plug —> WAN port on router2

        Use router1 for upstairs
        Use router2 for downstairs

        *assumes you don't need upstairs and downstairs computers to talk to each other. Normal internet use will be fine
        *router2 can be technically replaced for a wireless access point. Some routers will allow you to flash software to DD-WRT or similar to do this function.

        Routers can be any supplied from ISP. Usually if you ask around hard enough, you'll have somebody happy to give them away for free. Fits the job and purpose in your case, but probably doesn't look as clean. But hey, cheap overall setup though

        • Pootie Tang on 12/06/2019 - 13:22

          I will see how the above plays out. Great suggestion though to erase the need for the repeater. We do have another router but it's older and no idea if NBN compatible etc but certainly worth a crack.

          Thank you for your response.

          • hoey888 on 12/06/2019 - 13:27
            +1

            @Pootie Tang: Just need something simple with wifi and WAN port. Thats a good starting point.

            Ideally it would be better to use multiple Ubiquiti wireless access points. Above solution will also work in your case albeit alot cheaper and easier to setup

            • Pootie Tang on 12/06/2019 - 13:42

              @hoey888: The first step will be getting the EOP, fingers crossed that fixes everything. Internet is barely used upstairs so if I can get it 'localised' more to downstairs via the EOP and router, happy just to get 10-20mbps from the 40 or so that is upstairs.

  • [Deactivated] on 12/06/2019 - 13:34
    +1

    When installing you can make them put it anywhere reasonable, but after the fact, it will be at your cost. I'd just get internal wiring done to multiple access points if your house is that big, or use a mesh network to relay the connections if wiring is much too hard.

    • Pootie Tang on 12/06/2019 - 13:40

      Thanks. It's not even big. It's just badly designed. The 90s concrete and brick. I should have done my homework regarding the install location but he just grifted through saying that is the only place he could install it, which is a contractors way of saying the easiest. We had a Foxtel connection downstairs but he advised it didn't work.

      Thanks for your advice.

      • mreddie on 12/06/2019 - 15:26

        My NBN installer wanted to throw up wads of conduit everywhere and do the ugliest job possible. I got him to activate it outside and then paid an antenna person to help me to do it properly inside on another day and get it to the right room etc. It was worth the extra $$$.

        • Pootie Tang on 13/06/2019 - 09:56

          Thanks, could be an option. How much did it set you back?

          • mreddie on 13/06/2019 - 10:02

            @Pootie Tang: $150, I helped him but we spent time on making it neat and suitable for the home. Worth every cent.

  • Platinumtelecom on 12/06/2019 - 22:50

    Google Wi-Fi? Just bought the 3 pack from Bing lee eBay last week $280

    • Pootie Tang on 13/06/2019 - 09:37

      Thank you for the response. That seems to be the next step. Did you suffer from a similar problem?

  • Pootie Tang on 13/06/2019 - 09:59
    +1

    Thank you all - The EOP solution seems to have solved the issue for downstairs which was the most important part. Instead of the 40Mbps upstairs, I'm getting 10mbps but downloads are at about 10 megs a second which is way quicker than what it was. So I'm not sure if the speed test is accurate based on these figures. Anyway, this was all for my Mum so really appreciate the help. Much better than going into JB-HIFI and have someone give baseless advice. Really appreciate it.

    • Fatboy74 on 15/06/2019 - 21:35

      Good to hear you had a positive outcome :)

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