Optus Cable Modem - Optus say it isn't available post-development of my site
Last edited 12/06/2019 - 15:56
I have to relocate my current optus internet service (currently on NBN50) to a new address that is not NBN ready.
The new address is a newly constructed dual occupancy site which I own such that when I earlier checked its suitability for internet (pre-construction), it said that cable modem was an option.
Now, post-construction, optus indicate that cable modem is not an option for the units because there is no 'infrastructure' or 'ports' available. I performed a self-service check on their website using the new unit address which confirmed that there were no wired internet options there, however, when I check the neighbour's address (single home) or indeed the old address that applied to my house (ie. without Unit 1 or Unit 2 - single home), the system still returns that cable modem is an option.
Optus chat initially said that my house specifically didn't have any ports (whatever that means) and I pressed them for an explanation on what that meant. They simply said that they couldn't service the site. They confirmed that had I not developed the site, the house could get cable internet but now post development, cable internet is not an option.
I asked them why this was the case, the response was simply generic and that there are no 'ports' left.
Does anyone know the reason or able to shed some light on the cable option limitation?
The site has underground conduits ready for internet service
NBN is 10 months away - Telstra will charge $400-ish to have a phone line installed to accommodate ADSL2.