Laptop Buyer Wants Refund - Advice Needed (Sold on Gumtree)

Plug on 16/06/2019 - 12:05
Last edited 17/06/2019 - 16:34 by 2 other users

Sold a laptop around four weeks ago. Was working ok when sold. Buyer now says it regularly overheats and shuts down, the battery only lasts for 20 mins and the power cord plastic has become brittle and broken. When last in my possession it all tested ok: power supply was fine and undamaged, battery seemed ok and showed as "good" in bios and it didn't overheat or spontaneously shut down as claimed.

If they'd come back to me within a few days of the sale I'd have refunded however it's been a month. Thoughts please.

Computing Computer Laptop

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Comments

  • Hardicus on 16/06/2019 - 12:14
    +14

    You have no obligation to do anything. Do they know where you live? If not ez ignore.

  • CyberMurning on 16/06/2019 - 12:23

    Is this via eBay or gumtree….. And paid by…

  • Presence on 16/06/2019 - 12:23

    Did you sell it cash via gumtree? eBay?

    Chances are he broke it himself. Or else he owned an identical model that was defective and he'll give you that back rather than yours. Not your problem!

  • Plug on 16/06/2019 - 12:32
    +4

    It was a cash payment through Gumtree made in a neutral location. Checking back it looks like it was sold in early April so more like two months ago.

    • bloom on 16/06/2019 - 12:34
      +12

      Ideal for you
      Ignore… move on

      Caveat emptor

    • Blue Cat on 16/06/2019 - 13:09
      +6

      You don't have to do anything. Block their number for peace of mind if you want.

      • Yummy on 16/06/2019 - 13:36
        +11

        Now OP might need to block his PM too. :P

    • N1NJ4W4RR10R on 17/06/2019 - 21:00
      +2

      I'm big on being ethical…but yeah, 2 months means no refund. It's entirely likely they screwed it themselves.

  • holdenmg on 16/06/2019 - 12:33

    Laptops require good ventilated operating conditions and heat kills batteries.

    I fried a Power Adapter once, it happens, they get hot.

    Wear and tear…

  • whooah1979 on 16/06/2019 - 12:52

    Thoughts please.

    It depends on where the listing was published.

  • Melb69 on 16/06/2019 - 13:05

    Given its over 2 months I would just let him know what you have said to us. If there was an issue with it he should have got back to you within the week if not as soon as there were any issues. Then its still up to you to see whether you do anything about it. That's gumtree. That's why things are cheap. That's why you buy at own risk.

    There will be a thread next asking us all 'buyer not responding to requests for refund for faulty laptop. What do I do?'

    If you honestly present the laptop for sale with no issues that they say. Even so months have past. Its not your issue. The money they gave you is already spent anyway I suspect. I don't know why buyers don't understand how gumtree works.

    • pinchies on 16/06/2019 - 15:55
      +2

      Don't feed the trolls.

      • Yummy on 16/06/2019 - 17:19
        +3

        Shrek is dead.

    • Zachary on 17/06/2019 - 20:10
      +1

      what did that comment say?

  • ronnknee on 16/06/2019 - 14:07
    +4

    I'm just here for the comments.

  • vinni9284 on 16/06/2019 - 15:37

    Can you remember the laptop model number out of interest?

    Cheers

  • pantsparty on 16/06/2019 - 16:17

    Buyer beware. Ignore them - they paid a price they considered fair given the risks of buying on Gumtree.

  • Daabido on 16/06/2019 - 17:10

    People are the worst;
    https://youtu.be/m0KFY6o6unw

    I sold an iPad once that was working fine and the guy was back the next day claiming it wasn't working. I decided just to give him his money back and then he said that was an admission of guilt of selling dodgy products and I should be ashamed of myself. It turns out he was trying to use some sort of work-specific overlay on the iPad, that I later found out caused problems. Needless to say when I got back the "defective" iPad, it worked perfectly.

  • jazzyman9182 on 16/06/2019 - 20:56

    Like everyone else has said, within a week, alright, maybe it wasn't in as good condition as you thought, but 2 months and it's probably caused by misuse. Overheating because they install too many programs or used it in very dusty environments harming the battery in the process. Or they could have left it in a 0% battery state for a week or two which also kills batteries fast.

  • peterlong1952 on 17/06/2019 - 09:05
    +2

    caveat emptor - let the buyer beware

  • HeWhoKnows on 17/06/2019 - 09:22
    +1

    Stick by your guns.

    You know laptop better than them.

    Tell them its a used laptop and was working fine for you.

    Then dont enter into any more correspoondence

    You did not supply any warranty

  • 82norm on 17/06/2019 - 20:03

    Tell them in a polite way…. To bad, so sad.

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