Issues with eBay & Bobstoresafeway

Came here to vent..

Edit - adding this summary here since @Ughhh misrepresented what actually happened..

  1. Made offer on ebay item and added polite message advising seller that the code they listed in their listing did not work
  2. Made counter offer, again with message as they disregarded initial message about code
  3. Messaged seller again a month later and advise them of the expired code. Also notice that the list price is now lower than the offer I had made previously.
  4. Seller still doesnt respond regarding code. So I purchase as I want this now and dont care if I get the additional discount or not
  5. When item arrives I contact ebay to advise them of the false code coz description accuracy is important to me. They open a case for me.
  6. Seller and ebay dodge responsibility and seller continues to advertise code. Ebay admits seller is in the wrong but doesnt have the means to force seller to refund or change their listing immediately. Referred to another ebay team and listing will be removed/edit/account suspended once that team get to my case.

Yes, seems like a small amount of effort, for no gain. But that's my choice.. holding people and businesses accountable is more important than $13… but to some of you that might seem completely foreign.

If you're going to post up invalid codes with no intention to honour them, then you should be pulled up on it. If you think that's unreasonable, you're probably part of the problem.

I was happy to buy at the price I bought it for regardless of the discount. In fact, I had planned to buy a second set for my daily driver and possibly my wife's car, but based on the sellers disregard for post purchase customer service and the fact that they STILL are advertising the expired code, I'll pass.

And yes, I would have purchased at the price I bought it for regardless of the coupon code..

Orginal text -

So I bought a 2 pack Bluskysea B1W from eBay seller Bobstoresafeway who I believe is currently banned from OzBargain for shady practices. Within the subheading the seller was advertising the item with a 10% off coupon code which I promptly attempted to redeem.. this was in late May.

The code did not work and so I used the "Make an offer" feature and attached a message stating that the code wasn't working. Bobstoresafeway responded with a counter offer and a message but did not remove the code. I issued a counter offer and again mentioned the code. Yet again, they countered and did not acknowledge my message.

At this point I found a cheaper seller so made a purchase. A month later, my package didnt arrive and it turns out the other seller was dodgy so I go back to Bobstoresafeway and send them an ebay message that their code doesnt work.. again they ignore what I'm stating and respond about something else. So I make the purchase and ask them to issue a 10% refund to cover the difference from the non-functioning code.

About a day later, they respond and state that the code is expired and I received the item at a great price and that they could not possibly issue a refund of 10%. I argue that I've made them aware on three occasions and that they are clearly attempting to deceive customers and hope that they just give up on trying to receive a discount. They continue to refuse a 10% refund and state that I can just return the item for a full refund..

This goes on for about a week before I finally ask ebay to step in. Ebay seems unwilling to help and argues that I used an expired code and that is basically my fault. I argue for an hour on chat and provide them of all details of past correspondence and state I have screenshots of the code on the listing along with the failed code on checkout. They persist on telling me it's my issue before I finally provide the smoking gun… the code PURPLE expired in March and I purchased in late June… they finally admit the seller was in the wrong and state they will have their team investigate and ask the seller to refund me 10%. Great! Right? Wrong…

A few days later ebay state that they cant force the seller to provide a 10% refund and refuse to even offer a one time code etc to just resolve the matter… it's just the principle. Seller clearly deceives buyers, ebay enables bad practice and in reality, ebay wont do squat to penalize Bobstoresafeway.

Moral of the story, buy from Amazon…

Related Stores

eBay Australia bobstoresafeway
eBay Australia bobstoresafeway

closed Comments

  • +19

    ok

    • +3

      Also, thank you OP.

      Only if there were more of you.

      I am also sick of ebay and dodgy practices. Titles, photos, descriptions, selling cables mixed with phone listings to show up before genuine listings, jacking the prices before introducing a discount,…

      Can confidently tell eBay CEO, GO TO HELL!

  • +32

    So they were kinda dodgy to begin with, ignoring your offer with the code. So you proceeded to buy at full price anyway and expected them to just suddenly honour it…

    So I make the purchase and ask them to issue a 10% refund to cover the difference from the non-functioning code.

    Big mistake. You have more power as a buyer before you hand over the money.

    No offense, but I'm more shocked about your judgement than the sellers actions Tbh.

    • -6

      Purchase price dropped to lower than my initial offer, so I'm happy with the price. My fight is on principle..

      • +22

        So to make it clear

        1. So this deal was the one you tried to use, which expired in early March.
        2. You tried to use the code PURPLE in late May, it failed, probably because it had already expired.
        3. You attempted to get the 10% off manually via making an offer. They ignored the code, probably because it has been invalid for over 2 months.
        4. You bought from another dodgy store.
        5. Came back to this seller, asked them to honour (expired) code. They were probably confused and ignored that.
        6. You dismissed their response and purchased anyway, somehow thinking purchasing it will therefore force them to honour a (expired) code, despite you legally agreeing to the price you paid at checkout.

        You're like the person who doesn't know when a house party has ended and overstays their welcome.

        • -1

          Oh man.. No, the deal was not advertised on OzB

          The other dodgy seller is just a side story.

          I bought the item for less than the price I had offered. I'm just making life difficult for ebay and the seller so they dont allow this to happen again. There is nothing stopping me from creating a listing and stating that I will provide a 50% refund to the customer. Ebay cant force me to refund the customer as it's in their words "the sellers promotion" not ebays despite it being on their platform

          • +1

            @ChmpgneTasteBeerBdgt:

            They persist on telling me it's my issue before I finally provide the smoking gun… the code PURPLE expired in March and I purchased in late June…

            So you tried to use code PURPLE or not?

            What message popped up when you tried to use the code at checkout?

            stating that I will provide a 50% refund to the customer.

            They never promised you a refund prior to and after purchasing…

            • -12

              @Ughhh: Yeah, but I'm fairly certain they had another code advertised as well which also didnt work. I believe one stated it was invalid and the other stated it was expired.

              It's not the purchasers responsibility to check whether advertised codes are working.. not sure which country you live in but that would be false advertising here in Oz.

              I only purchased because I had initially made an offer higher than the revised advertised price. So the discount was irrelevant, however I'm all for starting a fight on holding sellers and ebay accountable.

              The listing stated to apply the code for a 10% refund at checkout so you're wrong…

              Ebay supervisor just confirmed that I could advertise an item on ebay and state that I would provide purchaser with a 50% discount and they could not enforce the 50% refund.

              Make sense? Pretty sure most people would want to see ebays policy change on this..

              • +9

                @ChmpgneTasteBeerBdgt: No doubt it was dodgy advertising an expired code.

                But what doesn't make sense is that you basically stomped into a turd willingly, despite the turd telling you he's right there, then complain about the turd.

                • -1

                  @Ughhh: To prevent trud and turd platform from doing it again and get turd platform to change their policy to put measures in place to hold turd sellers accountable to honour promotions which they intentionally advertise to deceive customers. However ebay seems to have no interest in changing their policy.

              • @ChmpgneTasteBeerBdgt:

                Ebay supervisor just confirmed that I could advertise an item on ebay and state that I would provide purchaser with a 50% discount and they could not enforce the 50% refund.

                Yeah but nobody would be silly enough to find the code not working and pay double anyway just for fun.

                • -4

                  @Quantumcat: I think you took my example too literally.. and if you think I paid double, read the rest of the comments lol

                • -1

                  @Quantumcat: Looks like I upset a few ebay sellers on here… if you're going to post up invalid codes with no intention to honour them, then you should be pulled up on it. If you think that's unreasonable, you're probably part of the problem.

                  I was happy to buy at the price I bought it for regardless of the discount. In fact, I had planned to buy a second set for my daily driver and possibly my wife's car.. but based on the sellers disregard for post purchase customer service and the fact that they STILL are advertising the expired code, I'll pass.

                  And yes.. I would have purchased at the price listed regardless of the coupon.

  • +11

    So I make the purchase and ask them to issue a 10% refund to cover the difference from the non-functioning code.

    You committed to buy at that point. You committed to the price that was shown on screen. You knew it would be a fight to get the 10% discount so why would you?

    Yes the store is dodgy which is why I wouldn't deal with them, plain and simple. I'd spend $10 more or something to buy from someone reputable


    Store doesn't seem to be banned, and has a 99.6% feedback score…

    • +8

      I'm with this, after all the previous make an offer attempts and lack of communication, who the hell goes through with a purchase!?

    • Banned on OzBargain, not ebay. Read here for the "bribe" https://www.ozbargain.com.au/node/451487

      Ebay currently investigating and state that they may suspend or remove seller based on their findings. Seems pretty clear cut to me so I hope they do remove the seller. I'd be happy with that outcome.

      • Banned on OzBargain, not ebay.

        Ah sorry, post was linked to the US Page which isn't banned (but should be).

        Just a note that they're only banned here due to sockpuppeting, not due to anything to do with eBay coupons or anything, just shill posters/voters

        • I've updated the post to reflect the correct eBay AU store, and also transfer the ban over to the US Store.

  • +8

    So I make the purchase and ask them to issue a 10% refund to cover the difference from the non-functioning code.

    Just lol.

    and argues that I used an expired code and that is basically my fault.

    It is.

    their code

    It's not their code. It's eBay's and subject to eBay's terms.
    https://pages2.ebay.com.au/Buyer_coupons/purple

    • Yup, ebay acknowledge that the seller was making up their own codes and advertising expired codes. Read below for clarity on why I still proceeded

      • +1

        This is something eBay addressed aaaages ago. Like years ago. Every auction specifically shows eligible codes for your account.

        https://imgur.com/a/64YZksq

        Listings will sometimes be wrong or out of date. It happens. Some sellers have 10s of thousands of eligible items.

        It's idiot proof. Yet here we are.

        • Veggie, the code was clearly shown on their listing as you scroll through results. If there isn't a code assigned to the listing how are purchasers meant to know if the seller states there is a 10% off code? Lol. Not like ebay states, "this item is not eligible for any codes advertised or not advertised by the seller". Ebay have already acknowledged that the seller used deceptive tactics so…

          It's all well and good for seasoned OzBargainers to know what to look out for, but not for the basic interweb user. I'm defs not a basic user, just want sellers like this held accountable to prevent them taking advantage of those who choose not to fight. Lots of my mates fall into this category

          Looks like I need to idiot proof my post since I already mentioned this several times.. I didnt buy this item and bank on receiving the discount. I got it for less than the deals posted on OzB and offered a higher amount a month earlier via the "make an offer" feature. So I wanted the deal regardless of the code. I'm simply trying to hold the seller and ebay accountable and have them change the way they handle these issues in future

          • -2

            @ChmpgneTasteBeerBdgt: And just to clarify again, I reach out to the seller three times to advise that the code did not work and to update the listing and provide a code that worked. They had ample opportunity to rectify and responded to my messages, just not regarding the code. Sounds like they were trying to keep the code up on purpose, no?

  • +1

    The price had lowered from when I initially made my offer and was lower than the offer I had made… so the price is right regardless of discount. My fight is really just on the principle of ensuring that dodgy sellers do not get away with falsely advertising deals and that platforms like ebay hold sellers accountable.

    • +3

      He's the hero we need, not the one we deserve.

      I actually appreciate aholes like this guy, for fighting against usually greedy/corrupt sellers and venue holders.
      If everyone was this neurotic, the world would be a different place. But these actions do help others out, those people who are too shy to say something or speak up for themselves. So I guess, kudos, you do you.

      • +1

        Hahaha thanks mate. Even I had a chuckle about this post..

    • My fight is really just on the principle of ensuring that dodgy sellers do not get away

      Ah so this is it? Justice?

      Then report the listing.

      Don't pay full price and waste time getting a discount afterwards lol.

      • -1

        Didnt pay full price.. got it for less than the B1W bargains listed on OzB.

        I would have shared with the community if the seller wasnt banned and hadn't been a deceiving prick.

        • Justice would be getting the discount on top or seeing the seller banned from ebay.. but ebay doesnt seem interested in holding the seller accountable hence the post to deter potential purchasers.

          Ebay may still ban the seller, just waiting for them to officially complete their investigation. If the seller does come through with the 10% discount, then they would avoid the ban.

  • +1

    Why would you buy from "Bob stores a few, ay", sounds dodgy as.

  • I cannot even find an eBay store called "Bobstoresafeway"

      • Strange that when you do an advanced search for a store with than name you get the response "We couldn't find any Stores with the name bobstoresafeway. Try searching for something else."

        • Annnndd they're still advertising the expired code on the listing I purchased from despite being notified by eBay and myself on numerous occasions.. heaps dodgy

  • Tl;dr code doesn’t. Buyer orders anyway thinking they’re entitled to a discount. Both the seller and the eBay disagrees.

    • -1

      Nope & nope.. bought cause these were cheaper than the OzB deals and my previous offers.

      eBay agree that the seller is in the wrong. They just dont have the means in which to force the seller to refund the money. They can only ask nicely.. hence why I'm pushing ebay to review their policy. Just waiting for their Trust and Safety team along with another department to conduct their review..

      Not too bothered about a refund. Seller was given a chance, I would rather see the seller get penalised via a suspension. Last chat rep seems pretty intent on pushing a suspension as the outcome.

  • You paid less then you originally wanted, but spend all this time nd effort.

    You might want to look at your life friend…

    • Lol possibly.. not something I do everyday. Like I'm not here organising my next retail dispute case. But I have no regrets. If it wasn't for people taking the time to hold companies accountable then you probably wouldn't have the purchaser rights you have now… but you're welcome to keep benefitting from other peoples fights. Some people just dont have the backbone

      • Nice, subtle dig at the end. Your not a martyr, please dont act like one.

        • Wasn't speaking about you specifically but I can see why you may think that. As I said wayyy earlier, I've witnessed my mates get screwed over time and time again and often on significant purchases.. they often lack the backbone to speak up but grumble in private. I'd rather speak up if that's okay with you boss..

          • @ChmpgneTasteBeerBdgt: Oh id reccomend it, but then i wouldnt buy items nd expect another discount after the fact. Lol lets just be friends aye haha

            Also, good to know im the boss.

            • @Seedy seed: edit yeah, nah.. not expecting a discount. Just not content with letting businesses disregard the rules.. the price difference is tiny lol trust me, not something I'd lose sleep over.

              No worries mate. Always happy to help the little guys feel good every now and then.

              • @ChmpgneTasteBeerBdgt: Giving the dodgy business your money, knowing in advanced they were dodgy, means you supported them.

                If someone has wronged you, you don't give them more. Weird principles you have.

                • @Ughhh: No one else sells the item here as far as I'm aware at a competitive price. I'd be happy for them just to remove mention of the code. Seems pretty simple right?

                  I knew that they wouldn't do anything unless I actually made a purchase and asked for a refund, and since it was already at a price LOWER than I had offered previously, I chose to go ahead. Probably am supporting them, dont care. Just want them to change their current practice or to have ebay step in and change it for them.

                  I think you and a number of others here only see things in black and white when theres also a huge shade of grey.. there is another alternative to buy or not buy.. you can choose to act.

                  • @ChmpgneTasteBeerBdgt:

                    I knew that they wouldn't do anything unless I actually made a purchase and asked for a refund,

                    Right….. Perhaps you should buy all of harvey Norman's stock to teach him a lesson. Business'know they'll get away with being dodgy, because people like you will still support them. Hipocritical is the grey area you've missed.

                    • @Ughhh: I dont want or need all the HN stock… again grey area

                        • @Ughhh: Lol maybe you should be clearer in what you're trying to say.. your comment can be taken two ways, I'm not here to read your mind. So who is he? He the ebay seller or he HN? Coz your comment speaks about HN and not the ebay seller. It's super clear that you only see things in black and white haha

                          I've already said I had intentions to buy more than one set if customer service was decent. Dont need the second or third set but wouldve seriously considered it. So no, they didnt really get away with it.. but I did get the one set I really needed for my track/weekend car. Dont care about the bullshit for that set, just needed it.

                          • @ChmpgneTasteBeerBdgt: If you don't know who Harvey Norman is and his reputation in the consumer community and understand how it relates to dodgy business' and my point, then you clearly only know black and white. You need to get out of your rock. I didn't think it was necessary to spoon feed people, I guess I was wrong.

                            If you want to punish the seller more, keep buying more of his stock so he'll be forced to do something.

                            I knew that they wouldn't do anything unless I actually made a purchase and asked for a refund,

  • +2

    This is pretty funny.

    How else do you mess up as you bumble through life. Please share. I need uplifting stories and shameful pride for my Sunday.

    • facepalm I don't think you understood the context of this post..

      Again to summarize, i'm happy with the price and got it below my 'offer'. Not happy that they attempt to mislead customers and should be pulled up on it. I also quite enjoy giving businesses a hard time if they're doing the wrong thing. Some people troll people they dont know, I'd rather annoy businesses.

      I get why some people aren't interested in principles, rather more interested in a measly $13 refund.. looking at your profile, you appear to belong to the latter.

      • I'd rather not annoy businesses or annoy anyone. And I certainly don't want to be annoyed myself.

        But using a code that doesn't work, messaging a business to complain the code doesn't work, and then buying anyway in some unconfirmed presumption they would refund me the difference is just a sure route to being annoyed. As your post indicates above. Too funny mate.

        And yes, holding businesses to account is important, but don't do it by making a purchase and then being surprised that you lose your leverage once they have your money.

        And before you claim you don't care about the discount, this part suggests otherwise "send them an ebay message that their code doesnt work.. again they ignore what I'm stating and respond about something else. So I make the purchase and ask them to issue a 10% refund to cover the difference from the non-functioning code."

        • You're entitled to your opinion. I'm not losing sleep over it, but I do like to try my luck if I have nothing to lose such as this case where I already got the item for a price I was happy with.

          I would have preferred if they came to a resolution so I could have purchased a couple more sets, but in any case I got the one set that I actually needed and at a price better than previous OzB deals.

  • +4

    Moral of the story: If the code doesn't work at checkout, don't proceed to purchase.

    I've become a little jaded in my eBay selling career, in the previous 20 years I diligently answered all questions politely in detail. Buyers started getting aggressive, sending 1 line emails demanding explanations of matters clearly stated in the listings, complain about prices - I have to admit sometimes on items where margins are $1-2-3 and if clients ask questions that are too complex, demand I provide promises about a products fit for purpose in their unique circumstances or want detailed explanations they could find themselves on google. I sometimes don't respond. I'm in the camp that feels buyers are feeling ridiculously entitled, not caring about the balance in a transaction (where some profits is needed to = good service) or the fact that in order to compete online margins are so slim that simply replying to 10-20-30 emails a day from intellectually challenged numpties "may" yield only a few dollars in "revenue" (not profit) just isn't worth it, and this is a conscious decision some sellers make.

    I've also found that those who ask strange or peculiar questions pre-purchase are the same folks that immediately open eBay return claims (or item not as advertised) and leave poor feedback without giving me a chance to resolve any issues post purchase (like Australia post delivering an item 1 day later than ebays delivery estimate). Sellers develop a radar for trouble buyers over time - sounds like Bobstore smelt you from a distance and made a choice they didn't want the business as it would just be too hard, only for you to buy anyway - and cause them the expenditure of additional effort they didn't want in the first instance.

    • -1

      Not really.. like I keep repeating, the price dropped to below the offer I made initially. So to me, it was worth it regardless of the code. The code debacle is all based on principle and as I explained to the guy above, I'd rather annoy a business than troll randoms on the interwebs. Happy to do both if warranted.

      I was extremely polite when I reached out to the seller a month before my purchase. I simply advised that the code advertised did not work. They chose to ignore my messages. Sounds like you would have acknowledged my messages, so I dont think you're like this seller at all. In the 15 odd years I've been using ebay, it's only these two recent sellers that I've had to raise a dispute against but I am noticing a lot more deceptive behaviour on ebay which isntiresome when you just want to buy an item without the bullshit.

      Would I do it again, absolutely if I'm buying it at the price I want anyway.

  • AITA?

    • Are you the seller!? Lol nah, its defs me.. but I don't think I can summarize better than this;

      if you're going to post up invalid codes with no intention to honour them, then you should be pulled up on it. If you think that's unreasonable, you're probably part of the problem.

      I was happy to buy at the price I bought it for regardless of the discount. In fact, I had planned to buy a second set for my daily driver and possibly my wife's car, but based on the sellers disregard for post purchase customer service and the fact that they STILL are advertising the expired code, I'll pass.

      And yes, I would have purchased at the price I bought it for regardless of the coupon code..

  • You would think with the increased competition from Amazon and their growing popularity that eBay would up their game (so to speak), but I feel like they've actually gotten worse.

    I wonder if there will be a "Surprised Pikachu Face" on their PowerPoint presentation at the next eBay corporate meeting when they discover people have been abandoning them (and eBay Plus) in droves.

  • Every eBay sellers worst nightmare