TCL 50" FHD TV Just Died

I came home today to find that it no longer turns on. There is still a red LED light that is on and turns off when I press the power button on the remote control or on the unit itself. But the TV is completely black (the backlight isn't even on). If I press the power button again on the remote control or on the unit itself, the LED light turns back on red. I've tried unplugging it for a few minutes but same story.

I purchased this back in December 2014 from Harvey Norman for $399 so it's just under 5 years old. I've contacted TCL about it. But not sure what my options are, or even if I have any considering that I probably can't find the receipt :/

Comments

  •  

    It's within 5 years so a transaction line on a bank statement should suffice according to what others have written referencing ACCC. Please check yourself though.

    This Choice's "Reasonable Length of Time"; warranty and Australian Consumer Law (ACL) - OzBargain Forums may interest you.

    •  

      It's within 5 years so a transaction line on a bank statement

      Yeah I checked my bank statements, it seems like I split the payments using the 5% ING cashback then. But only on 2x$99.99. I must've paid the remaining $200 in cash. Not sure if they'll consider that enough as a proof of purchase since it doesn't add up to the total price. Anyway, I always went with the mindset when buying these cheap TVs that I'd most likely replace it down the line anyway. Just thought it wouldn't suddenly die just like that, considering the crappier Soniq I mentioned below is still going alright.

      •  

        Call the HN store you purchased from. They'll be able to look up, and email, your original invoice to you.

  • +13 votes

    Yeah no I wouldn't imagine a 5yo, $400 TV should be covered under ACL

    At the price you paid I reckon you should be happy with 5yrs ownership, compared to what you could've spent to get a 50" TV from a bigger brand at the time

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      Whilst spackbace was correct in assuming that I was initially helping you to get statutory warranty the discussion and/or article also helps you to decide whether to spend the money to repair it or not.

    •  

      At the price you paid I reckon you should be happy with 5yrs ownership, compared to what you could've spent to get a 50" TV from a bigger brand at the time

      I didn't say I wasn't. I've been quite happy with the TCL actually. Much better than the $400 48" Soniq which is older but still going strong actually.

      • +2 votes

        Yeah I didn't say you weren't happy, just that you should be :P

        I've got 1 of those 48" Soniqs except mine cost $50 second-hand 😉

        Anyway, you now have an excuse for a 4K upgrade!

        •  

          lol I actually gave that Soniq away to a friend since I got the TCL. People give away big screen TVs on gumtree so often these days but they always get sniped!

          And yeah I don't really give a toss about 4K. I do want one with a high refresh rate though, I love the "smooth" effect. The TCL was quoted as 100Hz but it was just plain BS.

          Maybe I'll get that sub $400 55" 4K Viano or whatever the hell it is from Grays lol

  •  

    Yeah - 5yrs for a $400 50" LED TV seems like a reasonably decent run.

    Still - free to ask Harvey Norman or TCL for an ACL statutory guarantee repair and see what they say. If they say no, you're only where you started, but HN being a bigger store might just say yes in which case… bonus?

    And who knows, maybe it's just a quick repair-job anyway.

  •  

    You may be able to reset it, if you search "TCL xyz reset". Sounds like the red light indicates you have a power issue, which is very common. I have a Hisense that does the same thing. It does not output 5v from the power board when I test with a multimeter.

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