I installed a solar system on 23rd August. While installation the guys broke 20+ tiles and when they were about to finish the job, they told me to provide new tiles so that they can replace it. I, at the time had only 5 tiles which they replaced and they went away leaving my roof naked.
I arranged the tiles the very next day and requested them to replace it. Initially they agreed to replace it but now they are saying that they will charge $100 extra to replace the tiles.
I told them that i am not willing to pay this amount and then they told me that they will take the system out if i don't pay this amount.
They contacted me again today and told me that if i pay the outstanding today they will replace the tiles tomorrow. If i don't pay today, they will not do it.
Its just not making sense to me. What do you guys think?
The contract says "5.3 The Customer shall provide replacement tiles on the day of installation. If there are no
replacement tiles available at the premises, the Customer is to advise the Company prior
to the day of installation. The Company will take all due care not to cause any damage and
will replace any cracked tiles with the supplied replacements. If not provided the silicon will
be applied on the cracked tiles for the Customer until they can find their own replacement.
The Company does not take responsibility for any water leaks caused by cracked tiles."