Dell Optiplex 9020 Slow Boot

impoze on 10/09/2019 - 22:35

Hi all,

Received one of the refurbished Dell Optiplex 9020 from Melbourne e-store (https://www.ozbargain.com.au/node/478982)
I can't get it to reliably boot up.

Sometimes it hangs on the dell logo screen, others a flashing underscore and others again on the Windows logo.
Don't think this is normal for an SSD boot drive as rare times it boots in 15 seconds or so.

It's a fresh install from the shop and I haven't installed anything major on it.

Checked the BIOS and turned off network boot which was on the first time and took a while, and then made sure the SSD was first in line.

any ideas?
Have initiated contact with store to see if they can take it back.

Computing Computer Dell Desktop Computer

Comments

  • Switchblade88 on 10/09/2019 - 22:49
    +2

    With an SSD, there's no real reason for anything more than you 15 secs… Is it more reliable with the old HDD, even though it's slower? Assuming you haven't wiped it yet.

    I'd try another clean install, just to rule it out, but otherwise swap it for a replacement - the only reason for anything to hang on the Dell logo would be hardware or BIOS problems, and if it's not consistent then I'd be surmising a hardware fault.

    • impoze on 11/09/2019 - 00:30

      it arrived with a clean install, but may need to do another clean install just to check.

      weirdly after posting this thread, it now boots up in maybe 10 seconds, and I've reset it a few times, turning power completely off and still the same.

      I need it to be reliable so still interested to see what the seller says.

  • Typical16-bitEnjoyer on 10/09/2019 - 22:52
    +1

    Memtest86

    • impoze on 11/09/2019 - 00:31

      will give it a go, thanks

  • aoeueoa on 10/09/2019 - 23:21

    Remove your keyboard and mouse and then boot. Also disconnect the CD drive.

    • impoze on 11/09/2019 - 00:31

      tried removing keyboard, mouse, and was also powering the gl.inet mango connected to ethernet since it doesn't have wifi.

  • idonotknowwhy on 11/09/2019 - 00:04
    +2

    Is there a USB flash drive connected when this happens?
    If so, maybe it's trying to boot from that first.

    • impoze on 11/09/2019 - 00:28

      no USB drives connected

  • donnot on 11/09/2019 - 01:01

    Tried resetting the BIOS settings and/or updating the BIOS? Latest is EDIT: A25 here.

  • Cheeper on 11/09/2019 - 05:12

    Checked device manager for any hardware anomalies?
    Allowed W10 to apply all updates?
    I recently got a 9020 I5/8GB with ssd and it boots up very fast.

  • o53djz7qTPY4der on 11/09/2019 - 05:23
    +2

    Have you checked the boot order?

    Flashing underscore sounds like it can't find your boot manager. Check that the bios is set to your ssd was the first boot device.

    If using windows use an install USB to fix windows boot manager.

    If Linux, reinstall grub.

  • Pigfarmermc on 11/09/2019 - 12:06

    This sounds dumb, but unplug any USBs you have and turn it on. Let me know how it goes.

    • impoze on 11/09/2019 - 12:10

      Tried that and was the same

      • Pigfarmermc on 11/09/2019 - 12:13

        OK bugger, I had a similar issue with some at work and for whatever reason having a specific thing plugged in to a USB port would make the PC take 15 minutes to boot

  • impoze on 11/09/2019 - 12:44

    weirdly after posting this thread, it now boots up in maybe 10 seconds, and I've reset it a few times, turning power completely off and still the same.

    • Typical16-bitEnjoyer on 11/09/2019 - 19:06

      Definitely sounds like a RAM issue now.

      Use SSDlife to eliminate the SSD tho. I still think its the RAM.

  • Marble250 on 11/09/2019 - 15:10

    It may be that your registry is crook or bloated.

    Download Auslogics (free version) of registry cleaner and see if that helps.

    From here: https://www.auslogics.com/en?campaign=auslogics&source=regis…

    • impoze on 11/09/2019 - 15:13

      even from a fresh install?

      • Typical16-bitEnjoyer on 11/09/2019 - 19:07
        +2

        @impoze Ignore them, lol. It's clearly not the registry. Issue was occurring for you during BIOS stages as well.

        • impoze on 11/09/2019 - 22:04

          thanks, going to run MemTest86 soon

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