Dell Optiplex 9020 Slow Boot

Hi all,

Received one of the refurbished Dell Optiplex 9020 from Melbourne e-store (https://www.ozbargain.com.au/node/478982)
I can't get it to reliably boot up.

Sometimes it hangs on the dell logo screen, others a flashing underscore and others again on the Windows logo.
Don't think this is normal for an SSD boot drive as rare times it boots in 15 seconds or so.

It's a fresh install from the shop and I haven't installed anything major on it.

Checked the BIOS and turned off network boot which was on the first time and took a while, and then made sure the SSD was first in line.

any ideas?
Have initiated contact with store to see if they can take it back.

Comments

  • +2 votes

    With an SSD, there's no real reason for anything more than you 15 secs… Is it more reliable with the old HDD, even though it's slower? Assuming you haven't wiped it yet.

    I'd try another clean install, just to rule it out, but otherwise swap it for a replacement - the only reason for anything to hang on the Dell logo would be hardware or BIOS problems, and if it's not consistent then I'd be surmising a hardware fault.

    •  

      it arrived with a clean install, but may need to do another clean install just to check.

      weirdly after posting this thread, it now boots up in maybe 10 seconds, and I've reset it a few times, turning power completely off and still the same.

      I need it to be reliable so still interested to see what the seller says.

  • +1 vote

    Memtest86

  •  

    Remove your keyboard and mouse and then boot. Also disconnect the CD drive.

    •  

      tried removing keyboard, mouse, and was also powering the gl.inet mango connected to ethernet since it doesn't have wifi.

  • +2 votes

    Is there a USB flash drive connected when this happens?
    If so, maybe it's trying to boot from that first.

  •  

    Tried resetting the BIOS settings and/or updating the BIOS? Latest is EDIT: A25 here.

  •  

    Checked device manager for any hardware anomalies?
    Allowed W10 to apply all updates?
    I recently got a 9020 I5/8GB with ssd and it boots up very fast.

  • +2 votes

    Have you checked the boot order?

    Flashing underscore sounds like it can't find your boot manager. Check that the bios is set to your ssd was the first boot device.

    If using windows use an install USB to fix windows boot manager.

    If Linux, reinstall grub.

  •  

    This sounds dumb, but unplug any USBs you have and turn it on. Let me know how it goes.

  •  

    weirdly after posting this thread, it now boots up in maybe 10 seconds, and I've reset it a few times, turning power completely off and still the same.

    •  

      Definitely sounds like a RAM issue now.

      Use SSDlife to eliminate the SSD tho. I still think its the RAM.

  •  

    It may be that your registry is crook or bloated.

    Download Auslogics (free version) of registry cleaner and see if that helps.

    From here: https://www.auslogics.com/en?campaign=auslogics&source=regis...

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