I have bought multiple items using the Shopback app that I do not get the Cashback on, I bought a Lenovo laptop on the 8th of August and it is not showing as a refund, it is not showing that I have bought any items from Lenovo. Are they are scam site, has anyone else got the cashback from buying the laptop from Lenovo?
Mod: Title changed. See here
I've not have any major problem, I've had 2 small rejections. But mosts of my larger pruchases have no problem.
They are slow to track and authorise, very slow.
Probably not a scam, It just their system is not as good when it comes to tracking. I've used ShopBack a couple of time and it has never worked. Not worth the time contacting support. However, CashRewards has always worked every time with no issues.
Look like I am not getting the cashback on my Lenovo
“I have checked your order and based on the system records, there was no click through from your account to Lenovo on 08/08/2019; hence there was no cashback tracked.”
It was the main reason I bought the laptop from Lenovo. Could have got the laptop cheaper without Shopback only a few days later. Live and learn, don’t trust Shopback.
Make sure you have your adblock disabled on both shopback and the retailer's site.
Brought a 3 year NordVPN subscription when it was 86% cashback. Followed their instructions and nothing showing up, even after 3 weeks.
Raised an support issue and still waiting to hear back. It is quite a substantial sum of money to lose in the process and I would have thought they would be in contact and updating the case, but so far nothing. There is not even an address in Australia to take them to VCAT.
yes its a scam… hope you enjoyed giving your details to a nigerian prince
I've been experiencing chronic ongoing problems with Shopback.
The types of problems have mostly involved a sudden reduction in my Lifetime Earnings amount with no obvious explanation as to why it's been reduced. However, when comparing the lists to my saved screenshots (yes really, this has proven necessary) I find that $'s in the Amounts List have been changed to a lower figure with no explanation. The effected amounts appear to be only Amazon transactions.
This has happened several times and once I've bought it to Shopback's attention the amounts are quickly reinstated.
Today I find the whole of my Activity list is missing. Nothing there. I'm waiting to hear back from them.
These experiences have resulted in me having a less than positive opinion of Shopback.
Though I should share my experience with cashback and partial returns.
If you buy multiple items in a single transaction via Amazon or Woolworth (grocery lists or grouping items for free shipping) and return or are credited for an item then the cashback is rejected in total. Further if the credit is applied to the next purchase then that is invalidated too…
From my chat support today.
Can I help you with anything else today, John?
i put in a few other questions today by email but perhaps you can help now. I bought a number of items in one transaction and one was returned. This has resulted in the entire cashback being rejected. is this correct?
Nicholas
If the purchases were made in one order/transactions, yes, the entire cashback will be rejected,
John
darn, made it an expensive return.
Nicholas
We realise this is a disappointing outcome, we too would have liked to have earned credit for this order. We hope that your next purchase will be credited to ShopBack without an issue. Any returns, exchange or cancellation will invalidate any earned cashback
John
What is worse, is the refunded credit was applied to the next purchase and appeared as a gift card and appears to invalidate that one too.
Nicholas
I'm sorry about that, John As much as I would like to help, I'm afraid I'm not able to do anything from our end
I've had no problem.
Perhaps you should try reaching out to them first.