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Currently checking and confirming this with the team - will get back to you mate

Just to confirm: the **BIG15 code isn’t eligible for cashback** on this current MyDeal offer, as it’s not listed on the ShopBack…

No exclusive deals for Google Pay or Samsung Pay at the moment — but really appreciate the suggestion! I’ll definitely pass this…

Thanks for flagging this! @tbone74 @Backy @trixieb The 5% Bank Bonus should normally track within 7 days from the date of purchase. If it…

Sorry to hear about the trouble! Could you please DM me the details? I’ll help look into this for you. 🙏

Thanks for flagging this! @trixieb Usually, the Apple Pay bonus will be tracked within **7 days** from the date of purchase. If it still…

@Graffin totally understand the frustration — really sorry about the trouble you’ve had with the app and the claim submission 😓…

Hey all — totally get how annoying it is when Cashback doesn’t track properly 😓 Just a heads-up that once a missing Cashback claim…

Hey @souths123 — thanks for flagging this! We’re aware of the issue and are currently looking into it with the team. The bonus 100%…

Totally get it feels like a long wait. For Optus Cashback, the review period aligns with the standard confirmation time — which is up to…

Thanks for reaching out @booze101 — I’ll check in with the team on your missing Cashback claim from 5th April and help move things…

We’ve received your DM and have just replied to you there 😊 We’re looking into this for you and will do our best to get it sorted…

Just spotted your comment — I’ll jump into your DMs now to help you out with this 💬👀

Hey legends — thanks for flagging this! 🍻 Just to clarify the **100% Cashback on Heineken Silver** offer: - 🧾 You need to **spend…

Hey legends — sorry for the late reply! Just to clarify, **items in 0% cashback categories aren’t eligible** for Cashback (including…

Got it and just replied to your DM! 😊

Thanks for the heads-up — sorry it's taking a bit longer than usual. Could you please DM us your ShopBack email and the store you…

So sorry to hear about the trouble — definitely not the experience we want you to have. 😔 Could you please shoot us a DM with your…

Yes, that's right! The BWS 30% Cashback ($25 Cap) is capped per transaction. 🍻

No worries! Thanks for submitting the MCB request. The team will review it, and hopefully, it gets sorted for you soon! 😊👍

Hey! Yep, those codes were eligible. The team is still looking into it, but appreciate you sending me a DM—I'll check and get back to you…

No updates just yet, but the team is still following up on it. In the meantime, you can also reach out to our customer support at…

That doesn’t sound right, and I totally get why you'd be frustrated. If you can send me a DM with your ShopBack email, I’ll check this…

Just to let you know, Optus Cashback typically takes about 2 days for the purchase to be tracked. We’ll definitely inform the team about…

Thanks for the feedback 😊 We get how annoying it can be going through all the steps. While we don’t have a flagging feature just yet,…

Hey there! 👋 Sorry to hear about this. Could you shoot me a DM so I can take a closer look into this for you? I’d love to see if…

Based on Optus' terms, Cashback is eligible for *new* customers on a completed sale of a *new service*—so if you haven’t had Optus 5G…

Great question! If the discount or promo is automatically applied at checkout, your purchase should still qualify for Cashback. But if you…

Hey everyone, Really sorry to see so many of you facing this issue with your eBay Cashback tracking at $0. I totally get how frustrating…

Yep, the caps are separate! 🙌 You can get **up to $20 from the standard cashback** and **another $20 from the bonus cashback** if you…