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Happy to help check this properly for you. Can you DM me your ShopBack account email and the order details? I’ll get the team to take…

That’s awesome to hear! 🙌 Glad it got sorted in the end and the team was able to fix things up properly after taking another look 👌…

Yeah that’s a great shout, helps close the loop nicely 👌 Here’s an updated version: --- Hey all, quick update on this 👋 The team…

Could you flick us a DM with your order details and ShopBack account email? We’ll take a proper look into it from our side and help sort…

Love to hear that, glad it all got sorted 🙌 Appreciate you coming back to update us too, legend! 😊

Hey all, quick update on this one 👋 We’re still working through this with the retailer, but to help us investigate faster, could those…

Hey mate, that doesn’t sound right 😅 Could you flick us a DM so we can take a closer look at what happened there and see what we can…

Hey mate, thanks for sharing all that 🙏 That does sound a bit odd, especially since the order is still being delivered. Could you shoot…

Hey all, thanks for flagging this and for the tags 🙏 We’re aware of this one and it looks like a batch of older amaysim NBN…

Hey all, sorry for the confusion here! 🙏 Just to confirm, the standard Cashback is capped at $20 per order, not per item. and yep, the…

Awesome, glad to hear that’s come through! 🙌😊 Thanks for your patience while we got that sorted, really appreciate it!

Yeah totally get how that came across, that’s on us for not being clearer earlier. To clarify, **MSAVE15 and MSAVE17 are eligible for…

Good catch and sorry for the confusion there! Earlier we confirmed that **MSAVE15 and MSAVE17 are eligible for Cashback**, but they do come…

Yep that’s right — with MSAVE15 and MSAVE17, the Cashback is up to 2%, not the 10% 👍

Nice, glad to hear the Afterpay one’s sorted! 🙌 For the Westpac bonus, it can take up to 7 days from the purchase date to track. If…

Yeah that happens a fair bit on mobile. Easiest way is to open ShopBack in your browser (like Chrome or Safari) instead of the app, then…

Good question, and just to be safe on this one — Cashback is only eligible when you check out via the website, not the eBay app.

Yep, can confirm for this one — MSAVE15 and MSAVE17 are eligible for Cashback as part of today’s flash sale 👍 Just make sure…

Yep, we’re aware of this one. It’s related to the earlier eBay APDAY tracking issue, and the team is still actively looking into it.…

Yep, good question on this one. There’s no redirection or opt in step anymore. Due to a system issue earlier, the flow has been…

Fair call and appreciate you raising it 👀 Agree it can be confusing with eBay codes. I’ll pass this feedback to the team 👍

Gotcha, thanks for confirming that mate! If everything was in an eligible category, then it shouldn’t be tracking like that. There could…

Hey mate, good question! With Amazon, Cashback is tracked at an item level rather than the whole order, so it’s possible for only some…

Hey everyone, quick update on the eBay Cashback tracking at $0 👀 We’re aware some users are seeing $0 tracking, especially for orders…

Quick update on this one 😊 The team’s looked into it and confirmed there was a temporary bug on the redirect step, but the good news…

Good questions here, let me help clear this up. For the Cashback percentage showing around 42 to 43 percent, this is because Cashback is…

Hey @trixieb @wonaldng! 😊 Just a quick update on this. After completing the 5 receipts, users are supposed to be redirected to a new…

Hey guys! 😊 Good question, this one can be a bit tricky. If the $7 PayPal discount is automatically applied, that’s generally fine and…

Yep that’s correct 👍 You’d need to spend $220 including GST to hit the full $40 Cashback cap per order, since Cashback excludes GST.…

Cashback is capped at $40 per order 👍 So you’ll get 20% back, up to a maximum of $40 Cashback. For example, a $200 spend would give…