gotyourback » user profile

Role Store Account
Member Since 14/03/2018
Last Seen Hidden
Badges 137 4
Location Sydney
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Hey mate, sorry I just saw this. This is a Challenge that you can opt in to on the "Earn More" section of our app. Let me know if you're…
30/11/2023 - 11:26
Hey mates, if you've not received an email, it was just instructions on how to submit missing Cashback for the purchases so we can get the…
30/11/2023 - 11:23
Yeah you'd need to use the Contact Us portion of our app/website here, but your DMs on Facebook should be seen to when the Customer Care…
30/11/2023 - 11:07
Hey mate, yeah they've included "Returns, exchanges & cancellations" in their "Don'ts", so would avoid where possible to redeem Cashback.
30/11/2023 - 11:05
Hey mate, that's a good callout. I think it's just been chosen as the payout window as they're new in our system and that is the default…
30/11/2023 - 11:01
Yeah pre-orders are fine mate, go for your your life.
30/11/2023 - 09:59
Sorry to hear mate! Have you reached out to our team to get this fixed up?
29/11/2023 - 17:32
Yeah both CYBER10 at FCL and BLACK10 and LL should stack just fine, anything they advertise on their website is good to go historically.
29/11/2023 - 14:56
Yeah like I said, the team is quite busy this time of year so you may have to wait a short while.
29/11/2023 - 14:16
Hey mate, no updates on my end as yet I'm afraid, as above your best bet is to reach out to our team to get this looked at. I've bumped the…
29/11/2023 - 14:01
Hey mate, that's how our Challenges work. From the post body: > The Bonus will be credited to your account once your order moves from…
29/11/2023 - 12:14
Hey mates, I've been looking into this and I believe it may be an issue with how the purchases are registering based on timezone. I've…
29/11/2023 - 12:13
Hey mate, unfortunately a few of these offers did need to be pulled early by the Westpac team, do apologise for any disappointment this has…
29/11/2023 - 11:54
Hey mate, this will depend on how the order is tracked, if Cashback tracks all as one amount (as opposed to different lines for each…
29/11/2023 - 11:17
Hey there, as the purchase tracks as one order number with eBay, the purchase amount will register as the full purchase amount even if the…
27/11/2023 - 13:17
Hey mater, yeah our entire team is absolutely swamped from the beginning of November. Do note that missing cashback claims generally take 2…
27/11/2023 - 12:24
Hey mate, got about 80+ DMs in the inbox at the moment so it may take me a minute to get back to you, but I will say just generally that…
27/11/2023 - 12:20
Hey mate, yeah the discount is auto-applied, which won't interact with Cashback (applies to all our merchants) plus the discount that was…
27/11/2023 - 12:15
Hey mate, unfortunately I don't have much to do with how Amazon categorises items on the back end, your best bet would be to reach out to…
27/11/2023 - 12:11
Hey all, you should receive an email shortly about this if you have not already with info on this particular issue. I'd still recommend…
27/11/2023 - 12:06
Hey mate, from the Chemist Warehouse terms on our website: > Bonus cashback may be credited two weeks after the transaction date for Beauty…
27/11/2023 - 12:05
There's a Contact Us section on our website, or via email at [email protected]
27/11/2023 - 12:01
Nah you're all good mate, anything that auto-applies is fine.
24/11/2023 - 17:20
Hey mate, unfortunately if a refund is issues, it's possible that Cashback as a whole will be invalidated per their terms I'm afraid.
24/11/2023 - 17:17
Hmmm, sounds like an account issue. Your best bet is to reach out to our customer care team, we can take a look at your account and see…
24/11/2023 - 17:14
Hey mate so sorry for the confusion, looks like this had to be pulled in the afternoon I'm afraid. Sorry to disappoint mates :( @SaberX
24/11/2023 - 17:14
Hey mate, occasionally Westpac can take a day or so to come through so it may just be that there's a lot of purchases at the moment that…
24/11/2023 - 16:22
11:59pm AEDT, but I'd always give it a few minutes leeway as it can take a few minutes to process.
24/11/2023 - 16:21
Hey mate, Auction items are excluded by eBay I'm afraid, so likely to invalidate Cashback I'm afraid.
24/11/2023 - 16:10
Today's the best over the weekend scheduled currently, so I wouldn't hold out.
24/11/2023 - 16:09