gotyourback » user profile

Hey everyone, Thanks so much for your patience! 🙏 The team has informed me that the issue has now been fixed, and the correct Cashback…

Just wanted to let you know that we've identified the root cause of the issue and are working on fixing it ASAP. Thanks for your patience,…

I totally get your frustration, this looks like a glitch with the cashback tracking. 🙁 Don’t worry, I’ve passed this on to the team,…

Just to clarify, are you referring to the cashback you received dropping from 20% to 2.3%, or is this about the current offer? Let me know,…

The cashback should have been adjusted, as usually, it takes about 2 weeks from the purchase date for the cashback to be added separately.…

Yes, we’re currently looking into this issue, and it’s being fixed. The cashback for those transactions will be adjusted automatically,…

Could you please send me a DM with the details of your order? I’d be happy to look into this further and get it sorted for you.

To qualify for the 100% cashback on a Heineken Silver bottle, you need to meet the following: * Spend a minimum of \$50 in a single…

The adjustment will be made automatically within 72 hours, so no need to raise a ticket. We’re on it and working to get everything sorted…

The correct amount should be tracked accordingly. However, if it doesn’t show up correctly, rest assured that it will be adjusted and…

Hey everyone, thanks for your patience! 😊 We’ve looked into the issue and are currently fixing the cashback discrepancy for BWS. The…

The BWS $30 cap is per transaction, not per account. So, each time you make a purchase, the cashback will be capped at $30.

For BWS, the standard cashback of 40% is capped at $30 per purchase. We’re currently working on rectifying the issue of the incorrect…

Hey everyone, thanks for bringing this to our attention! We’re currently looking into the issue and will work on getting it fixed as soon…

You’re very welcome! 😊 Always happy to help out whenever you need! If you ever need anything else, just give me a shout! Cheers

Sorry about the delay, and thanks for your patience! We’ve received your DM and will look into both the March energy sign-up and Boost…

Fair enough😄 We’ve got you covered, and we’ll make sure everything stays on track. If anything comes up, don’t hesitate to reach…

The $5 promo usually appears within 48 hours of your renewal date. If you switch to an annual subscription, it’ll still appear around the…

Thanks for flagging this! We’re aware of the issue with the missing or delayed $5 promo, and we’ve already let the team know to look…

We completely understand the wait. Our team is still working through these claims, and updates should be reflected in your account soon.…

Can you DM us your account details and more info on your purchases? We’ll check it out and help get this sorted for you! Looking forward…

Thanks for sending the DM, Drew! 😊 I’ll check it out and get back to you as soon as possible.

Thanks for letting me know! I’m checking on this now with the team and will update you as soon as I have more info. Appreciate your…

Thanks for bringing this to our attention! We’re currently checking on this issue regarding the 30% cashback tracking at $0. Could you…

Yes, the EOFY15 code is eligible for cashback as long as the conditions are met. You’ll get $15 off with a minimum spend of $75. If you…

Based on the terms and conditions, you’d need to be a new customer of Compare Electricity and Gas to be eligible for cashback. This…

Hey all! Thanks for reaching out, and I completely understand your frustration. Just to clarify, the affected period for the 50% cashback…

Thanks for reaching out! I’m checking with the team now regarding the EG 5% offer to see if it’s ended or if there’s a temporary…

Hey @LG-13 @AUuser @ptsordos @Alinnia @trixieb @sod Thanks for reaching out! I've already informed the team about the issue with the bonus…

Both the Cashback and Westpac bonus issue should have been resolved by now, but if you're still missing the bonus, please write in to our…