gotyourback » user profile

Role Store Account
Member Since 14/03/2018
Last Seen Hidden
Badges 140 4
Location Sydney
Website www.shopback.com.au
Social
Store Reps

Recent Activities

Hey everyone, Thanks so much for your patience! šŸ™ The team has informed me that the issue has now been fixed, and the correct Cashback…
15/07/2025 - 10:24
Just wanted to let you know that we've identified the root cause of the issue and are working on fixing it ASAP. Thanks for your patience,…
11/07/2025 - 13:14
I totally get your frustration, this looks like a glitch with the cashback tracking. šŸ™ Don’t worry, I’ve passed this on to the team,…
11/07/2025 - 12:27
Just to clarify, are you referring to the cashback you received dropping from 20% to 2.3%, or is this about the current offer? Let me know,…
11/07/2025 - 11:34
The cashback should have been adjusted, as usually, it takes about 2 weeks from the purchase date for the cashback to be added separately.…
10/07/2025 - 13:11
Yes, we’re currently looking into this issue, and it’s being fixed. The cashback for those transactions will be adjusted automatically,…
10/07/2025 - 12:34
Could you please send me a DM with the details of your order? I’d be happy to look into this further and get it sorted for you.
09/07/2025 - 17:03
To qualify for the 100% cashback on a Heineken Silver bottle, you need to meet the following: * Spend a minimum of \$50 in a single…
09/07/2025 - 16:12
The adjustment will be made automatically within 72 hours, so no need to raise a ticket. We’re on it and working to get everything sorted…
09/07/2025 - 15:08
The correct amount should be tracked accordingly. However, if it doesn’t show up correctly, rest assured that it will be adjusted and…
09/07/2025 - 12:38
Hey everyone, thanks for your patience! 😊 We’ve looked into the issue and are currently fixing the cashback discrepancy for BWS. The…
09/07/2025 - 12:20
The BWS $30 cap is per transaction, not per account. So, each time you make a purchase, the cashback will be capped at $30.
09/07/2025 - 10:15
For BWS, the standard cashback of 40% is capped at $30 per purchase. We’re currently working on rectifying the issue of the incorrect…
09/07/2025 - 10:14
Hey everyone, thanks for bringing this to our attention! We’re currently looking into the issue and will work on getting it fixed as soon…
09/07/2025 - 10:09
You’re very welcome! 😊 Always happy to help out whenever you need! If you ever need anything else, just give me a shout! Cheers
08/07/2025 - 13:32
Sorry about the delay, and thanks for your patience! We’ve received your DM and will look into both the March energy sign-up and Boost…
08/07/2025 - 11:01
Fair enoughšŸ˜„ We’ve got you covered, and we’ll make sure everything stays on track. If anything comes up, don’t hesitate to reach…
03/07/2025 - 13:14
The $5 promo usually appears within 48 hours of your renewal date. If you switch to an annual subscription, it’ll still appear around the…
03/07/2025 - 12:53
Thanks for flagging this! We’re aware of the issue with the missing or delayed $5 promo, and we’ve already let the team know to look…
03/07/2025 - 12:23
We completely understand the wait. Our team is still working through these claims, and updates should be reflected in your account soon.…
01/07/2025 - 11:39
Can you DM us your account details and more info on your purchases? We’ll check it out and help get this sorted for you! Looking forward…
01/07/2025 - 10:05
Thanks for sending the DM, Drew! 😊 I’ll check it out and get back to you as soon as possible.
26/06/2025 - 13:24
Thanks for letting me know! I’m checking on this now with the team and will update you as soon as I have more info. Appreciate your…
26/06/2025 - 11:19
Thanks for bringing this to our attention! We’re currently checking on this issue regarding the 30% cashback tracking at $0. Could you…
26/06/2025 - 09:53
Yes, the EOFY15 code is eligible for cashback as long as the conditions are met. You’ll get $15 off with a minimum spend of $75. If you…
26/06/2025 - 09:45
Based on the terms and conditions, you’d need to be a new customer of Compare Electricity and Gas to be eligible for cashback. This…
20/06/2025 - 12:02
Hey all! Thanks for reaching out, and I completely understand your frustration. Just to clarify, the affected period for the 50% cashback…
19/06/2025 - 12:02
Thanks for reaching out! I’m checking with the team now regarding the EG 5% offer to see if it’s ended or if there’s a temporary…
18/06/2025 - 13:08
Hey @LG-13 @AUuser @ptsordos @Alinnia @trixieb @sod Thanks for reaching out! I've already informed the team about the issue with the bonus…
18/06/2025 - 11:40
Both the Cashback and Westpac bonus issue should have been resolved by now, but if you're still missing the bonus, please write in to our…
17/06/2025 - 10:58
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