Paid for 2014 New Car Got 2012
Last edited 17/09/2019 - 02:17
In 2014 I signed a $50,000 VW Finance lease agreement with an option to pay out balloon, after three years, for a 2014 dealership registered and insured vehicle.
Whilst paperwork seemed excessive and varied, three different invoices, each stating a different purchase price. The Lease Contract I signed did accurately list the purchase price but did not list the model production and completion dates. As I had rego and CTP in hand I agreed to sign and paid my payments weekly.
In 2015 I had a headlight fixed at DeeWhy VW and mechanic advised car was in fact a 2012 model not a 2014 model. I immediately contacted VW Finance who confirmed all documentation rego, insurance and contract/purchase docs state 2014 model. A few days later, i received an email stating my Comprehensive car insurance updated to reflect 2014 model, in-line with VW Finance docs. I assumed at this point the issue was resolved and vehicle was a 2014 model.
In 2017 my lease was about to expire, VW Finance provided loan application confirming model year as 2014 and I commenced regular payments, approx $23,800.
August 2019, I decided I would upgrade, so I set about preparing car for sale. Service mechanic pointed out that my car is a 2012 model and not a 2014 model. This time I physically took vehicle to RTA service yard and they confirmed I purchased a 2012 model VW and not the 2014 as advised and documented by VW Botany Road, Mascot. I had been charged $50,000 in 2014 for a 2012 model VW. I also expect the thousands of dollars paid for insurance policies not relevant to the actual vehicle would never have been valid. Thank goodness nil claims!
Looking to understand if I am entitled to any form of compensation! I am definitely not going to clear my balloon cost and I never received what I had well and truely paid for.
PS Apologies for first post - I was deleriosly tired!