Shopback / Dell wrong cashback issue
Last edited 20/09/2019 - 16:41
I'm wondering if anyone else has had issues with Shopback promoting a higher cashback than what they pay for Dell computers?
I ordered a ~$3700 Dell XPS 15 laptop on 12/8. When I clicked through the Shopback website to make the purchase from Dell, the advertised cashback for XPS models was 9%.
However, a cashback of only 3% appeared in my Shopback account. I immediately lodged an inquiry with Shopback with a screenshot from their webpage that showed the cashback as being 9%.
A couple of weeks later I received an email from Shopback stating "I have gotten an update from my internal team, and they have advised that on the date of purchase there were no upsize in cashback, therefore you have received the correct cashback in your ShopBack account".
As far as I can tell I have no further options to pursue this, as the Shopback rep has not responded to my request for them to investigate further.
Anyone else had similar a experience?