MSY taking 2 months+ with warranty

fishychair on 08/10/2019 - 11:04

I had a graphics card that died on me a few months after purchase so I wanted refund/replacement. I asked for a refund but they said they could not do that as I had bought the card from a interstate branch and I was trying to RMA it from a different branch. I felt like this was wrong but the manager insisted that he could not do that.

MSY said they could do a RMA with the manufacturer (Sapphire) and it would take 3-4 weeks. It has been 2 months and they still have yet to get back to me.

I did contact them about 3 weeks ago to see how everything was going but they said they were still waiting on the manufacturer to get back to them.

Is there anything I can do at this point?

Computing

Related Stores

MSY Technology
MSY Technology

Comments

  • geech on 08/10/2019 - 11:15
    +3

    I had a similar issue with some faulty RAM. I ended up contacting their compliance officer - and the issue was resolved fairly quickly thereafter….

    https://www.msy.com.au/contactus

    Warranty Issue/Complaint
    Having issue with warranty claim? Want to make a complaint? Please try resolve the issue with our staff in the stores (for online related matters, please first contact our online team). If your issue is still not solved, please contact MSY compliance officer: MSY Compliance officer TEL: (03) 9700 9708 Email: [email protected]

    Complaint Handling Procedure / Consumer's Rights and Obligations

    • fishychair on 08/10/2019 - 11:20

      I contacted their compliance officer when I checked up on them 3 weeks ago but I guess it doesn't hurt to do it again. Was there anything specific that you mentioned that you think might have sped up the process?

      • Ocker on 08/10/2019 - 11:21
        +5

        I think its called the A.C.C.C.

      • geech on 08/10/2019 - 11:30
        +1

        Yes, I dropped something from the ACL about the product being fit for purpose. I copied in their "feedback" and "compliance-officer" - and I had a response and resolution within 2 days

        edit - Here's what I had in my email:

        Given that the part should be covered by a lifetime warranty and was purchased less than 6 months ago I find it unreasonable to have to wait 4 weeks just to be told whether it will be replaced or I will be refunded.

        As per section 16 of the ACL posted on your website, I would like either a replacement for the module, or a refund so I can purchase a replacement for the part.

        • fishychair on 08/10/2019 - 11:50

          Thank you very much, I'll mention that.

  • Viospeed on 08/10/2019 - 12:58

    2 months? Pfft, I had a mobo that took 3 months to replace from a different retailer.

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