Phone Wont Charge, Any Ideas? (NOKIA 3) Back-up Software Option?

HI all,

I went to charge my phone (Nokia 3) this morning and it doesn't respond to the charger.

Background - Just came back from an 8 hr drive with it plugged into a car charger streaming Youtube media. Must have charged at some stage as it is on 60%, but nothing happened this morning when I plugged it in to a wall charge. I have tried:

Resetting the phone (on/off cycle).
Different charger, then used another phone to identify the charger works.
checking connector at the bottom (not broken), also tried cleaning out any crud with the sim ejector tool.

Need to work out how to back it up (Anyone used any Nokia Software?)

Comments

  • +1 vote

    I'm sure you know this, but you'll want to get all the data etc… off the phone before it dies.

    •  

      Any ideas re backing up without USB? I've always used a cable

      •  

        The only way you can really make any backup without a cable is to transfer files manually to MicroSD
        Make sure your contacts are backed up to your Google Account

        •  

          Yeah good call. Had no luck in the past with backing up my contacts, but will try again. Will have a look on my google account now. Desktop site should still show the backup?

          Will try google drive back up as well for photos.

          As for the SD, I've got a 64gb SDCARD in it with around 7Gb free (should just do it).

          If I get the phone replaced, like for like, will the SD CARD come across seamlessly? (I chose the non phone linked option when I first inserted it). Or will it still be linked to the Nokia phone it was inserted into?

          •  

            @tunzafun001: Contacts should appear in Google Contacts on your desktop browser.

            Yeah, as long as it's not Adaptive storage ("phone linked") the SD card will work fine in any phone, not just another Nokia 3.
            Google photos will backup your photos too, but you'll need a WiFi connection and it will be hard on your remaining battery, MicroSD is a better option in terms of maintaining your remaining battery.

            Apps and settings will likely be backed up to your Google account (worth checking in your phone), and will auto-re-download from Google when you set up a replacement device(once again, make sure you're on WiFi for this).

  • +1 vote

    May help? how to solve Nokia 3 charging problem
    https://www.youtube.com/watch?v=96N8DU5OMsU

    • +1 vote

      Cheers, I'll have a look on my lunch break…. massive coke nail!

    • +1 vote

      I think you've nailed it (pun intended). I opened it up for a look. I think a solder joint has come away. Was easy enough, but there is a warranty sticker on one of the screws to get to the bottom module, so will try removing it with a hair dryer and pin. If I cant, I'll leave it.

    •  

      No luck with the solder joint. Still dead :(

    •  

      This video is better, but it's not in English. Translation would be great.

      Looks like potential short locations, plus a couple of fuses to check. Unfortunately you would need to remove all the warranty stickers to check these

      https://www.youtube.com/watch?v=8u1Pwutwedc

  •  

    Update,

    I plugged in my phone to my Macbook to look into backing it up. Macbook says the USB port is drawing too much power and wont allow it. So looks like something is wrong internally.

    I'll back up photos etc to Google Drive.

    Hopefully I can still get a Nokia 3 from somewhere, phone seemed ok.

    Would a wireless charger work? I have never used one.

    •  

      Nokia 3 has no wireless charger.

      Easiest way to backup is to use a USB with a microUSB plug. Use the Files app to copy to the USB.

      Mod Note: Removed private selling.

      •  

        The USB side doesn't work. Judging by the above youtube link the contacts / solder joints on the micro USB are an issue.

        P.S. Cheers for the offer. Hopefully a few people have them / didnt end up using one after the $45 deal (with the $40 starter pack). https://www.ozbargain.com.au/node/478972

        I'm in SA and a store nearby is showing stock. So i'l try that first. No idea how the warranty will work with Woolies / Vodafone kit.

        •  

          Warranty issues would be done through Woolies to Vodafone.

          It's a form you need to fill out. Then Woolies will take your phone and give you a receipt.

          Otherwise, I know of the Nokia 7+ having issue with charging port reliability.

          •  

            @StrayfireX: Cheers, got a few trade jobs happening at the house this week. Terrible timing for a non working phone.

            Hopefully I can back up, replace like for like at Woolies. and carry on..

            Actually, I'm going to need to do all the updates and unlock again :( Hopefully I can get the old update, didn't want Pie

            •  

              @tunzafun001: The new phones @ Coles I know of are still on 7.0.

              If you look on XDA, you'll find the 8.0 stock images for the Nokia 3 TA-1020.

              Flash those in fastboot mode and skip 9.0. Disable updating checking in developer options.

              :)

              Wish I could help you out. Woolies where I was only wanted to do a warranty claim rather exchange.

              •  

                @StrayfireX: So does that mean they take your phone, you wait 'x amount of time' then they give you a refund?

                If they have a phone in stock I might buy it, hoping I will get the credit back eventually anyway. Pretty unlikely to try and repair it.

                •  

                  @tunzafun001: Well I tried to get a refund on my first Nokia 3, Woolies refused and tried to repair it instead via Vodafone.

                  They said I'd need to give it to them and they'd return a fixed Nokia 3 "soon".

                  I thought "heck no" and tried all manner of things and fixed it myself.

      • Note: Private selling in comments not allowed

    •  

      I had a pair of bluetooth headphones with a busted micro USB port that wouldn't charge on a wall charger and gave me the same notice on my mac.

      •  

        Cheers, yeah I think the solder joints have come away. Not sure why the Mac would give an over current warning for this situation though?

  • +1 vote

    are adults really purchasing $40 phones lol

    • +1 vote

      Has every single network band, NFC, still gets OTA updates. Don't see the point in paying over $100 for any phone to be honest. $1000+ for a phone just blows my mind!

      •  

        Yeah 1000-1500 is too much. But there are really great quality phones with top specs to be had at the 300-650 mark. $40 for a smartphone in almost 2020 just seems on the other end of extreme to me! You can have those things you say, but how is the camera lol? The processor? How does it go with apps like maps? I have seen cheap phones and you get what you pay for, they perform poorly from the start and only get worse as each month goes by. How about battery life? The touchscreen would be horrible also

        • +1 vote

          I can only compare to my partners iPhone 8.

          Camera- In bright light and for social media sized screens, the Nokia is fine. Dark scenes- iPhone is much better. For photos to blow up/ print, DSLR kills them both (which I use). Use a SJCAM for vids / photo etc when travelling.
          Processor - Never noticed any lag issues etc, so I guess both are good. Note, I always remove rubbish background hungry apps (such as Facebook) which would possibly slow it down. 2Gb RAM is enough. I previously had a Sony E4G and thats still silky smooth, just the battery and on/off button weren't up to it.
          Maps - The Nokia kills the iPhone for maps (using Here Maps). iPhone is slower to grab a signal and is often an absolute mystery where it takes you for the first few mins. In places like NYC the iPhone was useless.
          Battery Life - Nokia smashes it again. Solid 2 days use with the Nokia. Again, I think this is due to the customisation. iphone gets plugged in at the end of the day.
          Touchscreen - Only bad touch screen I have experienced was on an Alcatel mobile that I think was -$15 (as in profit), and the early iPads. So cant comment really?
          Screen strength - Never cracked any phone yet (touch wood), and I slammed my Huawei Y550 in the car door. Damaged the door, phone took it! iPhone..yep its cracked but still kicking.

          Negatives - Well this post. It would seem the Micro USB on the Nokia 3 might be a bit rubbish!

          Lastly, i came close to buying a Xiaomi Redmi phone, but I prefer to have every network band. I guess the camera is the difference, but I'd prefer to spend that money on an actual camera.

          •  

            @tunzafun001: There are plenty good midrangers out there now at JB Hi-Fi, often on sale, that give the flagships a run for their money. They include all the necessities (no gimmicks really) and are fairly affordable. They're not a waste of time and resources like some cheaper, laggy options that break within a couple years. For example, the following that all have stock "clean" Android installed, as you'd have experienced on your Nokia 3:
            - Xiaomi Mi A3 (no NFC)
            - Motorola One Vision
            - Nokia 7.2
            - Nokia 8.1

            •  

              @Techie4066: Cheers, I went with the Nokia for NFC support. So I'll rule the Xiaomi out.

              Do you know if the others have full network support / all network bands (as the Nokia 3 has)?

              and

              Would they all be a simple backup from Google (the Nokia 3 was running Android 8.1) / SD CARD will go straight across (it has photo backups/ vids / Here offline maps?

              I was looking for another Nokia 3, but I think they all were cleared out.

              •  

                @tunzafun001: There are pleny of Xiaomi's with NFC and kill that Nokia in every single aspect apart from price.

                •  

                  @boostpak: Not a Nokia fan boy (well old school Nokia's were unbreakable), so happy to go with whatever phone has all network bans, and NFC. Never gone over $100. Previous was a Sony E4G, before that Huawei Y550.

                  •  

                    @tunzafun001: Never agreed with the "old Nokia's were unbreakable" mantra as all my old Nokias died with cracked screens and non-functional "1" keys within 2 years.
                    My Android phones on the other hand have all lasted 3 years or more and only ever been replaced due to upgrade lust combined with battery replacement costs that go a good way to a new handset (I only ever buy mid-range anyway - so a $100 genuine battery replacement is half to a third the cost of a new handset - I've replaced batteries with Chinese knockoffs multiple times with no success, all of them have been shit even the "Brand name" batteries)

                •  

                  @boostpak: Vodafone guy recommended a Samsung A20. When I asked if it had all network bands he claims that all phones now have every band. I said I doubt it, but hoping i'm wrong? He couldn't tell me if it had Band 28.

                  •  

                    @tunzafun001: I wouldn't go with Samsung, they have reliability issues and a slow user interface with a bunch of bloat pre-installed. Not something that would last, or at least be of a reasonable speed after a year or so. I'd stick with stock Android or Android One devices.

              •  

                @tunzafun001: you can't palm off not having a decent phone camera because you have a DSLR, that's just bulljive

              •  

                @tunzafun001: Yes, all the models I mentioned support all Australia bands, including Band 28. Ensure before transferring across that your Google Backup is up to date, then restore that data onto your new device by logging in. Your SD card should be plug and play, unless it has apps on it, which you'd probably need to transfer back onto internal storage.

                NB: Pixel devices come with an adapter that transfers all files, photos and settings locally and fast. The Pixel 3a is well worth checking out, just for the camera.

          •  

            @tunzafun001: Let's put this in real life terms, it's all good to say for photos I use a DSLR… what's next, I carry around a tripod over my back and place my camera to take perfect photos, so why should I need a phone camera. We all know that everyone uses phone cameras on most days and it obviously matters. You notice it matters most when the camera on your phone is of poor quality. There's a huge difference in even bright light or normal scenes with a $40 phone stop trying to downplay it because you are tight. Everything on that $40 would be laggy and each month that goes by just get worse and worse. It would barely have any features other than being a phone. Can't imagine loading videos or browsing internet pages etc colours also would be pathetic.

    • +1 vote

      $40? nope, my last few phones have been free.

      iPhone 5 from an e-Waste recycling bin, a few Android or Windows mobile from staff who were forced to downsize to a different office, an iPhone 5C that my brother was finished with, et c.

  •  
    1. Try the car charger again
    2. Clean the charging port in your phone with a tooth pick.
  •  

    Well, I cant find one anywhere. Looks like the recent sales have cleared them all out. Woolies will give me a refund, but I wont get a phone close to the same specs (2gb RAM, NFC, all bands) with the refund.

    If anyone bought one because it was cheap, and aren't going to use it (with or without the $40 Voda starter). Shoot me a PM, and or I have put a wanted add on the classifieds.

    Cheers all

  •  

    I don't know why, but I didn't think to look for a blown fuse on the PCB. Anyone replaced/ repaired the fuse?

    Guess I'll start from the USB port and make my way towards the battery.

  •  

    Can anyone translate this video??

    I think they are showing the fuse and potential short locations?

    https://www.youtube.com/watch?v=8u1Pwutwedc

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