Advice against Real Estate company not honoring attending a VCAT hearing
Recently I bought a property from a dodgy real estate company. So what happened was the previous tenants lost the garage door remote during my settlement day and when I chased up with the real estate company, they said the tenants were unreachable. A week later, I chased up on the matter again and they said the same thing so I asked if I can be reimbursed by buying a new remote. They told me that upon receiving my receipt, they will then escalate this matter to VCAT. I did just that and they told me they made an appointment to go VCAT, Another week went by and this time I called up VCAT and asked what was the results for the hearing. VCAT told me that the agency canceled the hearing at the last minute on the grounds that the landlord has decided not to pay for anything after settlement.
What was particularly upsetting is that I couldn't get the ball rolling unless I purchase the new remote and hand them the receipt, now it sounds like it was my fault for buying the remote and they won't do anything about a reimbursement. I called up consumer affairs and they basically asked me to go open up a case with VCAT. VCAT hearings obviously cost more then the remote. I was also told that the vendor and the tenants came to an agreement with the bond and reimbursement through deduction from the bond is out of the question.
Are there any other alternatives out there or does anyone have any similar experiences they can share of how they dealt with the situation? Thanks.