Another bargain price for the Sphero Mini. White linked above.
CR 7.2% cashback if buying in-store.
Sphero Mini (All Colours) $27 + Shipping (Free over $70) @ Curious Planet
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PinzVidz on 06/12/2019 - 13:39 curiousplanet.com.au (4433 clicks)
Last edited 06/12/2019 - 13:40 by 1 other user
Last edited 06/12/2019 - 13:40 by 1 other user
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@penno2: What. I've been waiting for my refund since the 9th and no replies to my follow up emails..
@Lucifersfury82: I ended up getting an email reply before end of workday. They explained that there are some delays with refunds due to voluntary administration, and to give it a further 3-5 business days.
@penno2: I got a "Credit Memo" email last night. But still no refund. This is now 8 days after the "Order Refunded" email. I smell a rat.
Thank you for your order from Curious Planet eShop.
You have been issued a refund for one or more products. Please see the list below for full details.
The refund will be sent via the same method as the original payment. PayPal refunds are typically instant, however credit card refunds can take up to 1-3 business days to appear in your account, depending on your bank.
If you have any questions about your order please contact us at [email protected]@stumo: I went in store yesterday (2 weeks after failing to pick up my click and collect order due to a stock error) and they customer service is off the charts dodgy. I think they have been told something about money and are basically delaying everything they can. I had to 'trust' that the store would process my cancellation and process the refund, with no paperwork or proof to be seen….absolutely appalling..
They store in question is now running off a mobile phone number, with staff seemingly having no idea WHAT is going on. Even more bizarrely nothing in the store is on special and matches the online store…weird@JuryWheel: Hey note sure if you ended getting yours sorted but I ended up claiming a charge back with my bank on the 25th and got my money back yesterday
@Lucifersfury82: ING too, they processed it really quick, got a confirmation in two days and then another two or three for processing the payment
got my 4 delivered yesterday . I was expecting a refund . my raspberry pi order was cancelled refund on the way- spewing
Lodged a dispute today. Has anyone actually received their refunds?
There's a sign in store saying sth to the effect of delays due to the administration process.
Did you get any indication of a time frame?
No, I didn't ask and the casual staff are unlikely to know.
Been going through the same process since the 12th, called the store several times and then someone manually put one through but did reaffirm that it might take another 7-10 days due to being under administration.
7-10 working days apparently (a few weeks at least)
They arent doing refunds. You need to do a chargeback yourself. Great way to steal money.
so I received a refund today but it was not the full amount and can't find a contact (don't have a store anywhere near me) do I do a charge back for a partial refund? I'm getting annoyed with none of their emails being monitored, glad they are going out of business!
I lodged a chargeback (Coles Mastercard) - later the same day I got a "Credit Memo" email, saying I've been refunded and it might take 1-3 business days to show up. Nine days later (today) I've received the funds back into my account. I'm not sure how to tell if it's from the company or the chargeback being executed. Not that it matters a whole lot, I guess.
After multiple emails promising refunds since December and then no response from emails to the administrators, I initiated a chargeback and now have my money back from the one undelivered item
Looks like the chargeback was in my account that same day I lodged itJust remembered about this and had quick check on credit card statement for the refund.
Email for refund was received on the 13th Dec and I got the full amount refunded to my credit card on the 8th Jan.
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@Lucifersfury82: I think I'll be doing likewise. Just checked their website, under Refunds and Returns, it says:
Strange they'd even state a refund will be forthcoming.