My Black Friday Ordered Samsung Note 10 Gone Missing between Harvey Norman and AusPost

LTrungTotti on 06/12/2019 - 16:48
Last edited 06/12/2019 - 17:24 by 1 other user

Hello everyone. Like many others on Ozbargain here, I ordered the Samsung Note 10 Black Friday sale on 29 November at Harvey Norman online. But it has now gone missing and I'm not happy with Harvey Norman at all .

Parcel from AusPost showed as delivered, but I haven’t received it. And I stay home today at all, nor hear anyone knock the door.

28-11-2019 : Ordered Note 10 at Harvey Norman

Some day laters try to contact HN ask why do not ship my phone, they said some delay, but I have not received any mail for delay. I want to cancel it to order with Amazon before, but their website show you can't normal cancel the order if you see the better price at another store, OK fine I'm OK.

3-12 : 1pm They sent me the email confirming the note 10 already shipped but without the tracking number. Then I wait 30 to 60 mins to get in contact with them via Online Chat at HarveyNorman.com.au, then they said they will email me the tracking number later.

4-12 : No email yet I contact them and wait another 30 to 60 minutes to get the tracking number, they gave me some random number show as Other Courier, and this number not working at all, can not track with any AusPost at all, I have try about 5,6 tracking site but still nothing, waste of time grrr …

30 minutes later they said they shipped the note 10 to AusPost yesterday and give me the tracking number from AusPost

I check and nothing show so I wait

Then I contact AusPost via Facebook Messenger and they told me HN just handed the note 10 around 3pm on 4 December not 3 December like they all said

AusPost:
"That's right
They handed 6479xxxxxxx over the counter at the Rundle Mall Post Shop in Adelaide today at 2:39pm"

6-12 today : Parcel from AusPost showed as delivered, but I haven’t received it.

Once again in contact AusPost after 1 hour they tell me wait another 5-10 days for them to investigation

Auspost "From there, you can expect our back office team is going to contact you in the next 5-10 business days to give you of the outcome of your case."

Now i don't where is my beauty Note 10 have gone, unhappy : (

Sorry if my English not good, English is second language.

Mobile Mobile Phone Samsung Android

Related Stores

Harvey Norman
Harvey Norman
Australia Post
Australia Post

Comments

  • spackbace on 06/12/2019 - 16:51
    +13

    6-12 today : Parcel from AusPost showed as delivered, but I haven’t received it.

    Everything before this point is completely redundant and useless information.

    Note that sometimes Aus Post mark as delivered, yet it's still sitting in the courier's truck.

    If you've raised a dispute with Aus Post, they should've emailed you and there will be a 1800 number to push the claim faster. I did that with mine, and it was delivered the next day. Likelihood is it was in the guys truck still.

    But all the other crap is just useless information. HN mailed it, it's just been lost.

    • TrungTotti on 06/12/2019 - 18:13

      Im not ussually buy stuff online , but i ordered many thing from amazon this black friday and cyber monday, when i see mark as delivered, always i got my things

      Hopefully i can get the phone next day, thank you for your advice

      • OzHunterNSW on 07/12/2019 - 11:28
        +1

        Just cancel the item and ask for a refund. They have failed to deliver.
        Remember, this is between then and the courier — you are not in the "contract".

    • HeWhoKnows on 07/12/2019 - 11:16
      +1

      I imagine with such an expensove iten it would have required "Signature on delivery"

  • garetz on 06/12/2019 - 17:01
    +6

    Why would you be unhappy with hn, they mailed it, after that its in ausposts hand, its not like hn did anything wrong.

    • TrungTotti on 06/12/2019 - 17:10

      Delay but have not received any email from them for the dalay

      They said they mailed it to Aus Post on 3 December but Auspost said they mailed it to Auspost on 4 December

      No tracking number

      Contact them they said send me traking number via email but still nothing

      Contact them and they gave me some random traking number , which is not work at all

      I don't know if they put note 10 on the parcel or what , and if they put the my delivery address right or wrong

      • garetz on 06/12/2019 - 17:17
        +1

        When something is mailed with a big retailer, it usually is just an order created with australia post, then they pick it up, the order was propably done on the 3rd, and auspost picked it up on the 4th.

        Doesnt mean they sent it late. Everything after that is with auspost.

      • HeWhoKnows on 07/12/2019 - 11:18

        Sounds like both HN and AP have done something wrong.
        For example…What was the delivery address?????

        For example - did the driver obtain a signature as proof of delivery and where exactly was it delivered.

        Just because the item shows as delivered it doesnt mean it was delivered to the correct address !

  • GangGang on 06/12/2019 - 17:03
    +10

    You ordered on Friday 29th of November and called them on the weekend to see why it wasn't shipped? Give it a few business days at least, then contact.

    I've had notifications said delivered & then items turn up the next morning.

  • HighAndDry on 06/12/2019 - 17:05
    +2

    Only thing HM did wrong was be a few days late in posting it and really processing takes about that long anyway.

    Auspost confirms they received it, so wait for them to get back to you.

    Though I hope you didn't tell Auspost what you were expecting, because if some person there knew exactly which parcel had a high value, easily resold item…

    • WoodYouLikeSomeCash on 06/12/2019 - 17:12
      +1

      *HN.

    • TrungTotti on 06/12/2019 - 18:18

      Aus post told me give them the invoice picture of proof , i dont know what to do

      • WoodYouLikeSomeCash on 06/12/2019 - 21:11
        +2

        Aus post told me give them the invoice picture of proof , i dont know what to do

        Give them a picture of the invoice…

      • HeWhoKnows on 07/12/2019 - 11:20

        Derrrrr
        I wonder???

  • [Deactivated] on 06/12/2019 - 17:10
    +1

    I had a parcel go MIA this week - tracking showed as on board for delivery for 4 days.

    I returned home earlier today & noticed the courier next door so stopped to ask him - he said most likely the parcel was with the postman as they've had to redistribute packages based on size between posties & couriers due to increased number of items awaiting delivery.

    Parcel delivered via postie an hour later - packaging squished as obviously too oversized to fit limited space on postman's motorbike but at least contents undamaged.

  • tsunamisurfer on 06/12/2019 - 17:13
    +12

    29-11-2019 : Ordered Note 10 at Harvey Norman
    1-12 and 2-12 Try to contact HN ask why do not ship my phone,

    So you contacted them on Sunday 1st Dec asking why no shipping?

    Customers like you should be banned from buying online.

    • TrungTotti on 06/12/2019 - 17:18
      -5

      Their website working on Sunday via chat, they open the chat then i join and ask , and i just ask them very friendly and they said delay so im thank you the staff and wait

      • tsunamisurfer on 06/12/2019 - 17:30
        +4

        It's a fcking Sunday.

        I would ask what you do on a Sunday but the answer is obvious.

      • WoodYouLikeSomeCash on 06/12/2019 - 17:32
        -2

        Sorry if my English not good, English is second language.

        That comment proves what you said in OP…

      • HighAndDry on 06/12/2019 - 17:43

        Yeah but their chat would be there on Sundays for general enquiries. No one's delivering on Sundays because Auspost isn't open.

    • HeWhoKnows on 07/12/2019 - 11:21
      -3

      OP said "My english no good"

      Sorry but that says it all

  • brendanm on 06/12/2019 - 17:14

    Tldr

  • Hithere on 06/12/2019 - 17:26

    Patience Grasshopper, it's only a week and a very busy time of year for all mail deliveries.

    PS Next time a TL:DR version would be good.

  • Caped Baldy on 06/12/2019 - 17:38
    +1

    Similar thing happened to me. It ended up getting lost by a newsagency. HN ended up claiming on their insurance.

    • TrungTotti on 06/12/2019 - 18:20

      Do HN give you a new one ?

      • Caped Baldy on 06/12/2019 - 19:46

        Yeah they did, I ended up picking up my camera from Belrose. The newsagency ended up calling me a few weeks later saying they had delivery so I ended up with two.

    • TrungTotti on 06/12/2019 - 18:33

      My parcel required a sign, maybe the driver delivered to the wrong address

      • Lexan on 08/12/2019 - 12:42

        Yes. It can happen. It happened to my parcel too. I got someone else's parcel.

        • Roney on 08/12/2019 - 19:21

          Same here. Twice my parcels went to wrong addresses. Auspost should take up responsibility for business loss

          • whooah1979 on 08/12/2019 - 19:54

            @Roney: Auspost may offer compensation for lost or damaged mail articles.

  • o53djz7qTPY4der on 06/12/2019 - 17:52
    +1

    Now i don't where is my beauty Note 10 have gone, unhappy

    Maybe someone else is having their wicked way with your beauty. Rubbing their grubby little hands all over its body and putting things in its holes.

    Or, maybe, HN and Australia Post are living up to their reputations and you're being unrealistic and impatient.

  • chumlee on 06/12/2019 - 17:56
    +4

    I think I found it on gumtree

  • TrungTotti on 06/12/2019 - 17:59
    -3

    To eveyone

    Im just did a little chat with HN to make sure if any wrong with my order , friendly, no hastle, no impolite …
    http://imgur.com/a/Qj0Ie1Y

    And Its on 2-12 Monday sorry my previous day was wrong it is not Sunday

    And if i do something wrong im sorry , im not so good at buy stuff online so i just little conpare with the China Order and Amazon why they just delivery so quick, even from China to Aus just 5,6 days

    Im confuse because someone complain about Note 10 order at Harvey Norman too but again if i wrong about the the delivery day im so sorry, experience for next time

    http://imgur.com/a/odTXMjT

  • CyberMurning on 06/12/2019 - 18:26
    -1

    just wait for couple more day, come on..

    • TrungTotti on 06/12/2019 - 18:31
      +1

      The cost is value to me so im worry maybe lost it, next time will be patience , sorry

      • brendanm on 06/12/2019 - 18:39
        +3

        Far out how do you cope with everyday life? Harvey Norman will likely sort it out, or auspost, or failing that, simply claim it on your credit card. It's not like you're waiting for a heart transplant.

      • brad1-8tsi on 09/12/2019 - 09:07

        I think your personality is unsuited to online shopping. I'd suggest you only shop instore where you receive the goods immediately after paying money. This will stop a lot of angst.

  • [Deactivated] on 06/12/2019 - 19:07

    Hopefully, you will receive your new phone soon, OP - perhaps a little bit later than you were expecting.

    • TrungTotti on 06/12/2019 - 19:22

      Thank you, seeing many others $20,30 orders from Amazon arrived in the pass few day make me crazy :D i expect the phone only but now it missing, other box from amazon just arrived 30 minute ago, i ask the driver but he said contact Aus post

      • Ridiculous Panda on 08/12/2019 - 15:46
        -2

        You asked the driver about your other lost parcel? Well done. He’s never knocking on your door again!

  • bloom on 06/12/2019 - 19:56
    +3

    HN go to the post office to ship products? Doesn't sound right to me…

  • [Deactivated] on 06/12/2019 - 20:03

    Your best bet is to politely get them to check the GPS of the delivery vehicle.

    • vikvance on 07/12/2019 - 07:43
      +1

      OP doesn't need to do this. It is up to the courier service to do their own checks.

      • [Deactivated] on 07/12/2019 - 09:26

        What is your suggestion that is constructive? Go back in time and click and collect instead? Great suggestion, pure retrospective fantasy. Your hindsight is amazing!

  • whooah1979 on 06/12/2019 - 21:11

    6-12 today : Parcel from AusPost showed as delivered, but I haven’t received it.

    You’ll get it on Saturday, Sunday or Monday.

    Why does it show delivered today? This is because Auspost Xmas delivery times starts mid October to November. Subbies are swamped with mail articles that they can’t deliver on the same day. Scanning the articles as delivered looks better for their daily KPI.

    • RockyRaccoon on 07/12/2019 - 05:58
      +1

      Their first language isn’t English, and while they try and do a reasonable job, they might have trouble with understanding shorthand and Aussie jargon

      Subbies - subcontractors or self employed delivery drivers
      Swamped - have to many to handle
      KPI - targets they must make before getting into trouble, so if they miss these deliveries too many times they get fired (lose job), so tell boss it’s delivered then deliver it later

      😀🙏

  • ode1online on 06/12/2019 - 21:34

    Im getting all sorts of delivery updates on items I have received, I think the tracking is bad…
    just wait

    • RockyRaccoon on 07/12/2019 - 06:02

      Yes I got notified a parcel was received by Austpost FOR delivery AFTER I received it that afternoon.

      But I understand the OP’s concern it’s not a small dollar item.

  • daydream on 06/12/2019 - 23:12

    It's really Christmas for the delivery folk at this time of year ;-) All the tracking stuff is worthless half the time. I got my money refunded when my electronics delivery went missing but couldn't buy that deal again later. Certain delivery folk knocked it off as I was home all the time and there was no card either.

  • vikvance on 07/12/2019 - 07:41

    They will obviously lose the entire cost of the phone if they have to send you a new one, so they have to do a thorough investigation about where the parcel went.

    So, if they say that it'll take them 10 days to investigate, then you'll have to be patient and wait 10 days.

    It's unfortunate but these things sometimes happen when buying online. If I am able to, then I will usually always choose the click and collect option to avoid this possibility.

    • Laziofogna on 08/12/2019 - 10:51

      They have insurance don't lose your sleep on dear old Harvey

  • OzHunterNSW on 07/12/2019 - 11:25
    -1

    Unfortunately, the "contract" for delivery of item is between HN and the Postal Service.
    HN needs to notify PS and make a claim.
    PS will state on their records item was delivered - but this is BS. They just tick boxes.
    You need to report a possible theft from your letter box (or where the PS say they left it — which is BS) to the police — do this over the Web Portal Service and receive an Incident Number.
    Alternatively, cancel payment or whatever with the bank… either way, it's going to be a long road, you with no phone, and no recompense - until someone owns up.

  • Lexan on 07/12/2019 - 17:13

    Your parcel may have been sent to another house with similar address but same door number. It happened to mine before. It really depends on how good the unknown receiver is before returning it back to you. Good luck.

  • moneyhungry on 08/12/2019 - 15:01

    They most likely they oversold the product and you just have to wait while they get more from the manufacturer. I'm in the same boat but with Bing Lee, I haven't got mine since ordering on black Friday. Just have to be patient.

  • Laziofogna on 09/12/2019 - 18:35

    Sorry for your phone. And Lazio merda.

  • 4kbargain on 11/12/2019 - 01:12

    Harvey Norman's customer service is a mess and helpless.

    I bought a printer ( hp amp sth) on may 2019. Aus Post lost, and asked Harvey Norman to resend it.

    Its already December and 5,6 calls " it will be sent within this week", still haven't received it.

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