Amazon Prime Delivery Is Late

I thought one package would be fine but both my package are late using Amazon Prime free trial is anyone having the same issue??

I contacted the online support team and they offered me $20 credit to use on their store.

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Comments

  • +1

    How late?

  • +7

    So something went wrong and you got compensated even though free trial. Now what?

    • Yeah that was my first package, second one didn't get anything just wanted to know if anyone having the same issues

      • Don't suppose you are in a bushfire state? They could have had issues there…. I have had a few packages delivered with Amazon recently….

  • Take the $20 credit and move on….

  • +9

    Congrats you're having an Amazon baby!

  • +2

    Have a couple of items from US Amazon. Both have been delayed and rescheduled. Put it down to busy time of year.
    Did not contact them, did not collect $20.
    Australia Post has also been slow, two items posted from the same place, one took a week longer.

  • I've been a Prime member for a while and bought many things - a few of my recent purchases were delayed and I'm guessing it's due to time of year.

  • I am finding a lot of items are late at the moment (by about a day).

  • In the US I would get either a $5 gift card or an extra month of prime free when I complained. This happened numerous times, and I got compensated each time as long as it was shipped and sold by Amazon (not a 3rd party)

    It was in their policy, not sure if it's changed now. Can't hurt to try here.

    A quick Google search will tell you what to email/say to them on chat.

    ETA: seems like I didn't read the OP completely, nice score!

    • There's an app for that! Look up Paribus - automatically does it for you. US only.

  • +1

    I had an item purchased on Amazon Au (shipped from and sold by Amazon US). After 2 wks overdue I hadn't received any update so went to my Post Office to check. They said it wasn't there. 3 wks after it was meant to arrive I contacted Amazon. They said they'd have to check up on it. When I heard back from them they had confirmed my parcel couldn't be located and provided a refund. Because it was from the US she said she couldn't provide a replacement, I would have to re-order it myself. The cost of the product which was $10 has now increased to $16 (I didn't purchase it on sale). In addition there is now a 3 month wait before dispatch. I thought standard protocol for such situations was a credit voucher but nothing was offered. Not sure if anyone has had similar experience?

  • Sometimes it depends on the size of the item. It is the busiest time of the year, my brother is working 6 long days and the weather is stinking hot. If their van is too full and your parcel is huge it will likely be put aside until there's space. Not worth 1 "parcel" which they get exactly the same pay for regardless of size to take the space of 5-10 parcels.

  • I've ordered 30 items in the past month, the majority came within the 2 days. I seek compensation if it doesn't come in 2 days. Just ask them politely. Things you get are $5-10 credit (or more depending on item cost), a free month of prime, etc. For damaged items: (replacement or refund) + credits. Remember, it is 2 days AFTER they ship, not 2 days from the moment you buy it. I had around 10 deliveries in the past week, all in time.

  • International Expedited = 7-10 business days. They just shipped from the US today. ETA = January 7. By their own calculations they can't do it.

    Earlier this week, delivered one day late & damaged. They expected me to send it back myself. Given how poorly packaged it was I said no. Eventually got money back. But it took time to get them to do it.

    And they continue to use Fastway, slower than post. Terrible decision.

    From a delivery perspective, Prime is a dud.

    • Half of my deliveries from the US get heavily damaged. Fastway over there is a joke

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