Car dealer sold me different model. What I can do to escalate?

LSkymstr on 20/12/2019 - 12:14

Bought a used Mitsubishi ASX from a car dealer 3 years ago and that car was listed as MY14. Last week when I tried to sell it, the buyer did all his checks and showed me documents that this is actually a MY13 car. I tried to talk with the dealership multiple times to understand why this happened(without any expectation of financial compensation) but they are not responding at all.

Now, I want to ensure that their negligence is treated accordingly and want to escalate this matter. Looking for recommendation from ozbargain community about this matter.

Automotive

closed Comments

- - - - Never Pay RRP on 22/12/2019 - 20:39
        
        @Euphemistic: OP also mentioned that MY14 was what was written into the contract as well
        
        Euphemistic on 22/12/2019 - 21:14
        
        +1
        
        @Never Pay RRP: The contract that also had the VIN no doubt.
        
        spackbace on 22/12/2019 - 18:33
        
        @Never Pay RRP: It was a typo in the system, but build and compliance plates were still accurate. It was advertised as a 2013 asx, and it is.
        
        Maverick-au on 22/12/2019 - 23:00
        
        @Never Pay RRP:
        
        If I bought "free range eggs" and subsequently found out they were cage farmed, I would not expect a response of "well you ate them so too bad" or "why didn't you check yourself whether they were free range rather than rely on the packaging" which seems to be the prevalent response here
        
        That's exactly the response that millions of consumers received after cage eggs were sold as free range.
Farrba on 21/12/2019 - 08:45

if compliance is feb 13, car may have been built in 2012 then.

i dont really get the MYnext year, when car is built this current year.

when i buy a car, i just check the build date, it shows in car seats, side of door, and also vin will tell you.
- JimmyF on 21/12/2019 - 11:01
  
  +1
  
  i dont really get the MYnext year, when car is built this current year.
  
  MYxx is the feature set of the car.
  
  Build year is the year it was built.
  
  But why? Well the 'christmas' shoppers want the newest models, so the 'new model' gets released around Oct ready for the xmas buyers, but its a different car to the one on sale, so they use next years MY number.
  
  But its a mess, as a MY19 is only really built from Oct 18 till Oct 19, so its confusing as to most people
  - Farrba on 21/12/2019 - 11:32
    
    thats fine if you want to keep the car for arond 10 years…
    
    this kind of issue arises when buyers check the build date and they see its a year behind vs seller's ad.
OzHunterNSW on 21/12/2019 - 11:34

-3

Firstly, what is the difference between a ASX and MY14…. why didn't you spot this in the first place?
Your own rego papers would be telling you exactly what the car is!
Your rego has been telling you for three years what you bought.

If the rego does not match the badges, vin number, etc, then the vehicle is illegal.

I would have the police investigate.
- Euphemistic on 21/12/2019 - 11:48
  
  +1
  
  It is fairly telling the the OP had no idea until a buyer pointed it out to the to try to get some $ off.
  
  There is no reason to go to the police. It will have been a typo at the rego office or similar at some stage, and a typo that can be corrected fairly quickly as the VIN should match the rego, the other stuff is just a quick reference for the owner, not important information to identify the vehicle.
- spackbace on 21/12/2019 - 15:29
  
  The year of the car has always been the same - 2013. The MY13 or MY14 would never appear on rego papers.
  
  This is something civil, for the courts, not police but thanks for the laugh!
  - HeWhoKnows on 22/12/2019 - 10:51
    
    Its not even civil
No ONE on 21/12/2019 - 15:51

-2

Bought… a car dealer 3 years
- listed as MY14
- is actually a MY13

First: 3 years is too late NOW
Second: are you sure it was advertised as MY14 not 2014 model
Third: MY does not represent model year

Fourth: buyer is trying to screw you around and scaming you with MY term to get upper hand on bargaining.
- deme on 21/12/2019 - 17:33
  
  +1
  
  What does MY stand for?
  - No ONE on 21/12/2019 - 17:41
    
    -1
    
    ;)
    - deme on 21/12/2019 - 23:37
      
      ?
- pegaxs on 23/12/2019 - 14:21
  
  +2
  
  Third: MY does not represent model year
  
  oh, really? :D
  
  Maybe it's "Motor Yacht" or that the car was built in "Malaysia"?
deme on 21/12/2019 - 17:33

+2

What basis are people here claiming that 3 years is too long? Is there a statue of limitations or are you making stuff up?
- Euphemistic on 21/12/2019 - 18:54
  
  -3
  
  3 years of use by the OP on a vehicle they were obliviously happy to drive around. You can’t argue they didn’t get the car they wanted, they picked it up from the dealer after they paid for it.
  
  Sure, there’s probably no statute of limitations, but you can’t seriously expect compensation after 3 years unless they were unable to use it or it turned out to be a repaired write off, rebirth or something.
  - deme on 21/12/2019 - 23:37
    
    The value of the asset is less. If I sold you .999 purity gold and and after three years you found out it was actually .888 would be happy?
    - Euphemistic on 21/12/2019 - 23:52
      
      It is not comparable to gold purity. It was a used car and the OP did not do his due diligence in assessing it suited his needs properly. Used car sales people don’t have a reputation for telling the whole truth, they tell you what you want to hear t get the sale.
      
      Mostly it is easy to determine if a vehicle is the correct MY because it will have features that you want. If you are looking for a specific MY you should know what to look for, otherwise it is virtually no different from the MY either side of your target. Looks the much the same, will have similar drivetrain etc.m so if you are happy with what you see, you buy it. You can’t complain 3yr down the track when someone else tells you because otherwise you’d be still happily driving.
      
      For what it’s worth, I don’t know what MY our cars are and it doesn’t matter. I do know that when we bought them, they had the features we wanted at the right price.
      - deme on 22/12/2019 - 11:05
        
        +3
        
        @Euphemistic: Where do you get this due diligence from?
        The gold looks the same you didn't notice till 3 years later when you went to sell it.
        If you didn't check it you'd still be happier.
        
        Brick Tamland on 23/12/2019 - 12:49
        
        @deme: 99.99% of 99.99% of pure gold will have 99.99% stamped on it. Pretty sure you will notice the instant you look at it.
      - Cheap Charlie1 on 22/12/2019 - 22:30
        
        -2
        
        @Euphemistic: The customer doesn't have to do his due diligence. He's buying from a dealer not off Gumtree.
        
        Never Pay RRP on 22/12/2019 - 23:22
        
        +2
        
        @Cheap Charlie1: Based on the replies from the dealers here, I may have to do MORE due diligence buying from them than I would off gumtree
        
        spackbace on 22/12/2019 - 23:34
        
        @Never Pay RRP: A customer who enquired on a vehicle had his car listed on Gumtree. We ran a ppsr and found it was a repairable write off. That wasn't declared on the ad, and was priced the same as non write off cars.
        
        That car was marked as sold in under a week.
        
        If you don't do your due diligence when buying a major item, no matter who it's from, you're a bloody idiot.
        
        Euphemistic on 23/12/2019 - 05:45
        
        @Cheap Charlie1:
        
        The customer doesn't have to do his due diligence. He's buying from a dealer not off Gumtree.
        
        So you are going to spend $20k and not check the details from a used car salesman?
        
        Never Pay RRP on 23/12/2019 - 11:12
        
        @Euphemistic: I'm not saying you shouldn't do the checks, but people expect a higher level of service when buying from a dealer (at least I did prior to reading some of the comments on this thread).
        Imagine if you bought a phone from Samsung store (if they sell second hand/refurbished) would you still check the IMEI number and all those other checks? I'm pedantic so probably would, but if someone didn't and there was a problem, I wouldn't blame the consumer, the onus is on the store
        
        Brick Tamland on 23/12/2019 - 12:50
        
        @Cheap Charlie1: Yep good idea. Trust a car dealer.
- HeWhoKnows on 22/12/2019 - 10:55
  
  Its the proof and practicality of it all
  And for how much?
  Maybe $500 discounted back to $200 after depreciation if OP is lucky and $5000 or more in legal costs to prove the point.
  As most have said, too late once you have bought the car
  These checks should be made BEFOREHAND
  - deme on 22/12/2019 - 11:06
    
    +2
    
    A car is a good it is covered under https://www.accc.gov.au/consumers/consumer-rights-guarantees…
    
    I cannot believe you are defending dodgy practices of car dealerships because someone didn't check ever little bit of the car.
deme on 21/12/2019 - 17:36

+3

Call your states Fair trading and ask, don't take the advice of people talking out their ass on here
- HeWhoKnows on 22/12/2019 - 10:56
  
  -3
  
  They will just laugh at OP and say its too late and too difficult to prove
  - deme on 22/12/2019 - 11:08
    
    +1
    
    Based on what?
- MonkEE on 23/12/2019 - 07:18
  
  +5
  
  I would agree. Don't support car dealers who lie to their customers. Do as much as you can to shame them when they do the wrong thing.
fruxo on 21/12/2019 - 19:18

+1

This is common with used cars, it's very confusing. The car we bought was the same, the dealer had it listed as a year newer. I made sure to check it myself before making offer, so no worries. I think that's just the way it is with second hand purchases. As is, buyer beware etc.

When giving my offer, he said he would get back to me. I also asked about the year at the same time, knowing they had advertised it as a newer model. When he called back, he accepted offer and never mentioned model year 😜

Edit: I'm not trying to justify their practices, but I think you just have to apply some common sense to these situations. When dealing with a used car salesman (or a salesman of any sort) then you obviously can't take everything they say as the single source of truth.
- Maverick-au on 22/12/2019 - 23:08
  
  -1
  
  This is common with used cars, it's very confusing.
  
  It's common with all cars and it's not confusing.
  
  The build date of the car and the model year are the two things that you need to check.
  
  Model years run from the same dates for each model so you know that a September 2018 VW Golf is a 2018 build and a 2019 model spec.
  
  If people can't do a little bit of research when purchasing a car it's likely their own fault when things go wrong.
[Deactivated] on 21/12/2019 - 19:25

+2

Right now several Mercedes dealerships in Melbourne are selling cars with build dates of 2017 as 2019 cars because that's their compliance dates. Its shady business practices to say the least.
- HeWhoKnows on 22/12/2019 - 10:58
  
  Nothing wrong with that if 2019 is when they came into ther country.
  But how strange?
  - [Deactivated] on 22/12/2019 - 11:04
    
    it’s extremely weird. Have a look, search for 2019 E220ds (second hand) and a bunch will come up for extremely low prices (near half rrp). They are special order limousine spec, so all black and lacking a sun roof and 360 camera, but otherwise a standard E220d. Spaceback, any comment on this? How can a car be built in 2017 but complied in 2019? And it’s unconscionable to sell it as a 2019.
    - pegaxs on 22/12/2019 - 12:46
      
      +3
      
      The same way grey imports are done. Compliance =/= Build date =/= MY. For example, there are a heap of mid ‘90s Nissan Skylines running around with 2010 compliance.
      
      These E220ds cars would have been imported to Australia and kept at a storage facility. At that time, they are not sold to anyone, so no need to have them complianced. A car usually only receives compliance one it has been sold or allocated to a dealer and is about to leave the holding yard.
      
      As for your example, it’s a very niche vehicle that would have sat around for about 2 years waiting to be sold. What happens now is that after 2 years, they realise it isn’t going to be sold, so they want to move it out of storage and get it to a dealer as “old stock”. It is only then that the car is moved from storage, checked and processed and receives compliance. It’s then put on a truck and moved to the dealership.
      
      The compliance plates are put on in Australia, NOT Germany. The build process can finish in Germany, then the car sits in storage for months waiting for an order. It then gets on a boat and spends more months in transit, only to arrive at its destination and sit in storage again for months waiting for an order from a dealer.
      
      So, it’s not unrealistic that a very slow moving, niche vehicle to be sitting around in storage for 2 years and then to have the compliance plate fitted once it has been sold or allocated to stock.
      
      The other thing is, and people just don't want to believe this, but quite often, cars are shipped incomplete. There are different options for our market or different compliance regulations. These get fitted or changed at the holding yard. These vehicles are often sent without "build date" plates, as the final build process takes place in Australia. There may be a change in wheels, change in lighting, change in body kit or any other number of options. Once those options have been fitted/remove/altered/etc, then the build plate is stamped and fitted along with the compliance plate.
      
      This is why in every single one of these threads, I always say "look at the VIN" as the 10th digit of the VIN tells you what MY the vehicle is. Compliance is just a plate to say that the vehicle adheres to Australian Design Rules (ADR's) at the time it was processed. Build date is the final date that the vehicle was finished being built and that can happen at the factory in another country or at the holding yard in Australia. Compliance plates are fitted in Australia and usually at the time the car is allocated to a dealer or it is sold.
      
      Build date means (fropanity) all (Just the date the last bolt was put in it.)
      Compliance date means (fropanity) all (It's just the date the vehicle passed ADR)
      MY means what options the vehicle has, what it looks like and what spare parts you need. (It's why, whenever you go into a stealership to buy parts, they always ask "what's the VIN" and not "when was your compliance date…")
      - Randolph Duke on 23/12/2019 - 12:00
        
        @pegaxs: You can be sure when you're trading the car in or selling it, people will be going by the build date, not compliance date.
        
        Euphemistic on 23/12/2019 - 12:06
        
        +1
        
        @Randolph Duke: I suspect the build vs compliance date is a minor consideration in the price of a car. It makes little difference if a car is marked a year older if they have the same features it’s more down to the condition and kms. Of corse if there is a significant difference in features between MY then better features will be worth more.
        
        pegaxs on 23/12/2019 - 13:28
        
        @Randolph Duke: And you can be sure that MY means more than both of those.
        
        Build date and compliance date are just ways that people beat you down on price. Ideally what you want is a '18 built, '19MY vehicle. That way you get a '19MY spec vehicle but can play the "but it's a '18 model" dumbarsery.
        
        The biggest holders of value are km travelled, options fitted, service history, remaining warranty and overall condition. A '13 build car can easily sell for more than a '14 build vehicle. So no, "build date" not quite as important as what people want to believe.
        
        Also, what euphamistic says…
        
        Euphemistic on 23/12/2019 - 14:13
        
        +1
        
        @pegaxs: There is no right of way?
        
        pegaxs on 23/12/2019 - 14:14
        
        @Euphemistic: That's right!! Only the obligation to give way… :D
berger on 21/12/2019 - 21:53

Enjoy the car for what it is. Move on.
- Never Pay RRP on 22/12/2019 - 20:51
  
  Did you even read the original post? They are trying to sell the car, and buyers are offering them less money explicitly because of the issue described
  - Euphemistic on 22/12/2019 - 21:17
    
    +1
    
    So find another buyer that will give you an acceptable offer. Buyers will use anything they can to ask for a lower price.
  - spackbace on 22/12/2019 - 21:19
    
    "Buyer" being 1. 1 buyer brought it up.
    - Never Pay RRP on 22/12/2019 - 21:25
      
      Gotcha, false advertising and misrepresentation are ok if only one person notices. Just curious what is the threshold for how many people affected before it becomes a "real" problem?
      - spackbace on 22/12/2019 - 21:28
        
        -1
        
        @Never Pay RRP: False advertising and misrepresentation? I guess OP is guilty of that, guess if I bought it I could take them to court…
        
        Never Pay RRP on 22/12/2019 - 21:37
        
        @spackbace: You raise an important point, what is the OP supposed to do now that they know the correct information?
        Theoretically they should change the ad and wear the loss in resale.
        
        But somehow none of this is the dealer/original sellers fault, all just the sucker consumers.
        
        If you've ever wondered how car salespeople get the reputation they have, the attitude from the sales side of this thread is quite telling.
        As one of your "marks" I find the comments quite horrifying.
        
        Although you seem to still have the attitude of "nothing to see here". Doesn't matter what is advertised/promised, or even what is written into the contract, if you didn't catch a salesperson out in their lies on the spot, then too bad for you, don't you even dare try to complain
        
        spackbace on 22/12/2019 - 21:43
        
        -3
        
        @Never Pay RRP: Except a lot of the time, used car salespeople sell what they see. They don't know it's advertised as a MY14 online, and I highly doubt they'd bother to check the difference. They don't bother knowing info down to that degree, not when there's likely 100+ vehicles in their stock which will change in the next month.
        
        It's all well and good for armchair experts to go "oh they should've known" or some such, but the salesman isn't the one who put the vehicle in the system, and just like any form of data entry, mistakes happen! Just look at how many pricing errors hit this website.
        
        There is a huge onus on any buyer of a used product to make sure they're getting what they think they're getting. It's no different to if the OP listed the car as a MY14 (which he did, and hey look someone actually did due diligence and checked!). If build/compliance dates matter to you, then check them! Take some responsibility! If someone's advertising a used PC, for example, do you take them on their word for the CPU, or even that it's running, or do you check? If you bought a used car, would you double check the odometer or just blindly go along with what was advertised?
        
        Mistakes happen on advertisements all the time. If you choose to take that to heart so much, like you have, then maybe you've never worked in a retail environment. Maybe you should. Or maybe it's just a simple lack of life experience.
        
        Lol nice neg votes. You happy you got that out of your system?
        
        Cheap Charlie1 on 22/12/2019 - 22:25
        
        +2
        
        @spackbace: There's no onus on the buyer.
        
        He's bought a 2014 car and been given a 2013.
        
        He's buying a car from a dealer not from Gumtree.
        
        It's certainly an honest mistake by the dealer, but that's no excuse.
        
        Three years later I wouldn't bother chasing this, but if I bought a car three weeks ago and just realised I've bought a 2013 car not 2014 I'd be looking for $1-2k compensation. If they aren't willing to come to the party I'd just demand my money back including transfer fees.
        
        Then I'd tell them I'm writing a Google review detailing my experience being sold a 2013 car when I thought I was buying a 2014 car.
        
        And I'm going straight to consumer affairs.
        
        Then happily see them in court. I'll represent myself.
        
        spackbace on 22/12/2019 - 22:27
        
        -4
        
        @Cheap Charlie1:
        
        He's bought a 2014 car and been given a 2013
        
        OK stop right there, you just made an absolute fool of yourself from the start.
        
        OP bought a 2013 car, and they got a 2013 car. They told us it was bought as a 2013, My14 car. This car was built and complied as a 2013 and the paperwork tells that same story. It wasn't advertised as a 2014 build, or bought that way
        
        And good to know what you'd do after a week or 2. We're not interested in what ifs. Op has noticed after 3 years, hence court is the only option.
        
        Three years later I wouldn't bother chasing this,
        
        Key point in all that is highlighted
        
        Cheap Charlie1 on 22/12/2019 - 22:30
        
        @spackbace: I'm not reading every post in this thread.
        
        If it's a 2013 car and it was advertised as 2014 it's a different issue.
        
        spackbace on 22/12/2019 - 22:35
        
        @Cheap Charlie1: 2013 advertised as a 2013, MY14
        
        Never Pay RRP on 22/12/2019 - 22:53
        
        @spackbace:
        
        maybe you've never worked in a retail environment
        
        I've worked in retail. If I gave someone the wrong product, not the one they had requested, and especially if it was different to what was written on the receipt/documentation of sale, I would be hugely apologetic and do what I could to rectify the situation, including absolutely refunding at least the difference in price.
        
        Not only would I feel morally obligated to do so, hopefully I would also be legally obligated to as well
        
        spackbace on 22/12/2019 - 22:58
        
        @Never Pay RRP: And if you started at a store, and a customer of 3yrs ago came and said the store sold him the wrong thing, would you reach into the cash register and give him some cash?
        
        3 years is the key part in OP's story. Don't try to pretend it's not.
        
        Never Pay RRP on 22/12/2019 - 23:01
        
        @spackbace: I would (pending manager approval) if it was definitive that my store made a mistake.
        
        If someone stole some money off me 3 years ago and I just found out, I would not expect people to say "dude, that was 3 years ago! Let it go" or "your fault for not noticing"
        
        Euphemistic on 23/12/2019 - 05:57
        
        @Never Pay RRP: Say You sold someone as shirt in last years fashion at full price. They walked in tried it on and it fit. They loved the colour as well so bought it. Would you be refunding anything when they came back the next season and told you it was out of fashion because their new neighbour told them to update their wardrobe?
        
        No, you’d tell them you sold a shirt they liked and had worn for a year so go away. You’d also tell them that the difference in shirts from each season is minimal, they had it for long enough and should have made the discovery immediately
        
        Never Pay RRP on 23/12/2019 - 10:29
        
        @Euphemistic:
        
        Say You sold someone as shirt in last years fashion at full price.
        
        If you sold the "last year" shirt, representing it as the current year, and even put the incorrect model/serial number on the receipt, and the customer lost money on the resale, then you should refund the difference in price.
        Stop with the straw man arguments, no one is telling OP to get a full refund.
        
        If you went to buy an iPhone XS, salesperson said yep here's your iPhone XS and have a receipt that said iPhone XS and you somehow didn't notice that you actually received an iPhone XR instead, do you honestly believe that there would be zero recourse for you in that situation? Would you accept "well these iPhones are almost the same" "you used it already so too bad"?
        Yes the OP maybe should have done some checks but the onus is on the store to sell the correct product, and they are obligated to compensate for any loss as a result of their mistake
        
        pegaxs on 23/12/2019 - 07:51
        
        @Never Pay RRP:
        
        If someone stole some money off me…
        
        Cool story, bro. Got any more unrelated and irrelevant analogies you would like to share? Maybe a story about how “if” your auntie had balls, she may have been your uncle?
        
        Dealership didn’t steal anything. They showed OP the car. OP liked the car. OP gave them money in exchange for the car. OP took the car and drove the car for 3 years without question. Save for the wheels, there is no difference between a 13 and 14MY vehicle.
        
        I would (pending manager approval)
        
        Yeah, manager has just said no. What now??
        
        If only there was a catchy Latin phrase that applied to buying something and being aware of what you were buying was what you were getting…
        
        And totally, OP should absolutely spends days, nay! Weeks of their life and thousands of dollars on lawyers and legal action just to recoup that $300, or there abouts, difference in price. It will truely bring that dealership to its knees and teach them a lesson…
        
        Never Pay RRP on 23/12/2019 - 10:39
        
        @pegaxs:
        
        Dealership didn’t steal anything. They showed OP the car.
        
        They showed the OP a car which was worth less than what had been advertised, and sold said car as the higher model including writing said information into the contract of sale.
        To me there could not be a more clear breach of consumer law (honest mistake or not)
        
        Manager has just said no. What now?
        
        I would leave the position. Yes I'm naive, and a conscience doesn't pay the bills, blah blah blah. If a company makes a mistake and won't rectify it I want nothing to do with them. Some people are ok with ripping people off and blaming the consumer. Buyer beware is not a law by the way. It's what sharks say to justify ripping off their victims
        
        If you worked in a store and a customer was short changed (which I do consider a valid analogy as the OP got slightly less than what they paid for) would you be ok if your manager said well the customer didn't notice so if they come back do not give them the difference in money back? Even if it was 3 years later I still would
        
        Never Pay RRP on 23/12/2019 - 10:45
        
        @pegaxs:
        
        And totally, OP should absolutely spends days, nay! Weeks of their life and thousands of dollars on lawyers and legal action just to recoup that $300,
        
        Yeah man, could be millions if not trillions of dollars in legal fees.
        Or they could just contact their equivalent of Fair trading and go from there. Total Time spent 3 minutes $0.
        
        But go ahead and make it sound super complicated so sucker consumers will give up when you screw them
        
        pegaxs on 23/12/2019 - 11:09
        
        +1
        
        @Never Pay RRP:
        
        They showed the OP a car
        
        And OP still bought it. It wasn't forced onto OP. You need to clear up your definition of "stealing".
        
        To me
        
        aka: "personal opinion"
        
        I would leave the position.
        
        No you wouldn't. But I guess it helps your "story" since you're not really giving up a real job… In real life, you would just go back to the customer and apologise and offer for them to speak directly to the manager.
        
        If you worked in a store and a customer was short changed
        
        That's your assumption. OP may have gotten a better deal than someone buying an actual 2014MY. So OP may actually be in front here. And was OP "short changed" or was the dealership "stealing"?? Make up your mind…
        
        millions if not trillions of dollars
        
        Exaggerate much. :D
        
        buyer beware
        
        I was thinking "due diligence". I'm sorry, but if I am signing a contract for a large sum of money, I usually like to read over the conditions and check what I am buying and make sure they all match and that I am actually getting what I am paying for.
        
        The point here is, OP bought the car on what they saw and what they test drove. This wasn't a bait and switch (OP got the car they saw). It wasn't theft (OP gave them money, they gave OP a car in return). At worst, it was a typographical error. OP bought what they saw and signed a contract for what they saw.
        
        Now, if op bought the car from interstate and didn't see it before it arrived and had no chance to check it out, and it was a month or two out from buying it, meh, they may have a case. But this is 3 years after OP had been enjoying their car that they purchased from the dealer after seeing it and signing for it. To me, it just seems that OP is just pissed that they didn't know enough about the vehicle to use the same lowballing technique at the time of the original sale as the person who came to look at it who did do their due diligence.
        
        Never Pay RRP on 23/12/2019 - 11:26
        
        @pegaxs:
        
        You need to clear up your definition of "stealing".
        
        Lol straw man much? You are the only one who mentioned stealing in this entire thread!
        I was responding to your post where you imply the dealership did nothing wrong
        
        No you wouldn't. But I guess it helps your "story" since you're not really giving up a real job… In real life, you would just go back to the customer and apologise and offer for them to speak directly to the manager.
        
        Yep you know me better than me. Seems like you know better than everyone
        
        And was OP "short changed" or was the dealership "stealing"?? Make up your mind…
        
        Lol you are the first poster to mention stealing, now you imply like it was my idea. Good one champ!
        But since you initiated the topic of stealing, if you shortchange someone and then refused to give the difference back, aren't you stealing from them? I guess another instance of too bad sucker customer for not noticing…
        
        Exaggerate much. :D
        
        It was a deliberate exaggeration. To counter your exaggeration of thousands of dollars. Sorry you didn't get it.
        See the free option I mention directly underneath, which is actually what I am suggesting the OP do.
        
        pegaxs on 23/12/2019 - 11:36
        
        @Never Pay RRP:
        
        StRaWmAn!!1!1!!1!
        
        No, you actually said it
        
        Quote;
        
        If someone stole some money off me 3 years ago and I just found out
        
        For the record, the dealership didn't "steal" anything… OP gave them money, in return they gave OP a car.
        
        Yep you know me better than me.
        
        And there is no way anyone would quit a job over some internal paperwork clerks erroneous advertising error.
        
        Lol you are the first poster to mention stealing
        
        Nope. See my link above. You were the one that likened what the dealership did to "stealing"
        
        It was a deliberate exaggeration.
        
        Much like the rest of your posts.
        
        I'm surprised you can type with your foot wedged so far into your mouth :D
        
        Never Pay RRP on 23/12/2019 - 11:49
        
        @pegaxs:
        
        And there is no way anyone would quit a job over some internal paperwork clerks erroneous advertising error.
        
        The issue isn't the clerical error itself, the problem is if the company would not rectify the problem caused as a result
        I'm a manager and in real life I have made the call to compensate customers who weren't happy with our products. I used the argument of avoiding reputational damage for the company. Everyone was fine with the outcome. There is a lot more to "real life" than a commission driven car dealership bubble
        
        No, you actually said it
        
        That comment was in reference to the "3 years is too long" argument going around. If you read that as me attacking the dealership for stealing, that was not my intent. It was a random example, I could just as well have said "if you'd burned my house down 3 years ago" it would not imply I'm accusing the dealership of arson. Bad example on my part that caused confusion
        
        To be clear, I do not think the dealership "stole" from the customer, I don't even think it was a deliberate action on their part. I don't think the OP is due a full refund. The fairest option would be for the dealership to compensate for the difference in price.
        
        Yes this is all just my opinion, which in the end counts for nothing. Acknowledged
        
        pegaxs on 23/12/2019 - 13:58
        
        @Never Pay RRP:
        
        The issue isn't the clerical error itself
        
        It's exactly what it was. Sales people don't write the ads and a lot of the time don't see the ads. That is the job of the stock controller.
        
        I'm a manager and in real life
        
        Of course you are. We are all "managers" on the internet… *Ralph_Wiggum_Meme.png*
        
        That comment was in reference to
        
        Oh! so you did say it… uh huh… ok.
        
        If you read that as me attacking the dealership for stealing
        
        That is exactly what your analogy was referencing too. Equating what the dealer did to "stealing".
        
        if you'd burned my house down 3 years ago
        
        It would have been just another irrelevant analogy?
        
        I do not think the dealership "stole"
        
        That's not what you initially indicated… But thanks for the late clarification…
        
        I don't even think it was a deliberate action on their part.
        
        But you want them hung, drawn and quartered over it? I don't get you. You says it's not a clerical error and it is gross negligence followed up with "I don't think it's deliberate". My wife doesn't change her mind this much.
        
        The fairest option would be for the dealership to compensate for the difference in price.
        
        The fairest price is what OP paid. OP looked at the vehicle, I assume test drive the vehicle, got to know the vehicle and made an offer on the vehicle that both OP was happy with and the dealership was happy with.
        
        What if it was found out that the vehicle, in that condition was actually worth more than what OP paid for it? Is OP then obliged to refund the dealership? Or is this just a one way street?
        
        Never Pay RRP on 24/12/2019 - 10:56
        
        @pegaxs:
        
        But you want them hung, drawn and quartered over it?
        
        Says the guy complaining about people exaggerating
        [Sarcasm] I literally advocated the torture and murder of the dealership staff [\sarcasm]
        I put the sarcasm tags in because you don't get it
        
        P.s. which part of "asking a store to refund the difference in price due to the store's mistake" do you equate with the most horrible form of execution ever invented?
        
        Oh! so you did say it… uh huh… ok
        
        In the context of "something that happened 3 years ago is not a problem"
        So yes I literally did use an analogy involving theft, that was not directed at the dealership's actions
        https://www.youtube.com/watch?v=_8uM0zOBuSw
        
        [Sarcasm] I also used an analogy about counterfeit goods in another discussion. I must clearly mean that the dealership sold a counterfeit car too. Oh God I'm changing my mind so much [\sarcasm]
        
        Of course you are. We are all "managers" on the internet…
        
        We can't all be mind reading geniuses like you…
        
        That's not what you initially indicated… But thanks for the late clarification
        
        Here is my unchanged analysis of this: the dealership made a mistake which has disadvantaged the customer. IF they deliberately block any attempt to rectify it (which is yet to be decided) then it will be "stealing"
        
        Or is this just a one way street?
        
        Sigh yes it is a one way street. If a store has a pricing error policy and choose to give out a product for free if it is incorrectly over priced, it is not automatically assumed that any under priced products should cost the consumer double. Shops are responsible for setting the correct price, that is why we pay them extra in the form of the margin. Sorry if that seems unfair to you, but that is literally their job.
        The OP wasn't being paid a full-time salary plus commission to check the details of the car matched the description and contact, the dealer was
        
        pegaxs on 24/12/2019 - 11:41
        
        @Never Pay RRP: I thought over exaggeration was the only way you could possibly understand. You know, when in Rome…
        
        And I am not taking what you write, re-mixing it and pasting it back, edited. I pasted it exactly how you said it and posted a link to it so others could see it was posted exactly how it was stated. You then added some context to it much much later. Probably when you realised that it wasn't even close to being related to stealing.
        
        I'm not a mind reader, "I'm a manager!". It's the internet. The worlds largest LARPing playground.
        
        Here is my unchanged analysis
        
        No, I believe it was "If someone stole some money off me 3 years ago…" It wasn't stealing. At all. At any time. OP was shown a product. OP liked the product. OP negotiated a price for the product. OP paid for the product. Dealership gave OP the car after the payment was made.
        
        What evidence do you have that OP is actually out of pocket? OP may have gotten a stellar deal on this vehicle. OP may actually be in front on this deal.
        
        If a store has a pricing error policy
        
        What??? This wasn't a price error. What is it with you and these irrelevant analogies?
        
        At worst, it was a typographical error. But, before OP purchased the vehicle, they would have had ample opportunity to inspect the vehicle. OP was happy enough with the quality and condition of the vehicle that the price OP paid was what they were happy with. It's not misrepresented unless it is a bait and switch or a direct substitution. It wasn't. What OP saw, OP got.
        
        And you're right, OP wasn't paid to check the details, but I sure as hell know that if I was paying a large sum of money for something that requires a legal contract, I would also check the details. (You know, buyer beware/due diligence and all the other fancy Latin catch phrases.)
        
        And a salesman doesn't get paid "commission" to check the details of the vehicle. The salesman goes on what the stock controller tells them that it is. There may be 100+ cars in stock, it's not up to the salesman to know each vehicle personally. It's the stock controllers job to get the details correct. The salesman just pulls those details off the computer. And I can assure you, stock controllers don't get commission. And of the possibly thousands of cars a year a dealership may turn over, typos are bound to happen.
        
        So, at the end of the day, OP saw an ad, went and looked at the car. Test drove the car and sat down with a salesperson. They negotiated a price for the car that OP viewed. OP liked the price and the dealer liked the price. OP paid for a car that they saw and tested and went on their merry way. It wasn't swapped out. It wasn't a case of "oh that one was sold, but we have this one". OP got what they paid for, which was the car they went down to see. There was no theft.
        
        So, what evidence is there that OP is actually out of pocket? This whole post just sounds like OP is butthurt they didn't know enough about the car or it's features, and someone who did, used their knowledge to try and get a discount. The best part of a negotiation is the ability of OP to decline the offer. OP is just unhappy that they didn't have the same Ace up their sleeve when they went in to negotiate the price. And who knows, the dealership may have said "no" to OP's offer anyway.
        
        So, what do you suggest is reasonable "cOmPeNsAtiOnZ" for OP, considering they viewed the car, tested the car, made an offer on the car they saw and got the exact car they saw and tested for a price they were happy to pay at the time and continued to be happy with it for another three years.
        
        Cant wait for your next, off topic, totally irrelevant analogy. Riveting reading.
        
        Never Pay RRP on 24/12/2019 - 11:54
        
        @pegaxs:
        
        And I am not taking what you write, re-mixing it and pasting it back, edited. I pasted it exactly how you said it and posted a link to it so others could see it was posted exactly how it was stated.
        
        Yes you quoted me directly, when I was talking about "why something that happened 3 years ago is not just suddenly irrelevant". I also use another analogy about counterfeit goods to counter the "well you used the product so too bad" argument. Do you extrapolate that I am accusing the dealership of selling a counterfeit car?
        
        What evidence do you have that OP is actually out of pocket?
        
        There was a buyer that offered them less money due to the model difference. The clear implication being that the model they got was worth less than the model that was advertised and written into OP contract.
        But yes if the model they actually received is somehow worth MORE money than the model advertised, then the OP is due nothing.
        
        I'm not advocating for some weird punishment, just that the difference in price between the model that was sold vs what the OP received (which is clearly different despite all the dealer protestations) is refunded back to the OP.
        I hope that happens
        
        pegaxs on 24/12/2019 - 13:31
        
        @Never Pay RRP:
        
        Yes you quoted me directly
        
        Oh, good. I thought my cut and paste was playing up. Just needed to make sure that your YouTube link was totally irrelevant as to keep inline with the rest of your posts.
        
        I also use another analogy about counterfeit goods
        
        Irrelevant. It wasn't counterfeit. Next up, an analogy on how what OP experienced was buying stolen counterfeit goods…
        
        Do you extrapolate that I am accusing the dealership of selling a counterfeit car?
        
        Weeeeeeellllllll, You kinda did accuse them of stealing, and your analogies are irrelevant, so, if you did say it, I wouldn't put it past you.
        
        There was a buyer that offered them less money due to the model difference
        
        This isn't evidence, this is called "negotiating". People will try anything to get a cheaper price, even finding little loopholes. Do you think that this buyer would have said "Oh, I thought it was a 2014, well I don't want it now."? The next person to rock up could offer OP what they are asking, thus nullifying your "evidence". What if the next buyer rocks up and offer the same price as the first guy and doesn't mention the MY? Is that the new "market value" benchmark?
        
        So, next vehicle I sell, if I don't get what I want for it, I'm going back to seek compensation from the person/dealership I bought it from…
        
        Anyway, OP has the right to say no. It was an "offer" not a "payment". Again, how do you know that OP did not pay a better price than normal retail for the vehicle 3 years ago? Effectively, OP could still be in front.
        
        just that the difference in price between the model that was sold vs what the OP received
        
        And what is that amount? I can walk from one dealership to the next and look at two identical vehicles and there be a significant difference in their value. What you, and OP, need to prove is that OP overpaid for their vehicle compared to market value. You then need to prove that market value and work out the difference.
        
        When there is so much variation between dealerships on the price of the same vehicles, and the fact that I would stake both my balls that OP did NOT pay the asking price the dealer advertised it for, I would say that the price difference (henceforth known as "MaH cOmPeNsAtiOnZ") could well be that OP is actually in front and owes the dealer some more money… (but we know that is a one way street.)
        
        This is the same as if OP went to Africa to see an elephant and took some photos and made a donation to the "Save the Elephants" fund. OP then spent years telling their story of the elephants to everyone and doing school tours to talk about the elephants and showing people the elephants, only to realise years later, when trying to sell the photos, that these elephants were Indian elephants, cause their ears were smaller. Now OP wants a refund because they were the wrong elephants. Even though OP saw the elephants, then made a donation and enjoyed the elephants, and did so for the next three years… These elephants were stolen! OP believed they were African, when in fact, they were Indian, which is worth much less of a donation. And added to that, these may not even be Indian elephants, but counterfeit elephants…
        
        Stupid analogies are stupid…
        
        Never Pay RRP on 24/12/2019 - 22:02
        
        @pegaxs:
        
        Oh, good. I thought my cut and paste was playing up. Just needed to make sure that your YouTube link was totally irrelevant as to keep inline with the rest of your posts.
        
        Haha I think you won the internet with this comment!
        In trying to show that the video is irrelevant you have copy/pasted half of my sentence and reversed the context of what was said to make it appear that I agree with you. Good show!
        
        Now OP wants a refund because they were the wrong elephants.
        
        Funnily enough your mock analogy (presumably designed to mock all analogies) is right on the money. If the tour advertised in writing that it was for "African" elephants, and "African elephants" was explicitly written into the contract of sale, then yes they should be entitled to the difference between the price of African and Indian elephant tours. You win again
        
        pegaxs on 24/12/2019 - 23:07
        
        @Never Pay RRP:
        
        copy/pasted half of my sentence and reversed the context
        
        Nope, just a straight copy and paste. If you like, feel free to print both your statement and my copy/paste and set them over the top of each other, hold them up to the light and see that they are, in fact, identical. The video you posted suggested I was taking your sentences and reassembling them, which is not the case, I am just copy/pasting. You're the one coming up with alternative context for what you said a day later after you are caught with your foot in your mouth…
        
        then yes they should be entitled to the difference between the price of African and Indian elephant tours
        
        And again, I will ask, what is the difference in price between a Save the African and Save the Indian elephant fund? And if one does not donate enough to the African elephant fund for its totally arbitrary value, will the difference have to be made up to the theoretical and random market value? Or is that just a one way stampede?
        
        You win again
        
        Cheers! :D
        
        Here are some of your classic analogies from this thread alone; (all of them totally irrelevant and not at all related to OP's situation.)
        
        So if you bought a product labelled "made in Australia"
        This reminds me of the VW Saga.
        If I bought "free range eggs"
        Imagine if you bought a phone from Samsung store
        If someone stole some money off me <— (My favorite)
        If you went to buy an iPhone XS
        If you worked in a store and a customer was short changed
        if you shortchange someone and then refused to give the difference back
        Actually I have thought of an example in real life
        I can't sell someone an iPhone 7 at the full retail value of an iPhone 6
        
        Cheers for the keks :D
        
        Never Pay RRP on 24/12/2019 - 23:20
        
        @pegaxs:
        
        Nope, just a straight copy and paste. If you like, feel free to print both your statement and my copy/paste and set them over the top of each other, hold them up to the light and see that they are, in fact, identical.
        
        Here you go:
        
        Yes you quoted me directly
        
        Vs
        
        Yes you quoted me directly, when I was talking about "why something that happened 3 years ago is not just suddenly irrelevant".
        
        Note the comma which denotes the sentence is not finished?
        The video is literally about taking snippets of things and putting them out of context to construct a different meaning than that which was originally intended.
        
        So you're either the master of irony, or you don't know what it means to take something out of context….
        
        I'll give you the definition just in case:
        
        take (something) out of context
        To misrepresent the meaning of an utterance, an action, or a report thereof by omitting or altering the original context in which it was spoken or done.
        
        Never Pay RRP on 25/12/2019 - 01:17
        
        @pegaxs:
        
        Here are some of your classic analogies from this thread alone; (all of them totally irrelevant and not at all related to OP's situation.)
        
        The analogies are to show that car dealerships do not exist in an alternate universe devoid of consumer protection. In what other industry could a salesperson bring you the wrong product and then insist it was your fault for not noticing their mistake?
        
        In any of the examples do you consider the merchants behaviour fair or justified?
        If not, then why is this behaviour seemingly ok in a used car environment?
        
        P.s. the common thread is that they relate to a customer not getting what they initially agreed upon, or that 3 years is past some made up statute of limitations where consumer rights don't apply
        
        pegaxs on 25/12/2019 - 10:13
        
        @Never Pay RRP:
        
        The analogies are to show
        
        They are all irrelevant and deal with completely different situations covered by different laws. In one of them you were suggesting what the dealer did was bait and switch. In another, just outright theft. In others you were talking about eggs and mobile phones.
        
        In what other industry could a salesperson bring you the wrong product
        
        They didn't do that. OP saw a car in the paper/online and went and looked at "that car". OP then tested "that car" and went on to purchase "that car". At what time did they bring him the "wrong car"??
        
        insist it was your fault for not noticing their mistake?
        
        Basically after you looked at it, tested it, looked at it some more. Talked about it. Were happy with what you saw and tested and signed a contract for what you saw and tested, took it home and happily owned it and used it without complaint for 3 years. There is no way OP paid sticker price for that car, and there is no way to truly know what the market value of that vehicle was compared to a actual '13 built 14MY.
        
        why is this behaviour seemingly ok in a used car environment?
        
        At no time have I said it was "ok". What I have said was "there isn't much they can do about it 3 years after the fact" and that there is no real metric by which to gauge OP's loss. As I said, if anything, OP will be so little out of pocket, that chasing this down legally would cost more than the difference OP "allegedly" suffered. Without facts and figures, OP, for what it is worth, MAY actually be in front and have gotten a stellar deal on this car, something you don't want to possibly consider as it ruins your outrage narrative.
        
        "GiBz mE MaH cOmPeNsAtiOnZ"
        
        Just what is OP entitled to? You seem to have it all wrapped up and have previous experience as a manager. Put a dollar value to it instead of just saying "the difference in price". And please, show me how you got to that difference in price figure.
        
        I'll give you the definition just in case:
        
        The guy who has the loosest definition of stealing I have ever heard is now lecturing me on definitions. Nice.
        
        And the Video you posted is still irrelevant. I did not ask a question and take a completely different part of something you said and rearrange those words. If I did what you suggest, it would look more like;
        
        So, what about you, did you like what the dealer did??
        
        In any of the examples, fair, justified merchants behaviour.
        
        Oh, good, I'm glad we agree… :/
        
        Never Pay RRP on 25/12/2019 - 17:45
        
        @pegaxs:
        
        They didn't do that. OP saw a car in the paper/online and went and looked at "that car". OP then tested "that car" and went on to purchase "that car". At what time did they bring him the "wrong car"??
        
        sigh I really wanted to end this discussion with you, but you keep sucking me back in with your ridiculous comments.
        
        Wish you had used your genius level mind reading skills for actual word reading.
        
        Here is the original post:
        
        Bought a used Mitsubishi ASX from a car dealer 3 years ago and that car was listed as MY14. Last week when I tried to sell it, the buyer did all his checks and showed me documents that this is actually a MY13 car
        
        Highlight in bold by me. If I'm interpreting this correctly (and I absolutely cannot wait for your interpretation), OP went in asking for the advertised (listed) MY14 ASX, was shown the car without any explicit indication it was a MY13 (my assumption given they were unaware it was a MY13 until recently), and then in the documentation of sale saw it written up in the contract as a MY14 ASX. S/he was actually given a MY13 ASX.
        Unless the MY14 is actually the MY13 which it is provably not (more info on that below), then the OP was brought the "wrong car".
        
        Now in fairness, I'm just going by OP's account.
        
        [sarcasm]
        You may have used your super human mind reading skills to determine that they are lying, or that they didn't mean "listed as MY14" at all. As a mere mortal I don't have access to that information
        [/sarcasm]
        
        Just what is OP entitled to? You seem to have it all wrapped up and have previous experience as a manager. Put a dollar value to it instead of just saying "the difference in price". And please, show me how you got to that difference in price figure.
        
        This is really not my job, but for some reason I had done it anyway.
        I had put this into a different post since this one was getting a bit long in the tooth. Repost below:
        
        So spackbace had actually posted this useful link much earlier in the thread that I had missed: http://beta.redbook.com.au/compare/?ids=SPOT-ITM-323270,SPOT…
        
        The difference in used price (according to the redbook guide) now is ~$300-400, the difference in the price when new was $1250.
        So logically a fair outcome would be compensation somewhere between those 2 numbers, presumably towards the lower end.
        
        See how they are not the same car, and there is a tangible difference in equipment and value?
        But thank you for doing no research, and using your zero information to somehow prove me wrong…
        
        Thanks by the way for the sly attempts to discredit me. I'm super hurt that some random on the internet doesn't believe I am a manager. Keep at it.
        
        The guy who has the loosest definition of stealing I have ever heard is now lecturing me on definitions. Nice.
        
        Yeah for the fourth time, the reference to stealing was not directed at the dealer behaviour, but in reference to the weird idea that 3 years is somehow the statue of limitations on fixing any problems. If you choose to continue to interpret this incorrectly, that's really not on me.
        
        So in summary I don't think you are right
        
        [sarcasm]
        Oh no, I've used the words "you are right" above, and you can expertly copy/paste that half of the sentence and requote that back at me, to prove beyond the shadow of a doubt that you are indeed right. But the meaning of the sentence also means I think you are wrong, so in the same sentence, I've also changed my mind (more than your wife)
        [/sarcasm]
        
        I've put the sarcasm tags back in because I feel you are still just not getting it.
        
        pegaxs on 25/12/2019 - 18:38
        
        @Never Pay RRP:
        
        had used your genius level mind reading skills
        have used your super human mind reading skills
        because I feel you are still just not getting it.
        
        So, added on top of the irrelevant analogies, you've dropped to Ad Hominem remarks. However shall I cope? It's one step above bringing out the grammar nazi and personal insults. Can't wait.
        
        If I'm interpreting this correctly
        
        Again, you're not and you are injecting your own context and twisting it to suit your "stealing" and "bait and switch" diatribe.
        
        S/he was actually given a MY13 ASX.
        See how they are not the same car
        
        No, they were given the car that was advertised. They didn't swap it out at the last min. They didn't use another car just to get OP to the dealership. OP inquired about the car they saw and were shown the car they asked about. At absolute worst, there was an error in the listing. There was no swapping in of cars or baiting and switching. OP asked about the car in the ad, was shown the car from the ad, negotiated about the car from the ad and subsequently bought the car from the ad.
        
        This is really not my job
        
        This is absolutely your job. If you take the side of a debate, you need to prove your point. Ok, you think they are entitled to something, but you don't want to prove what they are owed, just that they are owed "something"??
        
        Link to blank Redbook page
        
        Cheers for that. Super helpful. But I will go off what you are saying. Redbook is a "best guess" and as such, should be treated as such. It's not an industry rule, it's an approximation. Ask Spackbace what most people who are in the actual industry think of Redbook, and most think it's a joke and not at all representative of market values.
        
        This is where your whole side of the "stealing" debate falls flat…
        
        So, Lets say, market value in 2016 for a 13MY was $(some totally made up number), (2013 because that's what OP actually got.) If OP paid less than what a 13MY was roughly worth, then they are still in front, ergo, entitled to "nothing", as they are still in front. You are so hung up on outrage and "cOmPeNsAtiOnZ" that you don't want to accept the fact that OP could quite possibly be in front.
        
        So in summary I don't think you are right
        
        Well, that's a you problem, not a me problem. Difference is, you don't "think" I'm right, but I "know" you are wrong. :D
        
        I've put the sarcasm tags
        
        Cheers for the sarcasm. It's a sure fire indicator to me that you are frustrated at the fact that I don't just gobble up your tripe and tow the line like your subordinates at work. Well, that, coupled with the ad hominem and talking to me like a 5yo. Keep digging that hole, buddy.
        
        Never Pay RRP on 25/12/2019 - 19:46
        
        @pegaxs:
        
        So, Lets say, market value in 2016 for a 13MY was $(some totally made up number), (2013 because that's what OP actually got.) If OP paid less than what a 13MY was roughly worth, then they are still in front, ergo, entitled to "nothing", as they are still in front. You are so hung up on outrage and "cOmPeNsAtiOnZ" that you don't want to accept the fact that OP could quite possibly be in front.
        
        So you demand facts, I provide a link to a recognised 3rd party industry site (which was originally provided by a car dealer themselves). The facts don't agree with your argument, so you manufacture your own made up hypothetical?
        
        The link to redbook works for me, and was originally posted by spackbace. It's in this thread so you can find it yourself.
        But somehow I get mocked for your inability to use the internet.
        Try this link https://www.mensa.org/ they're waiting for you
        
        OP asked about the car in the ad, was shown the car from the ad, negotiated about the car from the ad and subsequently bought the car from the ad.
        
        The car listed in the ad and written into the contract was a MY14 model. We've diverged on this fundamental fact, you seem to think this doesn't matter, and I do. Hence we will never agree.
        
        Conversation over.
        
        pegaxs on 25/12/2019 - 21:35
        
        @Never Pay RRP:
        
        I provide a link
        
        You didn't provide anything. You provided me with a link to a blank page. You didn't provide "facts", you provided a "guesstimate". Even the site, when I found the information myself, gives such a large bracket in the price of the MY itself, without even considering the 14MY. Bad data is bad data. Even a manager at a software company should know that. Christ, I hope it isn't a database software company.
        
        so you manufacture your own made up hypothetical?
        
        No, comparing what OP has gone through to being equal to a stolen, free range, counterfeit, Samsung iPhone XS… THAT is a made up hypothetical. What I did was use your bad data and posted an alternative outcome. And by your reaction to it, denial and blame shifting, (and not actually addressing the data) I can see it was on point.
        
        The link to redbook works for me
        I get mocked for your inability to use the internet.
        
        HeRp DeRp!!1!11!! YoU cAnT UsE tHe iNtErNeT!!!11!1!! This is the link you pasted. Well done. Seems you win the internet this time… (How did I do with the snide/sarcastic remark routine?)
        
        The car listed in the ad and written into the contract was a MY14 model.
        
        Oh, so now it's the same car? It's not a bait and switch or a "counterfeit" car, or are you still clutching to that mantra? It's hard to tell with all this "sarcasm". One minute it's a different car, then it's the same car. One minute it's stolen goods, next it's an advertising error and then back to a bait and switch hypothetical.
        
        You cant even keep a consistent story. At least mine has remained constant.
        
        OP saw ad. OP liked ad. OP called dealer. OP looked at car. OP tested car. OP made offer on car. OP signed contract for seen & tested car. OP takes possession of car and drives around in it for 3 years. OP decides to sell it. OP gets butthurt when potential buyer low balls them because they didn't get a chance to lowball the dealer.
        
        Problem is, there is no way of knowing what the difference would have been. What OP paid compared to other vehicles at the time is pure guess work and is subjective. OP is going to waste more time and money on chasing it than what it is worth and that paltry amount they may or may not have gotten off the price 3 years ago may not even cover their time, IF they are even eligible for any "CoMpEnSaTiOnZ" ('cause, you know, OP may have actually negotiated a price that was better than "market value" on a 13MY.)
        
        Your story is all over the place like a mad ~~woman's~~ person's… "poop"
        
        Hence we will never agree.
        
        This part, I agree with and it should have ended on that, but then you went and said;
        
        Conversation over
        
        Yeah, doesn't work like that. That's the equivalent of a tanty. Like the kid losing at the football field, so he takes his ball and goes home. Cant lose if I'm not playing. *stamps_feet.wav*
        
        Anyway, sorry to see you go. Merry Christmas. Hope you bring your football back to the park so we can all kick it around again. And I feel bad, so, we might let your team win next time, ok?
        
        Never Pay RRP on 26/12/2019 - 01:51
        
        @pegaxs:
        
        Oh, so now it's the same car? It's not a bait and switch or a "counterfeit" car, or are you still clutching to that mantra?
        
        One minute it's a different car, then it's the same car.
        
        What are you talking about?????
        
        IT IS NOT THE SAME CAR! The car listed in the ad and written into the contract was a MY14 model. The car the OP received was a MY13 model. They are different cars. That could not be clearer in the original post and EVERY post of discussion on here. Some have said the cars are similar, NONE have said they are exactly the same.
        Look again MY14 <> MY13
        
        I have never said that it is the same car, that would defeat the purpose of my entire line of thinking (although I can't wait for some out of context copy/paste job that you think somehow proves that I did).
        
        It is and always has been a different car (MY14 vs MY13). Did you notice that 14 and 13 are not the same number? Are you implying that I think 14 and 13 are the same number (to be clear I do not), or do YOU think 14 and 13 are the same number?
        
        Here's the link to the comparison again: http://beta.redbook.com.au/compare/?ids=SPOT-ITM-323270,SPOT… It was from a post from Spackbace, I did not find this, I'm not taking credit for it, someone much smarter than me found it.
        
        This is the text of Spackbace's post if you want to use their link rather than mine: "The thing is, there's differences(beta.redbook.com.au)"
        
        Just wanted to repeat this sentence here for you: "The thing is, there's differences". That's not my words, that is a quote from a professional car dealer
        
        If OP paid less than what a 13MY was roughly worth, then they are still in front, ergo, entitled to "nothing", as they are still in front.
        
        So I don't know what the OP paid, you must have used your mind reading again to find out that they are in front. I don't have access to the contents of the OP's brain.
        
        What I do know is that they would have been negotiating a price based on the MY14 model, because that is what they thought they were buying. The MY14 model being the more valuable one (just in case you somehow forgot). Reminder: there are (still) 2 different cars in this scenario, the MY14, and the MY13. They are still not the same. They MY14 is worth more, and the MY13 is worth less. Is that still clear, or have I lost you again?
        
        You are so hung up on outrage and "cOmPeNsAtiOnZ" that you don't want to accept the fact that OP could quite possibly be in front.
        
        Yes, it must be a very common occurrence for a car with more equipment and features (MY14) to be worth less money than the lesser model (MY13).
        
        How is the OP "in front" by getting the MY13 when they were expecting (and have written into their contract) the MY14?
        
        [sarcasm] "Oh joy, I get smaller alloy wheels, and no Camera - Rear, and no Park Distance - Rear. Time to celebrate not having those things that were meant to be included in my MY14!" [/sarcasm]
        
        This is absolutely your job.
        
        No, it absolutely is not. See I'm not getting paid for this, and there isn't enough money in the world that could compensate me for enduring this. Just when I think I'm done, you come up with the most inane comment
        
        pegaxs on 26/12/2019 - 10:20
        
        @Never Pay RRP:
        
        Conversation over
        
        MUM!!! Make him stop! I said "conversation over" and he keeps replying! Make him get off the internet, it's my turn!
        
        IT IS NOT THE SAME CAR
        
        Beg to differ. What it isn't is stolen, free range eggs, Samsung anything or an Apple product. It's not a bait and switch or a counterfeit. It was a clerical error at worst. It was the "same" car, just mislabelled.
        
        Oh, and yelling =/= facts. So, yell all you like, yah still wrong.
        
        That could not be clearer in the original post
        
        It's absolutely clear. OP saw a car advertised and went and looked at that car. The problem is that the car was listed in their computer system incorrectly. That's all. It wasn't bait and switch, but I do like the chuckle-fest that your "counterfeit" story offers up though. Like there is a sweatshop factory of kids somewhere churning out copies of what is already a sub-par, cheap car.
        
        It is and always has been a different car
        
        Nope. Listing error at worst. Salesman just went off what was shown on the internal sales system and copied that error over to the contract of sale.
        
        Did you notice that 14 and 13 are not the same number?
        do YOU think 14 and 13 are the same number?
        Just wanted to repeat this sentence here for you
        you must have used your mind reading again
        
        I love condescending remarks. Makes you so endearing. Really fleshes out your argument. Makes it so much more plausible.
        
        Here is a link
        
        YAY!! You worked out how out use the internet :D (Just trying on some of the "snide mode".)
        
        Either way, your link is still "bad data". The upper limit for a 13MY is $13,900, the lower limit for a 14MY is $12,450 (using dealer sales figures). THIS is why your data is USELESS. There is a possible $1,500 swing in favour of OP. Your data only PROVES my point, that fact that there is such a wide and varied overlap of the prices on these examples that OP probably paid either the right amount of money compared to average prices, or even possibly came out in front. In your effort to find out this "CoMpEnSaTiOnZ" entitlement amount, you've incidentally shot yourself in the foot, which, coincidentally, is still stuck in your mouth. :D
        
        So I don't know what the OP paid
        
        And that is why nearly everything you have regurgitated in this thread has all been for naught. Added to this, you cannot produce any facts from any source that categorically states that OP's car was worth "X" and OP paid "Y" and what difference OP is owed in "CoMpEnSaTiOnZ". Oh, and this is absolutely your job. You know, unless you go into every debate with zero information and make shit up as you go along, just to suit your ~~agenda~~ outrage narrative.
        
        How is the OP "in front"
        
        Negotiation. OP may have gotten the vehicle at a price that would have been considered good for a 13MY. Until OP tells us what they paid and you can find me the data from 2016 on the market value of their car (not every used ASX on the market) at the time, there is always the possibility that OP got a ripper deal.
        
        [SaRcAsM] Add some tripe about options… (did I cut and pate that correctly??)
        
        And at NO time in 3 years did OP take the car back in because the parking sensors and rear camera were not working? Or had to get a change of tyres and thought, "hey, the 14MY has 17's, this has 16's". *You_Think_Thats_Air_Youre_Breathing-Morphius.gif*. Ergo, OP didn't know what a 14MY was anyway and is only butt hurt now because they didn't do their homework to be able to possibly get a few $$'s more off the price at the dealer (To which the dealer would possibly said no to their next offer anyway.)
        
        So, now we have the fact that OP saw a vehicle they wanted, went and looked at the vehicle, test drove the vehicle, made an offer on a vehicle, got a contract for the sale, didn't read their contract and didn't check the options the car came with. They signed the contract anyway without question. Now, 3 years later, we should reward this and "GiB DeM CoMpEnSaTiOnZ". I'd say that OP get exactly what they paid for. They saw the car they liked, viewed it, tested it and drove it for 3 years not knowing any different.
        
        there isn't enough money in the world that could compensate me for enduring this
        
        But you still keep coming back, even when you are wrong. You see, I do this for free and love it. If you do something you love, you'll never work a day in your life. And that way, I don't have micro-managing, passive-aggressive software sales "managers" telling me what to do :D
        
        In parting, I can only think of one great quote I read somewhere to sum all this up…
        
        JuS GiB CoMpEnSaTiON! ConVeRsATiOn OvEr!!!11!1!!1
        
        Never Pay RRP on 26/12/2019 - 13:43
        
        @pegaxs:
        
        It was the "same" car, just mislabelled.
        
        Here's a tip for you, when an item is "mislabelled" (especially when the mislabelling has happened in the product name/model), then it is the wrong item. I don't understand how you can't see that. I'll use a car example so you can understand, since anything not car is so confusing for you.
        
        If I put an ad up for a Nissan 200sx Spec R, and then show and sell you a 200sx Spec S (at no point correcting the perception that the car is not a Spec R), and then in the documentation write that I sold you a 200sx Spec R, are they still the same car?
        Spec R <> Spec S. MY13 <> MY14.
        
        The problem is that the car was listed in their computer system incorrectly.
        
        [sarcasm] Ohhh, I see. In your world a computer error can make 2 different items the turn into the same item. And that is also the consumer's fault too somehow.
        
        Got it [/sarcasm]
        
        The actual item sold does not match the item written into the contract of sale. In any other industry that would be a huge problem. I presumed it would be in the car industry too, but you seem adamant it doesn't matter.
        [sarcasm] I was unaware of the completely separate contract/consumer laws in the car industry. My bad [/sarcasm]
        
        And that is why nearly everything you have regurgitated in this thread has all been for naught.
        
        Wait a second, do you know what the OP paid for the car? Why didn't you tell us?
        
        OP stated that the car they received was different to the car that they bought, and asked what they should do next. I posted a response detailing the difference in price between the 2 models, so that OP could use the information along with their original purchase price (which I don't have), and make an informed decision on their own.
        I'm not here to answer your bizarre rants about how they are the same car, and that the OP is ahead.
        
        Either way, ~~your link~~ (beta.redbook.com.au) is still "bad data".
        
        Once again (3rd maybe 4th time I've had to repeat the fact that I am not the source), that was NOT "my link" it was posted by Spackbace. The data is not "mine", it is redbook.
        
        [sarcasm] The data you provided that you made up off the top of your head is much more reliable than published data from an industry site. [/sarcasm]
        
        Your data only PROVES my point
        
        Every price range for the MY14 is higher than for the MY13. Not a single data point on the site supports your argument. Unless you mysteriously compare the lowest end of the range for MY14 to the upper end of the MY13, which would be cherry picking at it's best. But that is exactly what you have done.
        If you compare like for like numbers (e.g. bottom vs bottom, top vs top, average vs average, median vs median), EVERY single data point on there points to the fact that the MY14 is worth more than the MY13, which surprises absolutely nobody except you.
        
        OP probably paid either the right amount of money compared to average prices
        
        Uh, is there any part of this statement that is not totally made up. Only the "probably" part holds up, because when your statement turns out to be false, you can use that as a fallback.
        
        [SaRcAsM] Add some tripe about options… (did I cut and pate that correctly??)
        
        I don't know what you mean by this… Maybe you didn't cut and paste it correctly?
        Doesn't seem like a quote of mine; although at some point in my life I may have posted some combination of those letters on the internet for you to assemble…
        
        One minute it's a different car, then it's the same car.
        
        I'm still trying to figure out the part where I changed my mind to say that it's the same car. Got that from a mind-read again?
        Or when you say I "changed my mind" do you literally mean I swapped out my brain so I have no recollection of the past events in my life?
        
        We done here?
        
        Euphemistic on 26/12/2019 - 15:25
        
        +1
        
        @Never Pay RRP:
        
        If I put an ad up for a Nissan 200sx Spec R, and then show and sell you a 200sx Spec S (at no point correcting the perception that the car is not a Spec R), and then in the documentation write that I sold you a 200sx Spec R, are they still the same car?
        Spec R <> Spec S. MY13 <> MY14.
        
        While this is true, it also depends on the buyer wether the car is ‘wrong’ or not. If the buyer only wants a 200sx, but doesnot know the difference between R and S models as long as they agree to the price it doesn’t matter what model it actually is vs advertised. Same with MY14/13. If you inspect and agree to the car in front or you, and don’t know or care which model it actually is it does not matter. That the OP took 3 years and someone else to point it out indicates they don’t know or care (doesn’t matter which one really)
        
        Never Pay RRP on 26/12/2019 - 15:48
        
        @Euphemistic: The OP states that it was listed as MY14 meaning they clearly noticed the MY14 part and were expecting that specific model.
        
        they don’t know or care
        
        The fact that the OP posted on here seems to indicate they care.
        
        Euphemistic on 26/12/2019 - 17:13
        
        +1
        
        @Never Pay RRP:
        
        The fact that the OP posted on here seems to indicate they care.
        
        TBH the only reason I responded here was for entertainment value if this way over the top thread. Buyer beware is the only thing that applies after all this time with no complaints. Escalating is a complete waste of time as the only potential compensation can not be calculated.
        
        pegaxs on 26/12/2019 - 15:38
        
        @Never Pay RRP:
        
        when an item is "mislabelled", then it is the wrong item.
        
        No, if something is mislabelled, it's mislabelled. A can of beans doesn't become a can of spaghetti just because it got the wrong price sticker. It's just a can of beans with the wrong sticker… A car doesn't magically become something else because of a typo in a computer system. (Unless of course, it's a counterfeit made in a sweat shop or it was bait and switched in.)
        
        If I put an ad up for a Nissan 200sx Spec R, blah blah blah Spec S
        
        BZZZZT. Wrong AND irrelevant again. This is a complete different model swap. That analogy would work if OP wanted an Elite and was given a base model. That didn't happen. But thanks for another useless analogy. Here's a good one… If I put an ad up for a can of stolen, counterfeit baked beans, and what I actually got was a Samsung iPhone Xs… =if((Auntie + balls)=Uncle,"Uncle","Auntie")…
        
        [SaRcAsM] *insert some rubbish about magic transmogrification, that's still wrong…*
        
        Nope, it's the same item, just with a typo. Beans don't become spaghetti because of an input error. The ad was for beans but got labelled as spaghetti by mistake (even that's a really bad analogy. It's more like beans were relabelled as newer beans). OP was shown beans. OP tasted beans. OP made an offer on the beans they saw and tasted. OP paid for beans, OP went home and ate the beans for 3 years and never ever asked why it didn't look or taste like spaghetti in those 3 years.
        
        And that is also the consumer's fault
        
        Due Diligence, buyer beware, dealership track records, human error, etc. etc… So, yep. If OP wanted a 14MY and didn't know what that meant and accepted blindly what they offered up, and was happy with it for 3 years… If the shoe fits…
        
        Wait a second, do you know what the OP paid for the car?
        
        Irrelevant. I don't need to prove "CoMpEnSaTiOnZ". As I said they were probably entitled to ZERO. You took on the roll of "CoMpEnSaTiOnZ NaO!!!" So, the amount due back to OP is up to you to prove. I have already proved why it would be $0 or worth less than the time to chase it up.
        
        OP stated that the car they received was different to the car that they bought
        
        Wait, are we back to bait and switch? It's so hard to keep up. Or is this where the car got stolen and replaced with a counterfeit? So OP bought Car A, but were actually given Car B??? Or was it the same car all along, albeit with a typo/error in the sales system?
        
        I'm not here to answer your bizarre rants about how they are the same car, and that the OP is ahead.
        
        Oh, but you are. The issue here is that you have to prove that OP is actually out of pocket some how and yet you fail to do that time and time again. You then make a string of sarcastic remarks, go off topic, make irrelevant analogies and use snide remarks and condescending tones in your replies. The one making bizarre rants here, is you. :D
        
        some more complaining about the link to Redbook
        
        It's your link. It is the one you supplied to me as proof. I don't care where or from whom you got it, you offered it and in that offering, it became part of your diatribe. Instead of vetting that data, like OP, you just accepted what a car salesperson said and accepted it. For a software sales manager, you don't extrapolate sales data very well… (or even use the relevant data set.)
        
        Every price range for the MY14 is higher than for the MY13
        
        Nope. It's like you didn't even read the data. There are cross over areas on both sets of data. You cant "cherry pick" the data you want. You cant say "well 13MY is $12,500 max and 14MY is $12,900 max, so "CoMpEnSaTiOnZ!!" The data is so much guesswork that it gives the reader a $1,500 bracket to work in and there is a cross over from 13MY and 14MY where a 13MY may actually be worth more (or just conveniently ignore that. Oh! hold on, you already did).
        
        Added to that, ALL of these figures are approximations and subjective and can change from dealer to dealer and from day to day and from salesperson to salesperson… ie: the data you are relying on is at best guesswork or a "guide", TL;DR: it's bullshit data.
        
        Uh, is there any part of this statement that is not totally made up.
        
        I extrapolated it from your data. The data set is that wide that there is every possibility that OP paid around market value for a 13MY (considering there is almost a $2,000 variance in your data.) and not 14MY value… even though they do cross over by about $1,500.
        
        We done here?
        
        I was done about 6 posts ago when you were wrong. But it's Christmas and I have time on my hands to prove you wrong over and over and over. Oh, and to laugh at your irrelevant analogies. So, while ever you make silly analogies and make snide remarks and act generally disrespectful and condescending in your tone, I'll be here to reply.
        
        You see, it was advertised as Christmas, but I saw Easter eggs and hot cross buns. So I went in to look at Christmas, and saw an Easter bunny, lots of chocolate eggs (free range, of course) and chocolate bunnies, lots of hot cross buns, and all this stuff about Jesus rising from the dead. There was an Easter hat parade and everything. I woke up and there were Easter eggs everywhere and we all went on an Easter egg hunt… Best. Christmas. Ever!!!!
        
        Never Pay RRP on 26/12/2019 - 16:16
        
        @pegaxs:
        
        A can of beans doesn't become a can of spaghetti just because it got the wrong price sticker.
        
        This is precisely my point. The can of beans is not spaghetti. If you wanted spaghetti, and bought a can labelled as spaghetti, thinking you received spaghetti, with spaghetti written on the receipt, and then later on the can has beans inside, you did not get what you wanted or paid for.
        Just a reminder you made the reference to beans and spaghetti, so don't blame me for it being irrelevant.
        
        BZZZZT. Wrong AND irrelevant again. This is a complete different model swap. That analogy would work if OP wanted an Elite and was given a base model.
        
        sigh so MY13 and MY14 are the same, but spec S and spec R are different? The OP wanted a MY14, and was given a MY13. I'm not sure if you keep forgetting that part, but it was literally in the OP's post
        
        [SaRcAsM] insert some rubbish about magic transmogrification, that's still wrong…
        
        I'm not sure why you keep putting this in block quotes as if you are quoting me. I didn't type that. Are you having a stroke?
        
        OP stated that the car they received was different to the car that they bought
        
        Wait, are we back to bait and switch? It's so hard to keep up
        
        Unless you are of the opinion that the MY14 and the MY13 are the same, then it is an undisputed fact that the OP did not receive the car that was advertised/written into their contract of sale. I can't really have a rational discussion with someone who thinks that 14 and 13 are the same number, we just need to agree to disagree here.
        
        You cant "cherry pick" the data you want.
        
        You literally cherry picked the data by comparing the bottom of one range to the top of another range. Please go talk to a statistician (or any other grown adult) and they will let you know that what you did was incorrect from a mathematical point of view. I can't help you with the most basic maths concepts
        
        But in case English is not your first language:
        
        cherry-pick
        /ˈtʃɛrɪpɪk/
        verb
        past tense: cherry-picked; past participle: cherry-picked
        choose and take only (the most beneficial or profitable items, opportunities, etc.) from what is available.
        
        [SaRcAsM] Add some tripe about options… (did I cut and pate that correctly??)
        
        You also block quoted the above to imply that I said it at some stage. Are you hoping someone will come in halfway through the thread and think I typed that? This is not the first time you have done it either…
        
        Block quote is for quoting what people have said, not making up your own garbage in an attempt to discredit people
        
        pegaxs on 26/12/2019 - 17:49
        
        @Never Pay RRP:
        
        This is precisely my point.
        
        Then your point is incorrect, as it has been the whole time. I only wish I could change the VB beers at this party into something drinkable by changing the label. Alas, even putting the Corona label over it just makes it a VB with a Corona label… I'll be sure to come back in 3 years and ask for my money back…
        
        MY13 and MY14 are the same, but spec S and spec R are different?
        
        Yes. Now, if you compared a 13MY Spec R to a 14MY Spec R, I may have taken your analogy seriously. You didn't. You compared two different models in the same range. That would be closer to saying OP wanted an Elite and got an XB. No, OP wanted an XB and got an XB. So, your analogy once again, sucked. (I'll add it to the list of your other laughable analogies.)
        
        Unless you are of the opinion that the MY14 and the MY13 are the same
        
        OP couldn't tell the difference. My opinion is that the car was mislabelled at worst. Not swapped out. Not stolen. Not counterfeited. Not baited and switched. Not a completely different, higher/lower spec from the same range. The car OP saw in the ad, rang up about, went in and saw and test drove was the car that OP got. None of this "completely different car" malarkey. It was just entered into the stock system incorrectly. I don't know why that is so hard for you to get your head around. Oh!, that's because it doesn't suit your outrage… It's easier to be outraged about theft and counterfeiting and Samsung Free Range iPhone bait and switch…
        
        You literally cherry picked the data by comparing the bottom of one range to the top of another range.
        
        Really? I just got the data off the site that you sent me. I am using your data, how is that cherry picking if I am using "your" data set? Unless it's to prove how useless your data set is. And from the butthurt, I can see that you get it now… How dare I cherry pick your data to prove how useless your data was… The nerve, huh. :D (bad data is bad data and if it's that easy to cherry pick, it's "bullshit" data.)
        
        And yay!, more definitions to words I used. Lucky for me. I used that word without know what it meant.
        
        And I like how anything I block quote, you rage about the block quote and don't engage anything written beneath it, even though you know 100% what it is in reference too. Dodge, avoid, sidestep, misdirect… You CAN play football…
        
        in an attempt to discredit people
        
        Says the person making snide, derogatory remarks and posting links to Mensa. How about you take time off from your disrespectful and condescending tone and try to debate the facts and prove your case instead of trying to discredit me through vulgar and childish statements. I'm not one of your subordinates at work. Unlike them, I don't have to put up with you talking to me like shit, but I do, because it shows me that your argument has no substance if the best you can some up with is posting links to Mensa.
        
        And as I said before, while ever you act in such a disrespectful manner, I will happily keep replying in the same fashion.
        
        Since you like to cut and paste definitions, I think I found one that sums up your entire argument thus far;
        
        ignorant
        /ˈɪɡn(ə)r(ə)nt/
        adjective
        
        lacking knowledge or awareness in general; uneducated or unsophisticated.
        
        discourteous or rude.
        
        Never Pay RRP on 26/12/2019 - 19:12
        
        @pegaxs:
        
        I only wish I could change the VB beers at this party into something drinkable by changing the label. Alas, even putting the Corona label over it just makes it a VB with a Corona label
        
        So if the bottle shop where you bought the beers from advertised Corona, had beers with a corona label, and sold you VB with a corona label, giving you a receipt with the word Corona printed on it that would mean that you got what you wanted?
        When you go back to ask for the difference in price between Corona and VB, do you expect the store to say, well you already drank some, and it's been too long.
        
        No, OP wanted an XB and got an XB. So, your analogy once again, sucked. (I'll add it to the list of your other laughable analogies.)
        
        The OP received a car with a model number that is literally different to what was advertised and agreed upon (in writing). You know that whole 14 <> 13 thing, yeah we are here again.
        
        OP couldn't tell the difference
        
        I can't tell the difference between 24 carat gold and 18 carat gold. Can a store advertise a 24 carat gold ring, put 24 carat gold on my receipt when I buy it, and give me an 18 carat gold ring? According to you yes, according to me no. Again we fundamentally disagree on this point.
        
        I might not notice for 3 years, does that mysteriously make it ok?
        
        how is that cherry picking if I am using "your" data set?
        
        ROFL; I still don't think you understand what cherry picking means. You can cherry pick ANY data set. Please just ask some with an understanding of basic mathematical fundamentals. You are embarrassing yourself. Literally get up and ask someone what cherry picking means, show them your comment, and have them give you feedback.
        
        If you told me that summer is colder than winter, and I sent you to the website of the Bureau of Meteorology and said the data there showed summer is actually hotter. You then "cherry pick" and select the lowest temperature in summer and compare it to the highest temperature in winter to prove your point. I call you out on the cherry picking and you say that cherry picking proves how useless the data set is…
        
        And I like how anything I block quote, you rage about the block quote and don't engage anything written beneath it, even though you know 100% what it is in reference too. Dodge, avoid, sidestep, misdirect… You CAN play football…
        
        Why would I respond to your block quote of something I didn't say? Do you even understand when you are supposed to use block quote? It's to quote what someone else has actually said, you are not supposed to make up your own version of what you think someone said. It's the same as putting a big chunk of text between "". Please check this with a grown adult to stop embarrassing yourself
        
        To be clear you dishonestly block quoted the below, which are not quotes of mine
        
        [SaRcAsM] insert some rubbish about magic transmogrification, that's still wrong…
        
        [SaRcAsM] Add some tripe about options… (did I cut and pate that correctly??)
        
        Personally I love the irony of the 2nd one. Originally I wanted to take the high road and let it go unnoticed, now not so much.
        Enjoy your pate and crackers.
        
        pegaxs on 26/12/2019 - 21:34
        
        @Never Pay RRP: Did I get a chance to look at the beers and sample the beers? Did I get to swap them for money and take them home and enjoy them over the next 3 years without knowing or bothering to check the difference? Were they stolen or swapped out at any stage? Were these counterfeit beers? Were these beers swapped out at any time? Was I told that there were VB beers, and then when I turned up, the beer was "all gone" and only this "other" beer was available?
        
        The equivalent analogy for the beer would be, VB advertised with a used by date of 2014. When I go in to buy them, they actually have a used by date of 2013 (But I don't think to check). I ignore that, because what I am getting is what I was looking for. I buy the beers because it looks exactly like I think it should. I tasted the beers and they tasted like what they should, so I paid for them. 3 years later I want a refund because of an error in the stock management system. Beers were good. Tasted good and I drank all of them happily over 3 years. Had a few left over and tried to sell them, found out they expired in 2013, not '14. Get outraged. And all of this wrapped up in a subjective price that I paid that may or may not have been market price for those beers.
        
        When you go back to ask for the difference in price between Corona and VB
        
        What if I got a deal on the Corona labelled VB beers that was better than buying "non-counterfeit" VB's. After drinking them over 3 years, would I then have to give the shop owner the extra they could have made if they sold it to someone else? Or doesn't that suit your agenda?
        
        yeah we are here again.
        
        No. You're here again. OP wanted a Mitsubishi ASX 2WD XB Auto, specifically, the one from the ad. What they got was a Mitsubishi ASX 2WD XB Auto…. *drum roll* "from the ad". No stealing. No Swapping. No bait/switch. No free range eggs. They got what was in the ad, the issue is that the ad had a typo mistake.
        
        I can't tell the difference between 24 carat gold and 18 carat gold.
        
        Gold now? Christ, I cant keep up with all these analogies. Same thing, "due diligence" If someone is purchasing a large quantity of gold, they should check that what they are getting is what they paid for, not just pay for it and walk off and happily use it for 3 years. Caveat Emptor/Debere Diligentia for all you highbrow software sales managers.
        
        24 carat gold… I buy it, and give me an 18 carat gold…
        
        Again, irrelevant analogy. That is substitution. Can I add that to stealing? A more accurate example here would be; They have an ad for the exact ring. It details the ring, but the ad says it was built in 14. You then go on to wear that ring every day without issue. Later you find that you got the ring from the ad, but it was actually built in 13. … They didn't show OP one car and then substitute in another. It was an error in the listing. Why are your analogies always soooo far off the mark?
        
        I still don't think you understand what cherry picking means.
        
        The difference here is I know you don't understand what it means. You cherry pick, apparently that's ok. I use your piss poor data set to show you how unreliable your data set is, and I'm cherry picking… From your data?? To show you how bullshit your data is… Oh kaaaay then.
        
        And thanks for misrepresenting what data I did pick. At no point did I pick data from the top of one and the bottom of the other, what I said was that the data is too wide and overlaps too much to get any reliable data from, and then I produced an example of how bullshit the data was. But you just picked the highest data from each set and said "thAt'Z ThA CoMpEnSaTiOnZ." when that is nowhere NEAR accurate. The only one cherry picking here, is you.
        
        Data set tooooo wide. Data set toooooo much overlap. But you would know that being a software sales manager. Or not.
        
        Why would I respond to your block quote of something I didn't say?
        
        You did say it and I responded to it. I thought, since you were being so rude and abrasive, I would offer you the same courtesy. The reason you wouldn't respond is because you have no answer for it or cant think of another analogy or I have a point and engaging that point would prove you wrong, yet again, not because of my block quote.
        
        *cut and paste of sarcastic quotes*
        
        Oh! Sorry, I didn't realise you trademarked [sarcasm]. I didn't know "sarcasm" was your IP. I'll be keen to wait for your lawyers "cease and desist" on using sarcasm in my posts.
        
        Please check this with a grown adult
        
        MUM!!!! He's on the internet again!
        
        Enjoy your pate and crackers.
        
        I went to this party for the '20 pate and crackers, but all they had was '20 pate and crackers! So I ate them anyway. Didn't actually check though if they were actual '20 pate and crackers. Think I'll wait 3 years and get some random person to let me know that they were '19 or '20 crackers… I didn't bother bringing it up now, they may just have told me "no more pate and crackers", but in 3 years, I may be able to complain on a forum and get some "CoMpEnSaTiOnZ."
        
        What ever happened to;
        
        Conversation over.
        
        Oh, that's right, you're still being rude, snide, abrasive and condescending. Oh, no, sorry, that's why I'm still here. :D
        
        Never Pay RRP on 26/12/2019 - 23:06
        
        -1
        
        @pegaxs:
        
        OP wanted a Mitsubishi ASX 2WD XB Auto, specifically, the one from the ad.
        
        Yep, the one that OP explicitly stated was listed as MY14. You keep forgetting that part, but it is crucially important in the context of what the OP wants. You constantly omitting facts doesn't make them go away (actually it probably does, most people probably give up talking to you much earlier)
        
        The equivalent analogy for the beer would be, VB advertised with a used by date of 2014.
        
        You love to trivialize the difference, but it is a stated difference in the models, and worth around $300-$400.
        
        But you just picked the highest data from each set and said "thAt'Z ThA CoMpEnSaTiOnZ." when that is nowhere NEAR accurate.
        
        Unlike you, I picked the difference in "like for like" which was actually very consistent across the site. I.e. bottom vs bottom, top vs top, average vs average.
        Same as I know that it is hotter in summer than winter because the top temperatures are higher, the bottom temperatures are also higher, and the average temperature is higher. Not rocket science. Oh my God, but what about the overlap, and the wide range????
        
        Data set tooooo wide. Data set toooooo much overlap.
        
        You can easily use the average or median. Heard of those? They are still consistent, because the ranges are consistent. It's $300 - $400 no matter what you choose.
        
        You did say it and I responded to it.
        
        Well this is the winner for me. You are saying (since you blockquoted) that I literally said the below verbatim?
        
        [SaRcAsM] insert some rubbish about magic transmogrification, that's still wrong…
        
        [SaRcAsM] Add some tripe about options… (did I cut and pate that correctly??)
        
        Because to me it would appear that you just started a blockquote and typed in your own garbage (typos and all), trying to pass it off as my writing. Which is quite dishonest
        
        The reason you wouldn't respond is because you have no answer for it
        
        The reason I didn't respond is because you quoted something that is not what I typed. I thought you had a stroke and fell on your keyboard.
        
        cut and paste of sarcastic quotes
        
        Oh! Sorry, I didn't realise you trademarked [sarcasm]. I didn't know "sarcasm" was your IP. I'll be keen to wait for your lawyers "cease and desist" on using sarcasm in my posts.
        
        Yeah you still don't know how quoting and blockquoting is supposed to work. Either that or you have graduated from making out of context quotes to just full on fake quotes that you fabricated yourself.
        I guess it does make it easy for you to win arguments though, when you can invent the dialogue on the other side.
        
        What's this rant about sarcasm about? Actually don't tell me. The explanation will probably make less sense than the nonsense currently there
        
        Clearly we don't exist on the same plane of reality, but enjoy the heavy hallucinogens you are on
        
        Never Pay RRP on 23/12/2019 - 12:51
        
        @spackbace: Actually I have thought of an example in real life, so we don't need to go hypotheticals.
        I work in IT, we had a customer that had wanted to buy a 2 user license, and that was what was in their discussions and contracts/agreements.
        They came to us (me) after 2 years noting that they had been charged for the 5 user product. Same functionality, everything the same except the price and user licenses. They used the product and were happy with it. They saw it beforehand, it suited their needs exactly.
        
        We refunded them the difference in price, there was no suggestion that it was their fault for not noticing, or buyer beware garbage. At most we made a joke about it in the meeting we had with them to discuss the remediation.
        
        In my meetings with my sales director, the closest we came to talking about not refunding the money was to talk about the reputational damage that would occur if the customer bad mouthed us to other clients. Keeping the money was virtually not an option.
        
        In any other industry outside of the car industry, I would imagine this decision would be a no brainer.
        
        Awaiting the "cool story bro, that never happened" comments.
        
        spackbace on 23/12/2019 - 12:57
        
        @Never Pay RRP: And what was the price difference? Given it's 2.5x the licenses, I'm guessing it was more than twice the price?
        
        Your example is akin to OP getting charged for a top of the range Exceed ASX, when they've bought the entry level. Then not noticing for 2 years and coming back to the dealer. Yes, that would raise alarm bells.
        
        Similar comparison would be that you sold OP a program (which he negotiated on, it was bought below RRP) which said on the box that it was the newer software revision with an updated GUI, but the CD inside had the older software version on it, and 3yrs later the buyer came back and questioned it. And not a loyal client who you've been dealing with for the years, this was a 1 off purchase. Remember, they also purchased at a discounted price when they first got it, likely the same price the older software was selling for.
        
        What would you refund them, when you can prove that they paid the same price as the older software was selling for?
        
        Nice try, still not the same comparison, but keep trying, maybe you'll get close. Maybe.
        
        Never Pay RRP on 23/12/2019 - 13:20
        
        @spackbace: Lol not double the price.
        Yep it's not the same scenario because it doesn't involve a used car so nothing will be the same.
        You asked what I would do, that is exactly what I would do, extrapolating to what I would do as a car salesman, I can only assume.
        But I understand entirely, loyal repeat customers will dictate what the "right" course of action is for you. Ethics dictated by $$$
        
        spackbace on 23/12/2019 - 13:21
        
        @Never Pay RRP:
        
        Similar comparison would be that you sold OP a program (which he negotiated on, it was bought below RRP) which said on the box that it was the newer software revision with an updated GUI, but the CD inside had the older software version on it, and 3yrs later the buyer came back and questioned it. And not a loyal client who you've been dealing with for the years, this was a 1 off purchase. Remember, they also purchased at a discounted price when they first got it, likely the same price the older software was selling for.
        
        What would you refund them, when you can prove that they paid the same price as the older software was selling for?
        
        Chose not to reply to that?
        
        Never Pay RRP on 23/12/2019 - 13:36
        
        @spackbace:
        
        What would you refund them, when you can prove that they paid the same price as the older software was selling for?
        
        In your made up example where the new and the old software is the same price (which virtually never happens) you've still ripped them off by giving them the wrong product.
        You seem to forget that if you can negotiate a discount on a newer product you will generally be able to negotiate an even bigger discount on the older product.
        
        I can't sell someone an iPhone 7 at the full retail value of an iPhone 6, and then deliver them an iPhone 6 and say "well you only paid the full RRP for the iPhone 6 so this is a legit transaction, and they're both phones"
        
        But yeah we are just going around in circles here, you think what happened is fair and I don't

Car dealer sold me different model. What I can do to escalate?

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Three years later I wouldn't bother chasing this,

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