I signed up for the Aussie Broadband Ozbargain CYBER20 deal on 02 December at 3.01 AEDT as per deal with the code CYBER20. I was amount the first few people to sign up. Their system accepted the code and I did not have invalid code message.
Never received the $20 off first 6 months or the $30 account credit. I called Aussie Broadband customer service and they refused to honor the deal and asked to be transferred to the Manager.
Zach one of the "managers" come on the line and said the following:
Cyber deals were for only for November and you signed up on 02 December and hence obviously you won't qualify for the deal. I explained that Aussie Broadband marking staff had only posted the deal on OzBargain on 02 December and how could possibly sign up before that and for which he wanted me to supply proof. So I email him the OzBargain link as proof
Zach calls me back and says yes the deal was valid but I was not the first 200 customers to sign up. I informed Zach that I finished signing up at 3.01 AEST and he could easily verify that I was among the first 200 by checking the enrollment time of the last person to qualify for the deal. (earlier the customer service checked and acknowledged that I was one of the very first people to sign up at 3 pm) Zach said I am sorry even if you were the first 200 people to sign up I can not do anything because the our app did not pickup the code your entered and unless you can provide me proof that you entered the code I can not do anything.
Bottom line is Aussie Broadband was finding various excused for not honoring their promotion. I am thoroughly disappointed with the customer service and attitude of Aussie Broadband. The best they could do was 1 month free. I though two months free would have solved the problem.
I read so many positive reviews in this forum about Aussie Broadband and switched from Belong. Now I wonder if the reviews posted in this forum is genuine or engineered marketing. I say this harsh worlds because I was with Belong on NBN 50 and my peak speeds for similar to Aussie Broadband (above 40 Mbps) and I only paid the everyday low price $65 per month. I did not have to pay the inflated price of $79 and run behind them virtually begging for a $20 discount even that only for 6 months. In the long run Belong is cheaper and Aussie Broadband is no better than Belong.
I was tricked into switching to the so called superior broadband provider Aussie Broadband by some some questionable reviews in this forum.
I would make a complaint to ACC regarding this issue because its false marketing and bad service.
I hope Nicole from Aussie Broadband informs head of marketing about this issue.