About 4 months ago, I purchased a pair of Sony WH-1000XM3 headphones from Costco. They worked fine until recently but began to develop a buzzing and crackling sound with the noise cancelling turned on.
I took the headphones back and asked if I could get it fixed. The conversation went as follows.
Me: I would like to get these headphones fixed, theyre buzzing in one ear when I use them.
Costco: You could contact Sony and send them off for repair.
M: I would prefer if Costco could sort that out for me.
C: Well we could refund you the cost of the headphones if you like.
M: Sure, ill do that, and just buy another pair off the shelf.
They process the refund without issue. I had also decided to cancel my Costco membership because I dont use it very much. I asked about refunds and warranties if I didnt have a membership.
M: If I cancelled my membership or it lapsed, what would happen if I had another fault with these headphones?
C: You could only get a refund from us if you have an active membership.
M: Oh really? [politely] I think my rights under the Australian Consumer Law mean that I would be entitled to a refund or replacedment.
C: Well our policy is that you need to have an active membership if you want to get a refund under our store policy.
M: [Politely] but what if the law guarantees my right to a refund or replacement if the product has a major failure, like creating noise in my headphone thats designed to be noise cancelling?
C: Well thats just our policy.
The same conversation later occured when I went to cancel the membership.
I'm wondering if anyone has had to refund/replace/repair something through Costco without an active membership?
What was your experience?
TL;DR - Can I get a refund at Costco without a membership on products?