NBN connection: Deciding between Mate Communication vs Tangerine. Any recommendation?

For NBN connection, I am deciding between Mate Communication vs Tangerine as they seem to have the cheapest basic plan for unlimited data and BYO modem. The standard monthly price for both are the same for the basic plan, except that:

  • Tangerine seems to have a higher speed for the basic plan as per their website though reviews give a mixed story (21 Mbps on average vs 10 Mbps of Mate) and it also has $10 off for the first 6 months which brings down the price for initial period.
  • On the other hand, Tangerine has $25 referral credit, whilst Mate Communication gives $50 so above gap gets slightly narrowed that way as well considering joining credit as well as any future referral credits. All in all, cost-wise there's not much difference between the both.

Btw, I am currently with Mate (for last 1.5 yrs) and I get what I pay for i.e. 10 Mbps almost all the time so no issues there. Just thinking if Tangerine could give more speed for the same (or slightly cheaper) price, hence this post.

Any recommendation from the current users? Thanks in advance.

Related Stores

Mate Communicate
Mate Communicate
Tangerine Telecom
Tangerine Telecom

Comments

  • +4 votes

    None of those 'average' speeds matter if you get throttled during peak and weekends. I was with Mate for first few months and it was a nightmare. I would recommend paying little bit extra and going with ABB instead. Fully unlimited and no throttling at all. At least you get what you pay for, not "up to"…

    •  

      I am currently with Mate (for last 1.5 yrs) and I get what I pay for i.e. 10 Mbps almost all the time so no issues there - it was down twice or thrice for two days each time in this 1.5 yrs but apparently it was the fault of NBN and not Mate to be fair. Just thinking if Tangerine could give more speed for the same (or slightly cheaper) price, hence this post.

  • +1 vote

    I just signed up with Belong after Exetel told me I had to pay an extra $20pm for my shitty plan just because I moved.
    Belong has unlimited nbn for $65 mth. 40-something mbps ”average”like they all claim.
    It’s good so far, but I’m only 2 weeks in. I have a feeling it will slow down after a month. Locked in for 12 mths but got a cool modem with it.

    • +1 vote

      You can go on the Starter plan and still get 47mbps… ;-)

      IF you can get on and IF you never need support, Belong is better than either of the options above IMO. I've been on the Belong $55 Starter for about 3 months and it's been great…

      https://www.ozbargain.com.au/node/485365

  •  

    Mate communicate are the worst. It took them 2 weeks to get me connected to the internet when I changed to them. They started my account with them from the day I applied to switch to them. I bought into their top tier 100/50 plan and could never get speeds over 30/15. I asked for a refund of the two weeks they charged me for internet access and I had nothing and blamed it on my modem (incidentally, the same modem I am still using this to this day, 3 years later) and the issues went on and on…

    It ended up going to the TIO because of how I was treated and how they treated others. They were forced to give me a full refund because the service was no where near what they promised. They refused to refund me until I left a 5 star review on productreview.com.au, and even then, they were only going to give me half of it back because I used 2 weeks worth and because I got the TIO involved. So guess what? I called the TIO again…

    Mate Communicate are the worst. All of their positive reviews are fake. They buy reviews from customers by either not refunding until you leave a good review, by giving you a discount after leaving a good review or by paying shills to leave fake reviews. Just have a look at the amount of reviews from people with “1” review. The only reviews for Mate that are real are the 1~2 star reviews where people didn’t care about their refund for comments scam…

  • +4 votes

    Both are very average quality. They both resell Vocus.

    Go with a provider that actually has it's own infrastructure ie. Aussie Broadband.

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