Budget Hire Won't Credit Me Qantas Frequent Flyer Points

LScobyInvader on 11/02/2020 - 22:15

Hi all,
I hired a moving van from Budget in Richmond, Melbourne in October 2019 and I provided my Qantas Frequent Flyer (FF) number at the time of the reservation. Since November I followed up with Budget asking where my FF points are. After a week, a customer service rep responded that they’ve credited the points to my account. I waited another month later and still no points. Now we’re in January 2020 and I follow up a third time asking for my points. I finally get a response from another customer service rep saying that I can only earn FF points if I hire from an airport location. WTF?! I have looked at their T&Cs and I can’t see anything saying that. Just wanting to know if anyone has any other experiences with missing points or bullshit excuses from Budget? Thanks.
Note: I’ve hired vehicles from other companies eg Avis (FF), Thrifty (Velocity) from non-airport locations and I’ve received points without any dramas.

Automotive Frequent Flyer Qantas Frequent Flyer Reward Points

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Comments

  • Hybroid on 11/02/2020 - 22:18
    +2

    Budget customers can earn 4 Qantas Points* per $1 spent on time and kms in Australia.

    To earn points, simply book on budget.com.au or book at a Budget counter and provide your Qantas Frequent Flyer number.

    https://www.budget.com.au/en/programs/rewards-partners/airli…

    Sounds clear as day to me. Quote their own link back to them.

    • ScobyInvader on 12/02/2020 - 17:54

      Thanks I just have so let’s see what their response is…

  • hashtagbargain on 11/02/2020 - 22:58
    +2

    These guys are helpful when dealing with rental company shenanigans: https://www.carrentalconciliationau.com/

    I’ve used them, very helpful.

    • spal on 12/02/2020 - 07:44

      Good piece of information. I never knew that such a service existed. Thank you.
      Although, this service covers only car rentals. So, wouldn’t help OP. Although, I would say that it would still be worth a call to learn about own rights and strategies.

  • Euphemistic on 12/02/2020 - 08:36

    How much time have you wasted chasing up these points and what are the points worth?

    I understand ‘the principle of it’ but sometimes …

    • ScobyInvader on 12/02/2020 - 17:55

      Agreed but they need to be accountable.

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