When returning to Adelaide with my family from an international flight with Qatar Airways we lost two pieces of luggage: could not find a suitcase and a backpack on the carousel. We immediately approached the Dnata Baggage Services and filled a form. Later, in a couple of days, we received an email that said investigation may take 21 days and also a call from a person who did not identify himself. He said the bags were delivered all the way to Adelaide and insinuated that somebody we know took the missing luggage from the carousel.
Twenty one days later they ask for an extension ostensibly because they needed a report from another airport. One more week passes and now they say openly that the investigation is over, the bags arrived in Adelaide, they saw the CCTV footage and the missing luggage "were received". In the passive voice, but still implying we did it.
Tomorrow will be heading to a police station to file a report and get them to let us see the footage.
Any advice is welcome.
P.S. My tip: have travel insurance. Never needed it before despite many travels.
That's the nature of insurance. No-one needs it until something happens. lol