With immediate effect, Scoot has launched a self-service refund option on our website for all customers with bookings made on or before 15 March 2020, for travel dates until 31 May 2020. As the COVID-19 outbreak continues to develop globally and more travel advisories are put in place by governments, we understand that customers are grappling with uncertainty and wish to change their travel plans.
Scoot has therefore enhanced our “Manage My Booking” portal on our website to include a self-service refund button (refer to linked video for a demonstration), which will allow customers to submit their refund requests online at their convenience. The refunds, in the form of Scoot travel vouchers, will be processed within 30 business days. Customers who booked their flights through third-party booking channels or travel agencies are advised to contact the relevant channel or agents for assistance.
Just announced - I was able to successfully refund my flight even though I was rejected 4+ times by their call centre. Got my voucher code issued within a few hours of requesting the refund via my booking portal