Please suggest how to change career to IT.
Any courses for entry level jobs in IT or how should i plan to change to IT career.
I don't wanna go in programming field or something which is not easy to learn. Probably wanna get into technical support or help-desk position.
Appreciate for any leads
Step 2, pick free udemy IT course…
Step 3: profit
Step 4. Buy my ebook
Just apply with your CV at local recruiters.
can I truest recruiters or should I apply directly to the company through job ad websites like seek?
Recruiters in IT are okay - I've gotten all 5 of my jobs via recruiters. The difference is you may get a better salary going direct, but a lot of larger places only take candidates via internal referral or recruiter. So you're best off going with a recruiter.
Personally I think recruiters are a waste of time unless you have some specialized skill set, I have never had any luck with recruiters.
Here is how it normally works for me:
You take time out of your day to meet recruiter, they clearly know less about the job than you do and for some reason they are usually British, sometimes they get you to do some lame test, ultimately they tell you that you are a great candidate and will be talking to the hiring company blah blah blah, they will get back to you on X day, if you don't hear back follow up!
Anyway, you never hear back, so you follow up, you never hear back.
Meanwhile, I find that if I apply to jobs advertised directly by the employer I know that even if I didn't get the job, at least I got to sit in front of the right people and tell them why they should hire me. With a recruiter, fair chance your CV never even sees the employer.
That's just my experience, been in IT for 16 years or so and never once had a recruiter be useful so I stopped trying to use them like 7-8 years ago.
I think u should to decide on what area of IT interests u. Help desk might be an entry level role to start you off towards a technical path. Maybe look at getting a certification to get something on your resume and start looking for jobs. Eg. MCSA (or cisco or apple or many others)
Thanks mate. Any certification you recommend?
This will highly depend on what exactly you want to do. My suggestion is that you do a bit of research on the available pathways, and then choose what might suit you.
One way is to look at job sites to see what sort of IT roles are being advertised for a beginner position, and then look at the common skills required for those positions.
Good luck to you.
Something pretty basic. If you are looking at Help Desk roles a basic certification (i.e. not Cisco or something) will definitely help, more importantly, good communication skills is a must.
Don't go too hard on the certs without any experience to back it up, you apply to an entry level help desk role with no experience and something like CCNA and they will think "this guy is just gonna leave when something better comes along".
Probably wanna get into technical support or help-desk position.
Are you any good at solving your own computer problems?
If the answer is no, then this isn't the field for you.
The correct question is “how good is your googling skills?”
You should read it again
Nice….
Thats the reason i ask for courses to learn.
Ok well if you have zero knowledge 'computer skills' now, then these courses won't really teach you all you need to know to do a support job as such.
Thanks for coming.
With an attitude and short fuse like that, customer service is not a field for you :/
7
Are you programmed to ask people "have you turned it off and on again?" day after day?
Communication and comprehension skills are paramount in a helpdesk role.
Which the OP doesn't have, along with any computer troubleshooting skills.
I'd say patience
If you haven't watched the IT Crowd, then you won't be able to get an IT job.
Damn, came here to say this.
how to change career to IT
Move to India or any other country where much of our IT is farmed off to.
should not be able to move anywhere to change career.
DATACOM Customer service representatives
Datacom have like monthly or something recruitment dates where they test your typing speed etc and then work as a telemarketer/ato etc…heard the reviews arent great but prob sounds like you're looking for
thank you
i can pm u a flier
That will be great . Thanks
should not be able to move anywhere to change career.
Come again.
OP is in isolation, he should not be able to move anywhere.
maybe if was phrased
“I am unable to relocate interstate due to the current virus issues” it would be clearer. From the English seen here, I wouldn’t recommend a help desk job.
You don’t make sense
Your writing makes for some of the hardest reading.
The question is, your age is important.
If you're over 40 yo then don't bother IMO. They look at you like they have to pay you more due to your age. And they want to pay you less as possible for an entry level and if you're 18 yo then perfect.
If you're young then OK.
I would do an entry IT course at TAFE. Preferably a Cert 4 in Info Tech. Then you can gauge if you have the skills to do the job.
Whilst studying, apply for jobs that are related and place on your CV "Currently undertaking Cert 4 in info tech"
Usually course from TAFE are way cheaper as they are government funded (if you are a Citizen or PR)
If you got what it takes then you can go to Uni later.
Please note: You'll be competing with youngsters that have University Degrees as IT help desk is an entry step after uni.
Cheers
thanks mate.
To be honest this is something you can google and if you’re not capable of googling it then learn to competently stack supermarket shelves.
Usually course from TAFE are way cheaper as they are government funded
not the case anymore
Ok. How much do they charge? Uni subjects are about $4K each full fee.. and there are 24 of them
My uni is 1k a subject, you just have look hard and find a commonwealth supported place, which all UG IS AFAIK
@Donaldhump: Yep. Definitely wont be in PG.
I reckon TAFE will still be cheaper but then it's not a Degree.
Cheers
@vinni9284: im doing a PG and only pay 1.2k a subject, so i can reject your point.
my whole master degree for 12 subjects is abut 15k.
@Donaldhump: Do you mind me asking what Degree you undertaking as I'm very confident that it wont be IT?
@vinni9284: 1.) its not online its on campus if you chose to do so (rejects this last comment)
2.) its a PG (rejects your first comment)
3.) same institution offers a Masters in IT common wealth supported as my other half is doing that and it is even cheaper again.
Anything else you want to tell me im wrong about before you even know what it is.
TAFE is a rip off now compared to university, if someone accepts a shitter uni and researches which institutions have Commonwealth Support, willing to even move to a remote location, or even do online you can get a degree for 35k
same institution offers a Masters in IT common wealth supported as my other half is doing that.
You're not doing IT as you have just said. It's not IT. You're institute offers it but you're not doing it
Fair enough with campus learning as I've researched one that is 100% hence generalised
@vinni9284: Okay i will spell this out.
My Wife is doing a Master in IT and pays 1.2k per subject, and she even goes to the class every 3rd week or som, because we live only 100 km from it.
she can claim on tax so it even costs less.
your argument here is that UNI costs more than TAFE, you said All uni subjects cost 4k. i can disporve that in 2 real life examples which I have provided.
Please don't try to work in IT if you have no computer literacy to begin with. It'll be awful for you and the people you are supposed to help since half of them will know more than you.
Build on something you already know a little bit of, and become better at it. It means you've already had some interest in it before, as a starting point.
What's your background and why did you choose IT and not anything else?
To give you an idea, technical support is broad, and since you don't want to do coding, application support is probably out of the question. Perhaps you can do hardware support, but make sure you know how to troubleshoot typical hardware problems.
Examples of hardware support
"Why is my wireless printer not printing?"
"Why can't I connect to the internet?"
Examples of application support
"Why is my information is not saved when I click the save button?"
"Why am I getting server response error xxx?"
Examples of response: let me ask my supervisor.
IT is the suxx0rs of careers :P
do not do it unless you really have a passion for it.
Typical IT solution for an IT problem.
Google the IT problem, if you cannot find the answer you are stuffed.
Programming is the easiest thing I have ever learned.
Setting/ managing human expectations - faakin hell.
+1000 to this, yeezus.
To be honest, I don't see much scope in IT support for you, if you have no IT background. People think IT is easy and anyone can do it is far from truth. To command a decent/respectable salary in the IT field, you should have a degree in IT plus 4-5 years of experience, or if no degree, you should have 7-8 years of experience.
Here are my 2 cents if you are still interested to know more about "IT support".
With the exploding popularity of "Cloud Computing", hardware/server support jobs have mostly vanished. The hardware configuration/upgrades are mostly automated now. For example, if your server has 4GB memory and utilisation has crossed say 80%, you will be automatically bumped to the next tier, thanks to a technique called "Auto Scaling". Google "IT Infrastructure Automation Tools" to know more. This is a very fast moving and highly technical field and you may find it quite intense and uninteresting with your non-IT background. If somehow, you get your head around all this, you will come out as a "cloud practitioner/architect" with lots of $$$ to be made on the other side.
There is some hope in "Application support". Most software/applications are now sold using a SAAS model and they are now web based applications rather desktop applications. To get a decent paying job in "Application support" you have to have good knowledge of at least 1 web programming language.
WARNING: This field requires continuous learning to stay on top of your game. The pressure to learn the latest technologies is always on. Many IT professionals suffer from mental fatigue. As I mentioned above, its a highly evolving field with lots of innovations from world's richest companies. If you are married and have kids, its really hard to make work/life balance.
Honest question, aren't you worried that online support and most IT services will be sent offshore in the near future where workers can do the work for a fraction of the wages ppl get paid here?
Don't do IT if you don't want to do programming or security. IT helpdesk is a dead end, not a long term career.
IT Helpdesk is easy to get into, learn basic networking, understand some Active Directory terminology, how to provision / deprovision Active Directory security groups; and how to enable / disable accounts, and reset passwords. All relatively easy things that cover a good 80% of calls. Generally a good passion to learn will get your far enough; helpdesks will have good documentation to back you up and team members to help support and train you.
Helpdesk is always a great START to a career in IT as you'll learn a lot, and be able to branch into issues which require Level 2, or Level 3 support. You can start to get an understanding of company structure, and get to learn some about specific applications and teams. Make friends with the teams who do work you're interested in, whether desktop support, or application support - I myself first moved to IT Risk Management; doing COBIT controls etc. before making the shift to programming and now deploy identity security applications for major banks, health, insurance, government, etc which pays quite handsomely and still very secure in current situation.
Helpdesk isn't really a long term career, unless you want to move to management of helpdesk, it's likely you'll end up finding your interest in another area of IT and can move towards that. Some of my best years are in Helpdesk because you'll be a sponge for absorbing new knowledge.
EDIT: Disclaimer: IT Helpdesk may actually not be super easy to get into right now - given the COVID-19 situation, it's probably one of the more stable jobs and lots of job seekers at the moment, perhaps take some time doing TAFE courses or free courses offered on Ozbargain to see if you enjoy it. Try and see if you can install a fresh version of windows on a computer, or similar; see if you can create your own Active Directory structure, and try manage folder access using security groups; learn some 'Command Prompt' lines (gpupdate /force is often used in helpdesk calls to reinstate company policy on machines), learn how to remote into a computer if you have more than one at home… No reason not to apply for roles though and try your luck.
Career change to help desk??
Help desk is not a career, it is a stepping stone. I hope your aspirations are higher than help desk…
Former Corporate and Store IT Service Desk jockey here, a few points about my experience:
IT Service Desk can be a dead end if you don't capitalise on the opportunities your colleagues and 2nd level support provide you. The people who actually used it as a springboard for their career made sure that they knew the structure and culture of the company, were the point-man on a particular issue, or the informal liaison with a group of Devs. They built up their skills and transferred up to new positions with substantially higher pay and responsibilities.
Your demonstrable IT skills and background are more important than a paper/digital qualification. I was in undergrad doing a double major in human biology subjects when I applied for the job. I got it because I had been building computers and mucking around with them along with home networks for most of my life, and because I actually had people skills. It therefore was a pretty safe bet that I could do tasks like watch Batch on weekends, fix an exec's VPN, set up accounts on Active Directory, respond to a store internet outage, write up instructional articles in the Knowledge Base etc.
Your customer service skills need to be well honed, or you need to be a people person. You need to be able to communicate to different types of people and use language that won't come across as condescending or demeaning. They may not know much about IT but I doubt you know much about, say, real estate development. Being friendly and contrite at times will make you popular with the people reaching out to you, improve your feedback, and mean that people are more willing to bear with you for more complex or drawn-out issues.
You'll be continuously learning and responding to novel issues in between the regular stuff. You absolutely cannot rest on your laurels - new applications come and go, and service updates pushed by one team will break another team's app.
OP, to better assist you, can you give us a bit more information as to what roles you've fielded previously and the type of work in IT you think you would be suitable for?
Certainly helpdesk is an easy entry point but if you were a electrical engineer, subject matter expert, technical sales or a trainer then we may have very different suggestions.
Entry level courses = entry level jobs = entry level pay
But lots of people looking to apply on entry level jobs
And NOTHING is long term, especially in IT
Its a constantly changing landscape
Good luck
Having a genuine interest in IT is really essential to being successful in IT. If you’re looking to get in to it and you don’t have an active interest you’ll find it hard to have the aptitude for technical knowledge.
Really applies to any industry/application. Don’t just move in to IT because you think it pays well, Service Delivery type roles often require odd and additional hours, if you don’t love your job it can be hard to stay motivated and end up burning out.
Moving in to a new industry with no knowledge to transfer often means entry/low level roles which can be quite mind numbing and take a few years to get anywhere. Showing employers you are motivated and have a can-do attitude along with being able to apply general technology knowledge and making “common sense” decisions based on that can hold you in good stead.
I’m always reading tech blogs, following tech leaders, security experts to keep across all sorts of things going on in Technology and have a reasonable/good understanding of corporate network/hardware setups and mobile app/web app architecture. While I wouldn’t consider my current job high-end, I believe my general tech skills and interest in the industry has held me in good stead to stick around and get to where I am, without any real certifications or education in technology, all self taught and remaining engaged in the tech community.
You can start learning Windows Server , Active Directory and some IT ticketing systems like Zendesk (https://www.zendesk.com/)
Step 1, ask on a bargain forum