[Resolved] Google Home Can’t Connect to Netgear Orbi + Double NAT

WoodYouLikeSomeCash on 28/04/2020 - 19:59
Last edited 28/04/2020 - 23:16

Resolved — Credit to Twix

Hello OzBargain,

I recently purchased 2 Netgear Orbi’s and I’m having 2 issues, firstly, my Google Home’s cannot connect to the network, secondly, I now appear to have a double NAT?

Thanks in advance.

Internet Mesh Network NetGear Wireless Router

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bdl on 28/04/2020 - 20:05

Set your Orbi's to AP mode; see https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-rout…
Twix on 28/04/2020 - 22:10

+1

What kind of NBN? FTTN, FTTB, FTTC, FTTP or HFC?

Do you have another modem connected before the Orbi?

Which ISP are you with?
- WoodYouLikeSomeCash on 28/04/2020 - 22:19
  
  I’ve got iiNet Cable and I am using the modem iiNet gave me.
  - Twix on 28/04/2020 - 22:23
    
    +1
    
    How have you got the cable modem configured to the Orbi?
    
    Does the cable modem have a bridge mode option?
    - WoodYouLikeSomeCash on 28/04/2020 - 22:29
      
      I think it’s configured properly and it is currently in router mode with an option for bridge mode.
      - Twix on 28/04/2020 - 22:31
        
        +1
        
        @WoodYouLikeSomeCash: Is bridge mode turned on in the cable modem?
        
        WoodYouLikeSomeCash on 28/04/2020 - 22:32
        
        @Twix: No, I’ll turn it on now and report back.
        
        Twix on 28/04/2020 - 22:33
        
        +1
        
        @WoodYouLikeSomeCash: Yeah you have to turn it on. This is why you have a double NAT.
        
        WoodYouLikeSomeCash on 28/04/2020 - 22:41
        
        +1
        
        @Twix: That seems to have fixed my NAT type (it’s now open), Thanks very much :)
        
        Twix on 28/04/2020 - 22:42
        
        +1
        
        @WoodYouLikeSomeCash: Yay :-)
        
        Did it fix the Google Home network error?
        
        WoodYouLikeSomeCash on 28/04/2020 - 22:43
        
        @Twix: I’ll try the google now :)
        
        WoodYouLikeSomeCash on 28/04/2020 - 22:47
        
        @Twix: Hmm… Still no luck, thanks for trying :)
        
        Twix on 28/04/2020 - 22:50
        
        +1
        
        @WoodYouLikeSomeCash: How far away from the Orbi is the Google Home?
        
        What error message are you getting?
        
        WoodYouLikeSomeCash on 28/04/2020 - 22:55
        
        @Twix: It’s around 3m from the Orbi and this is the message I get.
        
        Twix on 28/04/2020 - 22:59
        
        +1
        
        @WoodYouLikeSomeCash: Have you reconfigured the Google Home in the Google Home app to connect to the Orbi wireless network?
        
        WoodYouLikeSomeCash on 28/04/2020 - 23:14
        
        +1
        
        @Twix: Resetting did the trick, thanks for all your help :)
        
        Twix on 28/04/2020 - 23:15
        
        +1
        
        @WoodYouLikeSomeCash: Ok Google bed time :-)
        
        WoodYouLikeSomeCash on 28/04/2020 - 23:16
        
        +1
        
        @Twix: Yep haha 😂
        
        bazingaa on 29/04/2020 - 00:44
        
        @WoodYouLikeSomeCash: best support chat :D

[Resolved] Google Home Can’t Connect to Netgear Orbi + Double NAT

Resolved — Credit to Twix

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