I purchased an IKEA mattress about 8 years ago and it is significantly faulty now. I confirmed it came with a 10 year warranty and IKEA will replace it, granted I can proof the purchase. I cannot find the receipt and paid cash back in the day. Although the model had a product life cycle less than 10 years, (i.e., it cannot be out of warranty as yet) IKEA does not honour this situation.
What can I do?
Inquire with ACCC?
..
Thanks!
Was there even an app back then?
But piggybacking off this idea, did you have an IKEA Family membership where you scanned the membership barcode? I think this was a thing back then
No they did not have this in the Perth store back in the early day, I believe. Good thinking though.
Or even a credit card statement can sometimes work. Officially they don't have to if it's not itemised, however some stores will honour this.
If the store doesn't take down details like address and phone number, they may be able to look by a receipt by date, so even if the C/c statement isn't enough, it could show them what date and price (even time) to look for.
and paid cash back in the day
Someone's trying to show off, not all of us got to go to a fancy school where they dun did teached us the reading and things.
Missed that, my bad :)
The moment you got 8yrs out of what, a <$500 mattress…? In terms of value for money, I'd say it was pretty decent!
Thanks, and agree in principle. Still, I agree more with the bargain philosophy: get a new one free if I can, especially if the product promise makes it legit.
You have zero proof of purchase if you paid cash… Hence, no warranty coverage.
Cop it and move on, and don't mention ACCC unless you're trying to be a comedian, in which case well done!
If you paid with cash theres no way for even Ikea to track the purchase, unless you know the exact date & time you bought it..
Buy a new one
Did you swipe your “family card”?
Can’t find receipt , the story end there.
Ask em to scan the barcode tag, label or whatever that attached to the mattress.
What the Dickens will this accomplish?
To waste OP's own time.
You need to be able to prove to IKEA you did not pick up that used mattress at a kerbside
I want to see the outcome with ACCC
welcome [MerlinKlendatu]
(Member Since
25/05/2020)
Lost receipt EQUALS No proof of purchase
OP could have found the matress dumped in the street and therein lies your answer.
Tough cookies.
Next time file your receipt properly.
TIP
I scan mine and so keep them electronically on my PC
OR you can photograph them and keep them on your phone
No excuse these days Im afraid.
Take responsibility for your actions OP.
If you don't have a receipt, how would ikea know when you bought it and if it is still within the warranty period?
Say the truth you found it on the side of the road
It's not unreasonable for them to want to see a receipt for the purchase. Did you maybe scan the IKEA app when purchasing? Probably a long shot that long ago.