New carpet has spikes on edges

We have had our new carpet put in and where the carpet meets our timber floors (so in doorways and hallway) the edge is really sharp and spikey.
This is most likely from the straight edge that they put down to attach the carpet to.. With the spiky bits poking though.

Spoke to the carpet place and they aren't much help. Is this something that should be fixed? My dog was running and hurt his paw when he nicked it and my wife stepped on it.. All in the first day.

It feels maybe the spikes should be hammered down?
Anyone else experienced this or know what should be done?
Thanks

Comments

  • +1

    That's normal. It's called a smoothedge. All carpets have this.

    • +8

      Why do they call it that if it's sharp and pointy?

      • +1

        We're obviously in the 1984 timeline now…

      • Why do they call it that if it's sharp and pointy?

        Maybe because the carpet looks smooth at its edge? I dunno.

    • +1

      I know it's normal to have it but i doubt it's norm for it to be spikey once carpets installed. Are they mean to flatten the rest of it?

      • You are correct it isn't normal. Are there not transition strips installed (which would make the use of smoothedge redundant)?

        Ideally the installers should come back and - as you've correctly identified - knock down the tacks. Alternatively you can do it yourself.

  • +9

    Spikes through the carpet are normal.

    People these days have too much blood. These strips help alleviate that problem.

    • We need leeches again

  • +5

    I had the exact same issue in my new build. The carpet layer came back and flattened them (due to my specific request) but he said that the spiking up was quite normal.

    You can just flatten it yourself fairly gently with a hammer as it's quite easy. Use a block of timber to act as the buffer.

  • yeah, those spikes are like nails beneath holding the carpet

  • +3

    Common around the edge of a room, but shouldn’t be in a doorway. Get them to fix it.

    • but shouldn’t be in a doorway.

      Might be needed as it's transitioning to a wooden floor.

      • Is that what it could be? I spoke to the carpet guy and he said he has been doing this for 20 years and its normal.
        Said can't bang the spikes down as it would ruin the integrity of the carpet.
        Waiting for another callback, but surely this isn't normal for joins between timber and carpet?
        My dog a few days ago drew blood from it so its definitely an issue!

        • This: https://www.bunnings.com.au/roberts-concrete-smoothedge-carp… is what's under your carpet.

          The nails are angled (pointing out the door) so they act like hooks, grab yourself a hammer and tap them down a bit. Not flat, just enough so you can't feel them.

          You're not really supposed to use them in doorways, but a lot of people do. They're pretty thin (there are thinner ones for doorways) and depending on how thick the carpet is people usually don't notice them.

          You're meant to tuck a bit underneath and staple it (like a hem) but that's too much work. You then put a metal strip over the join. Same for if you use tape instead.

          Where you go from carpet to tile or wood there's usually a height difference so the strip makes the carpet level with the other floor.

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