I own a mid-size hatchback that is just coming to the end of its 5 year warranty. In the last few days the car has developed a grinding noise with the clutch engaged and the car put into gear.
This morning I took the car to the dealership for investigation. They advised me that it needed a new clutch assembly, cable & bearing $1100 all up. I reminded them that the car was still under warranty (received a one month warranty extension due to Covid-19). They looked into it and advised me that the repairs would be carried out under warranty as soon as they had ordered in the parts.
I left and went home but 30 minutes later they called me back and said only the bearing is covered under warranty ($400) and I will have to foot the bill for the rest ($700).
Obviously I'm a bit annoyed that when I'm at the dealership it is all covered under warranty, then when I leave everything changes.
Do you think its worth taking this further with the Service Manager or contact the manufacturer customer care?
Clutch is a wear item. The thrust bearing would also almost be considered a wear item.
It is a bit cheeky though that they said they would replace the bearing but seem to want you to foot the bill for the labour to remove the gearbox.
Just say you will pay for the new clutch while they have to gearbox out to replace the bearing.