Clothes Retailer Confirmed Money Back on Returns - Now Only Offering Credit Note

Youi2018 on 17/06/2020 - 15:01
Last edited 17/06/2020 - 16:38 by 1 other user

I bought two tops online from an Australian clothes retailer. Before I bought the top I messaged them on Facebook to confirm their returns policy. I still have this message. It stated as long as the item is returned unworn with all tags within 30 days I will get a refund

I wanted to return one top so I posted the top back as per their policy to get a refund (I paid for return shipping). The top was still sealed in the packaging.

Now that the item has been delivered they are saying they will only do a credit note! Even though I have emails from them before I sent the item saying they will do a monetary return if I post the top back. I paid with PayPal using my credit card.

Can I do a PayPal claim? Or a credit card charge back?

Fashion & Apparel

Comments

  • jimbobaus on 17/06/2020 - 15:11

    How long ago did you contact them regarding their returns policy
    A LOT of retailers have changed their policies to not allow change of mind returns (which is within their rights to do so)

    Check to see if they have an updated policy now and if so then take the credit note and get something else from them.

    If you dispute with PayPal it will probably be found in the retailers favour as i have said in the past retailers have different arrangements with PP than the consumer does and findings almost always go the retailers way.
    If you charge back on your credit card (which would be against PayPal not the retailer) you risk being banned from using PayPal again

  • Youi2018 on 17/06/2020 - 15:33
    +1

    The facebook message is dated 12/05/2020, So only last month where they sent me the returns policy

    I also have the email from last week saying they would give me a monetary refund only if i posted the item back

    • Pecan on 17/06/2020 - 15:37
      +3

      What did they say when you showed them the fb message as well as the email from last week?

      • Youi2018 on 17/06/2020 - 17:30
        +1

        Now they are saying they gave me the incorrect information and they cant give refunds only credit note . I wouldnt have bought 2 of the same top in a different size if i had known this . I dont want a credit note i dont like their other items

  • Fishdog on 17/06/2020 - 17:31
    +2

    Just so you know, you can get a refund on return shipping if you pay with PayPal. Although, you have to have the offer activated beforehand.

    https://www.ozbargain.com.au/node/528567

    As for this case, I would probably dispute with PayPal directly.

  • Youi2018 on 17/06/2020 - 17:48
    +1

    Yes i opened a case for return shipping with paypal before i sent it .

    But now its the refund thats the issue . I might just try a dispute with paypal .

    Im not getting anywhere with this company

  • Ughhh on 17/06/2020 - 19:34
    +1

    which store is this? most stores have a returns policy.

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