Credit to stickyfingers, TA & monstermash
Get your money back on return shipping.
Activate Refunded Returns. You’ll be eligible for a refund on return shipping costs from your next PayPal purchase.
If you return an eligible purchase, log in to your PayPal account to find the original transaction.
Submit a request with proof of return** within 30 days of return and 150 days of purchase. Receive your refund, usually within 5 business days.
Yep- "You’ve already got free return shipping!*"
You have to pay for shipping if you don't have free return shipping.
Great job for letting us know @firstinline. You dont know the posting rules then…!? Thanks OP, I was going to post at 12.54pm :)
How do you activate it?? Can’t find it in the settings
edit - stupid me, should have clicked the link!!
Thanks OP. Activated.
Used this before. It’s great!
There should be an Ozbargain 101 for things like this.
used 3 years ago.
Thanks op. It is old knowledge but i totally forgot about it. Bought some baby clothes from uniqlo and need to return, their stores are now closed however and they charge return shipping. Glad i paid with pp
The joy of dementia. Went to activate this and it was already activated.
..lol.
also dont forget to activate your paypal for free returns!
its great, I used it like a year ago.. bought a 3d printer that broke after a month of normal use, the seller refused to send a replacement part (mainboard), I requested a refund and shipped the item back to china (Paypal instructions).. meanwhile the seller got scared and sent a mainboard in the mail (after I shipped the item back to China)… got full refunded by paypal, then I received the mainboard in the mail… claimed shipping cost (it was 145 in total, got 45 back..) 2 months later I received the 3d printer back as the seller wasn't found or refused to receive the goods, fixed the printer and sold on ebay. the end.
What a rollercoaster ride of a story! (not being sarcastic - actually genuine lol)
EDIT: Did u end up making a profit or loss after selling it on ebay? (You was down $100 due to the shipping)
haha thanks and yes, around 350 + fre bottle of resin (70 bucks?) just because the seller wanted to be dodgy and refused to send me the broken part in the first place.
better story than Twilight….
My farts are a better story than Twilight…
Don’t leave me in suspense… did you make a profit?
haha well yes because I got a full refund.. the printer was 680 with a few bottles of resin, then I sold for around 450 from what I remember.. so $350 profit. :)
it also pays to keep every single receipt and boxes of products, the amount of stuff that I claimed on warranty is ridiculous, also always check your credit cards policies, some will give you extended warranties.
Nice
Just a heads up - doesn't work with Catch.
When returning with catch, you have log a return request and their team provided a 'RMA' to go and pay the cost to return (once catch approve the return, you are linked onto a site for the pay return postage which links onto aust post and creates a label)… but here's the catch (lol) - you don't get a receipt for your return postage paid.
Meaning when you log a return postage cost claim with PayPal - they decline it as you can't actually provide a receipt.
I've had this happen to me twice and been in dispute with catch who ended up giving me store credit for the return purchase costs… just ridiculous in 2020 they can't issue a receipt?!?!?
This is illegal. One of the two companies by law must provide a tax invoice when requested.
I returned items to Decathlon through their return parcel point system few weeks ago.
Process sounds similar to what you did.
The prepaid postage label you would have received via email or downloaded from the AusPost website, you can upload an image of it in your PayPal return request and if you also paid return postage using paypal then use the info in your PayPal activity log that shows the payment amount.
Refund received in 24hrs.
You can't pay for this prepaid postage label with PayPal its visa/mastercard
Heres a few email responses from catch about the recent no receipt issue:
Hey xxxx,
Thank you for your email.
I can confirm that we are unable to provide a receipt for this as this payment was made to Australia post and not us.
My apologies for the inconvenience.
Kind regards,
xxxx
Returns Team Lead
=========
Hey xxxx,
Thank you for your email.
I can confirm that your tracking number should be enough to get your refund from PayPal it will be on the label provided by Australia Post.
Or once you return your parcel Australia post should give you docket to confirm your return and this should also work.
Hope this helps.
Kind regards,
xxxx
Returns Team Lead
====
And then here's some from paypal declining it:
Hi xxxxx,
Thank you for submitting your Refunded Returns request.
Before we can review your request (xxxxx), we need some more information about your return. Please log in to your PayPal account and edit your request to upload:
A photo or a copy of the post office receipt showing the shipping costs and date.
Please note that we require the already completed and paid for transaction.
If we don't receive the required documents within 14 days, your Refunded Returns request will automatically be denied.
If you have any queries, please reply to this email.
Sincerely,
PayPal & TELUS International
This is just a heads up for those dealing with catch and their returns process.
If payment was made to Auspost wouldn't you have been able to get a receipt from them ?
@ezza: Yes I read it you didn't get a receipt, but I'm assuming that was from your online payment.
What I'm saying is when you dropped the return package at the Post Office did you ask the Post Office worker for a receipt?
@CheapGit: Those receipts show $0.00
As this is proof of postage that you physically walked and gave your parcel to aust post - not what you paid initially for a return (also the case for like say the iconic where they spit out a label which is return postage)
@ezza: That's a proof of postage receipt, not a payment receipt.
As you paid Australia Post for the return postage cost they should provide you with a receipt.
Your credit card should also show who you actually paid for the return postage, this can be used as proof of payment.
I've had issues before with companies not giving receipts, but if you request a receipt they must provide one.
I would be chasing the matter up with Australia Post and not Catch, though depends on how much the postage cost was if it's worth the time and hassle to recoup it.
@ezza: I had to buy a label from the same Auspost returns portal you mentioned, they do provide an invoice. They send you an email with the label + the invoice as two separate PDF docs, uploaded both these to the Paypal and got my refund within a few days.
If you are emailing catch they obviously won't be able to provide an invoice for a payment made to a different company.
This is really useful when you need to return the item to an overseas destination. Tho bear in mind if your 'fixed' item is also faulty or another item in single transaction is, they won't refund it for 2nd time, stating it's the same transaction.
Anyone get PayPal's email about COVID assistance for sellers a while back? The one that basically said:
Hey remember how we no longer give you back our payment fees whenever your sales were refunded? Meaning you'd be out of pocket whenever an item was returned for any reason? Well we're going to start giving back our fees again! Praise us!
Thanks PayPal. Really sticking your necks out to help us aye.
Do we need to activate every year or once in a lifetime?
Edit: The answer is once in a lifetime.
…water flowing underground….
same as it ever was…..
same as it ever was……
same as it ever was……..
If you return an eligible purchase
Are there ineligible purchases? If so what are they?
also wondered but answer is further down page under "What can you claim on?" section :)
@yupyup Thanx! Basically anything sent via post except intimate clothing, gift cards and intellectual property.
The real question is, who's selling IP through PayPal?
does this include selling?
I sold an item turned out to be faulty, provided a refund to the buyer and shipping cost loss
This works great. I was returning an item I purchased from eBay.
eBay recommended the $8.95 Sendle standard small satchel shipping. Nope.
I went with $44.45 AusPost express shipping (including extra insurance cover and signature).
They refunded me 100%. No questions asked.
Anyone know how I tell how many of the 8 returns I have already used for the year?
Email them
Activated. Thanks! :)
Potential silly question - I bought an item last week, and just activated this now. Looked up the transaction and there is a button to submit a 'Request return shipping refund', but is it valid?
If you tried this, did it end up working? (sorry for the necro)
Is cost of packaging covered?
I can confirm that cost of sachet was covered though it was on the same receipt as I bought it from Aus Post. Not sure if it would be covered if it was purchased some elsewhere and was on a separate receipt.
I've used this tons over the years and never had a knock back. There was maybe one transaction where I was a bit sloppy with the proof of purchase but once provided, it was smooth sailing.
one of the clauses is
paid for your item in its entirety using your PayPal account;
Does that include using eBay gift cards and then using PayPal to pay the rest?
Yes.
You may also pay 100% using eBay GC using PayPal.
You've had experience?
old, dupe and common knowledge