This was posted 6 years 1 month 26 days ago, and might be an out-dated deal.

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PayPal - Refunded Returns Service [Activation Required]

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PayPal - Refunded Returns Service [Activation Required]
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monstermash on 28/02/2018 - 11:15 paypal.com (12079 clicks)
Last edited 28/02/2018 - 20:30 by 1 other user

A bit like this deal and also requires activation.

Copying and pasting from the PayPal website:

Get your money back on return shipping.

  1. Activate Refunded Returns. You’ll be eligible for a refund on return shipping costs from your next PayPal purchase.

  2. If you return an eligible purchase, log in to your PayPal account to find the original transaction.

  3. Submit a request with proof of return** within 30 days of return and 150 days of purchase. Receive your refund, usually within 5 business days.

more conditions:

*Up to 8 refunds per PayPal account per year for eligible purchases. A cap of $45 per refund request applies. The Refunded Returns service is offered by PayPal Pte. Ltd, in partnership with TELUS International Europe, the service provider. See the General Conditions of Use and Privacy Policy for further information.
**Return shipping receipts require the seller’s address and the amount you paid. If your receipt doesn’t include the seller’s address, we also need a photo of the package you returned, showing the seller’s address.

EDIT:

Make a claim link:
https://www.paypal-returns.com/hc/en-au/requests/new

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closed Comments

  • Simoneee on 28/02/2018 - 11:18

    Just a question. It has no fees right?

    • monstermash on 28/02/2018 - 11:22
      +3

      There is no mention of fee in the T&Cs. I am assuming its free.

    • ireadtermsofuse on 28/02/2018 - 12:09
      +1

      No fees

      • montorola on 28/02/2018 - 13:26
        +2

        Phone is fine.

        • Irate Monk on 28/02/2018 - 17:06

          What's the story behind folks commeting "phone is fine"?

        • montorola on 28/02/2018 - 17:11
          +11

          @Irate Monk:

          It's in one of the Hungry Jacks threads.

          Basically, one guy asked if he had to show printed vouchers to redeem a hungry jacks deal and everyone started repeating 'phone is fine' to him

          It's one of those ozbargain exclusive lines now that can be used in pretty much any sentence lol

        • Phrenetic on 28/02/2018 - 18:50
          +18

          @montorola:
          He asked if if printed vouchers or phone was ok. In that case, "phone is fine" was the response.

          In this case, Phone is fine is not the correct response to No fees. You don't just drop ozbargain responses that are out of context. You don't broden this deal, it's not an 80K investment, and you don't ask it to be set out into a table format pls PJC.

          Thanks.

        • mmd on 28/02/2018 - 19:27
          +3

          @Phrenetic:

          Should I wash my car? :P

        • JepunK on 28/02/2018 - 20:27
          +3

          @mmd: Phone is fine lol

        • pennypincher98 on 01/03/2018 - 07:54

          @mmd: only if first impressions count for your Merc AMG, work at a certain bank starting with a capital W, or fear the bikies are out to get you :D

        • Speckled Jim on 01/03/2018 - 09:02

          Just in case, check the bonut fluid.

        • HungryJacksAus on 01/03/2018 - 09:26
          +4

          @montorola: Let us know if you have any questions about any of our vouchers or offers and we would be happy to answer them. Have a great day! 😎

        • montorola on 01/03/2018 - 10:29
          +1

          @HungryJacksAus:

          Are you an official representative for HJs?

          With all the free advertising the members here have done for you guys, I think HJs should release ozbargain exclusive vouchers ;)

        • [Deactivated] on 04/03/2018 - 10:56

          @Phrenetic: Lucky I didn't suggest the price was jacked first (it may have been indirectly but I'm not going there) or ask if there are any Paypal deals worth buying.

        • spaceflight on 22/08/2018 - 14:03

          @HungryJacksAus:

          Has the free small chips been removed from the new shake and win app?

          I got a buy 1 get one free at lunch today :(

          I liked the free small chips to go with a cheeseburger when i wanted a small snack.

    • Paligu on 28/02/2018 - 14:20

      GG indeed!

    • AustriaBargain on 28/02/2018 - 14:48

      Looks like it's capped at 8 per year and $45 per time, so if you return 10 things worth $50 then you face $140 in fees?

    • BangkokBreakfast on 28/02/2018 - 23:04

      https://www.paypal.com/au/webapps/mpp/returns

      Direct Link

      And no, no fees after reading the T/C.

  • scuderiarmani on 28/02/2018 - 11:19
    +16

    RIP ebay sellers

    • RedHab on 28/02/2018 - 11:28
      -7

      Yep, and PayPal is bumping up fees from 5 April.

      • aether on 28/02/2018 - 11:38

        It's actually a rate reduction from 2.6%+$0.30 to 1.75%+$0.30 for website payments.

        • urbancartel on 28/02/2018 - 11:41
          +1

          They've removed volume discounted fees however and made it a straight 2.6%

        • whodidthat on 28/02/2018 - 11:52
          +18

          @urbancartel: Yup, they removed merchant rates. Some friends not at all pleased!

          Selling on ebay is more expensive and a minefield of scammer buyers and "behind the scenes negger" buyers who appear to leave decent feedback but hit the "behind the scenes" aspects of the stupid feedback system. One such person lives in WA and is on ozbargain. That one will probably neg this comment too.

        • bargainparker on 28/02/2018 - 12:04
          +6

          @whodidthat:

          Tell us whodidthat.

        • whodidthat on 28/02/2018 - 12:24
          +1

          @bargainparker: I'll PM you.

        • RedHab on 28/02/2018 - 12:29

          It depends on your sales volume. Smaller volume sellers will have their rates lowered, large volume or overseas sellers have their rates increased.

          "Merchant volume discounts based on sales volume will no longer be available, and customers previously receiving merchant volume discounts will be subject to the standard rates."

        • idonotknowwhy on 28/02/2018 - 12:54
          +4

          @whodidthat: can you elaborate on this behind the scenes neg thing?
          Edit: and lol, you actually did get a neg vote. Who did it and how did you know an OzBargainer's ebay account?

        • petestrash on 28/02/2018 - 13:15
          +1

          @urbancartel: My understanding is that all the volume sellers are now also paying the same 1.75%+$0.30 as casual sellers for Australian issued cards if using PayPals Website Payments Pro interface.

        • deadpoet on 28/02/2018 - 13:17
          +1

          @idonotknowwhy@whodidthat:

          I'm curious about this behind the scenes stuff as well. If it's behind the scenes, how does it affect the seller's ratings?

        • urbancartel on 28/02/2018 - 13:20
          +1

          @petestrash: I should have clarified I was meaning for eBay sellers and the like - is the 1.75%+$0.30 for running say a shopify store?

        • scuderiarmani on 28/02/2018 - 13:33
          +4

          @whodidthat:
          Looks like he may have, and negged me too :)
          He'd be running low on his neg allocation today though.

          Though I'm not sure what it's all about…

        • tangcla on 28/02/2018 - 13:34

          @whodidthat: RoboGuy?

        • petestrash on 28/02/2018 - 13:34

          @urbancartel: With my reading of https://www.paypal.com/au/webapps/mpp/ua/upcoming-policies-f… I believe eBay sellers will now pay 1.75%+$0.30 for Australian issued cards. The higher 2.6%+$0.30 are for transactions processed through other PayPal interfaces (such as your own website or PayPal terminal).

        • idonotknowwhy on 28/02/2018 - 13:37
          +3

          @scuderiarmani: I've pre-preemptively +'d everyone above me, just in case he comes back tomorrow lol

        • D C on 28/02/2018 - 13:47
          +6

          @44sunsets:

          If it's behind the scenes, how does it affect the seller's ratings?

          You select 'Positive' feedback and comment ("all good, great seller blah blah blah") but give 1 star to all the DSR stuff (post, communication etc).

          No-one can see the DSR stuff so you can't tell where it's coming from. A poor DSR means you don't show up in best match, knocks you out of powerseller status or even suspend your account.

        • whodidthat on 28/02/2018 - 13:55

          @idonotknowwhy: I'll PM you.
          But, to explain the "behind the scenes", the system has changed a bit (again) but with star rating, you can hit someone hard without them immediately realising who did it - but it was possible to find out.

        • whodidthat on 28/02/2018 - 13:56

          @tangcla: No, I'll PM you.

        • frewer on 28/02/2018 - 19:34

          @whodidthat: what is this conspiracy stuff?

        • whodidthat on 28/02/2018 - 19:56

          @frewer: Conspiracy?

        • brentsbits on 01/03/2018 - 11:05
          +1

          @D C:

          Yep. This happened to me. 98.9% positive feedback on 30k+ transactions. Account got suspended for DSRs. I didn't even have many 1* at all, like maybe 20 total. Even giving someone a 3* screws them.

          Now I can't sell anything on eBay ever again. Not even personal stuff.

        • whodidthat on 01/03/2018 - 13:57
          +2

          @brentsbits: Yup, it doesn't take a lot. This particular one took offence to something I said on here, can't remember what it was. So decided to hit my business because of a personal "gripe". This one bought a few items and left feedback over a period of time, so it counted as individual instead of one transaction - if you know what I mean. Personally, if I have a gripe with anyone, I will speak up (& I have had a few, especially on "old" ebay forums) but I would never go as low as hitting someone's business, especially when it puts the business at risk of being shut down.

          Maybe that person would stop hiding behind leaving me negatives on a lot of my comments here (a cowards way) and comment here to openly say why they did it?

          I await the neg.

    • cooperdog on 28/02/2018 - 11:59
      +1

      What gets taken from the seller?? Do Paypal pass these costs on…

      • scuderiarmani on 28/02/2018 - 13:03

        Well it makes it infinitely easier to return items, and if you are a bastard, return the wrong item….

    • Matslurpee on 28/02/2018 - 17:19

      I can't even get PayPal to give a refund on items I refused at post office.

      • surethang on 22/08/2018 - 14:16
        +1

        I'm lost. You purchased something using PayPal, but refused to accept delivery, and now want a refund? Or was it a return to you or something? What am I missing here? Thanks.

    • [Deactivated] on 20/03/2018 - 02:28

      It is easy to discourage PayPal payments. Make all eBay listings pickup only.

      Most buyers will pay with cash when collecting and anyone who wants the item delivered is usually willing to comply with your demands which in my case is bank deposit only. No PayPal.

  • Clear on 28/02/2018 - 11:20
    +35

    Been around for so long but still heaps don't know about it !!

    • violin on 28/02/2018 - 11:28
      +2

      Apparently I've already activated it previously. Must have been so long ago I don't remember it!

    • monstermash on 28/02/2018 - 11:40
      +1

      myself included!

  • krushgroove on 28/02/2018 - 11:28
    +13

    Not really a deal, right? More a PSA?

    • monstermash on 28/02/2018 - 11:28
      +1

      a freebie?? :)

    • marcozmitch on 28/02/2018 - 12:02
      +3

      Excellent monstermash, better to be informed than ignorant.
      And you provided a simple precis.
      I still need to be motivated, but at least I did not know about this before.
      Thankyou.

    • carlitos on 28/02/2018 - 13:29
      +1

      Ozbargain needs a seperate section for PSA or notifications.

  • centrelink on 28/02/2018 - 11:30
    +2

    Can confirm, I get screwed by this on a daily basis on ebay

    • monstermash on 28/02/2018 - 11:34
      +2

      Please elaborate. Has this worked for you?

      • centrelink on 28/02/2018 - 11:53
        +1

        It is quite a nuisance as getting a return label comes out of my pockets, but oh wells gotta adapt or fall behind

        • spaceflight on 28/02/2018 - 13:13
          +1

          A return label through eBay you mean?

          That is different to this. I think you are thinking of eBay returns where the buyer opens a dispute.

          With the PayPal offer there is no return label, the buyer arranges their own postage and PayPal pays for it.

          Using this service PayPal picks up the coast, not the seller.
          I have pointed buyers to it before and I have never been charged.

        • centrelink on 28/02/2018 - 13:14

          @spaceflight:

          oh thanks, now i'm far being and not adapting to change well to have missed this!

    • dust on 28/02/2018 - 11:36

      For sales that get returned? (You don't get charged for the shipping cost again right?)

      • Lucifersfury82 on 28/02/2018 - 12:41

        Depends on the program, but yes, you can get hit both ways.

      • centrelink on 28/02/2018 - 15:32
        +1

        Apparently it's not related but somehow buyers can get returns processed automatically without my approval now

  • franco cozzo on 28/02/2018 - 11:35

    …ACTIMIVATED!
    cheers….should come in handy! ;)

  • pm88 on 28/02/2018 - 11:36
    +8

    I used this the other day to send back an item which wasn't as described. You need to take two photos; one including the receipt with the cost of postage and one with the package including the address of the seller. Easier than expected

  • strike1 on 28/02/2018 - 11:41
    +1

    Thanks OP! I need to return some stuff :)

    • monstermash on 28/02/2018 - 11:43
      +2

      No worries mate! However it says:

      You’ll be eligible for a refund on return shipping costs from your next PayPal purchase.

      so maybe for next time?

      • strike1 on 28/02/2018 - 11:44
        +1

        Oh yes! Thank you for that :)

    • franco cozzo on 28/02/2018 - 11:43
      +3

      unfortunately only from the next transaction on…

      You’ll be eligible for a refund on return shipping costs from your next PayPal purchase.

      beaten!…. ^what he said!

    • n3xv5 on 28/02/2018 - 19:35
      +2

      True it's in the condition that only for your next purchase but still give it a go. I just returned an item that I purchased 15 Feb and I activated the offer 20th of feb and I requested a return on 25 of feb. I lodge a claim for return and they approve it. Luck may vary but give it a go

      • strike1 on 28/02/2018 - 21:05

        Thank you! I will give it a go.

  • Remorhaz on 28/02/2018 - 11:50
    +2

    Done - thanks OP

  • FuRyZ on 28/02/2018 - 11:53
    +1

    This feature has been around for a long time. I have been doing PayPal refunded returns for over a year now.

    • ireadtermsofuse on 28/02/2018 - 13:17
      +12

      Reported for not notifying the ozB community

      • spb on 28/02/2018 - 13:23
        +2

        I'm pretty sure it was an ozB deal a while ago.

        I applied for this or something similar after being directed to it from ozB.

      • FuRyZ on 28/02/2018 - 13:28
        +1

        Haha, I just thought everyone knew about it. I remember receiving an email from PayPal about it when it first came out which is when I registered for it.

        I did some googling, and there is a Whirlpool thread about it when it first came out, and that was back in July, 2015.

        http://forums.whirlpool.net.au/archive/2388081

        • monstermash on 28/02/2018 - 14:16

          so I hear! It was a well kept secret. I just got a mail from them today.

      • whyisave on 28/02/2018 - 19:25

        Paypal have sent quite a few reminders about this, over the past half-decade.

        It's not new news, today.

    • brenwildman on 28/02/2018 - 19:09
      +2

      After trying to activate it:

      "You’ve already got free return shipping!*"

  • pinkhandbag on 28/02/2018 - 11:54
    +2

    I see bit of a flaw with this. A scammer could fraudulently claim a return and ship a brick to the seller, get proof of return via postage receipt and be refunded from paypal even before the seller gets the brick.. 8 times.

    • Gunflavoured on 28/02/2018 - 12:03

      Sure, they could return a brick and get PayPal to pay for it but it’s not like they would profit from it. Not all returns involve a refund.

      • pinkhandbag on 28/02/2018 - 12:14

        Yeah I agree, but if they choose to get a refund and they have provided return proof, isn't paypal buyer protection going to enforce a refund. I absolutely think this is a great move by paypal for buyers. Just pointing out an possible issue for sellers.

        • Gunflavoured on 28/02/2018 - 12:29

          They might get a refund but surely after the seller submits a photo of a brick in a package they would reverse it. Hopefully they would also reverse the postage refund and ban the PayPal account. Either way, it’s still a great deal for buyers.

        • pinkhandbag on 28/02/2018 - 12:57
          +3

          Maybe, but a photo isn't reasonable proof and it's really the customers word against the seller. I'm sure ebay and paypal would side with the customer.

        • idonotknowwhy on 28/02/2018 - 12:57
          +2

          @Gunflavoured: but couldn't the seller of s legit return, remove the product, replace it with a brick, send it to PayPal and dodge the refund?

        • AlexF on 28/02/2018 - 18:43

          @idonotknowwhy:

          seller of a legit return, remove the product, replace it with a brick

          undoubtedly will happen.

          I suspect this service is in preparation to eBay severing PayPal’s exclusivity contract at expiry.

    • muncan on 28/02/2018 - 12:40
      +4

      “Ship a brick” - lol
      Reminds me of “Pluck a duck”

    • Marty131 on 28/02/2018 - 13:16

      Isn't this just refund of the return shipping cost? So you pay $20 to post the brick, and get your $20 back? Maybe AusPost and brick manufacturers are the only ones to benefit?

      • pinkhandbag on 28/02/2018 - 13:39

        Not if the scammer gets to keep the item and get refunded the items cost for returning the item (brick) for free

        • Marty131 on 28/02/2018 - 14:53
          -2

          The seller still is in control of processing the refund, right?

          The seller would open the brick, notice it is a brick, and then decide NOT to refund the money to the buyer for returning a brick.

        • pinkhandbag on 28/02/2018 - 15:33
          +1

          @Marty131:

          No, with paypal buyer protection, you just provide proof of return shipping and paypal issues the refund and then deducts that from the sellers account.

        • idonotknowwhy on 28/02/2018 - 18:56
          +1

          @Marty131:

          notice it is a brick

          https://www.youtube.com/watch?v=FeI4_DmsOlQ

  • SNDTN on 28/02/2018 - 11:54
    -3

    Everything shuld go thru PAYPAL.COM website.

  • realfancyman on 28/02/2018 - 12:05
    +1

    Used this a couple days ago. Great deal. Just make sure you keep the receipt and take a photo of the parcel showing the sender's address. Gets complex otherwise

  • superkieu on 28/02/2018 - 12:10

    thought I already turned it on months ago.
    thanks for the reminder!

  • [Deactivated] on 28/02/2018 - 12:11
    -8

    This offer is older than my grandma

  • 01011010 on 28/02/2018 - 12:23
    +1

    why does this require activation?, what right or opportunity are we giving up by activating this?

    • scrimshaw on 28/02/2018 - 12:31
      +1

      None. It's a perk you need to activate in order to use.

      Read the terms and conditions carefully.

      • franco cozzo on 28/02/2018 - 12:35
        +2

        …whats in t&cs that is of particular concern?

        • whodidthat on 28/02/2018 - 12:40
          +1

          You need to do EVERYTHING they specify.
          I've used it a couple of times, the first time they tried to claim I didn't provide the evidence required. I pointed out that I had and they put the refund through.

        • [Deactivated] on 28/02/2018 - 12:55
          +1

          It all looks pretty innocuous.

          Just stating what you need to do to activate the return, and what is and isn't covered.

          There's no mention of your data being sold to a third-party, or anything like that.

    • Morien on 28/02/2018 - 12:43

      Happy to be corrected, but I think since it is backed by an insurance group, it has to be an opt in.

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