PayPal - Refunded Returns Service [Activation Required]

5660

A bit like this deal and also requires activation.

Copying and pasting from the PayPal website:

Get your money back on return shipping.

  1. Activate Refunded Returns. You’ll be eligible for a refund on return shipping costs from your next PayPal purchase.

  2. If you return an eligible purchase, log in to your PayPal account to find the original transaction.

  3. Submit a request with proof of return** within 30 days of return and 150 days of purchase. Receive your refund, usually within 5 business days.

more conditions:

*Up to 8 refunds per PayPal account per year for eligible purchases. A cap of $45 per refund request applies. The Refunded Returns service is offered by PayPal Pte. Ltd, in partnership with TELUS International Europe, the service provider. See the General Conditions of Use and Privacy Policy for further information.
**Return shipping receipts require the seller’s address and the amount you paid. If your receipt doesn’t include the seller’s address, we also need a photo of the package you returned, showing the seller’s address.

EDIT:

Make a claim link:
https://www.paypal-returns.com/hc/en-au/requests/new

PayPal

Related Store: PayPal

Comments

  •  

    Just a question. It has no fees right?

  • +16 votes

    RIP ebay sellers

    • -7 votes

      Yep, and PayPal is bumping up fees from 5 April.

      •  

        It's actually a rate reduction from 2.6%+$0.30 to 1.75%+$0.30 for website payments.

        • +1 vote

          They've removed volume discounted fees however and made it a straight 2.6%

        • +18 votes

          @urbancartel: Yup, they removed merchant rates. Some friends not at all pleased!

          Selling on ebay is more expensive and a minefield of scammer buyers and "behind the scenes negger" buyers who appear to leave decent feedback but hit the "behind the scenes" aspects of the stupid feedback system. One such person lives in WA and is on ozbargain. That one will probably neg this comment too.

        • +6 votes

          @whodidthat:

          Tell us whodidthat.

        • +1 vote

          @bargainparker: I'll PM you.

        •  

          It depends on your sales volume. Smaller volume sellers will have their rates lowered, large volume or overseas sellers have their rates increased.

          "Merchant volume discounts based on sales volume will no longer be available, and customers previously receiving merchant volume discounts will be subject to the standard rates."

        • +4 votes

          @whodidthat: can you elaborate on this behind the scenes neg thing?
          Edit: and lol, you actually did get a neg vote. Who did it and how did you know an OzBargainer's ebay account?

        • +1 vote

          @urbancartel: My understanding is that all the volume sellers are now also paying the same 1.75%+$0.30 as casual sellers for Australian issued cards if using PayPals Website Payments Pro interface.

        • +1 vote

          @idonotknowwhy@whodidthat:

          I'm curious about this behind the scenes stuff as well. If it's behind the scenes, how does it affect the seller's ratings?

        • +1 vote

          @petestrash: I should have clarified I was meaning for eBay sellers and the like - is the 1.75%+$0.30 for running say a shopify store?

        • +4 votes

          @whodidthat:
          Looks like he may have, and negged me too :)
          He'd be running low on his neg allocation today though.

          Though I'm not sure what it's all about…

        •  

          @urbancartel: With my reading of https://www.paypal.com/au/webapps/mpp/ua/upcoming-policies-f... I believe eBay sellers will now pay 1.75%+$0.30 for Australian issued cards. The higher 2.6%+$0.30 are for transactions processed through other PayPal interfaces (such as your own website or PayPal terminal).

        • +3 votes

          @scuderiarmani: I've pre-preemptively +'d everyone above me, just in case he comes back tomorrow lol

        • +6 votes

          @44sunsets:

          If it's behind the scenes, how does it affect the seller's ratings?

          You select 'Positive' feedback and comment ("all good, great seller blah blah blah") but give 1 star to all the DSR stuff (post, communication etc).

          No-one can see the DSR stuff so you can't tell where it's coming from. A poor DSR means you don't show up in best match, knocks you out of powerseller status or even suspend your account.

        •  

          @idonotknowwhy: I'll PM you.
          But, to explain the "behind the scenes", the system has changed a bit (again) but with star rating, you can hit someone hard without them immediately realising who did it - but it was possible to find out.

        •  

          @tangcla: No, I'll PM you.

        •  

          @whodidthat: what is this conspiracy stuff?

        • +1 vote

          @D C:

          Yep. This happened to me. 98.9% positive feedback on 30k+ transactions. Account got suspended for DSRs. I didn't even have many 1* at all, like maybe 20 total. Even giving someone a 3* screws them.

          Now I can't sell anything on eBay ever again. Not even personal stuff.

        • +2 votes

          @brentsbits: Yup, it doesn't take a lot. This particular one took offence to something I said on here, can't remember what it was. So decided to hit my business because of a personal "gripe". This one bought a few items and left feedback over a period of time, so it counted as individual instead of one transaction - if you know what I mean. Personally, if I have a gripe with anyone, I will speak up (& I have had a few, especially on "old" ebay forums) but I would never go as low as hitting someone's business, especially when it puts the business at risk of being shut down.

          Maybe that person would stop hiding behind leaving me negatives on a lot of my comments here (a cowards way) and comment here to openly say why they did it?

          I await the neg.

    • +1 vote

      What gets taken from the seller?? Do Paypal pass these costs on…

    •  

      I can't even get PayPal to give a refund on items I refused at post office.

    •  

      It is easy to discourage PayPal payments. Make all eBay listings pickup only.

      Most buyers will pay with cash when collecting and anyone who wants the item delivered is usually willing to comply with your demands which in my case is bank deposit only. No PayPal.

  • +35 votes

    Been around for so long but still heaps don't know about it !!

  • +13 votes

    Not really a deal, right? More a PSA?

  • +2 votes

    Can confirm, I get screwed by this on a daily basis on ebay

    • +2 votes

      Please elaborate. Has this worked for you?

      • +1 vote

        It is quite a nuisance as getting a return label comes out of my pockets, but oh wells gotta adapt or fall behind

        • +1 vote

          A return label through eBay you mean?

          That is different to this. I think you are thinking of eBay returns where the buyer opens a dispute.

          With the PayPal offer there is no return label, the buyer arranges their own postage and PayPal pays for it.

          Using this service PayPal picks up the coast, not the seller.
          I have pointed buyers to it before and I have never been charged.

        •  

          @spaceflight:

          oh thanks, now i'm far being and not adapting to change well to have missed this!

    •  

      For sales that get returned? (You don't get charged for the shipping cost again right?)

  •  

    …ACTIMIVATED!
    cheers….should come in handy! ;)

  • +8 votes

    I used this the other day to send back an item which wasn't as described. You need to take two photos; one including the receipt with the cost of postage and one with the package including the address of the seller. Easier than expected

  • +1 vote

    Thanks OP! I need to return some stuff :)

    • +2 votes

      No worries mate! However it says:

      You’ll be eligible for a refund on return shipping costs from your next PayPal purchase.

      so maybe for next time?

    • +3 votes

      unfortunately only from the next transaction on…

      You’ll be eligible for a refund on return shipping costs from your next PayPal purchase.

      beaten!…. ^what he said!

    • +2 votes

      True it's in the condition that only for your next purchase but still give it a go. I just returned an item that I purchased 15 Feb and I activated the offer 20th of feb and I requested a return on 25 of feb. I lodge a claim for return and they approve it. Luck may vary but give it a go

  • +2 votes

    Done - thanks OP

  • +1 vote

    This feature has been around for a long time. I have been doing PayPal refunded returns for over a year now.

  • +2 votes

    I see bit of a flaw with this. A scammer could fraudulently claim a return and ship a brick to the seller, get proof of return via postage receipt and be refunded from paypal even before the seller gets the brick.. 8 times.

    •  

      Sure, they could return a brick and get PayPal to pay for it but it’s not like they would profit from it. Not all returns involve a refund.

      •  

        Yeah I agree, but if they choose to get a refund and they have provided return proof, isn't paypal buyer protection going to enforce a refund. I absolutely think this is a great move by paypal for buyers. Just pointing out an possible issue for sellers.

        •  

          They might get a refund but surely after the seller submits a photo of a brick in a package they would reverse it. Hopefully they would also reverse the postage refund and ban the PayPal account. Either way, it’s still a great deal for buyers.

        • +3 votes

          Maybe, but a photo isn't reasonable proof and it's really the customers word against the seller. I'm sure ebay and paypal would side with the customer.

        • +2 votes

          @Gunflavoured: but couldn't the seller of s legit return, remove the product, replace it with a brick, send it to PayPal and dodge the refund?

        •  

          @idonotknowwhy:

          seller of a legit return, remove the product, replace it with a brick

          undoubtedly will happen.

          I suspect this service is in preparation to eBay severing PayPal’s exclusivity contract at expiry.

    • +4 votes

      “Ship a brick” - lol
      Reminds me of “Pluck a duck”

    •  

      Isn't this just refund of the return shipping cost? So you pay $20 to post the brick, and get your $20 back? Maybe AusPost and brick manufacturers are the only ones to benefit?

  • -3 votes

    Everything shuld go thru PAYPAL.COM website.

  • +1 vote

    Used this a couple days ago. Great deal. Just make sure you keep the receipt and take a photo of the parcel showing the sender's address. Gets complex otherwise

  •  

    thought I already turned it on months ago.
    thanks for the reminder!

  • +1 vote

    why does this require activation?, what right or opportunity are we giving up by activating this?

    • +1 vote

      None. It's a perk you need to activate in order to use.

      Read the terms and conditions carefully.

      • +2 votes

        …whats in t&cs that is of particular concern?

        • +1 vote

          You need to do EVERYTHING they specify.
          I've used it a couple of times, the first time they tried to claim I didn't provide the evidence required. I pointed out that I had and they put the refund through.

        • +1 vote

          It all looks pretty innocuous.

          Just stating what you need to do to activate the return, and what is and isn't covered.

          There's no mention of your data being sold to a third-party, or anything like that.

    •  

      Happy to be corrected, but I think since it is backed by an insurance group, it has to be an opt in.

  •  

    In the email today, they also announced the Pre-Trip Cancellation Cover, which you have to activate.

    Pre-Trip Cancellation Cover
    Now when you pay for your trip with PayPal and have activated Pre-Trip Cancellation Cover, you may be able to claim up to $500 on pre-paid non-refundable transport and accommodation costs if you unexpectedly need to cancel your trip. Terms and conditions apply*.

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