Rant warning So I bought one of these a few weeks ago from Catch of the Day: https://www.ozbargain.com.au/node/541150
No big deal, paid by CC, and signed up for the first time ever for club catch to get a break on the shipping.
I got an email a few days later telling me that they cancelled my order for security reasons. I went online to see if I could purchase it, and it wasn't available. As such, I made a case. They then respond telling me that the items are still in stock and I can reorder them. Sure enough it is, but it's around $100 more expensive! So I ask them if they can sort this out, and this is the response I get:
We conduct security checks on every order placed with Catch. After a detailed review, your order did not pass.
Following our obligations regarding potential unauthorised purchases, the order was cancelled and fully refunded.
Once an order has been cancelled, we are not able to reinstate it.
Please understand that due to security reasons, we are not able to provide the exact checks that are undertaken. We apologise that we are not able to provide the detailed answers you were looking for. We hope you understand these procedures are in place to protect all customers.
If you would like to place a new order, we kindly recommend using PayPal as your payment method as this offers additional security features which we are able to rely on.
Of course, I politely respond saying that the price has increased $100 and it's not really fair to charge me that in the circumstances, but it's a noreply address, and there's nothing in my account profile that let's me contact them, or shows their messages to me. So after finally calling them today, I get the exact same response I got before.
This has to be up their with the worst customer service I've ever experienced. Has anyone been through this and how did you deal with it?