Delayed Orders/Lack of Communication from CGB Solutions

Hey guys,

I'm new to Ozbargain (and making large online purchases!)

I ordered a PC from CGB solutions a month ago, and I still haven't received any tracking. I can see in the comments of some of their deals that a lot of people are having this issue and are understandably quite frustrated - my biggest issue right now is that they aren't responding to my emails. It's so stressful when making a costly purchase, not receiving the item, and then having no communication as well.

How is everyone else going with them, and has anyone actually received an order from them in the last month?

Thanks!

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CGB Solutions
CGB Solutions

Comments

  • OP please make a poll yes/no if they've received their order from CGB Solutions.
    Store should be banned 🤷‍♀️
    Even though TechFast is Fast, at least they deliver.

  • Wouldn't it have been cheaper to purchase with staff discount from techfarce?

  • No nothing

  • I wrote this email, as my mate order his pc 5 weeks ago and all they are doing is changing the eta, just fill in the blanks and send it to their support.

    Hi,

    To whom may this concern, I have made an order on (Date of Purchase) for the following goods (Name Product), my order number is (Order Number). I have emailed today for the reason of not receiving my PC. I have sent numerous emails, to which were just the typical computed generated response, I have been misled several times on the shipping times of my PC. It has been 5 weeks, far from the estimated time of between 2~3 weeks. I have since asked for a refund as you cannot provide the PC. Under the ACCC Law it states;

    Under the Australian Consumer Law, businesses must not accept payment for products or services if:

    they do not intend to supply themthey intend to supply materially different products or servicesthey know, or should have known, they would not be able to supply the products or services within the timeframe indicated or if no timeframe was provided, within a reasonable time.

    I have sent an email requesting for a refund as you cannot meet the terms of the contract, in which you replied with an agreement along with a 10% restocking fee, I am in disbelief that a product which was never in stock, nor was in order was recharged from me for CBD solutions inability to fulfill the contract nor any correct and detailed information on the shipping time of this product.

    In conclusion, this is not a threat, rather my concern and patience being tested.I wish to be refunded in full without any fees or negative charges within a reasonable amount of time.

    Regards, (Your Name)

  • I ordered the following deal: https://www.ozbargain.com.au/node/547051

    I received the following email on July 17:

    "Dear valued customer,
    We’re working with getting as many PCs out as fast as possible,
    We have had some issues with getting our Armageddon Cases from our supplier due to Covid19,
    Some builds cases will be upgraded to the following:
    If you ordered the Kagami K1, you may receive the ANTEC NX310 instead
    If you ordered the Athena M1, you’ll be upgraded to the Deepcool Matrexx 55 Mesh 3F/4F variants of the case
    We have run out of GPU stock,
    New stock is expected next week for 5700XT so orders can start shipping out as builds are complete but just waiting on GPUs,
    We currently have limited staff on hand due to Covid19 restrictions as we’re based in Melbourne, this has greatly affected our dispatch times and sometimes left our phone lines unmanned,
    We’re working to get all orders out as fast as possible,
    If you have any questions we’ll do our best to answer them"

    They mentioned on OZB on July 23 that orders have shipped with ASUS TUF and yet I'm still to see anyone receiving tracking information on here.

    I tried asking for an update earlier this week on here and via email and haven't received a response. I then tried to message them on Facebook where they got back to me within a couple hours with the following message:

    "Hi, some orders have shipped out, our next shipment is coming in with more GPUs early next week if it's running on time, we're trying our best to get as many PCs out as possible with reduced staff"

    Look.. I don't want to slam them yet, or start panicking. I realise that we live in unprecedented times and that things must be even harder in Melbourne at the moment, but at least take 5 minutes to draft a quick email update every few days or so. It's a lot of money we're talking about here.

    • I ordered the exact same deal, and got the exact same response a week ago. I agree, an update every few days, or even once a week would be nice.

  • Dealing with this now. Ordered nearly 5 weeks ago (original ETA 3-4 weeks). Had to continuously chase for updates which keeps getting pushed back. They've offered me an upgraded HDD and express shipping. Just want my very expensive PC to arrive as promised.

    • Seems like none of us have received it at this point.. The communication is bloody awful

  • Anyone received their order yet?

  • I even told them to go and post an update in here, something which hasn't happened.

    I emailed them again two days ago, no response, messaged on Facebook this morning and got a reply within two hours.

    "Hi, all shipments should be clearing employees dispatch points tomorrow"

    If I haven't received any sort of concrete evidence of my computer being sent out tomorrow/before the weekend, I'll be requesting a refund first thing on Monday.

    • They haven't replied to me since Monday, when they told me they were just waiting for a gpu order to arrive from DHL and then would send me unit urgently. I'm issuing a charge back on my card if they don't message me today. Utterly ridiculous.

  • Ive issued a paypal dispute, going to get refund back.

  • Sounds like someone got their computer, with an issue of incorrect RAM, https://www.ozbargain.com.au/node/554957. At least someone got it!

    • Oh no.. that’s not good.. I just got my shipping details, hopefully all correct parts.

  • Finally got a reply from them on Facebook! Alledgedly shipping today. Hm.

    THEM: Hi, sorry for the delay you will receive shipping information today.
    ME:I've heard that before.
    if I don't have my shipping details by close of business today I will proceed with filing an ACCC investigation and notify my bank of a fraudulent charge.
    THEM:No worries

  • Anyone’s status changed to in transit? Usually when it’s ‘being prepared’ status they only lodge it online.

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