MSI Laptop - USB Fails at Boot So Have No Input

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  spackbace on 27/08/2020 - 01:51

  9yrs old, broken… Why not sell it for parts? Give it to the proper recyclers.? Even sorting windows, god knows what other issues it's having

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  pjetson on 27/08/2020 - 08:58

  I'm confused. Seems to happens a lot lately, lol, so that may be my fault…

  Anyway, the subject says you're having troubles with USB, but the post seems to talk mostly about a faulty (built-in?) keyboard. However, you can get into the bios which means that the built-in keyboard must be working in some way, but you say that "most keys" are not working. In what way is the built-in keyboard faulty? Has it suffered some kind of physical damage? You talk about "installing" the faulty keyboard. Is it "uninstalled" now?

  If the keyboard works enough for you to get into the bios and move around enough to see what is enabled and disabled, it should also be working in the OS.

  If your (built-in) keyboard is working, why can't you install Win 10 using that keyboard? I definitely don't think that's a good idea though - unless you fix the underlying problem, you'll most likely still have the same issues as you started with.

  If the laptop has been unused since 2011, why would there be anything wrong with the original Win 7 OS install anyway? It seems to me that you're expecting some magic to happen by installing Win 10 over a Win 7 install that is probably working just fine.

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    ssquid on 27/08/2020 - 12:48

    The win 7 install must be horribly broken if it can't even initialise a USB kB/mouse properly. Like a seriously screwed up registry or driver catalog.

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      pjetson on 27/08/2020 - 15:19

      If it's been sitting unused in a drawer for nine years, how did the Win 7 install get horribly broken?

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        ssquid on 27/08/2020 - 15:41

        Probably the same way the built-in keyboard got broken? Dropped, something spilt on it, who knows how trashed the HDD (or other parts of the system like the USB host controller) is.

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  Geekomatic on 06/09/2020 - 14:09

  To clarify :

  @spaceback: even if the KB was broken, if the rest is okay, I can sell it off w/Win 10 to pensioners ($100) who only ever sit at a desk w/wifi KB/M. i5/4GB/ded. graphics is still overkill for most of them.

  @pjetson: The laptop was returned to a local vendor due to faulty keyboard and customer was given a replacement. This laptop was supposed to go back to OEM, but ended up placed in the wrong area and was undetected until past cut-off to claim faulty. It was then sold off to "unlucky" me. At the time, I had a pile of my own work, so put it in with the other, "I'll check it when I have time" rejects. Covid has given me some extra time on my hands so….

  @ssquid: it "had" Win 7, now running Win 10, so not registry/driver.

  Upon opening, could see there was likely a small spill. The board looks fine, nothing past the metal undercarriage for the KB however, 1/2 the keys on the keyboard don't work. The down & up arrow works. I can get to BIOS, and all settings are set as they should be. This issue is that I cannot simply toss the OEM KB because USB doesn't come online until the OS starts.

  I installed Win 10, which updated graphics and black-screened. I chose to go to safe mode to try to uninstall the graphics driver, but of course to choose safe mode, I have to press #4 or 5, neither of which work on the original KB and at that point USB is still offline.

  This is the first computer (laptop or desktop) which didn't detect USB at boot. Is there a way to get around this?

  PS: I installed Win 10 via dual-layer DVD.