Just wondering if anyone was familiar with the ACCC rules on the refunding of shipping fees if only partial items are delivered (the non delivered items refunded). I know you are entitled to a refund if the goods are faulty, or not as described, but I can’t figure out if this particular example qualifies.
Goods ordered: $200
Shipping Fee: $20
Good received: $30
Amount refunded: $170
Paying $20 shipping for $30 of goods is something I would never have done if I had known they would run out of stock. Is this covered under the ACCC or is it at the discretion of the supplier if they want to refund you all/some of the shipping cost?