I recently purchased three individual $50 gift cards at 10% off from Safeway
One of the redemption codes is illegible after I scratched off the label. Part of the letters/numbers came off with the label. This is the first time this has issue had occurred to me so I contacted google.
Their response was:
Please understand that we've thoroughly reviewed your account and can confirm that you don't meet the conditions for us to redeem the value of the gift card to your account. Per our terms of service, we aren't responsible for gift cards that have been lost, stolen, or destroyed.
I highly recommend to contact the retailer where you purchased the gift card, and let them know about the issue. Please make sure to bring the gift card and receipt with you. The retailer may have a solution for your damaged gift card.
After speaking to the staff Safeway, they referred me back to google as they were unable to exchange the gift card.
After escalating the issue further with google, their response is
Thanks for contacting Google!
This is XXX and I am one of the account supervisors.
I am sorry to know that your gift card was damaged and you can't redeem it. I have fully reviewed the account and I noticed that we have already provided the one time courtesy redemption to your account.
You don't meet the conditions for us to redeem the value of the gift card to your account. Per our terms of service, we aren't responsible for gift cards that have been lost, stolen, or destroyed. Thank you for understanding
I explained to a Google support member via chat the one time courtesy redemption was a technical issue on their end. My google account/email was registered in two countries as I was living overseas for a couple of years. I had already changed my billing country back to Australia but had issues redeeming my Australia google play gift card. They have refused to budge and am not sure what to do next.
Link to image of card
Google play https://imgur.com/gallery/IKKI7RG
After over a dozen guesses and getting angrier after each failed attempt, I finally guessed correctly the scratched off letters.
I was hesitant to spam guess the code at first in case my account got locked.