Weighing my options on what carrier will be good, I work freelance in video editing and some issues I used to face is sending over big projects to clients. Does anyone have any suggestions on a carrier with good customer support and strong bandwidth to support sending large videos?
What Carrier Should I Go for My Internet?
LJkeyes on 09/10/2020 - 13:14
Comments
My current connection is FTTP.
aussiebroadband.com.au if you can. Until somebody buys them.
Dont be a shill. Nearly every other ISP can handle this load, if on the right plan. In this case ABB will value add nothing except a bigger bill.
on a carrier with good customer support
You underestimate how much value this adds. ABB managed to get NBNco to fix my FTTC issue, which was outside my property, but only affecting my property (damaged lead-in copper from the DPU). This was an issue which only resulted in <1 minute outages whenever it started or stopped raining.
When you depend on a solid connection, those drops matter though. If this guy needs a dependable, well-supported, sub-enterprise, connection. ABB is his best option.
If he wants cheap, he wouldn't be asking for best.
@OP: If you're not already aware of them, check out the forums on whirlpool [.net.au] - There's a "choosing an isp" forum there.
Thanks for the tips. I've checked out the forums on whirlpool and they've given some good tips!
How would we know when nearly every other ISP doesn't publish their capacity?
If this is important to you, then pick the ones that do.
ABB doesn't have unlimited plans.
yes they do
Their plans are subject to a Fair use policy.
https://aussiebroadband.com.au/forms/legal/acceptable-fair-u…using your service in a way that interferes with or poses a risk to our
network or other customers’ servicesThis means that they can disconnect customers that they deem to be using too much bandwidth.
@whooah1979: Unless you're consuming 35 Terra bytes (so either running a business well above the regular bandwidth consumption) or trying to sabotage Aussiebb "for fun" (like running demanding speed tests 24/7 for a month) you don't have anything to worry about.
I'd wager all providers have that in their Tos. A handy way to boot idiots off.
Not sure 'strong' bandwidth is a term.
As already asked, what connection do you have?
Also
What upload speed are you needing?
What download speed?
What allowance per month?
Where are you?Pigeon Carrier
I work in a similar field and often upload around 20-30GB worth of videos a week. ABB has been fantastic for me, like others have said any issue I had customer support did a fantastic job getting me back online ASAP. They're not the cheapest, but in my opinion you get what you pay for.
Yeah in terms of pricing it's not a big issue for me, my current connection is FTTP but it gets a bit spotty. ABB sounds like a good option- I'll check it out!
Go Futurebroadband, Aussie BB is drunk on the lazy tax people and has vested interests to show growth and profit to float on the ASX avoid.
Vodafone, 100GB Endless Data Plan for $55 then capped at 10mbps after you use all your data.
How big are the files? upload speed is more important.
40megabits a sec is around 18GB per hour. 40mb/s is the better residential speed and 20mb/s is the average.
For good customer service, you should go with aussie.
I transfer 30-40GB worth of videos every week so I do need good upload speed. How was your experience with Aussie?
I'm actually with Belong. Cheap but shite customer service.
Aussie and Mate are highly recommended around ozb.
If you don't need unlimited but value high reliability and constant high speeds, have a look at Future Broadband's data banking plans.
On sign-up, you get 2000GB of bonus data for your bank and a referral can add another 1000GB of bonus data on top of that. This gives you a decent buffer for the months when you exceed your quota. During the months when you don't use all your quota, the balance will be added to your data bank up to a maximum of 5000GB. You can also purchase 1000GB for $15, which can make more sense than paying for excess data that expires at the end of the month.
All FBB plans include a static IP. IPv6 is a one-off $10. FBB is the only ISP reselling the business-grade AAPT IP-Line to residential customers. The connection is highly reliable. Customer support is based in Perth. Bear that in mind in regard to support hours.
I have two connections with them, one ADSL (soon to become NBN Fixed Wireless), the other one FTTP. Both connections have been rock-solid since we joined this ISP in 2018. Although not the cheapest, in my view, they are good value for money. There is a setup fee of $55.
If I was not with FBB, I would look at Superloop, Launtel, Aussie Broadband and Leaptel.
Get on the NBN Co website and put in your address to see what type of connection to the NBN is available to you (e.g. Fibre to the Premise, Fibre to the Curb, etc).
This will be the limiting factor to how fast your connection can be and the bandwidth you'll have access to. Well, that and how deep your wallet is.
I just switched from ABB to Optus as they offered Flybuys 30,000 points for unlimited, 50/20 with 4G backup, fetch mighty TV with one TV pack for $99. 3 months upgrade to all channels. Optus supplied modem, no cost for modem if you stay 36 months. $10 month for a static IP.
ABB unlimited 50/20 paying $79 a month, $15 for rent on Fetch TV mighty plus one TV pack, for $100. With all the Fetch TV channels $114. Supply own modem or buy modem from them. $5 month for a static IP.
Mind you, the flybuys offer has finished, unless I'm mistaken.
FTTN
If the original poster doesn't need Fetch TV, consider Vodafone NBN - also with 4G fallback but a little cheaper.
If you work in the "industry" then surely someone would know of the best carrier and advise you appropriately.
If on FTTP, then with ABB you can customise the support package requirement (through their business NBN plan)
Opt for 250/100 for some good upload bandwidth
Any of top tier will do the job. Just a few.
Aussie broadband.. with its good support but it is pricy now and limited ways to save money but it is unlimited with a quality network. Probably the favorite these days out of all of them but with good reason to be so.
Launtel with it's ability to switch plans at any time, pay per the day.. so when you are not uploading or downloading.. can sit on a cheaper plan.
Superloop also with unlimited plans and is very well regarded. Has a very high quality network..
I'm with Future Broadband that uses a business network for all it's customers. Has data banking which means you can save money if you have enough to move down to a cheaper plan and use up banked data every so often. They also throw in a free routed static IP address and offer the full 100/40 plan instead of the 100/20 one. High quality AAPT network. They also allow 'pay in advance' once a customer with a further discount on your connection along with a referral system that can also save people a few dollars.
I think any of these along with a few others will do what you want… keep you happy without a need to actually call support..
I think Optus are trying to repair the bad PR at the moment and could be a good and safe bet for a new connection.
Thanks for the great advice guys! I'm weighing my options now and have selected a few carriers. Cheers!
Have you thought about Launtel?
Although, since their recent price rise, some consider them overpriced at the moment, hence the exodus of a significant number of customers to other quality ISPs such as Superloop, Future Broadband and Launtel. These ISPs may not have all the bells and whistles of ABB but they also provide fast and reliable connections to the NBN.
What type of internet connection do you have, e.g NBN FTTP