I brought a Xiaomi Redmi Note 9 Pro, had it for a few days and found the wifi didnt work properly so returned it, and received a refund.
Now a couple of weeks later, the company i returned it to is demanding i provide passwords so they can return it to manufacturer "as manufacturer setting", and if i dont provide it by midday friday they will "request charge $386.00 direct to your bank account due to return a faulty item to us".
They have provided a picture of the phone, you can see the screen and it says "Unlock after factory reset - your device has been factory reset, you can unlock it using your previous password".
Surely the manufacturer can reset a phone regardless of the state it is returned in (working condition obviously). Also, can they actually direct banks to pay them? tried calling the bank but couldnt get though after 25 mins on hold lol. all seems a bit suss be interested to hear others thoughts.