AliExpress Store Not Refunding Tax

Hi

So I ordered a smart bulb from a store. They provided the response below. A few days later the refund arrived but did not include the gst I paid. I’ve asked for that to be Refunded but getting no response. It doesn’t look like I can dispute yet.

Is this normal or a dodgy practice where items aren’t shipped but yet tax is retained?

Response from supplier:
The message comes from order number xxx

Dear friend
we checked the parcel not pass checking by custom
it is returned back to us,but we have not receive it,
to save your time,we can refund you first
Do you have paypal account?
Pls send us your paypal account
We will refund you in 2 working days after you provide it.
Wait for your reply.

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Comments

  • Dear friend
    we checked the parcel not pass checking by custom
    it is returned back to us,but we have not receive it,
    to save your time,we can refund you first
    Do you have paypal account?
    Pls send us your paypal account

    We will refund you in 2 working days after you provide it.
    Wait for your reply.

    Do not send the seller your PayPal account for a refund. Take a look at this Whirlpool thread or this YouTube video to learn why.

    • Bugger accepted the refund last week.

      I’m assuming they never intended to send the item and just pocket the tax. Easy money!

      Do I have any other options?

    • These links are very helpful, thank you!

  • Why would they return via PayPal, when you can’t even pay via PayPal??

  • The GST is charged, and retained by Aliexpress. The seller has no control over the GST issue

    • Oh ok thanks. So is there a process to get it refunded?

      • Use the dispute process, they're pretty good on Aliexpress.

        That said, Alibaba not so great for any issues whatsoever.

      • Probably too late, as Aliexpress will classify the dispute as resolved.

      • AliExpress has never refunded the GST to me. I've also noticed this with other overseas sellers.

        I'm assuming once they pay the ATO it's lost. For the $1-$2 I don't bother chasing it for the amount of time it will waste.

  • Dont bother with the whirlpool thread listed by Icetrasher, its there but you have to read so much, and the poster there is trying to be too kind to the scammer.

    The Youtube video they link to is clearer and more precise. An excellent quick summary.

    Very simple.

    You have bought from Aliexpress. Deal with seller ONLY through AliExpress. Any attempt to have you use Paypal is a scam.

    I learnt the hard way by trying to deal outside once. (thankfully it was only a few dollars).

    You never close a dispute unless you get the correct items or refund sanctioned by Aliexpress.

    In every dispute be it, damaged, not as described or non arrival Aliexpress has found in my favour.

    Be polite with seller, but say no to anything outside the Aliexpress system. (To be nice I have even said I dont have Paypal. That stumps them)

    As the video says, dont be kind and change the reason for non receipt/faulty. Trying to be nice does compromise you and you will lose out. The resolution arbitrator will see you as dishonest so that raises doubt etc in their mind.

    Tips.

    I always acknowledge receipt of goods, this shows Aliexpress that I do work with sellers when things are right.

    I always contact seller first before opening a dispute. Usually at least a week before it closes. If they could be genuine they will extend date, if you dont get date extended, then lodge the dispute. This again reinforces your genuine credibility with Aliexpress. (This might not be needed but I have never had an issue with Aliexpress resolutions by playing this game).

    Remember also the original date on your purchase. There is the buyer protection scheme listed on the original post. Usually stating 90 day guarantee. Would you buy an item if they said it would take 6 months to arrive? Probably not.

    The seller can plead any constitutional right etc etc for non arrival, Covid, Post slow down, Chinese New Year etc, but this is your arrival guarantee. Use it.

    (BTW when Covid hit, I did agree to extensions past this on a few items out of "sympathy". But again never outside the system. 2 arrived late 3 never arrived (money back)

    https://sale.aliexpress.com/__pc/v8Yr8f629D.htm?spm=a2g0o.de...

    You paid for the goods. You buy because you want the goods. The seller must deliver the goods as described. Simple.

    You want to be so charitable, then ask them for an email address and paypal them some money to cover their Tesla purchase. 😀.

    Likewise if it arrives late, decide if you want to pay, contact them and get paypal email. But like when I bought a battery for a CB I already had ordered another, so I didnt need two, so no payment and it sits in a cupboard.