So I ordered a smart bulb from a store. They provided the response below. A few days later the refund arrived but did not include the gst I paid. I’ve asked for that to be Refunded but getting no response. It doesn’t look like I can dispute yet.
Is this normal or a dodgy practice where items aren’t shipped but yet tax is retained?
Response from supplier:
The message comes from order number xxx
we checked the parcel not pass checking by custom
it is returned back to us,but we have not receive it,
to save your time,we can refund you first
Do you have paypal account?
Pls send us your paypal account
We will refund you in 2 working days after you provide it.
Wait for your reply.