Got a letter about my service being caneled due to NBN rollout. So I called and spoke to a telstra consultant who assured me that 20/5 mbps on NBN would be a better experience for me than my current 100/5 cable for watching streams and streaming games. How can that be true? Isn't speed an objective measurement? If not what info am I missing?
I struggle think how I could get better quality streams on 20/5 than 100/5 it seems nonsensical.
Maybe they looked at how you actually use the ‘net and said that was all you need?
But if you have a family and stream/ game a lot you want, in the words of The Sisters of Mercy, more, more, more.
How did you get 100/20 cable? I thought it was 100/4.
But yes, the agent was probably a used car salesman before.
I got an email in about july last year where I was informed that both my speed and download cap where being raised at no charge to me. After a few teething issues due to old equipment I did indeed get 100/20 reliably after that. In brisbane btw.
100/5
oh yeah my bad when the speed upgrade was done the upload increase was around 20%. That and looking at NBN plans for 100/20 has fired my brain.
You should be able to move to Telstra NBN 100/20 plans for the same cost.
also, I agree with Takius, the consultant is bsing you, 20/5 is far too slow for anything useful.
You will have your Netflix 4K buffering at 20Mbps Download and most likely there will be hiccup here and there with 1080p. I mean we're living in 2020 and NBN in Australia is disaster with copper line. 50Mbps should be standard. Our 5G is just being the best haha.
I have a feeling they got confused maybe? The view is typically does 20/5 NBN deal better then ADSL 2+ (which I think is closer viewed as 20mbps down). Which the typical answer is usually year, as ADSL2+ usually reduces quickly over distance while you'd be getting internet from the node I guess so you'd likely get better speeds.
For example I think on ADSL we were originally getting 14mbps, but with NBN we were getting around 18mbps. I think a lot of people are moving from ADSL to NBN and they're wondering whether their speeds will be the same (so why move) or not, and the answer by staff is that its usually better (so its a common scenario I guess).
Thats the only way i can figure that the staff didn't quite understand the difference what you're talking about. Because no way can I believe it unless your cable was extremely bad (like essentially not even connected lol).
You're being BS'd, find another ISP…
call back. you'll get another person who likely don't mix up ADSL, VDSL and Cable talking scripts… Also recommend the previous one go on a little training.
"telstra consultant who assured me that 20/5 mbps on NBN would be a better experience for me than my current 100/20 cable for watching streams and streaming games"
I can just imagine the Telstra Consultant: *Slaps roof of Telstra modem" this baby can fit so many clients on the DCHP server
Also note that depending the type of technology you're getting, your experience with NBN will be very much a "YMMV" affair.
If you signed up to premium NBN 100 plan, you may not get what you paid for if you end up being hooked onto an inferior nbn tech such as Fiber to the Node or HFC.
If you're lucky to get Fiber to the Home or FttP it's usually a safe bet that you'll get optimal speeds.
Don't lock yourself into a lengthy 12m contract if you're uncertain about the network performance.
Thanks for the warnings about the various qualities of NBN. I know for a fact its HFC but "no HFC NTD" is what comes up on various websites in reference to the property. Any idea what that no HFC NTD could mean? Curiously a few reckon the property is capable of 250Mbps which I find hard to believe.
NTD - Network Termination Device. There’s no NTD on the wall for HFC NBN. The cable plugs straight to a Arris brand ‘modem’ that NBN will supply.
NBN are upgrading HFC to 250/25Mbps and 750-990/50Mbps between now and the end of next year.
I feel like most of these telco consultant have no idea what they're talking about. They're probably more used to convincing uninformed customers who doesn't know any better.
check with the TIO on their legal requirements to keep cable open or you and then tell telstra that you will continue till that ends on cable.
That consultant is bullshitting you.