Marketplace
Just wanted to share this with everyone hoping that this mistake doesn’t happen to anyone else:
Coming from interstate and moving into a new apartment unit, I have had to purchase new sets of furniture recently. I had done a great deal of looking and factored in free shipping as well as quick despatch hoping to get settled into the new place before I start my new job. I came across different websites and Matt Blatt stood out - their furniture items (image) looked very convincing as well as the price. I was excited knowing that despite my previous attempts at shopping around instore this would have been the easiest way to shop for furniture. And was I clearly wrong. I made a purchase of over $1200 that night.
Soon after, I had thought about looking at reviews and finally found out that Matt Blatt went into administration early this year and had now been bought out by Kogan - I picked this up earlier and thought about how familiar the website interface was but went ahead with the orders anyway. Fast track into a couple of days on delivery, I had a big sigh of relief knowing that the orders went through okay and got delivered after finding out the administration debacle with orders not getting filled after customers spent thousands of dollars.
Anyway, I am very frustrated and disappointed with the quality of furniture as I unpacked the boxes. It was clearly not what I paid for - really poor quality, the couch fabric was tough as sandpaper and I wouldn’t even sit on it- I would have been happier buying a Kmart furniture and not have to spend $594.00 for it!
So I decided to leave some of the boxes unopened and to proceed with returning the items for a full refund. This was where it went tricky and very dodgy. The Matt Blatt website does not exclusively sell the items but they have the marketplace where other third party sellers do — their terms include returns only if they deem so, and minus fees which cost almost half of the item price. To give you guys an idea, the couch which I purchased for $594.00 would cost me :
- Original dispatch fee $75
- Return freight fee $75
- 15% restocking fee $89.25
For the change of mind fees. This is ridiculous. Clearly its a vicious tactic so they can get away with returns and discourages customers to do so. I am
Just really disappointed with this and I would want to make a complaint to Fair Trade because this is a total ripoff.
Have you guys been in a similar situation? I just don’t know what to do, I’m on my own and I feel helpless.
Whoops it pays to do you research