@Krogers: ^^^ This.
Dell 27" QHD S2721DGF $469.60 (OOS) 38" AW3821DW $1799.20 (OOS) 27" 240hz AW2721D / 25" 360hz AW2521H Delivered @ Dell eBay » All Comments
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@userar: This list is in chronological order starting at bottom
https://offer.ebay.com.au/ws/eBayISAPI.dll?ViewBidsLogin&ite…
I'm in the first 40 on eBay and although I didn't receive an email, can confirm as of the last hour, the Dell site is showing mine as shipped with ETA of tomorrow, complete with tracking number.
Winner!
Congrats. I check mine…nope :-(
@OzLocutus: My status is also still the same. But after asking they told me that it's already handled by the courier and should arrive this week or early next week. They also gave me an tracking number and mentioned that it should be available in the next 24-48hrs.
Let's see..
@daniel1301: Surprisingly, mine just arrived. Works fine on the Ergotron. Kudos to Dell, seems they have chosen the overnight express. But they truly have to work on the communication beforehand. Better a reliable later shipping date than sending out an earlier date and delaying it couple of times.
Panel/Monitor seems to be flawless, at least in a bright room.
I was just on the phone with Dell support, and they said there is a shortage of supply for the AW3821DW and the ETA for new stock is 30th December. Doesn't look like the original delivery times before Christmas are going to be met.
I'd assume that's for "new stock" I've been informed all your orders stock are accounted for and on their way for delivery. I suggest waiting until 23rd before you assume Dell won't meet eta. And if they don't, I understand your frustration, but all I can do is stand by the information I've been given.
Hey LiMaaa,
How are the S2721DGFs going? How do we know if we are in the December shipment group?
Man im really hoping I get it before christmas. I bloody sold my monitor too early. Giant empty space on my desk lol.
Won't really know if you're in Dec group, can just wait and hope. A large batch is 1st week Jan shipment.
Hi LiMaa,
I also purchased during the eBay deal. However my shipping has been updated to delivery for Feb 2021!?
Shipped
Revised Ship Date: Feb 1, 2021
Delivered
Revised Delivery Date: Feb 3, 2021Can I expect the AW3821DW to be delivered by 23 Dec?
Generally yes, I'm just double checking today to make sure all 38" are on schedule.
OMG. It's shipped! Thank you LiMaaa and the gods you serve!
Which monitor?
AW3821DW
See nothing to worry about. :)
Another who has been on the AW3821DW waitlist (in Sydney), just checked and mine has been updated on Dell website tracking to show shipped and with tracking number (Startrack express service) so fingers crossed it shows up tomorrow (shows as despatched today from a Sydney depot so hopefully doesn't need to get too far!).
Hope more start seeing same over next few days based on LiMaaa's comment above and can enjoy new monitors before Christmas!
Awesome to hear.
Yes arrived on 17th. Haven't actually had a chance to unpack but the box alone looks amazing, looking forward to playing around with on the weekend.
Thanks LiMaaa - can't imagine it's been easy for you dealing with this on top of personal stuff the last few weeks. The effort, responsiveness and transparency is appreciated.
AW3821DW update for me:
"We apologize for the delay.
Thank you for your recent order with Dell. We are working to ship your order as quickly as possible. Unfortunately, the delivery date for your order to arrive has been updated to feb. 05, 2021.
Your order is very important to us. We apologize for any inconvenience this change in delivery may cause."
I honestly don't know how many more disappointments I can take this year.
3080 ordered within 40 minutes of launch – no ETA.
5900x ordered within 4 minutes of launch – no ETA.
And now the AW3821DW. Ordered in literal seconds and receiving it seemingly after everyone else.L after L 2020 has been.
Hopefully LiMaaa chases that up for you. That's just awful :-(. So you were one of the first 10 or so orders then?
Quite a shock to say the least, reading this email.
I was probably not in the first 10 orders, but the order was definitely placed within a minute. Dell were actually helpful with a hiccup for my order, in that the PPIBS20 code didn't apply to my order upon checkout.
They allowed me to cancel my order and re-order again via a custom listing - which was awesome. However, I would assume this action brought me to the end of the queue.
I thought that this would've been okay though, considering we were the first 100 in the country to secure this monitor.
…then Dell eBay stock were mis-allocated to direct Dell orders momentarily when it officially released five days later on their website, and now here we are.
I think that's just a generic eta delayed notice. I think you'll be okay, but if you want to dm me your order number we can double check this.
@LiMaaa: Thanks LiMaaa, we already touched base yesterday afternoon via DM. I believe you've sent my info through already to Dell - perhaps worth double checking.
I just got an email with the invoice of the monitor. Apparently dell customer reps say that its issued 2 days after the product has been delivered. Not sure what to make of this.
Got my invoice e-mailed to me this morning too, but monitor definitely not delivered yet!
Let's hope it means we're receiving it today
I am awaiting the AW3821DW. After being delayed 3 times, and now the latest delay being already overdue and hearing others getting theirs, I called Dell Support for information. They provided me the following:
- There is a unforeseen global part shortage for this and other monitors
- My order can be expedited once made, but until then there is nothing they can do
- Advised this means that the monitor is awaiting parts in a factory outside of Australia, before then being shipped to Australia and then shipped to me (and I assume all others still waiting)
- Advised that they don't expect stock until January 11, 2021 at the earliest.
I realise this contradicts what @LiMaaa has advised and assured it will arrive by 23rd of Dec and LiMaaa's statement that this Dell advice only applied to new orders - but am certainly nervous that 23rd December is rapidly approaching with nothing from Dell to assure that it is in fact on track :(
I understand your worry, I'll check in with Dell and find out if all aw38 orders are on track or not and post back when I get some info.
I have been in call with them multiple days in the last week, even escalating to their manager. It is clear they no longer have any stock. I was told that next shipment is early Jan. Well, that is extremely disappointing to say the least. So much for getting it before Christmas.
That's incorrect, even managers don't always have stock info cross departments. I've been assured stock for this deal is all accounted for and that all 38" should arrive before Xmas. Lets see what happens in the coming days.
@LiMaaa: Thanks LiMaaa. I really appreciate your assurances & am impressed by your ongoing efforts to support. I will stay optimistic!
@LiMaaa: Thanks LiMaaa, I really hope the manager is wrong because I really want this monitor badly before Christmas.
@LiMaaa: It is looking very unlikely now that this will arrive before Christmas. Looks like whoever gave you the info is not right. This is so bloody disappointing.
Just got my Dell tracking number over eBay.
eBay's estimate is delivery by 23/12/2020
Dell's estimate is 5/2/2021
Edit: this is for the S2721DGF
Im guessing your tracking number is just "DELLORDERNO87___________" right?
And clicking it doesnt do anything?
Go to https://www.dell.com/support/order-status/en-au/order-suppor…
Enter everything after 'DELLORDERNO'Yeah and im guessing yours says "In production" too.
I just checked my delivery status and it says it's been delivered. Been home all day and no monitor. On the phone with dell now. Ugh.
Mine's marked as delivered. My video doorbell appears show a missed delivery. Hoping I can pickup from a depo, cause I want it for the weekend, but I won't be home tomorrow :-(
They said that even though the status says delivered, it might not have been. What a joke. They will get back to me 1-2 business days apparently. I hope yours is at the depo. Hopefully you got a slip. let me know please. I'm southside.
I'm Queanbeyan. I got a slip. It says to call 6260 1412 between 7am and 9am only Monday to Friday to arrange re-delivery. Their address is 3/10 Tralee Street Hume. I don't even have a consignment/reference number on the slip. Perhaps just give them a call in the morning? I'm hoping I can pickup in the morning.
@OzLocutus: Hmmmm maybe I should give them a call as well to see what they say. I saw that it was in that same depot for delivery. I'm in Jerra pretty close.
@OzLocutus: Did your tracking on db Schenker say that yours had been delivered or that there was an attempt at delivery?
@OzLocutus: Hmmm mine just says last milestone: DLC. Wonder what that means. I guess we'll have to call tmr and see what's up.
@OzLocutus: Man I don't understand how this happened then. I was home the whole day. Ugh. I'll let you know what they say when I call up tomorrow. What time are you calling tomorrow so we don't clash with the calls haha
@Lossendal: Probably right on 7am. I have a dentist appointment at 8am, so don't wanna risk it going over time and not being able to call by 9am. Amazing there's only a 2 hour call window.
@Lossendal: Canberra City Dentistry in Civic. Has been convenient for me since I usually work in Civic, and I always aim for an early morning booking.
Been going there for several years. They've been very good. Also got a Smile membership which reduces the cost there along with my private insurance extras covering many things.
@OzLocutus: I see. Hope everything goes smoothly both monitor and dental wise. I'll let you know what I hear after calling them around that time too.
@OzLocutus: I got through. They said that they would be checking to see if the monitor came back. They said that they delivered it to me but no one was home. Ridiculous. Anyway they said that you can pick up if the the monitor went back to the warehouse 530am to 3pm. But they have to check the stock first though.
@Lossendal: Got through to them. They allow direct pickups from 5.30am till 3pm. So after my dentist appointment, picking up that monitor, and getting to work late, lol!
@Lossendal: That didn't come up, presumably because I have a delivery slip so I assume they would have it there. We'll find out.
@OzLocutus: Went there, picked up my monitor! Woohoo! Dropped it off at home, now to work. Hopefully setup tonight.
@Lossendal: Beautiful. No dead pixels as far as I can see. My issue now is Cyberpunk crashes every time just after I create a new character :-(
@OzLocutus: Man that sucks. My rig was barely getting 60 on ultra no rtx with my older uw monitor. Hope you find out what the problem is.
Which monitor?
The aw3821dw
I got a message from Dell this morning and the tracking number is one effing order number which when tracked says it just entered production??? The shipping date says it would be shipped on Feb 1st and arrival is Feb 6. WTF??? This was supposed to be a receive in December deal!!! Why would they mark it as shipped when its clearly not?
Basically on the same boat. Still waiting on a response by LiMaa regarding my order.
DELIVERY DETAILS
Estimated Ship Date
Dec 8, 2020Estimated to Arrive By
Dec 10, 2020Revised Ship Date
Feb 1, 2021Revised Delivery Date
Feb 3, 2021which monitor did you purchase, 38" or dgf?
I purchased the AW38
I've sent you a DM with my order number. Pls help
DGF. I just relocated to brissy and was looking for a monitor. Thought this would be a great one to begin with, unfortunately this has happened :(
mine just got revised to feb 05 and i purchased mine on 11/11 on the previous deal….. pretty annoying..
this is for the DGFFor a Company of this size to be so absolutely useless at shipping products and keeping customers informed correctly is a joke. I have come across thousands of companies 1/1000th this size or smaller that keep their customers informed 1000 times better and don't lie to them. This is unacceptable in my opinion. Even small ebay stores will update me with correct tracking details, no problem. Why's it so hard for Dell? I've read of people getting their monitors without a tracking update at all and Limaa talks like this is fine. I would be embarrassed to represent Dell if I were him. They have seemingly lied to him and let him cop all the flack in the comments here and I'm pretty sure he ain't getting paid for any of it lol. This is my honestly my first and last time I buy anything from Dell.
Ya I agree with you. Limaa was with us at every step and was also helping people who were no where connected to this deal. Now even he got a bad rep. Its bad how dell treats customers. Somebody should sue them.
Hi, I sent a message to dell via ebay regarding my delivery on ‘S2721dgf’. Dell told me to refer to dell order site ( which the est. delivery date is 23/01/2021) and added below comment as well
If you can still wait for the item, we would like to offer a complimentary gaming mouse that you can use with the unit. Hopefully, this will somehow help improve your experience with us. However, if you are no longer willing to wait, we can work on cancelling the order and provide you with a full refund instead. Please let us know.
Estimated delivery time on ebay was 14-18/12/2020. Should I expect my delivery to be made on 23/01/2020 or dec- early jan2021 as advised by Limaa?
Thank you!
They must be confused, the gaming mouse is for 38" purchasers. The dgf has an eta until mid Jan, this was always specified. It's nowhere near the ETA yet haha. I'll have a chat with them.
Just curious why the mouse is only for the 38" when their eta you gave them says sometime in December. Surely they wouldn't get bonuses unless it was delivered after December. Are 38" purchasers much more whiny than the dgf customers so they got a bonus?
Firstly $2000 purchase vs $400 give or take. Their stock was accidentally taken for Web orders which caused them a delay, not to mention coupon expiring issue which caused them to pay $20 more on the deal than some others. The mouse is valid compensation for them and fair.
DGF eta hasn't even come close and likely won't be delayed, offering the same compensation for a potentially on time order isn't valid. I've spoken to Dell and they confirmed the dgf orders are on track for eta delivery and that if there were to be compensation for delays it likely wouldn't be the same mouse anyway.
Just trying to be transparent with you guys so you have the correct info, that's all. :)
@LiMaaa: Sorry for only spending a measily $469 dollars, that's a lot of money for some people. Also I wasn't asking for a mouse, I just wanted to know why they were getting one.
So those waiting on the S2721DGF will get a complimentary gaming mouse for the delay?
Only if you complain about delivery delays I guess
But does that mean the ETA will be late Jan if I accept the complimentary mouse?
Well I'd assume not, especially considering there are no delays as of yet with the dgf haha.
Im waiting on my DGF and ive been offered a complimentary gaming mouse and I have accepted the offer so win win I guess.
My AW3821DW order delivery date was just updated to Feburary 1… is this a joke? I should have just gotten the cheaper Dell direct deal.
To the moderator who said it was better to pay more and get it sooner… you need to wake up.
Automated eta, likely incorrect. I'm not a moderator. Dm me your order number though as I'm curious to see the status of the orders receiving the ETA delay notifications. Cheers.
OK. LOL sorry for being so direct.
Why is there so much confusion in this thread? I thought LiMaaa was quite clear when he stated that the AW3821DW customers would get a complimentary mouse, and why.
It's a $1.8k screen and the first of them were supposed to go to the eBay Black Friday deal customers. Only a few days later people were able to cut out the middleman and purchase directly through Dell (+extended warranty and other benefits), for less. Then the cherry on top — the stock that was being held for eBay orders was used to fulfill Dell's web orders and those people got their screens immediately instead of Jan-Feb.
Why would Dell gift DGF customers a relatively expensive mouse? It's a $400 screen and the stated ETA of this deal is still 1 month away. The 38" customers didn't get something for nothing, and it certainly wasn't because we complained more.
Well they offered me a gaming mouse (DGF buyer) and I wasnt even complaining. Was just following up.
I accepted the offer of course. Wonder what mouse theyre going to give me.
Haha well they did say "gaming" mouse.
It sounds like there was some confusion. I wouldn't hold your breath mate.
Why would there be confusion. They knew full well they were talking to someone about their DGF order.
Either way, they gave me the option to wait and get a mouse, or cancel. I chose the former. I think I can hold em to it now.
@Jutang92: Hey it means nothing to me. Didn't want you to needlessly get your hopes up (or anyone else's) only to be disappointed down the road because that doesn't sound right to me. You're the only person here that has claimed that DGF customers are getting anything extra. Low level CS reps mispeak and/or get things wrong all the time. Good for you if you get something out of them for no reason whatsoever I guess..? More power to ya.
@HereForBargains: Just so you know, he is not the only one who got that message :). I asked Dell CS team about the delivery date as ebay's estimated delivery date was 18th the latest, and CS Team is the one who messaged me back about the complimentary mouse. I guess the confusion came from CS team's message, nowhere else
@Emilyb: Huh? Are you new to Ebay? That ETA is just a default estimation given by Ebay as far as I'm aware..?
You can't really set a delayed ETA or turn it off completely. Ebay will just give you an estimated date based on the shipping method being used by the seller. That's not Dell giving you that ETA or promising to get it to you by that date.
It was made clear beforehand in this deal that it could take as long as mid Jan before you received your monitor. LiMaaa has consistently said that the dates given in this post are the most accurate ETA. Both of you are dreaming if you reckon Dell is giving all ONE THOUSAND DGF customers a free mouse.
Don't get me wrong, major props if it's true. I'll be a customer for life if that's the case.
@HereForBargains: Well I guess I was lucky enough to get all my orders on time so far. It sounds like you are blaming on me and you know that right? All I did was to make a 'General enquiry' and CS team is the one to give me that reply with wrong answer.
@Emilyb: The guy is trying to convey that he doesn't care, but at the same time seems to care very very very much, haha.
@HereForBargains: Fair enough guys, I understand the confusion, but I have spoken to Dell and there likely won't be mice for non delayed dgf orders haha, if so likely a cheap keepsake I'd assume. We'll see how it goes. :)
@HereForBargains: "Both of you are dreaming if you reckon Dell is giving all ONE THOUSAND DGF customers a free mouse."
Not once did I say or imply that Dell is giving away gaming mice to all 1000 DGF buyers lol. Relax.
@Jutang92: Yeah some people got really offended over this hey lol. I have no idea why. I am also a DGF buyer and I also emailed Dell through Ebay asking about the delivery date on Ebay and the 25th Jan eta on their website. I asked why it was being delayed to late January and they responded with an email offering me to wait and get a free gaming mouse too.
Ultimately Dell staff have told me and others that we will get a gaming mouse because of the delay past the Ebay shipping date. I think we could easily hold them to this especially with an Ebay review of the email sent to us lol. I assume Ebay won't like companies lying to customers about free items for delayed shipping 😂
@Tythefly86: Yeah Im not sure why they'd be offended. Big sense of entitlement i think.
I had he same experience as you. They said they will provide details about the mouse when it ships but they confirmed its an alienware one.
Hell i dont even need it, but i aint saying no to free stuff lol. Maybe ill give it to a family member or friend.
Any news on pre Christmas DGFs? Haven't seen anyone receive one yet, thought I was in the first 150.
I had 3 customers contact me to let me know their dgf from this deal arrived. So some definitely have received them, but looks like a majority will get it the 1st week of Jan.
Awesome, thanks for the update!
@LiMaaa any update on the 38s from eBay? Are they still all expected for before xmas? My order via Dell Order Details page says (including the strikethrough dates)
Estimated Ship Date
Dec 2, 2020Revised Ship Date
Dec 15, 2020Shipped
Not availableEstimated to Arrive By
Dec 7, 2020Revised Delivery Date
Dec 18, 2020Delivered
Not availableThis is after 3 emails indicating delays and now nothing since the revised date.
I'm going to check eta and contact Dell today and get updates on all the black Friday deals. I'll provide updates when I have info, likely 24-48h.
@thelute: Same here.
DELIVERY DETAILS
Estimated Ship Date
Dec 2, 2020Revised Ship Date
Dec 15, 2020Shipped
Not availableEstimated to Arrive By
Dec 4, 2020Revised Delivery Date
Dec 17, 2020Delivered
Not available
S2721DGF - estimated delivey time 27th jan…
That's way out of the 18th Dec to 14th Jan time frame.Not cool!
Read previous comments or the OP before ranting. That is nothing to go by.
To be fair, such a huge company like Dell should get it right and not expect a customer to sift through a huge comment thread to find out that the date might be incorrect 🙄
Uhhh downvoted for telling you to re-check the terms everybody knew before purchasing? Why buy a monitor with an eta of Jan 15 and kick up a stink 3 weeks before that date?
DGF for me is estimating delivery on 29 Jan. Do we trust this date or is it inaccurate?
I have had that date from start. The other eta link says the item is out of stock at my local warehouse.
I’m happy enough to wait but I’m interested to see if Dell have the balls to have another sale on these monitors for Boxing Day sales considering what’s happened.
They better not.
Am i right in thinking they take orders from these sales then go and make them?
Can we all register for a free account on RTings.com and vote for them to review the AW3821DW please. Just in case it comes out to be a disappointment so we can cancel the order without hesitation before they deliver.
By the time rtings gets one of the monitors yours will be delivered haha. A few have contacted me and told me it's amazing anyway, so I wouldn't stress.
not stressing anymore because no RTX 3080/90 in sight yet and Cyberpunk turned out to be a disappointment. However, I still want it to replace my 3rd monitor, U2518D, for productivity so I hope it will be delivered soon @liMaaa. Thank you!
It is an amazing monitor. Worth the wait, but still Dell could have handled this much better, and I'm sorry for those who still haven't got theirs.
AW3821DW eBay order, no shipping notification yet.
I'm guessing there's no chance this monitor will arrive by the 23rd.
Same here.
Same here…AW3821DW eBay order. No updates and revised delivery date had already passed.
Estimated Ship Date
Dec 2, 2020Revised Ship Date
Dec 15, 2020Shipped
Not availableEstimated to Arrive By
Dec 8, 2020Revised Delivery Date
Dec 21, 2020Delivered
Not availableSame here. Waiting for news from LiMaaa still…
Same here :(
Also waiting, last shipment "delivery date" was Dec 17. Not a chance before xmas I am guessing now.
Tomorrow is the last day of my ETA delivery date, I hope it gets here. If not then I'm cancelling my order and I hope rest of you will do the same, we didn't sign up for a group buy. Be sure to leave your thoughts on the eBay review section or any other review sites.
Yeh, I'm looking into this and getting some accurate info pertaining to your orders. Star track had a derailment of one of their cargo trains carrying some Dell shipments, wether that impacted these orders I'm unsure of as of now. Hopefully I have something for you guys tonight or tomorrow.
Dell did assure me though, that if orders are delayed they'll do their best to rectify the situation for you guys.
Hey, I just wan't to take a second to thank you for your patience and assistance dealing with this situation. I hope you don't feel too disheartened getting caught in the middle of this s-storm. Unfortunately you bear the brunt of the frustration here on the frontlines but nobody is blaming you personally for the delays. This is a PITA for everybody involved. ;)
It's fine, I'm not accountable for anything more than organising these deals, so I don't take it personally. I understand the frustration and all I can do is convey it to Dell and help them address key issues and resolve things, that's my part in it.
Thanks for your kind words.
Hey LiMaaa i've been told the following from Dell re my AW3821DW order:
As per current update I would like to inform you that there is shortage of monitor and its first going to fulfilment by the logistic team and then delivery ,below mentioned is the fulfilments dates along with the total number of units.
12/3018
12/3063
1/627
1/1136
1/22*216The order will complete delivery based on first in first out model
Can we assume they won't be coming until 30 Dec at the earliest now?
I received a similar notice about my order, but only two dates with no number allocations:
"Predicted Fulfillment date as per supplier : First stock arrival date 30th Dec 2020 || Second Stock arrival date :10th Jan 2021 , the orders will be allocated and processed on FIFO basis, hence there is delay."
I hope FIFO means remaining eBay orders are first in, first out.
Some may be delayed, see my latest post. I'll be checking the shipping info on all the deals and providing info when I have it.
Thank you LiMaaa but you're not responsible for stock availability or delivery, I'll message Dell on eBay myself. On Dell's website it shows my ETA is 30 Jan 2021 and has been in production since 4 December 2020, WTF Dell?
My Estimated delivery for s2721dgf is Mon, 14 Dec - Mon, 21 Dec. But I haven't received it yet. Sent a msg to eBay Dell and they offer a complimentary gaming mouse if I'd like to wait. Otherwise, I'm free to cancel this deal. So?
The dgf has an eta of Dec - mid Jan. So it's not necessarily late as of yet, just depends which batch your in.
Is there any way for me to check which batch Im in?
Not really.
Hi LiMaaa, how do I got about cancelling my order for the S2721DGF and getting a refund on eBay if purchase was made via AfterPay?
I'm not specifically sure about after pay. Your best bet would be to contact the ebay team via contact seller and potentially also dm me your order details and I'll forward the request as well.
Hi LiMaaa, first of all, thank you for your amazing efforts in trying to provide us all with as much information as possible. Especially considering the time of year.
My question is regarding batches. Given that the DGF sold out in <3 minutes, how can it be split into batches? Should it not all be one? I definitely purchased the monitor in the first minute, however my ETA is showing as 30th of January, that's more than 2 months wait. Bit of a joke really (no fault of yours, of course).
Well in the seller’s account, we can see who ordered first, second, third etc. Dell can just send out units to the bottom first working their way up, in ‘batches’ according to their availability [of units]
@I Smell Pennies: Fair enough, that makes sense. What is this "sellers account" to see the ordering list, is it something publicly accessible that i can view?
Thank you for your response! Perhaps i wasn't as quick as i recall :)edit: the list i've found only shows the last 100 purchasers, can not see the first 900.
@Sharzil: No worries at all :)
No, you can only see in your own seller account. Try selling a few stuff on ebay and you will see. Ebay only shows most recent 100 for public viewers.
This is my seller history - So Dell will have orders 1-1000 with 1 being the 1st person who bought it and 1000 being the last.
@I Smell Pennies: Thanks for clearing that up, i totally misunderstood! I get what you meant now. It was just that someone said earlier that they were the 40th buyer and i assumed there must have been a way that they knew that.
Dell have been in touch with me and said that my unit should be posted tomorrow. Fingers crossed.
The tracking isn't even accurate from eBay. Where do we check the official tracking?
Google: dell tracking, go to their site and enter your order number without the "DELLORDERNO" bit.
Anyone with the AW3821DW having issues with underscan? Just realising I have massive underscan, and it seems with the Nvidia Drivers (running a 3080), there seems to be no way to correct it. Any suggestions?
what do you mean? for movies or games? if ur talking about movies, use VLC, toggle with the c button ;)
No, not movies. For normal desktop, games. Looked in Nvidia Control Panel, and I can increase the underscan, which obviously isn't desirable, but can't go the other way.
Alright, I see it's not meant to go right to the edge. Feels odd…just going to have to get used it to.
Hmm I dunno, mine is edge to edge when I tested out m$ flight sim…haven’t had much time to test any other games.
I know this sounds stupid but you're not talking about the actual borders of the monitor are you? The Aw38 renders on Dell's website are deceptive. It's not actually edge to edge. If you're talking about straight up thick black bars on either side of your screen, then no, I don't have any issues with over/underscan. Are you sure you have it set to the correct resolution? You might want to uninstall and re-install your graphics drivers if you've already tried everything else.
AW3821DW eBay order, end of 23 December - not delivered and it is yet to be shipped.
Only info I have now is that it is "on hold due to part shortage and will be fulfilled on 6th Jan 2021" according to a Dell Customer Care employee and Dell's email stating a delayed delivery date of 5 February 2021.
Not sure what to believe.
Yup same here. Really disappointed with dell.
Yep, not looking good unfortunately. Waited patiently for the 23rd, no update from Dell site. DM'd Limaaa, no response there either. Not sure what to do now.
Just received my S2721DGF today :)
What was the estimated delivery date for your S2721DGF?
It was initially stated as the 29th January however, I checked it again yesterday and it said they said they shipped it out yesterday (23/12). So to receive it today, I've got to say that's a pretty quick delivery from the time they shipped it out.
Nice man just in time for Christmas, thanks and enjoy!
Nice what state are you from if I may ask?
I got a response from dell recently.
Pretty much said they cant deliver this year and "maybe" by 1st or 2nd week of Jan.
Otherwise the late January date on the Dell order website looks to be accurate est date.
I was just going to forget about this monitor until i get an email update for delivery. The excited wait has gone, no more refreshing this page 😂
But your post brings me hope 😥I'm from NSW.
Fingers crossed you receive yours sooner rather than later
Thanks for the reply, I too am in NSW :(
Lucky you! Enjoy the monitor.
Happy holidays!
will be out of town for weeks. What do startrack do if no one home?
They take it to their depot for collection. Possibly a good idea to call them and organise a pickup date.
No AW38 Christmas present for my kid. Thanks Dell. Should have bought it cheaper a week later and cut in front of the first 10 people in Australia to buy it.
+1
Thanks Dell for allowing me to buy on Black Friday and expected shipping in February.So much disappointment in this deal. Failed promises after failed promises. And the silence is deafening…
Agree. My Dell order status has had no update after the last two delay announcements (last was Ship 15th Dec, Del 21st Dec…now both struck out in grey, no further emails).
I waited till the 23rd based on Limaaa's earlier advice…and dm'd him twice since that date as recommended if we didn't receive anything by then, but no response. I imagine he's inundated with many similar messages.
It'd be good to at least know if we are now wasting our time staying at home waiting for something that isn't going to come.
@cnd47: Agree with you completely. I stayed home the start of this week in the hopes that it'll arrive.
DM'd Limaaa too and advised he will get back to me within 24/48 hrs; this was on the 20th Dec.
In the future I probably won't be buying from Dell via eBay.
Why would they even allow customers to purchase when they know stock isn't available; particularly during the biggest sales of the year.
Extremely unprofessional and disappointed.
Just truly disappointing really.
My DGF order on ebay was marked as shipped on the 7th but when I track my order using the dell website it says my order is in production with a estimated ship date 25/01/2021.
takes 2 months to produce apparently
Hey guys, sorry for the unresponsiveness. I was consistently making contact with Dell up until Xmas eve and then needed to focus on family plans for Xmas.
The current situation is this, I haven't responded because I don't have much to respond with. Dell did contact me and alert me that some orders may be delayed due to some issues with star track and they'll rectify it for customers who didn't receive their orders in the specified time.
I am trying to chase down specific cases, order numbers and any undelivered orders from all 3 Black Friday deals and get accurate information about your orders and delivery. Contact has been slow, I'll assume due to Xmas and people celebrating with family, but I have resumed my efforts and I hope to get something substantial before NYE.
I'm sorry to those who didn't get their orders in time for Xmas, I do understand the lack of information / contact can be frustrating. I have personally responded to all 60 dm's to those who contacted me. I'll be contacting Dell to find out about specific order issues as well as those still waiting for their orders to arrive.
Some quick help:
If you need to update address, send the ebay team a msg requesting this as well as contacting me.
To cancel an order same as above.
To sort out star track delivery issues that require dell's approval contact me with all info you can provide.
Those asking if new deals for boxing day, no. Our priority is currently making sure all those who ordered get their units first. Dell website has some boxing day discounts.
To those who didn't receive their units by eta /Xmas. Will be looking to rectify this and get you your orders.
To those wanting an update when you can realistically expect your order, I'm on it. My priority right now is getting undelivered orders to their purchasers and accurate info pertaining to orders still awaiting shipping.
Thanks for the patience guys. Any questions just ask and I'll do my best to answer them.
Very disappointed with Dell this time around. I won't be cancelling the order but needless to say, I will not be buying from Dell ever again.
Contacting support, this is what they sent me the fulfillment dates along with the number of units.
12/30,18
12/30,63
1/6,27
1/11,36
1/22,216With 1/5 of the units being fulfilled one week after LiMaaa's promised date, it looks like everyone was part of a group buy or a pay now get it 2 months later..
If that is true (not sure I believe what Dell is saying anymore), then ebay purchasers should get theirs next week.
Hi LiMaa, I have direct messaged you yesterday morning about my dgf order and i am waiting for a response. Will be highly appreciated if you can reply back.
I'm sure Limaaa will see your DM considering they already stated they're replying to all DM's. Impatient much??
Yeh ill respond tonight and add yours to the cases I'm putting forward to Dell, then hopefully they can propose a resolution and we get things sorted for everyone.
Thanks LiMaa!
Merged from Late Delivery on Dell 27" Gaming Monitor s2721DGF from eBay
I've brought a s2721DGF at black Friday from eBay. The delivery seems pretty late, have anyone who brought received it yet? Mainly asking because the tracking has stayed on at 'Tracking provided' for like a month and they haven't responded to me.
I have heard that many who bought it at the last deal have had shipping issues. Many have not arrived yet
Ordered on BF, not received yet.
Has given me time to think about buying a gaming pc :DLiMaa's ETA on the deal was 18 Dec to 14 Jan. It looks like a few people have received their monitors but I have yet to get mine.
I contacted Dell they sent me the fulfillment dates along with the number of units.
12/30,18
12/30,63
1/6,27
1/11,36
1/22,216So I've just got a reply from dell and they said they gonna give me a 'complimentary gaming mouse'. Does anyone know what that is? Seems like the delivery is gonna be pretty late
Wait so are they giving out complimentary gaming mouses to everyone? Or are they just giving it to you because you contacted them about it.
No wonder they are giving that mouse away, mine arrived, but half the box was ripped apart and the stand was missing but monitor works fine.
@Rickko
Agree..wouldn’t mind a free mouse if they’re just handing them out..
Different monitor but similarly delayed… I ordered 2 monitors from the Dell website - S2421HS - on BF and got this email on Dec 10th (on order, the estimated delivery date was Dec 15th): "Thank you for your recent order with Dell. We are working to ship your order as quickly as possible. The delivery date for your order to arrive has been updated to mar. 09, 2021."
Different model but mine took one week to arrive in Sydney after being shipped. Now another week is gone, I still haven't even got tracking information yet. Seems like Dell Australia is disorganised big time.
Thanks to @LiMaaa, I have received my AW3821DW today!
My monitor was stuck in-transit with StarTrack since 16th Dec! (Black Friday order from ebay / Location:Perth)Hopefully you guys will get your soon…
That's promising if it made its way to Perth, I'd hope SYD and melb would be handled shortly as well.
Interesting, my order was showing up on Dell Order Support a few weeks ago, but has since disappear with the following message:
Order not found. Please check your entry or use another lookup option.
Try checking the order on a different browser, that's what worked for me.
Oh you're right. Checked on a different browser and it worked.
Thanks @LiMaaa,
My Dell order status had just been updated to shipped along with StarTrack tracking information.
Hopefully receive it in the next few days.
Cheers!
Which model?
AW3821DW
Mine too! Shipping says in transit and scheduled to arrive tomorrow. Yay! Thanks LiMaaa
I'm so confused.
My order didn't arrive by the estimated time of 21st December so I contacted Dell on eBay and resolved it to receive a complementary mouse and the order mid-January. Now the order has been refunded automatically despite no indications I wanted a refund and I have again contacted Dell. The order still shows shipping details on eBay and on Dell, the order is in production?
Really frustrated as I was looking forward to this ever since the day of the deal and now I don't know if my order has been cancelled in Dell's system…
Same here. Doesn't seem to be an isolated case.
Any idea what is going on LiMaaa?
Same thing here.
Just an update. Apparently starting a case caused the cancellation, just wanted to message Dell to find out what was happening.
Have contacted LiMaaa and Dell on eBay to repurchase the monitor but have not got any replies yet likely due to the new year holidays. Hopefully, when I repurchase it I will be able to get it this month and with the mouse!
Hopefully, when I repurchase it I will be able to get it this month and with the mouse!
Most likely won't be the case. I got a reply from Dell eBay Rep informing me that repurchasing the item will be treated as a new purchase, and will have a new ETA.
What the hell. Dell eBay just cancelled my order for the DGF's that I have been waiting for.
After waiting a month, Dell just refunded my order without any reason/notification.
Was only made aware, when I received a PayPal email notifying me that I've received a refund from Dell.
Hmm did you have back and fourth conversation with ebay team, where potentially they misconstrued your desire to keep order? It's kinda odd, ngl.
My last message with the eBay team was that I don't mind waiting.
@Krogers: I believe asking the seller about your order automatically opens a request.
The last message from Dell was that my order was coming early to mid-January. Nothing about refund/cancellation.
@RichardL: Yeah unfortunately if you select the wrong option it opens a request. eBay forces unfamiliar buyers into this scenario and gives the seller limited time to respond so to protect themselves sellers will refund if it hasn't shipped yet. The thing about these 'requests' is that it has a negative effect on 'seller metrics' which can't be reversed. eBay takes punitive action in the way of reduced visibility or increased fees for poor metrics. Buyers need to avoid opening a request wherever possible if the situation can be resolved through messages.
@Krogers: Thanks, i just closed my request. Hopefully everything eventually works out, not happy though.
Update
Here's the eBay Message I received from Dell, after contacting them:
Because the case was escalated, a full refund has been issued that also resulted for the order to be cancelled on our end.
Unfortunately, we have no way to reverse it as the transaction has now been considered as closed by eBay. Nonetheless, we checked this with our Head Office and we have been informed that we can arrange for you to repurchase the item, still with the 20% off. This will be treated as a new order. Let us know if you wish to proceed.
We'll see what happens…
I will most likely be seeing this reply too. I got the 'eBay refunded you' message today.
Update 2
Repurchasing the item will be treated as a new purchase, and will have a new ETA.
Looks like I'll be waiting a few more months…
Update 3
Received a new Order Number.
In Production: Jan 15, 2021
Shipped: Estimated Ship Date: Feb 17, 2021
Delivered: Estimated to Arrive By: Feb 20, 2021Yay…another month of waiting…
Update 4
Invoice received this morning with a new Startrack Tracking ID
and currently On Board for Delivery.Just delivered.
Wow. Mine hasn’t been cancelled. Yet.
Pray this is stuff up and monitors still come. A refund at this stage just doesn’t cut it.
Maybe you're gonna get refund AND the monitors?
A complementary monitor?
Maybe? I don't know, it seems unfair if they cancel so late after waiting, through 3 pivotal sales periods
I'm sure the cancellation is a misunderstanding, I assure you Dell won't just cancel for no reason, could easily just continue the wait. Those who got cancelled and/or refunded against your wishes, hit me up with a dm, order number ect. Please include model of item you ordered and deal link you ordered from.
Thank you @LiMaaa, my order has now changed to shipped and due today!
Much appreciated for the follow up and your assistance during the holidays.
Awesome to hear and no worries.
I don’t understand why people who ordered 2 weeks later already have there monitor while most of us who ordered on the BF deal haven’t even shipped for the dgf model. This is disappointing to say the least.
Because Dell DGaF about us
Dell had a lot of negative reviews on their site for their previous sale, they might be trying avoid a repeat of that by giving orders from Dell site higher priority?
DGF has an ETA of Jan 14th so I'm unsure why other purchase avenues affect you when the ETA was always specified?
Hopefully it comes before Jan 14th then.
It didnt lol
For those still waiting from the Black Friday deal, are your status updates same as mine?
My eBay page says:
estimated delivery 14-23rd December
(“Tracking provided”)Dell tracking site: “in production”
“estimated ship date 25th Jan”Most others in same boat/same status??
Yep, wouldn't look into it too much. Still sticking by Jan 15 eta given by LiMaaa
It’s feb 1st for me.
Did anyone else notice that the small thread in computing about these late deliveries has been deleted? Call me a tin-foil hat wearing sceptic but I feel that there's some damage control going on from Dell's marketing.
You may be a tin foil wearing sceptic, but you aren’t alone.
That's nothing to do with Dell, I assure you haha.
Honestly feel bad for LiMaaa with everybody here complaining non stop about not having a monitor that has a 14th of Jan eta. All the delivery dates were provided to you before purchase via the original deal post.
Agreed. The ETA's are still in the original post lol
It is just bizarre, who drops $470 on a monitor and doesn't look through the post, previous deals of this nature or even LiMaa's history on the site.
wth did this get downvoted to oblivion
I think people are misinterpreting this maybe? I took it as, why aren't people doing their research into these type of deals as there's an expectation of a waiting period. I honestly bought the DGF expecting to be waiting a month or so.
@pjammies: @LiMaaa your history on this site is you are transparent with delivery times and stock available. Which is no different to this deal. Pjammies is on the money.
It might be because of Dell's misinformation and having the 25th of Jan on their website for a lot of orders. Or I even saw a comment saying this:
**** I contacted Dell they sent me the fulfillment dates along with the number of units.
12/30,18
12/30,63
1/6,27
1/11,36
1/22,216 ****This would have me assume that at least half of the dgf units won't make it on time.
My AW3821DW arrived yesterday (31/12/2020) thank you LiMaaa. Although I haven't had much chance to use it yet, I have already noticed how buttery the move from 60Hz to 144Hz is in Windows alone. I am really happy with the monitor itself so far, thank you.
Ebay is asking for feedback for my Dell 27 DGF monitor … ( Me …. looks at my empty desk and wondering when santa (AUSPOST) is going to bring it)
Well Santa is blue = StarTrack
Hi LiMaaa, I received my AW38 from the ebay sale a few days before xmas. Somehow I've have just managed to crack the screen with a slight slip and minimal pressure with my thumb while adjusting the tilt angle.
I'm beyond devastated and have already reached out to dell support to see if I can get it repaired. I just thought I'd reach out to you and see if there was anyway you could assist with paid repair or whatnot? Either way I do appreciate the deal
Guys be careful, the pressure I applied was tiny. I've never even cracked a phone screen before :(
Hope they help you out. From my experience Dell are ruthless (I have a $3,000 XPS 15 4K laptop brick infront of me).
Let us know how you go.
Thanks mate, that doesn't sound good. I hope they'll offer something. Was honest about it & the dell rep seemed sympathetic.
It arrived on the 22/12 I went away on the 24-31/12 and broke it on the 1/1….Terrible start to what was supposed to be a better year. GL with the notebook!
Some credit card have insurance
Just an update, Dell is refusing to warranty (which I never asked for!) and there is no possible paid option for repair.
Only solution is to buy a new monitor.
I'm following up with my insurer and the ACCC (in regards to no chance at paid repair and the fragility of the lcd)I just want to repeat how fragile these curved lcd's are guys, without exaggerating.. A sturdy ant would've survived the pressure I accidently put on the panel to adjust the tilt.
In addition, I hate myself but I still love LiMaaa for the opportunity to own one of these guys for a couple weeks.
Thanks againOh bummer man, not sure what the ACCC can do when it’s not dell’s fault but good luck mate.
I’m still waiting for my day 1 dead pixel monitor to be replaced, but given the delays others have faced I’ll just wait it out…dell have been pretty good so far with updates etc@bowtiehoon: Dell is completely not at fault. Would've thought doing the right thing, taking 100% blame seems reasonable to be able to buy a new panel/repair? Just a real bummer man.
I guess my question to the ACCC revolves around the legalities selling a brand new effectively $2k+ product with no option for paid repairs at all. I don't know any other consumer products in this price range that has no option for repair what so ever. Doesn't help it cracked like an eggshell, if all else fails ill do a YT vid to show how easily these things crack. Since for some reason I can't leave a review on their site.
I'm not out for freebies or anything just some other option aside from paying $2250 and waiting another few months.
Thanks for letting me vent.
@consoles4fun: Followup from the ACCC in case anyone is interested
Your rights: spare parts and repair facilities
Manufacturers must provide spare parts and repair facilities for a reasonable time after purchase. This applies even if you did not purchase the goods directly from the manufacturer.
This guarantee does not apply if the manufacturer or seller tells you when you buy the product that repairs and spare parts will be available for only a limited time.
If the manufacturer is overseas and does not have a place of business in Australia, the business that imports the goods is considered to be the manufacturer.
Fixing a problem: what the manufacturer must do
If a manufacturer does not take steps to ensure that spare parts and repair facilities are available, they should compensate you for any:
drop in the product’s value losses caused by the lack of spare parts or repair facilities costs associated with returning the product.The seller does not have to fix a problem relating to spare parts and repair facilities.
@bowtiehoon: No this is for paid repair of an item I accidently broke. I talked to the ACCC and explained the whole situation.
EDIT- example would be a smartphone repair, all manufacturers offer a paid repair or replacement option if you break your 2 week old phone screen etc.
No doubt I'm an absolute dingus! But a manufacturer saying "only option is to buy a new one" isn't really acceptable in my view. I guess it's the law & vibe right?
@consoles4fun: Not sure if comparing a smartphone is fair, wouldn’t it be be like if you busted a tv screen? The cost of a shipping, new panel and labour/repair would not be worth it I’d imagine.
Hopefully your credit card insurance covers it!@bowtiehoon: Perhaps you're right, but the point is the cost of a panel has to be less than a whole new unit. This broken monitor surley has some value to dell, I presume this is how the refurb pool is established along with the ones received doa or damaged in transit etc. They repair & use those.
I just really don't understand why I haven't been offered $x and swap over.
That's all I'm asking for and I'm sure that it's not impossible or unreasonable.
@bowtiehoon: Wanted to do a final follow up for anyone interested.
Dell has re-reviewed and refused to help in anyway aside $20.50 off the price of a new monitor. Have said bring it on to any ACCC complaints etc.Moral of the story is NEVER admit fault and hope a company will help you out for being honest.
"It arrived like this" all day, everyday..
No way I can really assist with this as it goes through a different department, but I suggest explaining you got in on the deal, there were delays, which is why the mouse was thrown in and ask them to consider using the panel exchange procedure to help you out. Hopefully they take that all into account and sort you out.
Alright, thanks for the tip man.
Just got a reply from Dell eBay about the DGF, They said it's delayed due to covid (they didn't outright say it, rather referred to "challenging times") and if I'm happy to wait for the monitor they will give me a complimentary gaming mouse. Of course i accepted.
I've also filled in an enquiry form, but they only replied the following without offering any mouse…
*Good Day!
I apologize for the inconvenience caused
In reference to the order#
The part is under shortage due to high demand.
I have requested the concerned/ Buyer to expedite the fulfillment.
However I will be on top of this order to ensure the fulfillment
I shall follow up with the stakeholders and ensure the order is expedited, will keep you updated on the progress .
Please write back to me for any further queries, I am more than happy to assist you.
Roopa*Got the exact same copy and paste message too.
Did you open a request, when you asked the question?
If so, Dell/eBay will automatically trigger a cancellation and a refund on your order.
Yeah i did and i then read here about the cancellations so i cancelled the request, a few days later they messaged me with the offer. They just got back to me again saying the mouse will ship separately to the monitor and they will advise me of when each item has shipped..
Nice.
Unfortunately I wasn't so lucky.
Yep Alienware 310M
Messaged Dell through their website to avoid any ebay disputes or whatever .
Got told my monitor will be here by the 11th, happy with that.
Thanks for contacting DELL. Your order has been DELLeted!
So people who ordered DGF are getting a complimentary mouse if they message via EBAY. Will that come if we don’t message via EBAY?
I (and a few others above) messaged via Ebay and just got a stock standard response, no offer to speak of. Looking on the bright side though, at least they didn't cancel my order. >.>
I also go the offer after messaging them to change the delivery address last weekend
well I got the offer. I messaged like 2 weeks ago
Patiently waiting for the S2721DGF - they said 5th-12th with expectations leaning towards the 12th - has anyone else set-up their monitor yet? Thoughts?
Mine shipped yesterday via Startrack Express.
Yeah! :D as mentioned earlier in the comments, I was able to use the eBay shipping tracking number “ORDERNOxx” where the Xxs are the numbers - and I googled dell order tracking - put in the numbers and have the StarTrack number - and it’s coming today!
Super keen :D
I got an invoice today from dell for the dgf . No shipping info mentioned. Does it mean it will be shipped soon? Will I receive a separate tracking number when shipped? Thanks.
I randomly checked the Dell order status page yesterday and saw that mine had just shipped via Startrack with link to tracking page. I got the invoice email today.
Mine hasnt shipped. But my ship date has reduced to Jan 12. So thats something good.
You should get it 2 business days after the 12th then :)
@John Doh: It’s amazing haha. I’ve been on a 24” 1080p forever (at least 12+ years) and this is a game changer!
@SlifSlif: I know the feeling. I was on 22" 1050p for over 8 years and CRT before that ;) But I have used 2K monitors at office, so I believe I wouldnt be that amazed. I hope my GTX 1080 holds up till the mining craze is over.
Mine is still the same Estimated Ship Date Jan 25, 2021 expect 29 Jan :(
That has been a place holder since the beginning.
7 days countdown to delivery, can't wait!
My S2721DGF just arrived. Estimated ship date Jan 25th, arrived in Brisbane on the 7th.
Did you get a tracking number from StarTrack prior?
Nope. I had no shipping info or notifications from Ebay or the Dell Order Support site. Wasn't until I put my order number into this site that I found out it was coming today: https://dellpleportal.dbschenker.com.au/ETA/ETAquery
I’m still Jan 25th and that link says out of stock. Ah well.
Lucky you check!
Thank you for your inquiry, Your Dell Order No ##(##), having temporary out of stock of your item at our local warehouse. Call customer support on 1 800 812 393, If you would like our friendly agents to help you resolve an issue with your order.
@galileo: Mine said the exact same for a while until yesterday when it popped up with a link to StarTrack.
Mine did provide live updates for a while. But a week ago my order disappeared off the website, "order not found". Got a bit worried until StarTrack link appeared here yesterday https://dellpleportal.dbschenker.com.au/ETA/ETAquery
My monitor arrived last night. Didn't get much (any?) warning from ebay/dell. Think I checked dell tracking either yesterday morning or the day before and it said shipping: 1/2 and delivery: 6/2. Was pretty impressed when Startrack showed up in the afternoon.
Did the tracking update after you received it? Been out all day and wondering if it came
I checked the dell tracker and it says it was Shipped + Delivered. Under Shipped I've also got a link to the startrack tracker. I would imagine that if they'd attempted to deliver you'd at least have that.
Still waiting on the DGF delivery in Adelaide. My estimated shipping date was 25/1, yet looks like some have received it already with a shipping ETA in Feb. Hopefully it comes today before the weekend.
I got an invoice from dell before the monitor was delivered.
Well, still waiting. I've got a feeling it's not going to make the ETA.
Looking more likely that I won’t receive my dgf before the eta 14th of Jan 😞
same here. no change in order status, still showing arrival date as 29th of Jan. I won't even be home after this week so still hoping for a miracle
Its become apart of my daily routine to check the order status on Dell, then come here hoping for some information that I don't already know; it's sad, really…
I've been doing the same thing
Sameee. Wanted to enjoy the monitor during the end of year shutdown through gaming. What a waste :(
waited a long time for a cheap 3080 so happy to wait for this, but hopefully comes in a week
Still got 3 days until the deadline. Not looking good so far
Careful, the fanbois will jump down your throat for daring to think that you may not get it before the ETA.
I contacted DELL and not only has my ETA been pushed into Feb (like, seriously, what the f***) but to begin with the CS assistant on the other end was replying to me with details from someone elses order for an Inspiron 15, under a completely different order number to what i contacted them with.
3 days before the final ETA date, product still in production and unavailable. Not looking promising.
Sent an email to Dell and got informed that my order is under part shortage hold. I thought that there was stock held specifically for this deal…
They informed me that my order would get fulfilled on 3rd Feb 2021 and expected to be delivered on or before 7th Feb 2021. The original ETA of the order 29th Jan 2021 was a tentative date.
This is actually frustrating when my new pc has been built for nearly two months now and I can't even experience it properly because of these delays
I'd love to hear from LiMaaa to see if there is any accuracy in this.. It seems as if Dell Support are treating all of these orders as new from the dell site and not 'pre-secured- stock', hence every update people get is 'no-stock' or 'extended delays'.
I was more than happy to wait until the 14th, and I know Dell shipping can be incredibly fast (once dispatched), but it's looking very unlikely that the date LiMaa gave will be met for most people.
Agreed, was to my knowledge that these units were "secure" for LiMaaa's unqiue deal on ozbargain, though I might be wrong. Compensation mouse aint gonna cut it, might pull the plug and get a refund and avoid Dell from now on. The confirmation email even stated "Monitors and Accessories are coming from Sydney warehouses are usually delivered within 5-10 working days. Already complained that even when i myself a customer who is also local in sydney already waited this long.
Referred deal to a friend who wanted to upgraded 1080p 60hz to 1440p 144Hz+ gaming for their first time. Several gaming titles/expansions released last month. Coulda gamed together with the intention of using the awesome monitor. Oh well I regret referring them to the deal in a way.
Ordered Black Friday DGF, they replied to my eBay message late December 2020 saying to expect it to be shipped on the first or second week of Jan. Contacted Dell through the order support site today and got an email saying "Order has being under stock constrain situation and ETA for fulfilment is on or before 29th January". No idea what that means.
I've also been told my DGF would be delivered on the 1st or 2nd week of Jan and now they said they remain hopeful to get them this week.
14th Jan delivery starting to look bleak, emailed Dell and got the response that they were expecting a large shipment to their warehouse on the 11th. Since my previous email they have not responded since.
Gotta say I'm a little salty as my order processed 20 seconds after 7pm, would hate to know people who were afterwards are the ones receiving their monitors already. Two weeks of Christmas break left, come through for us LiMaaa!
Not to mention the fact that people with a Dell site ETA of February have already got theirs, while my 25th of Jan ETA is still waiting. Got me pretty salty. This is assuming that the Dell ETA is based on time of order, which would suggest that I was before them in the queue.
I think the Dell ETA is a load of crap, I encourage people to completely disregard it.
My 27" 4K monitor from Dell had an ETA of Dec 28 and I received it first week of December.
I got 12 jan delivery estimate and still sitting at in production, so oh well, I already waited for so long, another week or 2 wont hurt
Honestly feel bad for LiMaaa with everybody here complaining non stop about not having a monitor that has a 14th of Jan eta. All the delivery dates were provided to you before purchase via the original deal post.
Glad to see that you now have similar concerns as the others
Different concerns, not getting the monitor on time (14th of Jan)
Most people i replied to were angry about waiting the initial month.
2 more days, hoping for a miracle.
Given the variation in responses regarding DGF orders, I would take the below comments from a Dell Customer Care team member with a grain of salt.
" As per current status the new fulfillment dates is mentioned below.
12/27 - 214
12/29 - 240
1/11 - 602
1/14 - 616
1/19 - 832 "Evidently, this is the entire stock fulfillment rather than just the 1000 units allocated for this deal. Anyway, I hope you all (including myself) get yours soon.
just got a response from dell via ebay saying they have no stock and hope to get some in the next 2 weeks. Looking like a feb delivery at best.
This is after a few message through december with them saying i'd receive it first or second week of Jancopy and paste the reply from Dell. What a good CS. I am speechless
You have 2 option available mentioned below .
1 - Either wait for the delivery .
2 - Approve for the cancellation .
I've had my order pending since September (OzBaragin deal, around $507). LiMaaa will know who I am. Months and months of no news, only to find out that my payment had failed while everyone else got their monitors (found this out on November). I only found out via contact. There was no way of knowing as my order only said 'Pending'. To make it up, Dell would make a custom listing via eBay, made specifically for me, that would had been put up before Black Friday to ensure I would get the monitor with confirmed payment. I was PROMISED that I would get my monitor earlier than everyone else. And you guys can guess what happened. And considering the unlikeliness of Dell actually delivering monitors on the ETA, I probably won't be getting my monitor any time sooner.
The Dell team seriously needs to get a grip. I shouldn't have to be treated like this. The monitor should have been here, in my house, back in September 2020.
Didn't you check your bank transactions to see if payment went through?
I paid via Paypal. After I had purchased via Paypal directly on the Dell site, my Paypal told me the payment to Dell (recipient) was 'Pending'. No bank transactions ever occurred because Dell never ever accepted the payment.
Damn, that sucks…
Any update LiMaaa?
I would like to hear from the people who did get their monitors. what was their shipping date set to and when did they actually get it? Mine was supposed to be shipped 12/01 and arrive by 16/01. so far still showing as in PRODUCTION
My situation is exactly the same as yours with the same dates and not shipped yet. Is Dell Australia just a glorified drop shipping operation?
UPDATE from DELL 13/1 8pm
Thanks for your email.
The estimates available on the dell site are estimates only and subject to change once the item is for dispatch. As per the latest update we've received from our Head office, the unit is to be fulfilled by next week until the end of the month. We are continuously checking on the order and will update as soon as possible. We appreciate your continued patience and understanding.
eBay estimate - 12/01
Dell estimate - 30/01I sent a message via eBay on 5th Jan about the discrepancy and they said they were confident they can deliver within the eBay ETA. The monitor was shipped out on 6th Jan and I received it on the 12th.
Out of curiosity what time did you place your order/payment processed?
ebay: Estimated delivery Mon, 14 Dec - Wed, 23 Dec
dell: Estimated Shipping: 12 Jan, Estimated Delivery: 17 Jan.
Still in Production
Last day tomorrow. Been pretty silent 'til now. Hopefully it meets the deadline after the 6-week wait.
I don't think they'd make it before 14 Jan. They may tell you another week to wait. They may also think that after all, you have already being waiting for it for so long so another week shouldn't be a big deal. ;) Extraordinary customer service.
Messaged Dell via eBay and Dell today, only heard back through eBay. (pretty swift response) Est Ship was Jan 12, Est Delivery Jan 13
As per the latest update we've received from our Head office, the unit is to be fulfilled by next week until the end of the month. If you can still wait for the item, we would like to offer a complimentary gaming mouse that you can use with the unit. Hopefully, this will somehow help improve your experience with us. However, if you are no longer willing to wait, we can work on cancelling the order and provide you with a full refund instead. Please let us know.
E-mailed asking what mouse, e-mail confirmed Alienware 310M Wireless Gaming Mouse - AW310M
Which monitor did you order?
DGF
I've messaged Dell via eBay since I was expecting Est Ship on the 13th and Est Delivery on the 15th.
Waiting for their response but here's to me hoping they can switch it out for a wired mouse.
Had a look at the other tracking website (portal with captcha) and now shows:
"Your Dell Order No 87———(————-) has an ETA of Between 18/01/2021 And 19/01/2021"
No response on eBay yet
Mine doesn't even give an ETA
Which tracking method are you using?
Like @hexdoor one method for me now shows that ETA (18/01-19/01) whereas the other just says “in progress”@Hellcrusher3304: Damn, the captcha one is the one that’s updated for me. Fingers crossed we all get a delivery soon
Same with me.
ETA with captcha now shows: "Your Dell Order No XXX has an ETA of Between 17/01/2021 And 18/01/2021"
Order Details on dell has Shipped - Estimated Ship Date: Jan 27, 2021 | Delivered - Estimated to Arrive By: Jan 29, 2021
Well, so much for the 14th being the conservative maximum estimate, and that it would very likely come much earlier and certainly on track to meet the deadline.
It's 14 Jan now. Time is up.
LiMaaa has ghosted too and gone MIA. Disappointing.
Not responding to DM's or just not replying to the thread?
He's not been returning my DMs
@KevinT85: I messaged him twice. First to update my address, second to check if he received my message. Never responded
So… Pitchfork time? (｀ー´)ψ
"When will item(s) be shipped?
S2721DGF ETA: between 18 December - 14 Jan (or sooner)."This is a little confusing. "When will item be shipped" followed by an ETA (Estimated time of arrival). Shipping date vs arrival dates are obviously going to be different.
Did a quick search of my order number and it's saying "ETA 19/01/2021" so guess I'll continue to wait and hope…
Yeah through this link https://dellpleportal.dbschenker.com.au/ETA/ETAquery?Length=… mine says it has an ETA of Between 18/01/2021 And 19/01/2021.
Hopefully this means they've had a big delivery of stock today and we get a confirmation from the other tracking site soon because on there it still says in production.
My estimated shipping date is yesterday (13th Jan), let me know if you get anything from Dell!
Mine is now showing as an ETA of Between 17/01/2021 And 18/01/2021 as well after showing as parts not in stock, etc only this morning.
Here's hoping we get some good news next week!
Mine still says "temporary out of stock of your item at our local warehouse" on the portal and still in production on the website.
Exactly the same here, where are you based? I'm in Adelaide so perhaps thats why my ETA is a day later than yours.
@04jknowles: I'm in Melbourne so could very well be the reason.
The last monitor I ordered from them back in May was processed in 2 days and received the next day after so their shipping should be fast once it does eventually leave Dell
Yesterday I sent an eBay message just asking for an update on what is happening.
They apologised for the delay and offered me the gaming mouse
They also sent me a tracking link that shows my screen was shipped today but no arrival date estimated.
Was waiting till the 14th before sending through an email and chasing up on any status updates. This is what Dell came back with today:
"However we are experiencing a higher than expected demand and facing fulfillment delays for this Monitor.
Because of this the warehouse in Sydney is under shortage.Please be assured that we are doing everything we can to have your order delivered as soon as possible.
We have close to 600 plus stocks coming in on the 11th, 14th and 800 plus stocks on the 19th January, 2021.
Hence once stocks come in and gets allocated, I will share the details to you.We truly apologize for any inconvenience caused to you. If you have any questions please visit us at our Order Support Page.''
So it seems that they 180'd on the 1000 apparently allocated stock for us. Guaranteed that they fulfilled those website deal orders before us even though we ordered first, just so that they could do some damage control on those reviews. We'd all have them by now if the first 1000 DGF's allocated went to us. Surely it doesn't now take two months to fulfil 1000 DGFs if they are all prioritised from the deal in one block.
The way I interpret that email as a normal consumer regarding "higher than expected demand" - "Yes we placed orders far exceeding the amount of stock we have allocated for this deal and have placed an order to make up for it". Considering it seems like only a handful of peeps got theirs haha.
To calm down the eternal rage among us, heres a lil fun meme for ya'll: https://imgflip.com/i/4tr6gb
edit: disregard the US FRS emblem, just googled quick meme templates lol
Hahaha. You made me laugh this arvo. A hard feat… nice one.
Should i ignore the Anarcho-capitalism flag bow tie as well? :P
Dell ebay reply seems to be a copy/paste reply as it is the same as everyone else is receiving.
LiMaaa disappearing from this deal is more of a concern to me. After all this time waiting I have not received 1 email explaining the delays, they where happy to take the money but no correspondence since is very disappointing.
You mean the shipping update that stated that delivery was on schedule doesn't count?
I emailed and this was the response
"Dell 27 Gaming Monitor - S2721DGF is in Production and due to shortage there is a delay.
I will follow-up on the order and make sure the delivery takes place at the earliest.
The current expected delivery date is on or before 10-02-2021
Please do not worry, I have expedited the order. I will keep you updated for any changes to the ETA."
All I can do is laugh at this point
RIP, Dell's probably still digging up the raw materials
Oh even better, they've expedited my delivery from the 10-02-2021 to 20-02-2021. Prime service thanks Dell, I can see that my order is very important to you!
"We apologize for the delay.
Thank you for your recent order with Dell. We are working to ship your order as quickly as possible. The delivery date for your order to arrive has been updated to feb. 20, 2021.Your order is very important to us. We apologize for any inconvenience this change in delivery may cause.
For the most up to date information, please use the button below to track your order.
We appreciate your business and patience. Thank you for choosing Dell"
They sure do appreciate your patience LOL
Quite disappointed that the wait is way too long (DGF), but since they offered a complimentary gaming mouse worth over $100 I don’t mind.
Confirmed to be Alienware 310M Wireless Gaming Mouse - AW310M
Where's my crappy mouse I'll never use! All I got was a lame excuse. Boo
Same, lame excuse for me too…..
Interest payment for holding on to your cash for 3 months lol
Currently Dell are selling it for $79 on Ebay though so I wouldn't get your hopes up on selling it for $100+ lol.
https://www.ebay.com.au/itm/Dell-Alienware-310M-Wireless-Gam…I was looking because I was going to sell mine (already have a 2 great gaming mice) but looks like you'll be lucky to get $50/$60 for it without a warranty like you get if you buy off Dell. It's better than nothing but definitely not worth the $133 they claim it normally sells for.
Are AW3821DW Dell eBay customers still on track to receive their complimentary Alienware 610M gaming mice this month?
Just haven't received any further updates since LiMaaa's statement on this last month.
Just came here because I had the same question.
@LiMaaa: Would be nice to get an update on this one?
LiMaaa, please don’t be shy in replying to our questions and queries for our purchase please. We all know you are checking the forum as much as us and itching to comment. We would all appreciate if you are able to provide us an updated ETA of the DGF monitors considering the original ETA you put forward has not been fulfilled for the majority of orders 😁
(profanity) it give us 27ers a mouse too for missing the (or sooner) ETA.
My DGFs were meant to be shipped on the 12th Jan. Still says in production on the Dell support tracking. Portal tracker shows out of stock. Useless company, definitely going to be Feb at this rate.
Edit: just as I type this Dell sends me an email to tell me my order has now been delayed til Feb 21. I'm done.Just received an email from Dell eBay:
We apologize for the delay.
Thank you for your recent order with Dell. We are working to ship your order as quickly as possible. The delivery date for your order to arrive has been updated to feb. 21, 2021.Your order is very important to us. We apologize for any inconvenience this change in delivery may cause.
For the most up to date information, please use the button below to track your order.
We appreciate your business and patience. Thank you for choosing Dell.
Just got this email. Extremely disappointed! WTF
"Thank you for your recent order with Dell. We are working to ship your order as quickly as possible. The delivery date for your order to arrive has been updated to feb. 18, 2021."
same wtf
Original: Estimated Ship date: 12 Jan.
Email from ebay earlier: "the unit is to be fulfilled by next week until the end of the month"
Now: "The delivery date for your order to arrive has been updated to feb. 22, 2021"Exact same. Contacted on eBay today and was told by end of month, then got an email this evening Revised Delivery Date Feb 22, 2021
Same with me too. Had contacted them a few days ago and they told me my Black Friday DGF should be shipped between next week and the end of Jan. However now just got an email update saying the revised delivery date is now Feb 21st. :(
Next day it is now shipped. Dell are a bunch of clowns.
Same sh*t different day :D
Mine is in production and I doubt the monitors are shipped.
You guys are getting emails?
I'm scared of receiving emails now….
Yah mine too extremely disappointed.
How do they run a business like this.
Can Dell Australia be suspended from posting on ozbargain???"We apologize for the delay.
Thank you for your recent order with Dell. We are working to ship your order as quickly as possible. The delivery date for your order to arrive has been updated to feb. 20, 2021.Your order is very important to us. We apologize for any inconvenience this change in delivery may cause.
For the most up to date information, please use the button below to track your order.
We appreciate your business and patience. Thank you for choosing Dell."
Despite this email my order is now showing shipped with a tracking link……..crazy stuff - I guess I will believe it when I have it in my hands.
Same boat here I'm over it, 3 months to wait for a monitor it's a joke, is it being made in antarctica or something seriously how come Mwave seem to have them in stock but Dell doesn't :/
No sign of my dgf, very disappointing start to a new year :(
Email received at 11pm for my DGF order (ordered within first 300~ and Melbourne location)
We apologize for the delay.
Thank you for your recent order with Dell. We are working to ship your order as quickly as possible. The delivery date for your order to arrive has been updated to feb. 20, 2021.
Your order is very important to us. We apologize for any inconvenience this change in delivery may cause.
For the most up to date information, please use the button below to track your order.
We appreciate your business and patience. Thank you for choosing Dell.
https://dellpleportal.dbschenker.com.au/ETA/ETAquery?Length=… says "Your Dell Order No XXXX has an ETA of Between 17/01/2021 And 18/01/2021." but who knows anymore.
I think you're all good mate, I got the same message. I was able to access my order number through this site https://schenkermobile.dbschenker.com.au/ and it states Your shipment:[87————] has been already processed in the warehouse, no further changes allowed. Earlier in the day it gave me the option to change my delivery address and request a time of delivery. Im 99% sure you'll get the monitor in the next 7 days
Interesting, you're right, just checked again and now I have a tracking number. Just processed this morning, delivery ETA - 18/01/2021. Lucky us…!
@scaryhours: What the bloody hell same exact thing happened to me today apparently it's in transit now
I’m flabbergasted over receiving a revised shipping date in late February after already waiting all of this time…
Would have been good information to know that this deal was clearly a back order from the start, and they were just hoping to obtain stock to make the deliveries in the given window.
Feel like the PLE 3080 now
PLE 3080 was always told to be backorders, they cant conjure magic stock
also people who ordered launch night all have them by now
I called Dell a couple days ago, they told me that they were expecting stock around the end of this week and the DGF would get shipped next week. I messaged through Ebay yesterday and they told me the order will be fulfilled between next week and the end of the month. Now people are getting late Feb delivery dates. I didn't get any email like that, my Dell order details page hasn't changed since December, the Dell portal website never updated past "out of stock at local warehouse"… at least give everyone updates so I know whether or not to refund the order and just get something else now.
Still no email on delays but the portal website updated with the 18 or 19 Jan ETA, if anyone is having a similar situation. Guess we just wait and see
No emails received lately.
However recently via the dellpleorder site, has been updated from out of stock to ETA delivery on the 17th or 18th of Jan.
Then again, its obvious we cant try any of their tracking dates at this point. For all i know they can just keep shifting dates further. Who knows what they'll do.When I checked this morning my DGF order was still showing the message saying out of stock at local warehouse now its showing.
Your Dell Order No …. has an ETA of Between 21/01/2021 And 24/01/2021. My order was one of the later ones too went through 7:01 pm because of poor mobile reception. I didn't seem to get the delay email still I'll believe that ETA when it actually is confirmed shipped with tracking.I have not received any emails. This morning my order has been updated to dispatched, eta 18th Jan. Progress finally!
Also got the delayed email, new estimate listed as the 21st of February. This is just getting sad now. Whatever happened to the orders being filled based on purchase time? My paypal receipt clearly states "19:00:24 AEDT" so I can't have been too far down the queue…
If they actually didn't have stock and didn't intend to deliver by the timeframe indicated, it's straight up illegal as they've already taken the money.
If anyone has the time and/or will to do something more than just having a whinge on OzB, you can check it out here:
https://www.accc.gov.au/consumers/sales-delivery/non-deliver…Thank you! Will definitely look into this 👍
I had too much faith in Limaaa, defended her/him against other posters, and reserved my judgement until the very end. I purchased the DGF 20 seconds into the deal and then still nothing.
Have to say, I'm very disappointed.
Me too. Seems like Limaaa has gone ghost on this deal 🙄
My DGF still hasn't changed from it's ship date of the 25th of Jan so I hope it gets here by then. I am going to be so annoyed if I get an update saying it's coming in February like some here have stated.
It seems that we bought it with the cheapest price so they wouldn’t put us in the highest priority. In the previous posts, someone already got monitors with the slightly higher price after our Black Friday deal. That’s really FAIR. I guess we have to wait for a much longer as the cost of international shipping has been raised absurdly in recent months whether via airplanes or ships due to the pandemic. I doubt there are no incentives for Dell to pay this high shipping cost to fulfil our cheap order.
Exactly this. There was no priority nor allocated stock for us all.
Maybe you are right. I bought the first DGF from ebay on black friday, and paid $469. The ETA was 14th of Jan, but it is changed to 19th of Feb now. I bought another DGF from dell web site on 28th of Dec, paid $520. The ETA is 11th of Feb at the moment. But not sure if the ETA for the second DGF will be changed in the future or not.
As this is my first experience with Dell, I would of thought they'd do orders as a 'first come first serve' basis like most businesses
Purchased my DGF 22 seconds in and got the email yesterday about it being delayed till the 22nd Feb lol
Also I get it that there are inevitable delays these days, but having that initial mentality of a 'set' delivery period does come through as a disappointment when it's not met.
Can't really help but wait I guess..I also just checked the Dell portal and mine now says "Your Dell Order No 8xxxxxxxx(4xxxxxxxx) has an ETA of Between 21/01/2021 And 24/01/2021" (delivery to Perth)
Dell is clearly not very smart. I checked this website and it says my delivery is due between Sunday and Monday. Pretty sure no one does deliveries on a Sunday lol.
Seeing all the comments here about delay I have serious doubts I will see it on Monday especially seeing there are no tracking or shipping updates for this apparent Monday delivery 🙄https://dellpleportal.dbschenker.com.au/ETA/ETAquery?Length=…
"Your Dell Order No 876454xxx(457374xxx) has an ETA of Between 17/01/2021 And 18/01/2021"Haven't received any new emails regarding the late Feb ETA date change. Mine still says "In production" on the website tracking, and "Out of stock" on the tracking portal.
Dell did email me back through Ebay though apologetically and offered me the complimentary gaming mouse for waiting. The email stated that they were experiencing service impacts from the Warehouse and Logistics side due to the overwhelming number of orders received during the Black Friday sale that has resulted in some delays. They assured that "they are working very hard in getting the unit dispatched the soonest possible time."
But yeah, no new ETA timeframe for me.
"Your Dell Order has an ETA of Between 18/01/2021 And 19/01/2021."
So despite receiving an email last night from Dell saying my order had been delayed a month, visiting the dellpleportal tracker today now shows my order has an ETA between 18/01/2021 And 19/01/2021 also. Previously the tracker had said out of stock. Will wait and see I guess.
Yes the portal said oos yesterday. But I haven't received any email from dell
Just checked now on the portal and within the hour its now updated from out of stock to "ETA of Between 19/01/2021 And 20/01/2021"
I checked the dell portal yesterday and had my status change from "out of stock" to "ETA of Between 17/01/2021 And 18/01/2021" and i have now checked again to find that it has been shipped via star track and will arrive on ETA 18/01/2021. (DGF monitor, location Vic). I assume the dell portal maybe the most accurate from what I've seen from people on this forum
My estimated despatch/arrival for the DGF was originally Jan 13th/18th per the Dell portal. The DBschenker portal was updated recently to say ETA 18th-19th. It was shipped today.
So maybe the revised ETA's are accurate?
Which site now tells you it's shipped?
DBschenker stated it was shipped with a tracking number but it wasn't reflected on the Dell portal. After a few hours the Dell portal now shows it as shipped too.
Mine was also the 18th-19th this morning and just checked the DBschenker portal and it has been shipped with Startrack today.
Mine has update to this
Your Dell Order No (xxxxxxx) has an ETA of Between 18/01/2021 And 19/01/2021.
Same here.
Your Dell Order No xxxxxxxxx has an ETA of Between 18/01/2021 And 19/01/2021.Had eta of Between 17/01/2021 And 18/01/2021 on the search eta site (https://dellpleportal.dbschenker.com.au/ETA/ETAquery?Length=…) Just checked then and it was dispatched today, hopefully others who have the same eta get it dispatched soon.
Thank you! Used the link and mine is now dispatched with Startrack
Seems mine is dispatched as well after checking this link with my DELLORDERNO87———-.
Still disappointed I didn't get by the weekend, but if it truly does come by Monday next week, then it should be ok.
Has anyone gotten a tracking number for the mouse if it’s being shipped separately?
I accepted the mouse a few weeks ago but haven't received a tracking number yet
What in the hell is going on over at DELL? There are 4 sources of information and all 4 are giving completely different answers.
Dell Ebay says it was shipped on the 7th of December!
The Dell website says In Production with an ETA of Jan 30th, it has said this since day 1.
The Customer Service rep who emailed me said ETA of Feb 7th.
The Dell Portal (not even sure where this came from, just checked it now) says that it was shipped today 15/01 and ETA of 18/01.This level of incompetence is beyond a joke. I will NEVER be buying from Dell again, even if the price was good and the long wait was expected, i can't get over how bad this mess is.
Exact same as me lol
Me too! This is my first purchase of a Dell product and it will certainly be my last. The amount of misinformation given about shipping is beyond a joke. I hope the monitor is good and not defected because I would hate to have to deal with Dell customer service. The gaming mouse they offered is probably gonna take 2 months to come as well. I am still stunned that such a big company like this can stuff it up so badly. I have bought off tiny Ebay stores that give me correct shipping dates so why is it so hard for Dell? It's absolutely ridiculous!
According to that Dell Portal my monitor has been despatched today and I now have a Startrack URL. Where did this Dell portal site even come from? I hope it is accurate lol.
According to Startrack it will arrive on Tuesday
the dell portal comes from the ebay email that gave us the dell order number (sent 7th of Dec). Here is the email for reference
"Dear Customer,Thank you for your recent order from our Dell eBay Store.
Your order has been processed and it will be on its way to you soon. You may track the progress of your order by following the steps below:
Option 1:
a. Visit the Dell Site through this link: https://www.dell.com/support/orders/au/en/audhs1
b. Enter your Dell Order Number uploaded in your eBay order that starts with 87XXXXXX and click submitOption 2:
a. Visit our Global Shipping portal using this link: https://dellpleportal.dbschenker.com.au/ETA/ETAquery
b. Enter your Dell Order Number uploaded in your eBay order that starts with 87XXXXXX and the captcha shown in the box, then click submit.
"Thanks Barry, makes sense! I share my eBay account and don't get the emails.
On my startrack it says ETA 19/1 but it also says "Truck out" under consignment…. What to believe….
truck out just means it's left the depot that Startrack received it.
i.e. Mine is being delivered to Adelaide and also says truck out in Sydney
Checked today and by surprise have a startrack number/link
From syd to melb so will assume early delivery next week.
Fingers crossed for the rest of OzB fam getting theirs soonI contacted dell today and received a reply offering the mouse and also gave me a StarTrack link.
Can’t wait.
how did you contact them?
ebay
Yep, as Freestyle said, just an ebay message. They replied within a few hours.
My eta was changed from Jan 12-13 to mid Feb (all within past couple days) now it says its been shipped via dell tracking dispatched from Sydney, new eta is Jan 18th (QLD here)
also got a free mouse confirmation, fingers crossed for Monday now.Mine has also changed from 19/2 ETA to shipped today, delivery 18/1. Nothing about a mouse for me though.
Dell has monkaS'd reading the forum for the past 2 days and now starting to dispatch units.
Just a reminder to all, mouse will be shipped separately. Wouldnt be surprised that the mouse is low priority and will take another few months to get 😂
my delivery date was estimated like a lot of you for the 17th jan via the dell portal. i called the customer support and asked when i would realistically expect it and was told itd ship by february 3rd and to expected before the 8th of feb. weather this is accurate or will be the same for everyone felt it worthwhile sharing .
wether it makes any difference but i also finalised my order within 23 seconds so i thought id surely have been one of the quicker ones
worth adding to this i just received an email as of 2:21am with a delay up until February 21st (location ; Metro Melbourne)
extremely annoyed to say the least
Got the delay email as well from eBay but also says delay on the dell portal, email to dell support gotten a generic email and email to dell ebay same thing and offered a free wireless mouse.
But checking the DBS portal reveal a difference story, dispatched and onboard with StarTrack, I am located in sunshine coast QLD. ETA: 19/01/21
Consignment : SCSXXXX
Reference number : 87XXXXXX (DELL SHIPMENT ORDER NUMBER)CreatedReady for Pick-upPicked UpIn TransitDelivered
TypeDespatchServiceEXPRESS(EXP)Despatch DepotSYDNEYDespatch Date15/01/2021Delivery DepotSUNSHINE COASTETA Date19/01/2021Proof of DeliveryQuality ControlStatusIn TransitScan DepotScan Date & Time15/01/2021 11:26
Number
Consignment
Scanning Date & Time
Scan Depot
Scan Description
1 SCSZ0XXXXX 15/01/2021 09:54 SYDNEY Label Scanned In Transit
2 SCSZ0XXXXX 15/01/2021 09:53 SYDNEY Truck Out
Filter Scan Status
All
Displaying 1 of 1 Freight Items
Label Number
Last Scan Date & Time
Last Scan Depot
Last Scan Status
SCSZ01xxxxxx EXP00001 15/01/2021 09:54 SYDNEYHad delivery date ETA of 25th of Jan. Today it has been shipped with star track with a delivery date of 18/01/2021
My dgf order got shipped today
my dgf order has also shipped with startrack tracking. It was showing ETA for Jan 25th on Dell.com, then I tried https://dellpleportal.dbschenker.com.au/ETA/ETAquery? and suddenly today it has been shipped out. Dell.com tracking has just updated as I was typing this message.
same as you guys, it finally shipped today, arriving day after tmrw (apparently)
That took so long lol
Looking good boys, get ready to strap in for the dileMaa if any of these panels are faulty!
Hoping for no dellemmas after this dellayed dellivery
Hopefully these monitors are Dellicious from the get go!
if I get anything faulty thats it with Dell for me
My previous experience with them was good and their monitors lasted much longer than any others I bought which is why I jumped at the deal, if price was by main focus i'd have just gone with Gigabyte
Shipped today, had delivery of Jan 17 then Feb 21st yesterday
I'm also in the "shipped today" bunch, but had a strange twist to it! I received 2 emails from StarTrack, first at 12.30 saying 'On Board for Delivery', second at 3.30 saying 'Delivered'. I wasn't at home but knew my partner was, so I texted just to check that everything had gone well.
She texted back to say no delivery, no nothing. Searched everywhere around our place (part of a development, couriers hey confused all the time and just drop shit at random neighbours houses), but nada.
So I check the tracking details from the email, it says delivered to Melbourne (where I am), and signed for by "Tim T" (not my last initial). Straight away I'm freaking out thinking delivery person has helped themself blah blah stupid paranoia.
I finally, 2 hours later, check the Dell page for my order to find contact details to start asking questions, and it's giving me a different story. Still with StarTrack, but on a truck from Sydney, "In Transit".
So I've somehow got emails about a different delivery, not for me, but for someone in the same city and with the same name, on the same day as I'm hoping the DGF finally gets delivered. Absolutely put me through the ringer, thinking how am I going to get StarTrack/Dell to believe I didn't get it delivered etc etc. In the end, must have just been a mistake from StarTrack, and they've attached my email address to a different delivery. Really bizarre, but a great relief when I realised I didn't have to chase it up (yet!)
some newbie fcked up i'm guessing
Weird (profanity) up, to link my email to a different delivery. Would have thought this would all be automated these days anyway?
think they have to click 'delivered' on whatever app/device they are given
Dbs portal now showing ETA 20/1-21/1 vs the 20/1-24/1 it showed yesterday though still not showing as shipped meanwhile the dell order support page is now showing. "Order not found"
My order number in the Dell portal now leads to a "This information is temporarily unavailable. Please try again later" page. I did get an invoice email from eBay though, which others have said is a sign of imminent delivery
Same here no order. But I did an Invoice emailed to me? Is that good or bad??
EDIT : Looks like I have a star track Tracking and its in SYD at the moment. DEL estimated to be 18/01 (Monday)
No startrack email/ tracking for me still, and now my dell tracking page on the website has become unavailable, and ''order not found"
Me too wtf
It's almost like they intend to give us heart attacks.
Daily dose of anxiety
It's as though they think if we die from heart attacks, they get to keep the monitors and money right? that's how it works right?
Same thing happened with me on the dell website but i think the dell aus website for order support is bugging out and redirecting to the dell US order support which comes up with order not found. I tried again a few times and just now it sent me to the dell au site correctly which showed my order tracking on it. You can tell if its the US site when the url has en-us instead of en-au.
Yeah, that fixed it for me. Still no star track tracking though.
Thank you, this was the issue. For others having this issue (on a mobile browser), go to the Aussie Dell page, click on the "Menu" button on the right hand side, click "Support", then "Order Support". Should take you to the Aus version of the page
I had this as well. Read this post and found this link where you can search your order no. Found my StarTrack details here!! Super excited!
https://dellpleportal.dbschenker.com.au/ETA/ETAquery?Length=…
Your Dell Order No 87xxxx(xxxx) has an ETA of Between 17/01/2021 And 18/01/2021. Call customer support on 1 800 812 393, If you would like our friendly agents to help you resolve an issue with your order.
No StarTrack details …:'(
Same here
hmmmmm…. Not sure what to make of this:
DBSportal: ETA of Between 17/01/2021 And 18/01/2021
Dell: Order not found (was still In Progress yesterday)I am getting the same thing
Same here, highly doubt it'll come by Monday given no tracking number….
Apparently mine got shipped yesterday and got a invoice along with it (living in Perth btw)
That's weird. Living in Perth as well but:
DBSportal: ETA of Between 20/01/2021 And 21/01/2021
Dell: Order not found (won't take me to the en-au site no matter how many times I try)
EDIT: copy and paste this in a new incognito window
https://www.dell.com/support/order-status/en-au/order-suppor…No invoice. No Startrack.
I placed my order within 30 seconds of the post going live.
Despair and sadness.
I'm on the same boat as you - Perth-based and also ordered within 30s.
Surely we should expect an update early next weekYour Dell Order has an ETA of Between 21/01/2021 And 24/01/2021.
In Perth also
My mate got issued a refund… anyone else got this problem? Zzzz such a pain
yeah some people back on page 13-14
weird. Saw some comments mentioned about complimentary mouse if you decide to wait for longer for shipment or refund if you decide to cancel.
My mate's order got automatically refunded message today out of the blue.. even when he already received invoice and 'shipped' status at one point.edit: just checked tracking on dell's website again and says shipped and in transit according to Startrack too. ETA 18/01… I guess we'll see how it goes tomorrow.
mine's the same, I'll reply here if I get it lol
@DarkNexy: They tried delivery like early morning, I wasnt even awake yet lol and apparently now they took it back to the depot
what a shit courier they sent it through, apparently they cant even leave it on the local auspost
I told them to deliver tmrw
Still haven’t got an email from StarTrack or DELL and the eta is 18/01/2021 on the DELL dbs website. I don’t even know what I should do at this point.
I am in the same boat
the same finding.
I just found out that the dbschenker site is really unsecure. You can type in random order numbers and find out other people's ordered items, names, addresses and phone number. Is this a common thing for order tracking sites?
Yeah, you are right. Though the information is only available for order numbers with a Startrack link.
My DGF arrived just now :)
did the portal give you a startrack shipping number? my portal has ETA 18-19 Jan but no Startrack so i've got low hopes.
yup :) hope yours come soon
No StarTrack for me yet even though the ETA on the portal is 18/1-19/1. Knowing my luck, it will probably come last and with a dead pixel.
Mine was just delivered about 10 minutes ago :D
checked this morning it was ETA 18/1-19/1, now it's 20/1-21/1.
i have no more hope in this dogshit, now i'm just hoping dell can actually gimme some shit before feb.
Mine changed to 19/01-20/01.
No tracking information.Mine has also now changed to 20/1-21/1.
I also received this response from Dell this morning: "We have already been receiving the stocks in our warehouse and as per our teams, the pending orders are expected to be cleared out within the month. We are unable to provide a specific date when your order will be fulfilled because they will be dispatched per batch."
Mine just shipped!
Mine just got delivered!
Update: Just got my StarTrack tracking and have been told that it has been dispatched. This is all shortly after them changing the ETA for me to 20/1-21/1.
Finally! Looking good.
Yep also had 20/1-21/1 ETA but its now dispatched just scanned via startrack at 11:46 am Startrack express is normally pretty quick should be here before there last given ETA hopefully.
From startrack:
1 item on the way
Estimated delivery by Tuesday 19 January*Is it real?! Fingers crossed!
Just checked the Dell dbs website and my order is already in transit from StarTrack but didn’t receive an email. The monitors are finally being delivered!
previously 17/01-18/01 eta changed to:
19/01-20/01 , now dispatched with startrack.
nsw order so should get it tomorrowIt arrived.. I'm so happy right now!!!!! Dell website said 21 FEB ( was originally 17th JAN) so not bad just a day late for Dells website date. Not the ebay date pre xmas 2020
Mine have been dispatched arriving tomorrow. Can't wait
Mine arrived!!
Finally. Mine also arrived to Melbourne metro today! Excited to set it up
Mine just arrived right now in Sydney. Thanks Limaa.
Mine arrived today in Gold Coast. Shipped on Friday, invoiced Saturday, and arrived today.
A weekend late from ETA, but nothing too drastic. Hope everyone else gets theirs soon!
Also Gold Coast but mine is shipped today and ETA tmr.
GC here got mine an hour ago
Delivered. May the pixel gods show us mercy.
Mine shipped today after an initial delay to Feb 18. Should be here on the 20th. Then I have to worry about too much IPS glow and needing a replacement…we'll see what happens.
Mine arrived today. A bit late to the original ETA but not too bad
Super happy with the monitorDell website showed an updated ETA for me on Friday 15/1. Got a startrack tracking link later on the same date
Mine shipped today (ETA tomorrow) no word on the complimentary gaming mouse tho
Monitor was set to be delivered yesterday. Looks like StarTrack ran out of time and marked it as incorrect address at 4:58pm (I expect they deliver 9-5). Dell has cancelled my order. Unbelievable…
Damn. Assume after that update you checked your address worried af and it was all correct/accurate too :(
my mistake, mixed order number. the fault lies with StarTrack - the address was correct
Mine arrived late yesterday. Yet to set it up, unbox it. Lotta questions from the missus. “I told you about this months ago remember?”
Sticker on the box suggests manufacturer dec 2020
I got mine today but its not turning on at all, anyone has any ideas?
Took me a minute to find the power button, it's on the bottom right, not with the other buttons on the back.
lol are you serious, why is it hidden
thanks a lot
Mine arrived this morning after a missed delivery yesterday (StarTrack deliver early in my area it seems! Not great for a shift worker…). Seemed like it was an automatic redelivery attempt the next day, couldn't get anything going on their website using the card they left (kept telling me my order wasn't showing up as a missed delivery), so if you do miss your delivery don't stress, they should try again the next day.
Display seems nice, not setting my world on fire but a big step up from what I had previously. Will tide me over nicely until we can get some reasonably sized/priced OLED monitors in a few years fingers and toes crossed
Thanks as always to LiMaaa; was a long wait but the savings were worth it I think
Its kinda stupid that they cant leave it at my local auspost like PLE did with my 3080, I had to tell my landowner to pay a bit of attention after 9 am so she can catch them lol
Just received my dgf. a bit surprised the box is not protected by corrugated fibreboard box like my cheap PC case did. Hope this is built with high quality:)
Yeah I was kinda surprised too how poorly packaged the monitor is
Mine just got delivered and comes in the primary retail boxes, no additional protection. The boxes look like they been through hell. Hopefully they are well build and can take the beating, at work now and hope no DOA or dead pixel after this grueling wait. Fingers crossed
After a revised shipping date of 21st feb via dell portal and a date given by the customer service rep of 8th February I received my 2x monitors as of today 19/1 in metro Melbourne. Hope everyone else manages to get theirs earlier than supplied shipping dates also!
Did anyone get an order number for the complimentary mouse or know when it's going to be delivered? I just got my monitor today.
same boat as you , still waiting
ebay guy/lady said they'll msg me later to give info on that but i'll follow up on it today maybe
Mouse came in a few days later for me. It’s the Alienware 310M
Arrived today Adelaide 5069
Just received my monitor and it works perfectly. The monitor was manufactured in December 2020 so it seems to be fresh from the factory.
Mine just arivved Gold Coast, looks like it got kicked around in shipping, no protective packaging whatsoever….
I'm so nervous reading all the comments about the unsecure beaten packaging. I have the worst luck with electronics, so I can just imagine the screen completely cracked right now on its way to me.
I just did a brief check on the monitor and everything seems fine so far. The box was slight deformed but at least the monitor is okay.
Anyone have suggestions on how to test the monitor? I done some basic dead pixel check and UFO refresh rate test.
I wouldn't worry to much about it, mine was fine had a few dark rub marks on the box, that's it. There is plenty of more heavy duty type cardboard padding around it on the inside of the box.
My DGF was delivered to local startrack depot as is typical out here in the country. Anyway just went and got it and set it up beautiful looking screen out of the box only gripe is the tiny power button the paper it comes with clearly shows its on the bottom right feeling around for it for a few minutes lol. Glad to see everyone is finally getting theirs too.
I'm liking mine so far except for the crap black uniformity - I know this is a deficiency with the screen but any way of optimising?
Got mine today. Also looking for some optimisations. The white uniformity for both, especially around the edges is killing me. Stupid question, is there film on the screen that we need to take off first?
My whites look better with the windows hdr mode turned on.
Massive difference thanks bud!
Does yours look very washed out when you turn on hdr? Mine looks extremely washed out with hdr turned on.
Just received yesterday. Amazing monitor, no dead pixel and no backlight bleed
Aaaand after lots of BS, they now they pushed my dead pixel replacement for the AW3821DW to sometime in March, I get the feeling this is the last dell monitor I buy for a while :/
So my DGF was to be delivered today. After all the issues with Dell i was looking forward to using the monitor.
Then….
Startrack looses my monitor in the 1.7km from the depot and my house and are recommending i go through the warranty process.
Fml
Wouldn’t it be dell’s problem before it arrives to your place?
I guess so, but i will have to wait a century for dell to make another.
Wouldn’t it be dell’s problem before it arrives to your place?
Technically, no. The Sale of Goods Act says delivery to carrier is prima facie delivery to buyer. Keep this in mind if you think you don't ever need to bother with insurance.
Well the question here is at which point do you take ownership, in dell’s ts and cs,
“
6. Passing of Title and Risk6.1 Title to and risk in the Products(s) that you have purchased from Dell passes to you when the Product(s) are delivered to you.”
So yeah it’s still dell’s problem until it’s delivered to you
when the Product(s) are delivered to you.
I just told you delivery to carrier is prima facie delivery to buyer under the law
@Krogers: Yeah I dunno what prima facie means lol but delivery company losing it doesn’t sound delivered to me, but noted it’s Iffy
Edit. They have since found it and its coming today!!!
Guess things are looking up, apparently i might be able to get my replacement sooner than march as well, fingers crossed.
Received my monitors today's, was a bit shocked they just used the retail packaging
Still need to unbox and connect, planning on doing that tomorrow.Question to other s2721dgf owners: does your monitor have a gap between the bottom metal bezel and the screen? Mine has a gap with the screen (if you look downwards from above the monitor) and it looks like it could collect things like dust etc
my 2721 just arrived 21st Jan. I can see there's a tiny 1mm gap above the front bezel where the Dell logo is located. If you look around the edges of the monitor
closely you will see similar gaps all around the monitor. I think that might just be how it is.Great. Thanks for confirming. Thought my unit had an issue for a second there as my Dell s2731d doesn’t have the gap.
Anyone know the best colour settings for the dgf? Obviously this depends on the room ambience and your monitor etc. But just after a general profile.
i used general settings from here:
https://www.reddit.com/r/Monitors/comments/iixc52/s2721dgf_m…
and colour settings from here (to get rid of the yellowish whites out of the box):
https://www.reddit.com/r/Monitors/comments/ioc5gu/dell_s2721…
Then I just fiddled around with the numbers from there to suit my taste.
thanks can i ask where you actually input the RBG gain settings?
you have to change the colour preset to "custom colour" it's down the bottom of the list of presets. highlight it and go right then you can input your own values.
after using 1080p for so many years moving to 1440p has been fun, image is so much sharper and with 3080 I can maintain performance in everything easily :)
Did anyone get their free mouse yet?
AW310M mice yet to be shipped out either this week or this in batches - unsure how many available in their warehouse, more waiting for some??
Yeah I'm waiting for that as well. I'm assuming you got the DGF as well right?
Yep Sydney metro Jan 18th shipped, 19th delivered.
@wjb: I received my monitor on the 18th (metro Mel) shipped from Syd on the 15th Jan. Keep me posted when you get the mouse
Response from CS. Aiming to be sent by this week or else next week.
received today， aw310m.
Cool. when did you get your monitor? vs the mouse. Also, did you get any email saying it was dispatched?
Got the monitor on 19th. I contacted dell through eBay on 18th and got offered the mouse. No emails.
Did you get any tracking number?
My (profanity) monitor has cracks all over it, after months of waiting I get this, I am beyond upset and frustrated.
This is my backlight bleed. How bad is it? Should I RMA?
my monitor's backlight: https://imgur.com/a/EHifW0k
Difficult to tell from just a photo, cam quality, cam angle, monitor settings…etc may yield different results. If it's really bothering you, you should return it.
Some info on ips glow vs backlight bleed: https://www.limscave.com/reduce-ips-glowI have three S2721DGF and I would say it's normal. Bleeding is more significant on a IPS than VA. That's why I don't suggest people buying IPS TV. The letter box makes it even worse
Finally arrived today.
Black is worse than I was hoping for and noticeable backlight white glow from bottom left and orange from bottom right. 2008 IPS monitor screen and 2015 Macbook has significantly darker blacks, less reflection and less glow and more uniform in comparison.
A S2721D is coming tomorrow, so will be interesting to see how that compares.
Got the mouse today
Do they tell you its coming, any tracking?
nope I messaged them yesterday and got no reply, it just randomly came today
Hi guys,
I've received my 2721DGF. Love the monitor but unfortunately MacOS doesn't scale properly on QHD displays so I'll have to use my 4K monitor (2721Q) instead.
If anyone is interested to pick it up feel free to DM me. I'll sell it for the same price as purchaed on special ($470) It is brand new, in and out of the packaging only for testing. Pick up in West Melbourne only.
Cheers
Got my free 310M mouse from DGF order. No tracking but invoice for it came this morning.
So no complaint no mouse or every late delivery comes with a mouse?
Seems to be no complaint, no mouse. I didn't bother to contact customer service in case they auto-cancelled my order like some others have experienced, now my monitor has arrived and I'm unsure if it's even worth contacting them at this point.
Complained twice, even mentioned people who ordered later and complained got a mouse…. No mention of a mouse.
Wouldn't recommend going through Dell just in-case you have to deal with their support team…. So frustrating.
I appreciate the monitor deal and am happy with the purchase, however I don't understand how Dell completed this 'bonus' offer of a mouse for only select customers.
You basically miss out if even if you had the same deal and similar delivery times as people who eventually got the mouse. I understand that providing a free mouse to all customers would be crazy but some consistency/justification would be nice.
How do you decide who gets the mouse and who doesn't? Just to clarify, I ordered the DGF and did not receive a mouse.
Hey all! I hope you're loving your new S2721DGF monitor as much as I am.
Was just wondering, have you opted to calibrate around HDR permenantly on, or are doing what I'm doing and calibrating on SDR and activating HDR when needed.
https://www.resetera.com/threads/hdr-shortcut-for-pc.346525/ <—- Link to a working HDR switch to activate before playing a HDR game.
So many games are different. Some need HDR in Windows on to register HDR in game, some can activate it in game.
Some, like Star Wars Jedi Fallen Order, benefit from:
1) HDR Windows Settings ON
2) Start game, HDR Game Settings ON.
3) Alt-Tab, Game still running, HDR Windows Settings OFF.
It brings the sexy blacks back in and removes the washed out look.
Thoughts/Feedback/Opinion…. please!
I know it's still January, but any update on when AW3821DW orders will get their mouse?
Thinking the same thing, I haven't made a complaint which others have said, just presumed it's be automatically handled
Cause of my dead pixel they stuffed around with my original order and created a new order so I could get the replacement sometime in feb … hoping I automatically still get the free mouse.
Any aw3812dw people for their mouse yet?Looks like we aint getting our mouses in Jan as mention.
I havent really following this post too closely in Jan, Limaa seems to have gone quiet. Did something happen? or did he get sick of people whinging? lolLimaa, any news on our mouses?
I'm back!
Have you got an update LiMaaa on the free mice for AW3821DW buyers? End of January has long past with no mouse or word on the mouse?
Received my Dell S2721DGF two weeks ago, and I also got a free Alienware Wireless Gaming Mouse (AW310M).
Thank you Dell! $120 mouse for free. Not bad at all haha.
How long after the monitor did you receive the mouse? And are you metro or regional if I may ask?
A week after. Metro.
Received my S2721DGF on the 18th, no sign of the mouse yet.
Sydneysider here, mouse delivered today. monitor delivered on 18th. no tracking or emails prior to delivery.
just got an email invoice for the aw310m mouse at $0
awesome, did you buy the 27" or 38"? wondering when the 38" ones will ship
the 27". actually came home to see the mouse was delivered yesterday, so the invoice wasnt the only surprise.
you are the first person to have commented that you got an invoice for the mouse. I'm wondering if there are others but just never posted?
I've got it too, also $0
yeah got the invoice yesterday, mouse was delivered today
Dell 27" S2721DGF finally arrived after jumping through multiple hoops (Order Cancellation, reordering, etc).
Will set it up over the weekend.
Update 2: Complementary Gaming Mouse (Alienware 310M Wireless) arrived this afternoon.
Received my free mouse (310M) today. DGF Monitor arrived Jan 19.
Is here anyone who ordered the AW38 and received the free mouse?
Mouse has not arrived :-(
Not me.
negative
Can't believe the DGF people got the free mouse first, although received the monitor 1 month later than the AW38 people.
Anyone in WA that ordered the S2721dgf received their mouse yet?
I'm in Sydney and told they are sent in batches by the internal team and I would receive it soon. We'll see
Yes, arrived today, exactly two weeks after the monitor was delivered. No tracking or invoice for it.
*I did contact eBay previously when the delivery was going to be very late and they offered me a mouse.
Absolute joke. Dell and StarTrack are a joke. Extremely delayed delivery, as such my addressed changed while waiting for it. Tried to arrange a redelivery. Dell sent a redeliver request but failed to update any details about the delivery address despite telling me they have. StarTrack then kept trying to deliver it to an address no one would be at, all because Dell didn't actually update anything like they said they did. I then arranged to pick it up from the StarTrack depot to then find out that they sent it back to Dell the day after my request.
It's not hard guys. Maybe you just didn't want the sale to go through and did your best to force a refund. That's what it seems like.Anyone order the AW38 and get their mouse yet?
Its not Jan anymore :/
I haven't heard anything yet myself :/
Anyone have any ideas with the aw38 mouse? Rep seems to have gone awol and it’s not like we can call up dell about it, the whole thing has turned out to be a shocker for me, only just got the dead pixel replacement and seen if cheaper while I was waiting.
Guess you can’t win them all, oh well…
Who can I talk to so something can actually happen with my order? Because Dell was behind schedule I was away when the monitor was to be delivered and because StarTracks online tool is garbage I couldn't book for redelivery. Now the monitor has been sitting in Sydney with Dell for 17 days and nothing has happened. Dell customer support is completely useless.
Have you tried calling startrack?
Yes I called startrack and they returned the shipment to the sender. Now it's stuck with Dell in Sydney.
Call them on 132345 to schedule a redelivery.
Yes I called startrack and they returned the shipment to the sender. Now it's stuck with Dell in Sydney.
For those waiting for their complimentary mouse i asked them on eBay to give me an order number for the mouse so that i could track its progress myself instead of asking them each week. Only then was an order made for me, prior to that it was just "oh it will be sent soon" etc. They gave me an order number yesterday, it shipped today and should be delivered tomorrow. I think that they are hoping people give up and forget about it, they don't really want to be giving things away for free unless you bug them.
Mine was just shipped also after asking for third time.
thanks mate, i'll give it a shot
Thanks for the tip! I contacted dell again on ebay last night, got a order number this morning and the mouse was delivered this afternoon! Not sure if this is a coincidence though.
Nice one! For me i don't think its a coincidence, the invoice they sent me was dated the same as their reply email after i asked for an invoice. Meaning they only created the invoice after i asked instead of letting them keep saying "soon". My mouse came today and i'm now a happy camper.
Thanks! Did the same and I just got an invoice for it now with order details.
Received an invoice for the mouse on Tuesday and mouse arrived this afternoon.
Hey Guys, I am officially back. No, I wasn't tired of you guys, how could I ever get sick of my fav ozbargainers? haha. I had to take care of some personal things in my life.
Please dm me for:
- Follow up on orders not yet delivered.
- Follow up on orders shipped out but not yet received.
- Follow up on the complimentary mouses and ETA regarding these.
- To tell me how awesome your monitors are.
- Suggestions for models for future deals.Truly sorry for the lack of communication, but I'm super excited to get back into it. So anyone who needs assistance shoot me a dm and include any helpful info (order #, Run down of your interaction with Dell) and I'll assist where I can. Thanks <3
Welcome back LiMaaa, hope all is well with you.
I'm good. Thank you.
Personally LiMaaa, I think Dell is doing their very best to get all these orders fulfilled on time but the backend of Dell is truly shocking with unreliable shipping date and some orders on Dell website were reported delivered earlier than this deal.
On the product, I was ecstatic that I was able to order one under 4 mins and I am very happy with the product itself.
That's awesome to hear. Yeh my aim is to get shipping information streamlined so that at the least we can all get viable and accurate details to plan around when products will arrive. I've learned that waiting isn't so much an issue as is expecting something and it not arriving when expected.
I'll definitely pass some feedback over to Dell and see if we can improve on that in future deals.
So do we speak to Dell first through Ebay regarding the mouse or just PM you with our original order details? Just a bit confused, as Dell has never said anything about it and the only place I heard about it was through OzBargain and that it would be sent to us automatically if we kept our order after the delay and price drop.
I ordered the AW38 and am very happy with it. Only negative is the Alienware software for the RGB is terrible and was consuming 20% plus CPU time in the background while doing nothing.
It will be sent if you purchased an AW38 on deal. If you are concerned drop me a dm with your order # and I can look into it.
I sent you a message at the start of February, but sent another one about my order and no mouse recieved.
Ok got my free mouse today for the aw38.
With my dead pixel monitor replacement done I can finally leave this deal behind, not worry about it and unsubscribe to this thread. Only took almost three months … yeah it wasn’t worth it and I probably won’t be taking up any more of these deals lol
For what it’s worth thanks again for your efforts limaaa! I know a lot of it was out of your handsAll good man, everyone has different experiences, sorry you didn't have a good one.
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To be fair, eBay marks it as sent when the tracking number is entered (or in this case tracking reference) so this is mostly on eBay as far as the misleading "sent" status goes.
Having said that I am very pissed off to be one of the first 10 people in the country to order and pay for this only to have hundreds of other people receive their order while mine still awaits even being shipped with multiple "delays".