This was posted 3 years 4 months 22 days ago, and might be an out-dated deal.

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Dell 27" QHD S2721DGF $469.60 (OOS) 38" AW3821DW $1799.20 (OOS) 27" 240hz AW2721D / 25" 360hz AW2521H Delivered @ Dell eBay

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Dell 27" QHD S2721DGF $469.60 (OOS) 38" AW3821DW $1799.20 (OOS) 27" 240hz AW2721D / 25" 360hz AW2521H Delivered @ Dell eBay
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AssociatedLiMaaa @ Dell on 27/11/2020 - 06:00 ebay.com.au (18458 clicks)
Last edited 10/12/2020 - 00:15 by 3 other users
PPIBS20

AW3821DW new shipping update

Shipping ETA update here

Hi Ozbargainers. Finally Black Friday is here and Dell have some awesome deals. The notorious S2721DGF Gaming monitor at it's cheapest price ever! The Alienware AW3831DW 38" Ultrawide and two other great Alienware monitors all listed below along with units, shipping and price. Don't forget to apply coupon at checkout: PPIBS20

Deals go live @ 6pm (aest), 7 pm (aedt), 4pm (awst), 6:30pm (acdt).
As always drop a comment to say hi or with questions and I'll help where I can. Happy Black Friday from Dell & I. 😄🎉

When will item(s) be shipped?
S2721DGF ETA: between 18 December - 14 Jan (or sooner).
All Alienware ETA: should arrive within December.

S2721DGF 27" 165hz Gaming Monitor @ $469.60 (was $799) / 1̶0̶0̶0̶ ̶u̶n̶i̶t̶s̶ ̶v̶i̶a̶ ̶e̶B̶a̶y̶, OUT OF STOCK!!! click to view deal.

Rtings Reveiw / YouTube Review / Click for full specs

Specifications:

Device Type: LED-backlit LCD monitor - 27"
Adaptive-Sync Technology: AMD FreeSync Premium Pro
Panel Type: IPS
Aspect Ratio: 16:9
Native Resolution: 2560 x 1440 at 144 Hz (165hz via DP cable)
Pixel Pitch: 0.2331 mm
Brightness: 400 cd/m²
Contrast Ratio: 1000:1
Response Time: 1 ms (grey-to-grey)
Colour Support: 1.07 billion colours
Input Connectors: 2xHDMI, DisplayPort
Display Position Adjustments: Pivot (rotation), swivel, tilt
Screen Coating: Anti-glare, 3H Hard Coating
Dimensions (WxDxH) - With stand: 61.16 cm x 20.03 cm x 39.39 cm
Dimensions (WxDxH) - Without stand: 61.16 cm x 6.78 cm x 36.36 cm - weight: 4.5 kg
Bezel Type: Flat front
Compliant Standards: RoHS, BFR-free, DisplayPort 1.4, PVC-free, Mercury-free
Bundled Services: 3-Years Advanced Exchange Service and Premium Panel Guarantee

AW3821DW 38" 144hz Curved Gaming Monitor @ $1799.20 (was $2249) / 1̶0̶0̶ ̶u̶n̶i̶t̶s̶ ̶v̶i̶a̶ ̶e̶B̶a̶y̶, OUT OF STOCK!!! click to view deal.

Product Video / Click for full specs

Specifications:

Device Type: LED edgelight system
Panel Type: IPS
Aspect Ratio: 21:9
Native Resolution: 3840 x 1600 (DisplayPort: 144 Hz, HDMI: 120 Hz)
Pixel Pitch: 0.229 mm x 0.229 mm
Brightness: 450 cd/m² (typical)
Contrast Ratio: 1000 to 1 (typical)
Color Support: 1.07 Billion
Adaptive-Sync Technology: NVIDIA G-Sync Ultimate
Response Time: 4 ms (gray-to-gray fast); 2 ms (gray-to-gray super fast); 1 ms (gray-to-gray extreme)
Interfaces: 2 x HDMI (ver 2.0), 1 x DP 1.4 (rear), 1 x Audio line-out jack (rear), 1 x Headphone-out jack (bottom), USB 3.2 Gen 1 upstream, 3 x USB 3.2 Gen 1 downstream, USB 3.2 Gen 1 downstream with Battery Charging 1.2
Features: Ambient light sensor, LED edgelight system, Flicker Free technology, Dell ComfortView, Nano IPS, HDR 600, 95% DCI-P3, 130.6% sRGB color gamut, USB 3.2
Display Position Adjustments: Tilt: -5° to 21° / Swivel: -20° to 20° / Height: 130mm
Screen Coating: Anti-Glare with 3H hardness
Dimensions (WxDxH) - with stand: 89.48 cm x 29.36 cm x 44.95 cm
Diagonal Size: 95.25 cm
VESA Mounting Interface: 100 x 100 mm
Weight: 7.93 KG
Bundled Services: 3-Years Advanced Exchange Service and Premium Panel Guarantee

AW2721D 27" 240hz Gaming Monitor @ $1079.20 (was $1349) / 100 units via eBay, click to view deal.

YouTube Review / Click for full specs

Specifications:

Device Type: LED edgelight system
Panel Type: IPS
Aspect Ratio: 16:9
Native Resolution: QHD 2560 x 1440 (DisplayPort: 240 Hz, HDMI: 144 Hz)
Brightness: 450 cd/m² (typical)
Response Time: True 1ms (gray to gray) - Extreme Mode
Input Connectors: 2 x HDMI (ver 2.0), 1 x DP 1.4 (rear), 1 x Audio line-out jack (rear), 1 x Headphone-out jack (bottom)
VESA Mounting Interface: 100 x 100 mm
Bundled Services: 3-Years Advanced Exchange Service and Premium Panel Guarantee

AW2521H 25" 360hz Gaming Monitor @ $959.20 (was $1199) / 100 units via eBay, click to view deal.

YouTube Review / Click for full specs

Specifications:

Device Type: LED edgelight system
Panel Type: Fast IPS
Aspect Ratio: 16:9
Native Resolution: Full HD (1080p) 1920 x 1080 at 360 Hz
Brightness: 400 cd/m²
Response Time: 1ms (gray to gray) - Extreme Mode
Input Connectors: 2 x HDMI (ver 2.0), 1 x DP 1.4 (rear), 1 x Audio line-out jack (rear)
VESA Mounting Interface: 100 x 100 mm
Bundled Services: 3-Years Advanced Exchange Service and Premium Panel Guarantee

I missed this deal, should I try contact Dell to place an order or get a price match?
No. Dell is transparent about their price match guarantee read here. Be fair, wait for the next deal!

Original Coupon Deal

This is part of Black Friday / Cyber Monday deals for 2020
Computing 24.5inch 27inch 38inch Alienware Black Friday Computer Peripheral Dell LCD Monitor

Related Stores

eBay Australia
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Marketplace
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closed Comments

              • HereForBargains on 19/12/2020 - 02:00

                @Emilyb: Huh? Are you new to Ebay? That ETA is just a default estimation given by Ebay as far as I'm aware..?

                You can't really set a delayed ETA or turn it off completely. Ebay will just give you an estimated date based on the shipping method being used by the seller. That's not Dell giving you that ETA or promising to get it to you by that date.

                It was made clear beforehand in this deal that it could take as long as mid Jan before you received your monitor. LiMaaa has consistently said that the dates given in this post are the most accurate ETA. Both of you are dreaming if you reckon Dell is giving all ONE THOUSAND DGF customers a free mouse.

                Don't get me wrong, major props if it's true. I'll be a customer for life if that's the case.

                • Emilyb on 19/12/2020 - 02:35
                  +2

                  @HereForBargains: Well I guess I was lucky enough to get all my orders on time so far. It sounds like you are blaming on me and you know that right? All I did was to make a 'General enquiry' and CS team is the one to give me that reply with wrong answer.

                  • Jutang92 on 21/12/2020 - 03:53
                    +1

                    @Emilyb: The guy is trying to convey that he doesn't care, but at the same time seems to care very very very much, haha.

                • AssociatedLiMaaa @ Dell on 20/12/2020 - 02:23

                  @HereForBargains: Fair enough guys, I understand the confusion, but I have spoken to Dell and there likely won't be mice for non delayed dgf orders haha, if so likely a cheap keepsake I'd assume. We'll see how it goes. :)

                  • Jutang92 on 21/12/2020 - 03:48
                    -1

                    @LiMaaa: Are there any cheap Alienware mice? Im not aware of any cheap ones.

                • Jutang92 on 21/12/2020 - 03:46
                  -1

                  @HereForBargains: "Both of you are dreaming if you reckon Dell is giving all ONE THOUSAND DGF customers a free mouse."

                  Not once did I say or imply that Dell is giving away gaming mice to all 1000 DGF buyers lol. Relax.

                  • Tythefly86 on 29/12/2020 - 15:53
                    +2

                    @Jutang92: Yeah some people got really offended over this hey lol. I have no idea why. I am also a DGF buyer and I also emailed Dell through Ebay asking about the delivery date on Ebay and the 25th Jan eta on their website. I asked why it was being delayed to late January and they responded with an email offering me to wait and get a free gaming mouse too.

                    Ultimately Dell staff have told me and others that we will get a gaming mouse because of the delay past the Ebay shipping date. I think we could easily hold them to this especially with an Ebay review of the email sent to us lol. I assume Ebay won't like companies lying to customers about free items for delayed shipping 😂

                    • Jutang92 on 30/12/2020 - 01:52
                      -1

                      @Tythefly86: Yeah Im not sure why they'd be offended. Big sense of entitlement i think.

                      I had he same experience as you. They said they will provide details about the mouse when it ships but they confirmed its an alienware one.

                      Hell i dont even need it, but i aint saying no to free stuff lol. Maybe ill give it to a family member or friend.

            • Jutang92 on 30/12/2020 - 01:58

              @HereForBargains: Chill bro.

  • Fooah on 20/12/2020 - 10:41

    Any news on pre Christmas DGFs? Haven't seen anyone receive one yet, thought I was in the first 150.

    • AssociatedLiMaaa @ Dell on 20/12/2020 - 13:29
      +2

      I had 3 customers contact me to let me know their dgf from this deal arrived. So some definitely have received them, but looks like a majority will get it the 1st week of Jan.

      • Fooah on 20/12/2020 - 13:35

        Awesome, thanks for the update!

      • thelute on 20/12/2020 - 15:13

        @LiMaaa any update on the 38s from eBay? Are they still all expected for before xmas? My order via Dell Order Details page says (including the strikethrough dates)

        Estimated Ship Date
        Dec 2, 2020

        Revised Ship Date
        Dec 15, 2020

        Shipped
        Not available

        Estimated to Arrive By
        Dec 7, 2020

        Revised Delivery Date
        Dec 18, 2020

        Delivered
        Not available

        This is after 3 emails indicating delays and now nothing since the revised date.

        • AssociatedLiMaaa @ Dell on 20/12/2020 - 15:31
          +3

          I'm going to check eta and contact Dell today and get updates on all the black Friday deals. I'll provide updates when I have info, likely 24-48h.

          • thelute on 20/12/2020 - 17:15

            @LiMaaa: Thanks LiMaaa. Appreciate the effort.

            • hwipz on 20/12/2020 - 17:32

              @thelute: Same here.

              DELIVERY DETAILS

              Estimated Ship Date
              Dec 2, 2020

              Revised Ship Date
              Dec 15, 2020

              Shipped
              Not available

              Estimated to Arrive By
              Dec 4, 2020

              Revised Delivery Date
              Dec 17, 2020

              Delivered
              Not available

          • hwipz on 21/12/2020 - 21:45

            @LiMaaa: Any news on this, @LiMaaa ?

  • bradw6860 on 21/12/2020 - 10:21
    +1

    S2721DGF - estimated delivey time 27th jan…
    That's way out of the 18th Dec to 14th Jan time frame.

    Not cool!

    • Fooah on 24/12/2020 - 05:20
      -1

      Read previous comments or the OP before ranting. That is nothing to go by.

      • Tythefly86 on 29/12/2020 - 16:06
        +1

        To be fair, such a huge company like Dell should get it right and not expect a customer to sift through a huge comment thread to find out that the date might be incorrect 🙄

        • Fooah on 29/12/2020 - 16:08
          -1

          Uhhh downvoted for telling you to re-check the terms everybody knew before purchasing? Why buy a monitor with an eta of Jan 15 and kick up a stink 3 weeks before that date?

  • twodollah on 21/12/2020 - 10:44
    +1

    DGF for me is estimating delivery on 29 Jan. Do we trust this date or is it inaccurate?

    • Sooteh on 21/12/2020 - 10:53
      +3

      I have had that date from start. The other eta link says the item is out of stock at my local warehouse.

      I’m happy enough to wait but I’m interested to see if Dell have the balls to have another sale on these monitors for Boxing Day sales considering what’s happened.

      • bradw6860 on 21/12/2020 - 11:10
        +1

        They better not.

        Am i right in thinking they take orders from these sales then go and make them?

  • neikel on 21/12/2020 - 17:05
    +2

    Can we all register for a free account on RTings.com and vote for them to review the AW3821DW please. Just in case it comes out to be a disappointment so we can cancel the order without hesitation before they deliver.

    https://www.rtings.com/monitor/suggestions

    • AssociatedLiMaaa @ Dell on 21/12/2020 - 17:08
      +1

      By the time rtings gets one of the monitors yours will be delivered haha. A few have contacted me and told me it's amazing anyway, so I wouldn't stress.

      • neikel on 21/12/2020 - 17:12
        +2

        not stressing anymore because no RTX 3080/90 in sight yet and Cyberpunk turned out to be a disappointment. However, I still want it to replace my 3rd monitor, U2518D, for productivity so I hope it will be delivered soon @liMaaa. Thank you!

      • OzLocutus on 21/12/2020 - 18:48

        It is an amazing monitor. Worth the wait, but still Dell could have handled this much better, and I'm sorry for those who still haven't got theirs.

  • Khriso on 22/12/2020 - 09:32
    +3

    AW3821DW eBay order, no shipping notification yet.

    I'm guessing there's no chance this monitor will arrive by the 23rd.

    • ugoogalizer on 22/12/2020 - 09:38
      +3

      Same here.

    • daidaidai on 22/12/2020 - 10:03
      +2

      Same here…AW3821DW eBay order. No updates and revised delivery date had already passed.

      Estimated Ship Date
      Dec 2, 2020

      Revised Ship Date
      Dec 15, 2020

      Shipped
      Not available

      Estimated to Arrive By
      Dec 8, 2020

      Revised Delivery Date
      Dec 21, 2020

      Delivered
      Not available

    • hwipz on 22/12/2020 - 10:26
      +4

      Same here. Waiting for news from LiMaaa still…

      • Visitor on 22/12/2020 - 11:09
        +4

        Same here :(

    • dabster on 22/12/2020 - 15:54

      Also waiting, last shipment "delivery date" was Dec 17. Not a chance before xmas I am guessing now.

  • jaydee4 on 22/12/2020 - 16:32
    +4

    Tomorrow is the last day of my ETA delivery date, I hope it gets here. If not then I'm cancelling my order and I hope rest of you will do the same, we didn't sign up for a group buy. Be sure to leave your thoughts on the eBay review section or any other review sites.

    • AssociatedLiMaaa @ Dell on 22/12/2020 - 18:47
      +1

      Yeh, I'm looking into this and getting some accurate info pertaining to your orders. Star track had a derailment of one of their cargo trains carrying some Dell shipments, wether that impacted these orders I'm unsure of as of now. Hopefully I have something for you guys tonight or tomorrow.

      Dell did assure me though, that if orders are delayed they'll do their best to rectify the situation for you guys.

      • HereForBargains on 23/12/2020 - 12:16
        +1

        Hey, I just wan't to take a second to thank you for your patience and assistance dealing with this situation. I hope you don't feel too disheartened getting caught in the middle of this s-storm. Unfortunately you bear the brunt of the frustration here on the frontlines but nobody is blaming you personally for the delays. This is a PITA for everybody involved. ;)

        • AssociatedLiMaaa @ Dell on 26/12/2020 - 16:01
          +1

          It's fine, I'm not accountable for anything more than organising these deals, so I don't take it personally. I understand the frustration and all I can do is convey it to Dell and help them address key issues and resolve things, that's my part in it.

          Thanks for your kind words.

      • Rev00 on 23/12/2020 - 12:23

        Hey LiMaaa i've been told the following from Dell re my AW3821DW order:

        As per current update I would like to inform you that there is shortage of monitor and its first going to fulfilment by the logistic team and then delivery ,below mentioned is the fulfilments dates along with the total number of units.

        12/3018
        12/30        63
        1/627
        1/11        36
        1/22*216

        The order will complete delivery based on first in first out model

        Can we assume they won't be coming until 30 Dec at the earliest now?

        • thelute on 23/12/2020 - 16:52

          I received a similar notice about my order, but only two dates with no number allocations:

          "Predicted Fulfillment date as per supplier : First stock arrival date 30th Dec 2020 || Second Stock arrival date :10th Jan 2021 , the orders will be allocated and processed on FIFO basis, hence there is delay."

          I hope FIFO means remaining eBay orders are first in, first out.

        • AssociatedLiMaaa @ Dell on 26/12/2020 - 18:35

          Some may be delayed, see my latest post. I'll be checking the shipping info on all the deals and providing info when I have it.

      • jaydee4 on 23/12/2020 - 21:37

        Thank you LiMaaa but you're not responsible for stock availability or delivery, I'll message Dell on eBay myself. On Dell's website it shows my ETA is 30 Jan 2021 and has been in production since 4 December 2020, WTF Dell?

  • hyatc on 22/12/2020 - 21:01
    +1

    My Estimated delivery for s2721dgf is Mon, 14 Dec - Mon, 21 Dec. But I haven't received it yet. Sent a msg to eBay Dell and they offer a complimentary gaming mouse if I'd like to wait. Otherwise, I'm free to cancel this deal. So?

    • AssociatedLiMaaa @ Dell on 22/12/2020 - 21:22

      The dgf has an eta of Dec - mid Jan. So it's not necessarily late as of yet, just depends which batch your in.

      • Emilyb on 23/12/2020 - 01:40
        +1

        Is there any way for me to check which batch Im in?

        • AssociatedLiMaaa @ Dell on 26/12/2020 - 15:59

          Not really.

      • skizziie007 on 23/12/2020 - 17:56

        Hi LiMaaa, how do I got about cancelling my order for the S2721DGF and getting a refund on eBay if purchase was made via AfterPay?

        • AssociatedLiMaaa @ Dell on 26/12/2020 - 15:59

          I'm not specifically sure about after pay. Your best bet would be to contact the ebay team via contact seller and potentially also dm me your order details and I'll forward the request as well.

      • Sharzil on 29/12/2020 - 13:01

        Hi LiMaaa, first of all, thank you for your amazing efforts in trying to provide us all with as much information as possible. Especially considering the time of year.

        My question is regarding batches. Given that the DGF sold out in <3 minutes, how can it be split into batches? Should it not all be one? I definitely purchased the monitor in the first minute, however my ETA is showing as 30th of January, that's more than 2 months wait. Bit of a joke really (no fault of yours, of course).

        • I Smell Pennies on 29/12/2020 - 13:14
          +1

          Well in the seller’s account, we can see who ordered first, second, third etc. Dell can just send out units to the bottom first working their way up, in ‘batches’ according to their availability [of units]

          • Sharzil on 29/12/2020 - 13:39

            @I Smell Pennies: Fair enough, that makes sense. What is this "sellers account" to see the ordering list, is it something publicly accessible that i can view?
            Thank you for your response! Perhaps i wasn't as quick as i recall :)

            edit: the list i've found only shows the last 100 purchasers, can not see the first 900.

            • I Smell Pennies on 29/12/2020 - 13:52
              +1

              @Sharzil: No worries at all :)

              No, you can only see in your own seller account. Try selling a few stuff on ebay and you will see. Ebay only shows most recent 100 for public viewers.

              This is my seller history - So Dell will have orders 1-1000 with 1 being the 1st person who bought it and 1000 being the last.

              • Sharzil on 30/12/2020 - 00:53

                @I Smell Pennies: Thanks for clearing that up, i totally misunderstood! I get what you meant now. It was just that someone said earlier that they were the 40th buyer and i assumed there must have been a way that they knew that.
                Dell have been in touch with me and said that my unit should be posted tomorrow. Fingers crossed.

  • vipero on 22/12/2020 - 23:48

    The tracking isn't even accurate from eBay. Where do we check the official tracking?

    • jaydee4 on 24/12/2020 - 10:52
      +1

      Google: dell tracking, go to their site and enter your order number without the "DELLORDERNO" bit.

  • OzLocutus on 23/12/2020 - 08:55
    +1

    Anyone with the AW3821DW having issues with underscan? Just realising I have massive underscan, and it seems with the Nvidia Drivers (running a 3080), there seems to be no way to correct it. Any suggestions?

    • bowtiehoon on 23/12/2020 - 10:45

      what do you mean? for movies or games? if ur talking about movies, use VLC, toggle with the c button ;)

      • OzLocutus on 23/12/2020 - 11:14

        No, not movies. For normal desktop, games. Looked in Nvidia Control Panel, and I can increase the underscan, which obviously isn't desirable, but can't go the other way.

        • OzLocutus on 24/12/2020 - 07:42

          Alright, I see it's not meant to go right to the edge. Feels odd…just going to have to get used it to.

        • bowtiehoon on 24/12/2020 - 10:09

          Hmm I dunno, mine is edge to edge when I tested out m$ flight sim…haven’t had much time to test any other games.

    • HereForBargains on 23/12/2020 - 12:03

      I know this sounds stupid but you're not talking about the actual borders of the monitor are you? The Aw38 renders on Dell's website are deceptive. It's not actually edge to edge. If you're talking about straight up thick black bars on either side of your screen, then no, I don't have any issues with over/underscan. Are you sure you have it set to the correct resolution? You might want to uninstall and re-install your graphics drivers if you've already tried everything else.

  • Khriso on 23/12/2020 - 17:39

    AW3821DW eBay order, end of 23 December - not delivered and it is yet to be shipped.

    Only info I have now is that it is "on hold due to part shortage and will be fulfilled on 6th Jan 2021" according to a Dell Customer Care employee and Dell's email stating a delayed delivery date of 5 February 2021.

    Not sure what to believe.

    • hwipz on 23/12/2020 - 17:59
      +2

      Yup same here. Really disappointed with dell.

    • AssociatedLiMaaa @ Dell on 26/12/2020 - 15:58

      Please see this comment.

  • cnd47 on 23/12/2020 - 23:16
    +3

    Yep, not looking good unfortunately. Waited patiently for the 23rd, no update from Dell site. DM'd Limaaa, no response there either. Not sure what to do now.

  • skizziie007 on 24/12/2020 - 12:54

    Just received my S2721DGF today :)

    • AbsoluteStinge on 24/12/2020 - 13:18

      What was the estimated delivery date for your S2721DGF?

      • skizziie007 on 24/12/2020 - 13:22

        It was initially stated as the 29th January however, I checked it again yesterday and it said they said they shipped it out yesterday (23/12). So to receive it today, I've got to say that's a pretty quick delivery from the time they shipped it out.

        • AbsoluteStinge on 24/12/2020 - 13:23

          Nice man just in time for Christmas, thanks and enjoy!

    • teeskiies on 24/12/2020 - 13:30

      Nice what state are you from if I may ask?

      I got a response from dell recently.
      Pretty much said they cant deliver this year and "maybe" by 1st or 2nd week of Jan.
      Otherwise the late January date on the Dell order website looks to be accurate est date.
      I was just going to forget about this monitor until i get an email update for delivery. The excited wait has gone, no more refreshing this page 😂
      But your post brings me hope 😥

      • skizziie007 on 24/12/2020 - 13:34

        I'm from NSW.

        Fingers crossed you receive yours sooner rather than later

        • teeskiies on 24/12/2020 - 13:48

          Thanks for the reply, I too am in NSW :(
          Lucky you! Enjoy the monitor.
          Happy holidays!

  • spad on 24/12/2020 - 18:15

    will be out of town for weeks. What do startrack do if no one home?

    • AssociatedLiMaaa @ Dell on 26/12/2020 - 15:58
      +1

      They take it to their depot for collection. Possibly a good idea to call them and organise a pickup date.

  • Krogers on 25/12/2020 - 11:13
    +7

    No AW38 Christmas present for my kid. Thanks Dell. Should have bought it cheaper a week later and cut in front of the first 10 people in Australia to buy it.

    • lilbigD on 25/12/2020 - 19:08
      +3

      +1
      Thanks Dell for allowing me to buy on Black Friday and expected shipping in February.

      • hwipz on 25/12/2020 - 19:37
        +7

        So much disappointment in this deal. Failed promises after failed promises. And the silence is deafening…

        • cnd47 on 25/12/2020 - 20:29
          +4

          Agree. My Dell order status has had no update after the last two delay announcements (last was Ship 15th Dec, Del 21st Dec…now both struck out in grey, no further emails).

          I waited till the 23rd based on Limaaa's earlier advice…and dm'd him twice since that date as recommended if we didn't receive anything by then, but no response. I imagine he's inundated with many similar messages.

          It'd be good to at least know if we are now wasting our time staying at home waiting for something that isn't going to come.

          • lilbigD on 25/12/2020 - 21:00
            +6

            @cnd47: Agree with you completely. I stayed home the start of this week in the hopes that it'll arrive.
            DM'd Limaaa too and advised he will get back to me within 24/48 hrs; this was on the 20th Dec.
            In the future I probably won't be buying from Dell via eBay.
            Why would they even allow customers to purchase when they know stock isn't available; particularly during the biggest sales of the year.
            Extremely unprofessional and disappointed.

          • AssociatedLiMaaa @ Dell on 26/12/2020 - 15:57

            @cnd47: Please see this comment.

        • AssociatedLiMaaa @ Dell on 26/12/2020 - 15:57

          Please see this comment.

    • Khriso on 25/12/2020 - 22:06
      +2

      Just truly disappointing really.

  • GoonSack69 on 25/12/2020 - 15:02
    +1

    My DGF order on ebay was marked as shipped on the 7th but when I track my order using the dell website it says my order is in production with a estimated ship date 25/01/2021.

    • I Smell Pennies on 25/12/2020 - 16:19
      +1

      takes 2 months to produce apparently

  • AssociatedLiMaaa @ Dell on 26/12/2020 - 15:39
    +20

    Hey guys, sorry for the unresponsiveness. I was consistently making contact with Dell up until Xmas eve and then needed to focus on family plans for Xmas.

    The current situation is this, I haven't responded because I don't have much to respond with. Dell did contact me and alert me that some orders may be delayed due to some issues with star track and they'll rectify it for customers who didn't receive their orders in the specified time.

    I am trying to chase down specific cases, order numbers and any undelivered orders from all 3 Black Friday deals and get accurate information about your orders and delivery. Contact has been slow, I'll assume due to Xmas and people celebrating with family, but I have resumed my efforts and I hope to get something substantial before NYE.

    I'm sorry to those who didn't get their orders in time for Xmas, I do understand the lack of information / contact can be frustrating. I have personally responded to all 60 dm's to those who contacted me. I'll be contacting Dell to find out about specific order issues as well as those still waiting for their orders to arrive.

    Some quick help:

    • If you need to update address, send the ebay team a msg requesting this as well as contacting me.

    • To cancel an order same as above.

    • To sort out star track delivery issues that require dell's approval contact me with all info you can provide.

    • Those asking if new deals for boxing day, no. Our priority is currently making sure all those who ordered get their units first. Dell website has some boxing day discounts.

    • To those who didn't receive their units by eta /Xmas. Will be looking to rectify this and get you your orders.

    • To those wanting an update when you can realistically expect your order, I'm on it. My priority right now is getting undelivered orders to their purchasers and accurate info pertaining to orders still awaiting shipping.

    Thanks for the patience guys. Any questions just ask and I'll do my best to answer them.

  • FFx0 on 28/12/2020 - 18:29
    +4

    Very disappointed with Dell this time around. I won't be cancelling the order but needless to say, I will not be buying from Dell ever again.

    Contacting support, this is what they sent me the fulfillment dates along with the number of units.

    12/30,18
    12/30,63
    1/6,27
    1/11,36
    1/22,216

    With 1/5 of the units being fulfilled one week after LiMaaa's promised date, it looks like everyone was part of a group buy or a pay now get it 2 months later..

    • hwipz on 28/12/2020 - 18:40

      If that is true (not sure I believe what Dell is saying anymore), then ebay purchasers should get theirs next week.

  • Shameless on 29/12/2020 - 07:34

    Hi LiMaa, I have direct messaged you yesterday morning about my dgf order and i am waiting for a response. Will be highly appreciated if you can reply back.

    • waade395 on 29/12/2020 - 14:09

      I'm sure Limaaa will see your DM considering they already stated they're replying to all DM's. Impatient much??

    • AssociatedLiMaaa @ Dell on 29/12/2020 - 14:37

      Yeh ill respond tonight and add yours to the cases I'm putting forward to Dell, then hopefully they can propose a resolution and we get things sorted for everyone.

      • Shameless on 29/12/2020 - 15:04

        Thanks LiMaa!

  • Duckey on 29/12/2020 - 16:31
    +1
    Merged from Late Delivery on Dell 27" Gaming Monitor s2721DGF from eBay

    I've brought a s2721DGF at black Friday from eBay. The delivery seems pretty late, have anyone who brought received it yet? Mainly asking because the tracking has stayed on at 'Tracking provided' for like a month and they haven't responded to me.

    • Tech5 on 29/12/2020 - 16:53

      I have heard that many who bought it at the last deal have had shipping issues. Many have not arrived yet

    • original15 on 29/12/2020 - 17:04

      Ordered on BF, not received yet.
      Has given me time to think about buying a gaming pc :D

    • FFx0 on 29/12/2020 - 17:19

      LiMaa's ETA on the deal was 18 Dec to 14 Jan. It looks like a few people have received their monitors but I have yet to get mine.

      I contacted Dell they sent me the fulfillment dates along with the number of units.

      12/30,18
      12/30,63
      1/6,27
      1/11,36
      1/22,216

      My post on deal thread

    • Duckey on 29/12/2020 - 17:21

      So I've just got a reply from dell and they said they gonna give me a 'complimentary gaming mouse'. Does anyone know what that is? Seems like the delivery is gonna be pretty late

      • FFx0 on 29/12/2020 - 17:28

        If they are giving out the same mouse as they did for delays on AW3821DW, they got a Alienware 610M

      • Rickko on 29/12/2020 - 19:12

        Wait so are they giving out complimentary gaming mouses to everyone? Or are they just giving it to you because you contacted them about it.

        • Baa on 29/12/2020 - 20:15
          +2

          No wonder they are giving that mouse away, mine arrived, but half the box was ripped apart and the stand was missing but monitor works fine.

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