NZXT H1 Screw Product Recall

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NZXT

• 

  DashCam AKA Rolts on 29/11/2020 - 15:26

  +2

  Without these your warranty may be screwed.

• 

  omega31 on 29/11/2020 - 21:02

  That sucks, Have my order due to arrive in a few days from Amazon.

  • 

    Munki Kundi on 30/11/2020 - 01:01

    yup, me too, its on its way.

  • 

    omega31 on 30/11/2020 - 11:56

    +2

    Emailed NZXT and got below response,
    Will need to wait to get the serial Number when arrives.

    Hi there,

    Thank you for reaching out to us regarding your concerns with the H1 case.

    At this time, our team is working with the CPSC (US Consumer Product Safety Commission) and proper authorities in every region that the H1 case was sold to offer solutions and information to affected customers. We believe this incident is only affecting a small percentage of the H1 cases, but we want to be overly cautious and provide this solution to everyone.

    We are putting together a simple to use repair kit that you can use to prevent this problem if you did not want to send your case back. This kit should be ready very soon >and we will update you as soon as it is available.

    We’d love to help get this issue fixed as soon as possible, would you please provide us with the following information?

    First and Last name:
    Full Shipping Address:
    NZXT / BLD order number:
    Third-party retailer receipt/invoice (screenshot or pdf):
    H1 Serial number (found at the bottom of the case):

    For any specific questions regarding the H1, we will update you with information as soon as it is made available. Please also check out our most recent blog post for more >details:
    https://blog.nzxt.com/details-on-h1-case-safety-issue/

    Thank you very much for your patience and understanding, we appreciate your continued support.

• 

  mynamegeoff on 03/12/2020 - 16:38

  +1

  Sad times.. although I haven't finished my build so no danger yet.

  I've still e-mailed them @ [email protected] - quoted my model and serial number.

  I'll probably get the same response from NZXT Support as above..

• 

  Twix on 14/01/2021 - 21:20

  Update from NZXT on Facebook.

  These Repair kits have now arrived in Australia and New Zealand.
  In Australia, please contact the reseller you purchased from or directly contact us by email ( [email protected] ) and we'll arrange a kit for you.

• 

  RichardL on 02/02/2021 - 17:46

  +1

  NZXT Blog Post regarding PCIe Gen3 Riser Replacement:

  To our community,

  We’re sorry.

  The nylon screws were not the complete solution for the H1 fire hazard; they didn’t address the root cause of the issue. We didn’t account for scenarios where someone could replace the nylon screws with metal ones unknowingly. Our execution did not live up to the quality that our community has come to expect from us.

  We will be removing the H1 from the NZXT Store and NZXT BLD. We’re going to send out redesigned PCIe Gen3 Riser Assemblies for current H1s and we’re going to help with installation for those who need it.

  Going forward, we’re instituting more robust and thorough design processes. From the initial designs, QA, to additional testing, we’re committed to quality in both our products and our response to your concerns.

  We want to thank Steve from Gamers Nexus. He and his team brought the issue of someone replacing the nylon screws with metal screws to our attention and raised the urgency surrounding it.

  💜

  Johnny Hou

  I have an H1. What do I do now?

  1. We will be automatically sending the updated PCIe Gen3 Riser assembly to anyone who requested a nylon screw kit. If you do not want the cable, we will ask that you opt-out via this form.
  2. If you have an H1 and have not requested your replacement screws, please head to this form now and request a full repair kit. This will include the nylon screws and the updated PCIe Gen3 Riser Assembly.
  3. If you need additional support to install these fixes, please make sure to note that to our Customer Service team. You can head to the site and submit a support ticket, email us at [email protected], or call us at 1-888-965-5520 (Monday-Friday, 8am-6pm PST).