Delivery Items Being Stolen, Who Is to Blame?

DoUKnowTheMuffinMan on 04/12/2020 - 18:46
Last edited 11/12/2020 - 13:23 by 1 other user

Hi guys.

So I had recently moved home and in the last couple of months some of the deliveries from Australia post have been left on my front door while I’ve been at work and on two separate occasions the packages were not there when I arrived home. The first item was through Amazon and they resent without charge, the second item was not worth the follow up as it was only a few dollars.

I notified Australia post about this on both occasions and advised them to PLEASE leave a letter and I will go pick up the item from the post office after work as I've had items being stolen from my front door. (I live on a busy road where my front door is close to the footpath for everyone to visibly see)

I received a text message today from Australia post letting me know that my item had been delivered to my home address, while I was at work…. Again.

The item being the RM William boots from this recent deal I called the Australia post as soon as I received the text and asked them to please pick the item back up and take it to the Post Office because there was nobody home. They REFUSED because the item was already delivered.

Of course, I arrived home and there was no package at my door. I called Australia post back and explained the situation, the customer service representative said there is nothing they can do, and my best option is to contact the police and report a stolen parcel.

WHAT DO I DO????
WHAT CAN I DO????
WHO DO I CHASE FOR THIS? EBAY? PAYPAL? AUSTRALIA POST?

P.S. The customer service representative told me that the delivery driver is required to take a picture of the item, when it is left on the property in a “safe place” but he did not upload any photo after delivery.

******************************UPDATE**********************************

Followed up with Australia Post and received confirmation today, they will be processing a refund as they have "lost item in transition". I am assuming this means the package never arrived at my doorstep.

Thanks everyone for the information and feeback!

Poll Options expired

  • 299
    Continue to fight Australia Post is my best option
  • 14
    Contacting Paypal is my best option
  • 8
    Contacting Seller on eBay is my best option
  • 176
    You have no chance of getting your boots or money back.
General Discussion

Comments

  • User210686 on 04/12/2020 - 19:56
    +6

    On a side note, I would install cctv. It’s interesting to see if there’s a returning thief in your hood. A mere sight of a camera at your door could deter a thief, even tho I’ve had the opposite experience first hand. Some riff raffs grabbed a small potted plant and literally lowered their heads and scurried away at 845am on a sunny day. I chased them down and told them we had cameras. They didn’t care and had the nerve to come back at night two weeks later.

    • Skinnerr on 05/12/2020 - 20:34
      +2

      Trip wires and leaf covered stake pits, vc style. 👍

      • User210686 on 06/12/2020 - 08:41

        Seriously considered the trip wire option 😂

        • Jabba the Hutt on 06/12/2020 - 10:42
          +1

          Might be time to plant stinging nettle as well.

          Nice thing about cameras even if they don't deter a thief, there can be some peace of mind in knowing what happened.

  • MeesusEff on 04/12/2020 - 19:57
    +6

    You can pick up your Amazon orders from the pick up points, it's pretty prominent. Not sure what you expect to happen when you keep putting your address down as the delivery, why not put your work address down as you are clearly not home.

    • scorpionsa on 04/12/2020 - 20:13
      +2

      You can pick up some at pick up points - not all.

      • MeesusEff on 04/12/2020 - 20:38
        +5

        At the end of the day, Auspost isn't responsible if you put down your address as a delivery point, when you know that it is highly likely to be stolen given the location. They've done their job.

        If you order something of value, can't get it delivered to work, parcel collection or a parcel locker, and you don't have a family/friend who's home or at least has a more secure location then wow, maybe invest $220 in a parcel box and fix that in your house.

  • scorpionsa on 04/12/2020 - 20:13
    +9

    Love all the people who are saying send it to work - a lot of work places do not allow this to happen. As for Parcel Lockers, the amount of times places won't accept these (even if they ship via Australia Post) seems to be growing. Personally I think you won't get anywhere with this, but it is high time that Australia Post actually adapted and started delivering at times people are likely to be home. And they certainly shouldn't leave things out in the open.

    It is getting to the point that if they wont ship to a Parcel Locker I'm not going to order anymore. If your company is using Couriers Please - clearly you don't want me as a customer. If you are using Toll you don't want be as a customer. Even Amazon Logistics left my parcel on the step yesterday - thank god I must have trustworthy neighbours.

    • darkmattersunB6c0MV on 06/12/2020 - 21:16

      My work also bans the delivery of personal packages.
      Don't want to jinx myself, but the current place is excellent with packages.
      I don't mind going to pick up items from the post office or in case of some recent posts, shops.
      It is not too far, and very easy to collect.

    • Mitch889 on 07/12/2020 - 11:19
      +1

      I agree with your suggestion AusPost should deliver at times when people are home.

      Makes far more sense to be delivering packages at 7-8pm than it is after 8am when people are off to work.

    • [Deactivated] on 07/12/2020 - 16:14
      +1

      I’ve got CCTV and my local couriers please is the worst, literally approached my door with the parcel in one hand and phone in the other, threw it towards the door, took a photo as it landed and turned around and left, no knock, no doorbell. If I didn’t have CCTV the package would have been out there all day. Fastway aramex is the same. They’ve all used the pandemic as an excuse not to even bother knocking so people won’t be able to secure packages quickly even if at home.

      Fortunately have a decent Aus Post guy at the moment.

      • ICMushroom on 08/12/2020 - 15:51

        I thought it was just our delivery guy for Courier Please but it seems across the board. Just press the damn doorbell before you run off!

  • 7ekn00 on 04/12/2020 - 20:19
    +3

    Use a parcel locker if nobody can be home for deliveries ;)
    It's free, secure and convenient (pick the parcel up from the locker on your way to/from work, etc)
    7

  • FoxJump on 04/12/2020 - 20:25
    +5

    I have a POBox.
    I used to order everything there. But with covid i wfh so it all goes home

    I remember the days getting mad at Specsavers for not delivering to POBox. Until I figured out how to avoid their website POBox check and turns out the items DO get to the POBox.

    I avoided it by a novice method.
    P ob ox is 1234

    • spedohero on 07/12/2020 - 13:40

      I will try it the next time. Thanks.

  • [Deactivated] on 04/12/2020 - 22:21
    +2

    Parcel locker or secure your property

  • dtxau on 05/12/2020 - 00:40
    +2

    OP, I live on a main road where my door backs onto the footpath, and is very visible. I usually tell them to leave it behind the bins and have been very lucky in not getting packages taken. Parcel Locker is one option but is limited in size and if the sender uses Australia Post. Have you had a look at something like this:

    https://doorbox.com.au/

    Not associated with them, but it was one of the solutions I was looking at. Looks to be simple enough to install and secure to the point it will be hard for the thieves to steal.

  • John Kimble on 05/12/2020 - 07:00
    +5

    Can't believe no one has recommended Parcel Locker/Parcel Collect already.

    /s

    Set it up yourself here.

    https://auspost.com.au/auth/invite?=&ecid=p49514190219

  • singingwolf on 05/12/2020 - 07:17
    +1

    Do this : https://youtu.be/xoxhDk-hwuo

  • Krogers on 05/12/2020 - 07:47
    -3

    WHO DO I CHASE FOR THIS? EBAY? PAYPAL? AUSTRALIA POST?

    The entitlement here is out of this world.

  • whooah1979 on 05/12/2020 - 08:12

    OP, does the auspost tracking show that it was delivered to your suburb?

  • PeterSnoot on 05/12/2020 - 08:42
    +3

    @chimi, I'm really sorry to hear that this has happened to you. Parcel lockers are a great idea if they are available but of no help to you in this situation.
    Best of luck looking for a solution.

  • OzHunterNSW on 05/12/2020 - 10:18
    +1

    You need to remember, and I am sure everyone has told you….The "CONTRACT" is between the SENDER and the COURIER (postal service)…
    NOT YOU.
    All you can do is report that the item has not been received. If the sender has proof of sending, was it tracked? If the courier has proof of delivery…when was it delivers, to where was it delivered?
    If it is suspected your item has been stolen, you report the theft to Police- to obtain an Event Number.
    Both eBay, and PayPal… don't give a crap… if sender nor courier show proof of send/delivery.
    Only thing to do is seek your bank to reimburse you.

  • tabitha731 on 05/12/2020 - 12:32
    +1

    Get the deliveries to your work address. … Or if the option is available ask to oixk up from an Australian post collection box. ( usually in some city blds, a train station, or a servo.

  • nebula98 on 05/12/2020 - 14:10
    +2

    Get a Australia parcel collection address, that way all parcels go to local post office and drivers licence must be shown to pick up items , free

  • fishing on 05/12/2020 - 16:37
    +3

    Parcel Collect is also free

    You can have your parcels delivered to the local post office for free identical service to parcel locker and easy to set up online via app or on web site

    • Tripnfelt on 05/12/2020 - 20:21

      yep just get it delivered to nearest or most convenient post office, one you pass going home from work or a short stroll on your lunch break.

  • Oz em on 05/12/2020 - 19:25

    Have items sent to your work address?

  • lachhelix on 05/12/2020 - 19:55

    May not always work, but I had a friend who a similar thing happened to and whenever they bought stuff online they'd put in the order notes/PayPal notes/instructions to seller "no authority to leave, please return to post office if not at home" and it usually worked. I'd imagined the sellers communicated the instructions to auspost when they mailed the packages

  • digitalbargain on 05/12/2020 - 20:01

    I use credit card with purchase protection and just make sure to pay it off in full .. covered for theft

    • spaceflight on 05/12/2020 - 21:00
      -1

      It doesn't count if it's left in public and you have an American express card.
      Other cards are probably the same

      Items left Unattended in a Public Place are not
      covered.
      (a) Public Place means, but is not limited to, shops,
      buses, planes, trains, taxis, airports, bus depots,
      hotel foyers, restaurants, cafes, beaches and any
      place that is accessible by the public.
      (b) Unattended means when Your possessions are
      not under Your observation and within Your reach
      and/or Your possessions can be taken without You
      being able to prevent them from being taken.

      • digitalbargain on 05/12/2020 - 21:21
        +2

        Your property is not a public place

        • spaceflight on 05/12/2020 - 21:32

          Yes it is because Public Place includes a "place that is accessible by the public", which a front doorstep is.

          Plus the item was left Unattended because it was not under "Your observation and within Your reach and/or Your possessions can be taken without You being able to prevent them from being taken"

          • digitalbargain on 05/12/2020 - 21:39
            +1

            @spaceflight: IANAL..

            No, your property is private. It is not defined by what the public or spider man can access

            Second point is irrelevant as it's referring to public places

            • spaceflight on 05/12/2020 - 22:17
              -1

              @digitalbargain:

              IANAL

              Then stop trying to be one

              No, your property is private.

              Yes it is (sort of, and it depends on the context but to keep it simple for you we can say it is) so if someone is on your property without your permission you can ask them to leave and if they don't they are trespassing

              So are shops, bus depots, hotel foyers, restaurants, cafes, beaches (all of which are excluded in the American Express insurance which you don't seem to have noticed)

              It is not defined by what the public or spider man can access

              You need to learn how to read legal terms or stop telling people who do know that they are wrong.

              American express have defined a Public Place as a "place that is accessible by the public", which a front doorstep is.

              It doesn't matter what you think a public place is. What matters is how American Express have defined it.

              The op even said that they "I live on a busy road where my front door is close to the footpath for everyone to visibly see".
              So then their parcels are being left in a Public Place as defined by American Express.

              Second point is irrelevant

              It is relevant.

              as it's referring to public places

              No it isn't. It is defining Unattended.

              "Unattended means when Your possessions are not under Your observation and within Your reach and/or Your possessions can be taken without You being able to prevent them from being taken."

              • digitalbargain on 05/12/2020 - 22:41

                @spaceflight: Not trying to be a lawyer.. but i, respectfully, have a different interpretation

                there are many places accessible by the public and they have left that clause as the list would be infinite.. eg. cinema, gym, pools, libraries, the list goes on…

                (a) Public Place means, but is not limited to, shops,
                buses, planes, trains, taxis, airports, bus depots,
                hotel foyers, restaurants, cafes, beaches and any
                place that is accessible by the public.

                your property is private. whether people tresspass or not and your rights when someone accesses your private property is irrelevant

                It is relevant.

                No it isn't. It is defining Unattended.

                what i mean is it's irrelvant if something is unnatended in a private place

                Items left Unattended in a Public Place are not
                covered.

          • digitalbargain on 05/12/2020 - 21:40

            @spaceflight: If anyone is a subject matter expert I'd be interested to know

            • spaceflight on 05/12/2020 - 22:18

              @digitalbargain: Does studying law and dealing with contracts on a daily basis count?

              • digitalbargain on 05/12/2020 - 22:47
                +1

                @spaceflight: nah, i've got the same expertise so hoping for something a bit more.. but appreciate your input, hope we can get to the bottom of this

                • spaceflight on 05/12/2020 - 22:48
                  -1

                  @digitalbargain:

                  nah, i've got the same expertise

                  Sorry but your responses don't make it seem like you do.
                  If you did you would know how defined terms work in a legal sense.

                  but appreciate your input

                  Always happy to share

                  hope we can get to the bottom of this

                  We have

                  • digitalbargain on 05/12/2020 - 22:51
                    +1

                    @spaceflight: sorry but we haven't..

                    you posit that your front yard is a public place (or at the very least that some are, like the OP's because he's on a busy main road)

                    I posit that your property is private

                    • spaceflight on 06/12/2020 - 10:13
                      -1

                      @digitalbargain:

                      you posit that your front yard is a public place

                      No it isn't.
                      As I have said every time, American Express defines a public place as

                      Public Place means ….. any
                      place that is accessible by the public.

                      It doesn't matter what you or I think our houses are because if the front door of our house is accessible by the public (which generally a front door is because that's how people access your house) then it is a Public Place.

                      You don't seem to have an issue with shops, bus depots, hotel foyers, restaurants, cafes being called public places, but they too like your house are also private property. Why don't you have an issue with those?

                      I posit that your property is private

                      As I said above
                      It is (sort of, and it depends on the context but to keep it simple for you we can say it is) so if someone is on your property without your permission you can ask them to leave and if they don't they are trespassing

                      But that does not change the American Express definition of public place, they are free to define it however they want and if your front door is "place that is accessible by the public" then it is a Public Place.
                      If your front door is not a place that is accessible by the public how can the postie deliver parcels to it and how can passers by steal parcels from it?

                      • pndl on 08/12/2020 - 08:12
                        +1

                        @spaceflight: You can't just remove the list of items as they are considered what a Public Place is. Public Place is defined by items of the same type as "shops, bus depots, hotel foyers, restaurants, cafes". For example, a train station is of the same type.

                        This is known as "ejusdem generis"

                        Consider another example.

                        "Weapon means any thing including but not limited to aircraft bombs, artillery shells, missile and rocket warheads, mortar bombs and improvised explosive devices capable of causing bodily harm or physical damage"

                        Now a knife, despite capable of bodily harm or physical damage, arguably isn't similar to those items listed, it isn't a Weapon by that definition.

                        • digitalbargain on 11/12/2020 - 22:20

                          @pndl: ah thanks for this. good to know what this is @pondlet (thanks for your input)

                          But that does not change the American Express definition of public place, they are free to define it however they want and if your front door is "place that is accessible by the public" then it is a Public Place.

                          i also think what @spaceflight says above isn't quite right.. i don't think anyone can just define anything however they want and just bury it in the terms as this could be deemed misleading conduct (a separate issue)

                          anyway with the above, again, not trying to be a lawyer but just to know what i'd be entitled to as a consumer

                          so yeah, still of the belief that in this example you could be covered

                      • digitalbargain on 11/12/2020 - 22:28

                        @spaceflight:

                        It doesn't matter what you or I think our houses are because if the front door of our house is accessible by the public (which generally a front door is because that's how people access your house) then it is a Public Place.

                        You don't seem to have an issue with shops, bus depots, hotel foyers, restaurants, cafes being called public places, but they too like your house are also private property. Why don't you have an issue with those?

                        those places are so different to your front yard on your private property.. the way i look at it, generally the public aren't coming in to my front yard like they would shops, bus depots, hotel foyers, restaurants, cafes

  • bigbadboogieman on 05/12/2020 - 20:32
    +3
    • Register an account with Auspost (I verified my account by visiting them and even got a card).
    • Register your current address
    • Login to your account using the Auspost App
    • Navigate to Delivery Preferences
    • Mark "Signature Parcels in a safe place" as No.

    That's what I did. They don't leave my parcel unattended anymore.

    FYI - you can even get a Parcel Locker and a Parcel Collect address on the Auspost App if the above doesn't work for you.

    • spaceflight on 05/12/2020 - 21:04

      "Signature Parcels in a safe place" as No.

      That is the default for all parcels even if you do not have an Australia Post account.

      If the sender asks for a signature then Australia Post need to get a signature, they cannot leave it in a safe place. That's why sender's ask for a signature so they know it will be delivered safely.

      You can overrule that by selecting Yes to the option.

      • bigbadboogieman on 05/12/2020 - 21:41

        Well don't take the text at its literal meaning. Treat this more like "Authority to Leave" instead. For me they used to leave the package but ever since I switched this flag it hasn't happened.

  • stevednj48 on 05/12/2020 - 21:13

    i would put in a camera for a start may put the thief off wifi ones are cheap

    • spaceflight on 05/12/2020 - 21:32
      +1

      "CCTV in use" signs are cheaper

  • 42 on 05/12/2020 - 21:49
    +3

    Had something similar happen. Postie took a picture of parcel left of top of apartment block letterbox and said, left in safe place. Obviously not a safe place. What was worse when we inspected the picture, the letterbox look almost identical to ours but the apartment numbering was different so obviously not our apartments letterbox. After jumping thru some hoops, AP eventually refunded the value of the parcel.

    • SnoozeAndLose on 05/12/2020 - 22:46
      -2

      Value of the parcel or the value of the item inside the parcel?

      • 42 on 05/12/2020 - 23:24
        +1

        What we paid for the item.

      • spaceflight on 06/12/2020 - 12:49
        +1

        They are both the same thing.

        • SnoozeAndLose on 06/12/2020 - 13:25

          Parcel may cost $7.5 to send and the actual item cost depends on the receipt.
          It is different things.

          • spaceflight on 06/12/2020 - 14:39

            @SnoozeAndLose: The value of the parcel is the same as the value of the item inside the parcel. Because what is inside the parcel determines what the value of the parcel is.

            You meant to say "the value of the postage or…"

            • SnoozeAndLose on 06/12/2020 - 14:43

              @spaceflight: Value of the parcel(postage)/satchels itself, it cost you to buy the prepaid satchels to send and just the postage if you bring your own.

              And you add the value of your item inside the package or satchels to become the total value.

      • 42 on 06/12/2020 - 16:16

        ok to make it clearer, AP reimbursed us what we paid the seller.

        • SnoozeAndLose on 06/12/2020 - 16:39

          So seller make a profit and no out of pocket for you

          • spaceflight on 06/12/2020 - 22:06

            @SnoozeAndLose: Yes that's how it works with Australia Post insurance (not with couriers though)

          • 42 on 07/12/2020 - 07:39

            @SnoozeAndLose: yes, AP actually told us to contact seller and they will claim insurance from AP because AP stuffed up. Seller said its been delivered so contact AP. AP eventually just reimbursed after a lot of to-ing and fro-ing

  • MrTruffle on 05/12/2020 - 21:49
    +2

    Can you get the delivery sent to your work?

  • dirtybigbjelke on 05/12/2020 - 22:26
    +1

    Do you have the Australia Post App and an account with them? I get a notification when stuff gets shipped to me and there are options there to re-direct the parcel. You might also need to start paying for signature required parcel shipping.

    Second thing is to set something up so people can't see parcels from the street

  • [Deactivated] on 05/12/2020 - 23:07
    +3

    Amazon delivery drivers take extra effort to call and ask me when I'm not home about where I would like the parcel to be left. Absolutely love and support the way they operate.

    Australia Post does not really care, they have damaged my very well packed items on many occasions probably due to overloading and tossing from considerable height. They have also put them in places just near a street on a busy street in open where my parcel has been stolen. After chasing them its just tedious and they go in circles to find every conceivable way to avoid any liability. Really dodgy!

    • [Deactivated] on 07/12/2020 - 16:38

      Highly dependent on which random Amazon ‘independent contractor’ is delivering the parcel. I’ve had them just stealthily drop the package at the door without knocking or ringing the doorbell, take their photos and be gone.

      My local aus post guy at the moment always rings the doorbell and usually waits a reasonable time for an answer. That too can vary.

  • neosin on 06/12/2020 - 00:45

    invest in a wireless cctv like alro

  • dufflover on 06/12/2020 - 00:46

    Whilst I voted the last option, I've seen AusPost plaster all over their tracking and sites they'll only leave if safe to do so, and usually you have to opt in. That's the only thing I can really think of going off.

    This is like the opposite problem most people have of the lazy driver to even walk up to the door. Good figure. Sorry OP looks like your local person is shit.

    • spaceflight on 06/12/2020 - 12:51

      they'll only leave if safe to do so, and usually you have to opt in.

      You do not have to opt in, that is delivery policy {unless it requires a signature)

  • jaffar on 06/12/2020 - 00:53

    Very unfortunate, I would keep at it with AusPost and RM. I know it's not helpful now but try and get a parcel locker or parcel pickup addressee from AusPost (easily registered on MyPost). Never have to worry about these kind of things again. I've had a variety or parcels delivered to parcel lockers, post office hubs, and parcel hubs (e.g. Parcel Point @ your local pharmacy or 247 service station) and it's definitely a much easier experience.

  • imrichkid on 06/12/2020 - 01:00
    -2

    This peasant called Chimi, his postal problem is very interesting to me..

  • Hirolol on 06/12/2020 - 01:51
    +1

    Opt in for signature required
    That way they shouldn’t leave it when you’re not home.
    If they do it’s on auspost

    • spaceflight on 06/12/2020 - 13:28
      +1

      You can't opt in for signature required.
      The sender needs to specify signature required

      • [Deactivated] on 07/12/2020 - 16:26

        Even if they opt in for it being required since covid these are 95% ignored it seems.

  • morse on 06/12/2020 - 03:48

    Doesn’t help you now (unless the thief still has them), but might in the future. Since this keeps happening it might be the same person who stole all your parcels. Consider setting up a trap, ie hidden camera, organise a fake delivery (helps if you have a mate with a van, as the thief might be watching for deliveries) leave a box nicely addressed and wrapped with rubbish in it, wait to see who comes to get it. You could even provide footage to police (or post to OzB) You might be surprised, it could be a neighbour you know, or worse a flat mate (if you have one). Just make sure the camera is set up to catch their face.

  • Marty131 on 06/12/2020 - 08:34
    +1

    For future deliveries, how about a big sign on the door that says “Do not leave deliveries unattended, this is not a safe location”. Then, as long as delivery person sees this, technically would be breaking policy if they were to leave it… that sign, coupled with a Ring battery powered wifi doorbell should be very helpful (assuming the doorbell itself isnt stolen!).

    Also, maybe when you enter your name or the 2nd line of your street address in future online purchases, add “(Do Not Leave Unattended)”. That way it’s on the parcel itself, another reminder to the delivery person. If they choose to still leave it unattended, then you know they are just lazy, and nothing is going to stop them.

    • Gnosh on 06/12/2020 - 14:06
      +2

      This is a good idea, also the photo they take as proof would probably have the sign in view.

    • [Deactivated] on 07/12/2020 - 16:24

      They’re lazy, got many many packages tossed at the door covered in no authority to leave stickers by the seller. Sometimes you get a proof of delivery photo that isn’t even your house. :o

      I have a battery eufy doorbell, it’s a great investment because it’s constantly notifying me of movement outside due to another no knock no ring stealth delivery.

  • Slippery Fish on 06/12/2020 - 08:40
    +2

    Get a metal box or such (I use an old broken fridge with a padlock. Driver leaves and locks it in the fridge.

  • OzzyOzbourne on 06/12/2020 - 09:46

    In reverse order of who will end up being responsible and lose out…

    The thief
    PayPal /Ebay
    Auspost
    You

  • MrFrugalSpend on 06/12/2020 - 09:56

    So many options here as others have said:
    1. Stop getting delivered there - use alternate / formal parcel locker etc.
    2. An amateur parcel lock box (with instructions) which is essentially a large box secured down near your door with a padlock the postie puts it in and locks it and you have the key - make one or buy https://www.amazon.com.au/CleverMade-Parcel-LockBox-S100-Con…
    2. CCTV and signage
    3. Notify sellers to put do not leave unattended on packages / enable signature required option/s
    4. a notice to the postie not to leave items / return to PO

  • cloudy on 06/12/2020 - 10:04
    -1

    I’ve considered avoiding online shopping for this reason. Maybe you should too?

  • fortunecookie on 06/12/2020 - 10:13
    +1

    Keep complaining to both Auspost and the retailers.

    For future deliveries, I strongly recommend you sign up for a MyPost account with AusPost. You can choose to redirect your deliveries to a post office.

    Another alternative is signing up for a parcel locker near your work, so you can pick up parcels after work.

    • spaceflight on 06/12/2020 - 14:41

      You can choose to redirect your deliveries to a post office.

      Or you could send them directly to the post office

  • sendoor on 06/12/2020 - 11:32

    If it was a parcel (not ordinary post) you could have choosed to deliver to post office for collection.

  • smartazz104 on 06/12/2020 - 11:40

    If you’re at work, have your parcels delivered to your place of work.

  • Nads2407 on 06/12/2020 - 11:54
    -1

    should go after the seller cause its their fault a thief came to your house and stole a parcel /s

  • gromit on 06/12/2020 - 12:42

    Parcel locker, this is exactly the sort of thing they were created for.

  • striker5950 on 06/12/2020 - 12:59

    PO BOX

  • imcold on 06/12/2020 - 13:09

    You can always setup a old mobile up for short term recording.

    You don't even need a glitterbomb. Anything wrapped up on your door will get the attention, and you'll have a suspect.

    Always be careful about delivery instructions. Eparcel for instance you can't have a message unless you choose no to signature, as suggested above just put instructions into your address.

  • Herbse on 06/12/2020 - 13:09

    Auspost don't take it to the nearest outlet unless it's been paid for signature on delivery and you're not home. The extra work in taking it to the outlet, storing it and the employee dealing with you all costs money. Which is why signature on delivery is an extra charge and not included for all packages.

    You need to request this from the sellers and pay for it or get a free parcel locker or pay for a PO box and use that as your address for all your parcels if you're concerned.

    It's not the seller's or auspost's responsibility if people steal packages, this is how deliverers have been working for decades and you're not the only person who has to deal with it.

    You can kick and scream at PayPal and auspost HO and Karen your way into refund and will probably get it at the expense of the seller or auspost. But moving forward you'll need to think about other options if this is common. Get a camera and report it to the police as well.

    • Coude Copon on 07/12/2020 - 13:43

      Auspost is actually the cheapest and safest way for parcel delivery. Most cheap couriers don't have a nearby outlet for collection. And most delivery contractors, generally are underpaid subcontractors, even the Auspost. I didn't like Auspost until I have close friends work in this industry.

  • fuzcatt on 06/12/2020 - 13:17
    +1

    My personal experience is addressing everything to the Parcel Collect service at my post office.

    Because it's not a PO Box it usually passes the online checkout part without issue.

    If a courier attempts delivery to parcel collect and then refuses to deliver for what ever reason, it ends up back at their local warehouse and I get notified. I just pick it up from the warehouse on the weekend.

    YMMV but this is the only way I can be sure my packages aren't left at my door.

  • chrisd262 on 06/12/2020 - 13:43
    +1

    I am sure others have suggested this option:

    I have a PO Box - even cheapest will do.
    Most companies but not all will ship to a PO Box and then collect from PO

    I also have a Parcel Locker - there are 24/7 versions in some areas.

    I have an Auspost login where I add tracking number.

    For most larger parcels a tracking number is provided.

    If I am forced to use street address - when Auspost notifies me parcel on its way I can redirect it online to my PO Box.

    I sometimes prevent courier from delivery with locked front gate - courier will then take parcel to nearest Post Office.

  • kaleidoscope on 06/12/2020 - 16:19
    +1

    It’s really sad, in recent times with covid restrictions it has become common place for couriers to leave parcels at door step even if no one attends the door.

    At the same time it has become insanely stressful for postal workers with huge number of packages to deliver. I’ve literally seen my parcel delivery folks park at the driveway and runs from van to door step with no time to spare.

    For your case, I’d suggest fight AP and sender to get a refund or re shipment. Meanwhile get a parcel locker. Here is the thing about those scumbag thieves. When they keep finding stuff at your door step they will keep coming back as a habbit. So parcel locker, go go go & good luck!

    • OzzyOzbourne on 06/12/2020 - 23:50
      +1

      Yeah, because it's not like the couriers could use any of the extra money they are getting from additional deliveries to hire extra people who may be out of work due to coronavirus right 🤔

  • ghostdom on 06/12/2020 - 16:28

    my suggestion to you, install a suvilliance camera if you plan to live here for long term. not only for parcel picker but also for general safety concern as you live in a busy street. and put two big signs at the entrance one for the thief telling smile on camera, and second for post man to leave the parcel at door step not the drive way entrance.

    sometimes I just found Australia post is just old dated & hopeless once item went missing.

    thats why now I majorly online shopping with Amazon prime rather than ebay.

    at least I have a peace of mind the delivery will went much smoother and even some packages from Amazon UK or US got delivered by Australia post global, if something went missing at least I can directly deal with Amazon and claim a replacement sent or refund. i did it once recently, It was a pleasant smooth procedure. send an email explaining the item went missing on weekend morning and half hour later, Amazon replied with apologies and suggested someone might took it from door step and here is your refund.

  • REDRUM on 06/12/2020 - 17:03
    +4

    I've had very large parcels (Eg; Dewalt tool combo kits) >$2000 left on my doorstep as 'delivered' on two occasions, the boxes were branded with no concealment of what they were.

    The boxes had florescent yellow stickers all over them saying "No authority to leave' 'Take to local Post Office' 'Signature required' etc… one of them the StarTrack courier didn't even knock, just dropped on the porch, hopped back in his van and left.

    Both times left in view of the street, I guess I just got lucky that they weren't stolen. I would definitely persist with Australia Post, I think you have a strong case if they cannot produce the drivers evidence of successful (bs) delivery.

  • [Deactivated] on 06/12/2020 - 17:14

    You or the post office.

  • striker5950 on 06/12/2020 - 17:29
    +1

    %95 percent of carrier delivery guys are indian in my area, and they dont knock or ring the bell but i see them on the cctv they just throw the thing next to the door and run back to the van or truck

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