Telstra Refusing to Refund Excess Account Balance Paid via PayPal

avendr on 14/12/2020 - 20:30
Last edited 14/12/2020 - 20:30

I have a month-on-month Telstra post paid account. Recently I had made bit of excess payment via PayPal to my account. I asked Telstra to refund the same back to me. Telstra is refusing and saying that their System does not allow refund back to PayPal. They are asking me to talk to PayPal and asking them to refund it back. I suppose they want me to open a dispute with PayPal? Is this normal? Should I involve TIO or am I missing something here?

PS: I am asking Telstra to refund back to same mode as I made payment. I am not requesting cheque or bank transfer.

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Comments

  • AustriaBargain on 14/12/2020 - 20:46
    +2

    I think Telstra only refund through cheque. And it'll take a few weeks. That was about 15 years ago for me though, could be different now.

    • avendr on 14/12/2020 - 20:49

      Thanks, Telstra chat has refused all refund types - back to PayPay, Cheque, and bank transfer. They want me to contact PayPal myself to arrange refund.

  • JMosk on 14/12/2020 - 20:50

    Could you request that Telstra credit the amount to your account?
    If not, ombudsman

  • Baysew on 14/12/2020 - 21:03
    +10

    By the time you (or get someone else) sort this out, it will roll over to the next month anyway.

  • tinx on 14/12/2020 - 21:17

    A bit = how much

    Not more than $100. Just leave it and use it?

    • avendr on 14/12/2020 - 21:26

      Thanks, decided to do the same.

  • sini180 on 14/12/2020 - 21:20
    +1

    Let it roll in to your next bill. More effort than it's worth unless it's a large sum.

  • Davo1111 on 14/12/2020 - 21:21

    just take it as a cheque or bank transfer.

  • avendr on 14/12/2020 - 21:25

    Thanks all for the comments, for now I have decided to keep it in my account so that it gets adjusted in my next bill. Seems not really worth the hassle for 80 odd dollars.

  • bdl on 15/12/2020 - 00:20

    You can also request a cheque - takes about 10 days when I did that.

  • MeesusEff on 15/12/2020 - 02:25
    +1

    Telstra are the worst when it comes to refunds. My husband got a $50 odd credit a few years ago after he left Telstra, called and changed addresses, asked them to fully close the account and refund. Nothing happened. Called again and they said they are "letting us use the email" so they couldn't close the account, again said close it. 3rd time the email was still open and the idiots sent the cheque to his previous address. Threatened to report to the ombudsman and they ended up direct debiting us the next day. Took 1.5 months to sort out that crap.

    • avendr on 15/12/2020 - 02:51

      Telstra customer service has gone down hill over last couple of years. It is almost impossible to talk to a human when trying to connect with Telstra support.

  • hawkeye93 on 15/12/2020 - 17:42

    Just open a dispute on Paypal.

  • M27 on 17/12/2020 - 01:07

    TIO.

  • Reveen on 08/03/2021 - 16:26
    +1

    I'm going through the same ordeal now - online chat rep claims if you've paid with PayPal they can't process a refund and the onus is on you to contact your financial institution. How ridiculous, their customer service is pathetic. As this account has been closed the credit sitting in there is useless. Even when you've gotten Telstra out of your life their incompetence lingers on.

    • avendr on 05/05/2021 - 22:42
      +1

      I was able to sort my issue through TIO.

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